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*he bar chart sho!s that the recruitment of engineers and I* professionals in
the industry is gro!ing at the 2ompound Annual Eate of '+.,? approximately.
In the >N9-, the direct employment in the I*#I*1/ sector !as '.) million
people and the indirect employment !as ) million approximately.
*rends in /alary Likes
Along !ith abundant gro!th opportunities, I* sector is one of the highest
paying sectors. *he average increase in salary in I* sector across the levels !as
around '-? and the average increase in the I*e/ AP5 sector across the levels
!as in bet!een '-?#'4? Ee0uisites for balanced salaries #
1nd to poaching.
Eevie! of compensation according to the skills.
eveloping talent in#house.
1ntry of talented freshers in the industry.
I*: /uccess >actors
Increasing number of skilled professionals in I*.
*he demographic factor. Approximately -9? of the population of India lies in
the age group of ',#-,. More than half of the population of India is belo! the
age of (,. /o in the future, the number of !orking people is going to be more
than the number of dependants.
*he vast academic infrastructure of India. In the year (99-, *otal 1nrollment in
colleges !as 6.) million and India produced ++',999 *echnical graduates.India
has the second largest 1nglish#speaking !orkforce in the !orld.
*he Indian I* Industry
*he Information *echnology HI*I sector in India holds the distinction of
advancing the country into the ne!#age economy. *he gro!th momentum
attained by the overall economy since the late '669s to a great extent can be
o!ed to the I* sector, !ell supported by a liberalized policy regime !ith
reduction in telecommunication cost and import duties on hard!are and
soft!are. Perceptible is the transformation since liberalization # India today is
the !orld leader in information technology and business outsourcing.
2orrespondingly, the industry&s contribution to India&s .P has gro!n
significantly from '.(? in '666#(999 to around +.4? in >N(99-, and has been
estimated to cross ,? in >N(993. *he sector has been gro!ing at an annual
rate of (4? pDa since >N(99'.
Indian I* companies have globally established their superiority in terms of cost
advantage, availability of skilled manpo!er and the 0uality of services. *hey
have been enhancing their global service delivery capabilities through a
combination of organic and inorganic gro!th initiatives. .lobal giants like
Microsoft, /AP, 5racle, Cenovo have already established their captive centers
in India. *hese companies recognize the advantage India offers and the fact that
it is among the fastest gro!ing I* markets in the Asia#Pacific region
/.2 SECTOR STRUCTURE MARKET SI9E
*he Indian information technology industry has played a key role in putting
India on the global map. *hanks to the success of the I* industry, India is no!
a po!er to reckon !ith. According to the Gational Association of /oft!are and
/ervice 2ompanies HGA//25MI, the apex body for soft!are services in India,
the revenue of the information technology sector has risen from '.( per cent of
the gross domestic product H.PI in >N '663#64 to an estimated ,.4 per cent
in >N (994#96.
India7s I* gro!th in the !orld is primarily dominated by I* soft!are and
services such as 2ustom Application evelopment and Maintenance H2AMI,
/ystem Integration, I* 2onsulting, Application Management, Infrastructure
Management /ervices, /oft!are testing, /ervice#oriented architecture and Jeb
services.
*he government expects the exports turnover to touch ;/< 49 billion by (9'',
gro!ing at an annual rate of )9 per cent per annum, from the earlier fe!
million dollars !orth exports in early '669s.
*he government expects the exports turnover to touch ;/< 49 billion by (9'',
gro!ing at an annual rate of )9 per cent per annum, from the earlier fe!
million dollars !orth exports in early '669s
).) As per GA//25M7s latest findings:
Indian I*#AP5 sector gre! by '( per cent in >N (996 to reach ;/<
3'.3 billion in aggregate revenue Hincluding hard!areI. 5f this, the
soft!are and services segment accounted for ;/< ,6.- billion.
I*#AP5 exports Hincluding hard!are exportsI gre! by '- per cent from
;/< +9.6 billion in >N (993#94 to ;/< +3.) billion in >N (994#96.
Moreover, according to a study by /pringboard Eesearch, the Indian I*
services market is estimated to remain the fastest gro!ing in the Asia#Pacific
region !ith a 2A.E of '4.- per cent.
espite the uncertainty in the global economy, the top three I* ma$orsO
Infosys, *2/ and JiproOhave seen revenue gro!th from all important sources
of income: from the Gorth American and 1uropean regions, in the financial
services vertical and from application maintenance and development HAMI
offerings bet!een fiscal years (994 and (996.
O1%,o1r-"!
A research by .artner forecasts India as the undisputed leader in the
outsourcing space in the year (994. India7s most prized resource is its readily
available technical !ork force. India has the second largest 1nglish#speaking
scientific professionals in the !orld, second only to the ;/. It is estimated that
India has over + million technical !orkers, over ',4)( educational institutions
and polytechnics, !hich train more than -3,34, computer soft!are
professionals every year. *he enormous base of skilled manpo!er is a ma$or
dra! for global customers.
According to GA//25M soft!are and services exports Hincluding exports of
I* services, AP5, engineering services and EK and soft!are productsI
reached ;/< +3 billion in >N (994#96, contributing nearly 34 per cent to the
total soft!are and services revenue of ;/< ,6.- billion.
Do'e,%- M#r$e%,
India7s domestic market has also become a force to reckon !ith, as the existing
I* infrastructure evolves both in terms of technology and depth of penetration.
According to GA//25M, domestic I* market Hincluding hard!areI reached
;/< (+.) billion in >N (994#96 as against ;/< ().' billion in >N (993#94, a
gro!th of ,.) per cent.
India Inc7s demand for I* services and products has bolstered gro!th in the
domestic sector !ith deal sizes going up remarkably and contracts !orth ;/<
,9 million#;/< '99 million up for grabs.
/uch gro!th in the soft!are and services sector has been achieved because of
spectacular gro!ths in some segments. According to research firm .artner,
India7s personal computer HP2I market is likely to gro! by ').3 per cent to ''.'
million units in (996, aided by a surge in demand for laptops. *he laptop
market is expected to gro! by )3 per cent in (996 to ).-6 million units and
constitute a third of the total P2 market.
R1r#* Pe"e%r#%o"
According to a report of the Internet and Mobile Association of India HIAMAII
rural India has ).) million active internet users. /ince rural India !as mapped
for the first time, the year#on#year gro!th of internet users in rural India could
not be estimated.
*he research also notes there are ,., million people !ho claim to have used
Internet at some point in time.
Go)er"'e"% I"%#%)e,
*he government set up the Gational *askforce on Information
*echnology and /oft!are evelopment !ith the ob$ective of framing a
long term Gational I* Policy for the country.
1nactment of the Information *echnology Act, !hich provides a legal
frame!ork to facilitate electronic commerce and electronic transactions.
*he government#led Gational e#.overnance Program, has played an
important role in increasing internet penetration in rural India.
Ro#+ A3e#+
*he Indian information technology sector continues to be one of the sunshine
sectors of the Indian economy sho!ing rapid gro!th and promise.
According to a report prepared by Mc:insey for GA//25M, the exports
component of the Indian industry is expected to reach ;/< '3, billion in
revenue by (9(9. *he domestic component !ill contribute ;/< ,9 billion in
revenue by (9(9. *ogether, the
export and domestic markets are likely to bring in ;/< ((, billion in revenue,
as ne! opportunities emerge in areas such as public sector and healthcare, and
as geographies including AEI2 and 8apan opt for greater outsourcing.
/.: SCOPE OF IT INDUSTRY IN INDIA
*he I* industry has great scope for people as it provides employment to
technical and non#technical graduates and has the capability to generate huge
foreign exchange inflo! for India. India exports soft!are and services to
approximately 6, countries in the !orld. Ay outsourcing to India, many
countries get benefits in terms of labor costs and business processes. Also, the
Indian companies are broadening the range of services being provided to the
customers, !hich is resulting in more off shoring. *alent ac0uisition,
development and retention initiatives taken by the companies have brought
do!n the employee attrition rates, thereby providing more stability to the
employees and increasing their $ob commitment.
Many financial institutions are providing funds for the expansion of I* and
I*e/ businesses. In order to support I* and I*1/, the Indian .overnment is
also taking many steps. >or example:
'. *he .ovt. has provided incentives including tax holiday up to (9'9 and
competitive duty structures.
(. *he .ovt. is trying to reduce the international communication cost.
). It is providing infrastructure support through organizations such as soft!are
technology parks.
>uture of Information *echnology
I* !ill continue to gain momentum@ *elecom and !ireless !ill follo! the
trend. *he immense expansion in net!orking technologies is expected to
continue into the next decade also. I* !ill bring about a drastic improvement in
the 0uality of life as it impacts application domains and global competitiveness.
*echnologies that are emerging are ata Jarehousing and ata Mining. *hey
involve collecting data to find patterns and testing hypothesis in normal
research. /oft!are services that are being used in outsourcing !ill go a long
!ay.
T3e "%er"#%o"#* '(or% #"+ e=(or% !ro2%3 r#%e #"+ ")e,%'e"% %#.*e.
CHAPTER :
:.1 HEALTHCARE MANAGEMENT