Jennifer Hughes (Mrs)

PERSONAL

Address – 3 College Mews, Somers Road, Malvern, Worcs, WR14 1JD

Phone Numbers – Home 01684 567284 Mobile 07990993531
Nationality – white
British

PROFILE

Experienced GP surgery receptionist, used to liaising with patients, doctors,

hospitals, health authority and other outside agencies, often under pressure.
Capable of working as part of a team but can work on own initiative when
necessary.

EMPLOYMENT SUMMARY

18.10.04 to present date - Spa Medical Practice, Droitwich, Worcs.

Senior Receptionist – Responsible for:

• the day-to-day running of the reception, prioritizing tasks and their

accurate implementation
• ensuring patient confidentiality at all times
• staff rotas
• overseeing repeat prescription service
• implementing and monitoring appointment system – Both nurses’ and
GP’s plans and surgeries onto system
• managing GP cover and leave
• managing private cash and checking locum invoices
02.04.02- 16.10.2004 – Thorneloe Lodge Surgery, Worcester, Worcs.

Data Input Clerk – responsible for ensuring relevant information from all
correspondence and pathology recorded accurately on screen for each
patient. Dealing with registrations and medical records. Dealing with IT
help desk when necessary.

June 01 – 30.03.04 – Chace Rest Home, Malvern, Worcs.

Care Assistant – in local rest home with 30 elderly residents. Day to day
care including administering and recording medication, including diabetic
insulin injections and blood tests.

1999-2001 – Stargate Video, Ross On Wye, Herefordshire

With partner, set up and ran video shop. Serving customers, responsible for
book keeping, the computer database, ordering stock and dealing with film
reps.

1991-1999 – The Oaks Surgery, Swanley, Kent

Reception Manager – First line supervisor for all receptionists, co-ordinating

office and telephone coverage at all times. Ensuring administration tasks are
carried out accurately. Dealing with registrations , prescriptions and
overseeing diabetic clinic.

1986-1991 – I. H Electrical Co. Ltd., Swanley Kent

Book Keeper

1983-1986 – John Jarman Ltd, Farningham, Kent

Secretary and Book Keeper

1974-1977 – I.E.S.B. (UK) Ltd, Swanley, Kent.

Book Keeper and wages for personnel working abroad

1973-1974– Godfrey Davis Car Hire, Victoria, London, SW1

Secretary to International Reservations Manager

1972-1973 – London Ryan Hotel, Kings Cross, London

Assistant then promoted to Head Housekeeper

1967-1970 – The Bank of England, Threadneedle St., London EC2

Bank Clerk – Exchange Control Department

EDUCATION

1958-1967 – St Augustine’s Priory Ealing, London, W5

Five O Levels

1970-1972 – Ealing Technical College , London W5

National Diploma in Business Studies
(Economics, accounting, English, French ,Hotel organization and services)
Diploma of School of Hotel Keeping and Catering
( Practical reception, practical housekeeping, office practice, shorthand,
typing, speech and deportment, German)

WORK EXPERIENCE

1971 – Hotel Goldey, Interlaken Switzerland

Swiss Hotel Certificate – Two months work experience in housekeeping
department

1997 – Completed the Henley Management College certificate in

management.

2007 – Completed the Institute of Leadership and Management Certificate

INTERESTS – countryside/National Trust, gardening, DIY, reading, meals

out socialising