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Soft Skills Interview Questions

Interpersonal Skills

Describe how you developed relationships with others when you were new on your current/
most recent job.

Have you ever worked for an extremely talkative manager? How did you ensure you were
communicating effectively?

Have you ever worked for a very reticent manager? How did you ensure you were
communicating effectively?

Describe a time when you had problems with a supervisor and had to communicate your
unhappy feelings or difficult disagreements. Tell me what you did and what happened.

What words do your current co-workers use to describe you and how accurate do you think
these are? If they are not accurate, what do you think caused the person to choose that
word?

Tell me about a time when you became involved in a problem faced by a co-worker - how
did it happen, what did you do and what happened?

When you are dealing with co-workers or customers, what really tries your patience and
how do you deal with that?

Describe a situation when one of your decisions was challenged by higher management;
what did you do and how did you react?

Describe how you changed the opinion of someone who seemed to have a very negative
opinion of you.

Describe some of the most unusual people you have known - what was different about them
and how did you work with them?

Give me an example of how you handled a very tense situation at work.

How skillful do you think you are at "sizing up" others? Give me an example.


Oral Communications

What types of experiences have you had dealing with irate customers or clients?

What was the hardest "sell" of a new idea or method you have had to make to get it
accepted?

Tell me about a time when you "put your foot in your mouth" and what happened.

Describe a problem person you have had to deal with at work, what did you say?

What has been your experience in dealing with the poor performance of subordinates?

All of us feel shy or socially uncomfortable at times - when have you felt this way about
communicating? Has that influenced your career?

Timing is very important in communications sometimes... tell me about a time when your
timing was very good and one when it was bad.

The old proverb "silence is golden" is sometimes hard to live by - tell me about a time when
you were proud of your ability to restrain yourself from saying something.


Teamwork

Tell me when you think it is important for a manager to use a participative style and involve
work unit members in making decisions.

Describe the types of teams you have worked in and tell me what worked well and what did
not.

Have you ever had to work with a team of people who did not work well together or did not
like each other? Tell me what happened and how you reacted.

Give me an example of a situation in which you managed or led a team and were able to
create a high morale, high productivity work group.

Tell me about a time when you had difficulty getting others to work together on a critical
problem and how you handled it.

Some managers encourage people to work together while others encourage direct
competition among their people. Tell me about the best manager you have worked for and
what approach that person took and what you learned.

Describe a really difficult person you worked with and how you handled working with that
person.



Problem-solving

Describe a time when you were able to reverse a very negative situation at work.

What are the critical factors you look for in evaluating the work of others? How did you
develop these concepts and how, specifically, do you use them?

Describe a major work problem you faced and how you dealt with it.

Describe a situation in which you found yourself to be very good at analyzing a problem
and deciding on a course of action.

Tell me about a time when you solved a problem through intuition and how that happened.

Give me an example of a problem you have faced and how you solved it.

Tell me about a time you tried to solve interpersonal problems of coworkers.

Describe a problem you faced that was almost overwhelming and how you got through it
and kept from being completely overwhelmed.

Describe a situation in which you had to solve a problem without having all the information
you needed - what did you do and what happened?