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REGIONAL HUMAN RIGHTS COMMISSION

CITIZENS CHARTER




VISION

A peaceful, just and empowered Bangsamoro society that is free from fear
and want, where human rights are promoted, protected, upheld and
fulfilled for the achievement of sustainable development


MISSION

The RHRC is an independent institution imbued with probity and
competence to promote, protect, uphold, and fulfil human rights in the
Bangsamoro by empowering communities for the progressive realization of
their rights, and ensure that those responsible comply with human rights
standards towards transformative justice, peace and development.

CORE VALUES
We, the Commissioners and staff of the Regional Human Rights
Commission, subscribe to the following values to carry out our mission and
goals towards achieving the vision:
We are community-oriented and rights based
We are transparent and accountable
We practice partnership and are synergistic in our approach; and
We are apolitical and impartial



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THE REGIONAL HUMAN RIGHTS COMMISSION

The Regional Human Rights Commission (RHRC) of the Autonomous
Region in Muslim Mindanao (ARMM) in the Philippines is a statutory
agency created under Section 16 of Republic Act 9054 and operationalized
by the ARMM Human Rights Commission Charter of 2012 (Muslim
Mindanao Autonomy Act No. 288). It is mandated, inter alia, to perform
within the autonomous region, the functions of the Commission on Human
Rights of the central government

Composition of the Regional Human Rights Commission
The Chairperson and Members of the Regional Commission shall be
appointed by the President upon recommendation of the Regional
Governor. In no case shall any member be appointed, re-appointed or
designated in a temporary or acting capacity. Appointment to any vacancy
occurring during the term shall be only for the remaining portion of said
term. The successor for the unexpired term shall, likewise, be ineligible for
reappointment.

PERFORMANCE PLEDGE

We, the officials and employees of the Regional Human Rights
Commission, commit to:
Render effective, efficient, and quality service with utmost courtesy from
Mondays to Fridays, without noon break, from 8:00 a.m. to 5:00p.m. or
beyond, when necessary.
Immediately act and take corrective measures on your complaints upon
receipt thereof, through our public assistance and complaint desks.

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Give utmost value to every citizens comments, suggestions, and needs,
including those with persons with special concern such as differently-abled,
pregnant women, senior citizens.
Help empower the public through 24/7 access to information on our
policies, programs, activities and services through our website,
www.rhrc.armm.gov.ph.
Thoroughly comply with service standards, and provide with written
explanations or personal visitation (if necessary) for any delay or
impediment in the delivery of frontline services.
Serve with aggressiveness and enthusiasm, and offer public-friendly
service.
Your Rights, Our Duty


FEEDBACK AND REDRESS MECHANISM
We value your comments, suggestions and needs. For feedback and
suggestions, please:
Talk to our Public Assistance and Complaints Desk Officer;

Accomplish our Feedback Form and drop it in the Suggestion
Box located at the lobby.

You may also call or text:
0916-768-5898
Tel/Fax No.: (064) 552-0436

Visit our website:
www.rhrc.armm.gov.ph


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E-mail us:
rhrcarmm@gmail.com

Write us:
REGIONAL HUMAN RIGHTS COMMISSION
1F, Japan-ARMM Friendship Hall and Training Center
ORG Compound, Cotabato City 9600


LIST OF FRONTLINE SERVICES
1. Issuance of Clearance
2. Technical Assistance Training and Resource Person
3. Data, Statistics, Information, Documents and Reference Material
Provision
4. Human Rights Violation Investigation
5. Jail Visitation
6. Legal and Other Assistance











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ISSUANCE OF CLEARANCE

Name of Agency : Regional Human Rights Commission
Frontline Service : Issuance of Clearance
Clients : Uniformed/Organic Personnel of Police-
Military/Other Government Agencies
Requirements for PNP:
1. Duly accomplished RHRC Form (Clearance Form).
2. 2 pieces passport size ID pictures in uniform with white background.
3. Duly accomplished PNP personal data sheets (PDS). Please be
specific if in Maguindanao, Lanao del Sur, Basilan, Sulu or Tawi-Tawi
province and indicate the municipalities.
4. Item number 4 of RHRC Form (3 latest assignments)
5. Item number 8 of RHRC Form. Indicate the year and RHRC
Provincial Office if conducted by RHRC.
Requirements for AFP:
1. Duly accomplished RHRC Form (Clearance Form).
2. 2 pieces passport size ID pictures in uniform.
3. SOI (Summary of Information) - Please be specific if in Maguindanao,
Lanao del Sur, Basilan, Sulu or Tawi-Tawi and indicate the
municipalities.
4. Item number 4 of RHRC Form (3 latest assignments)
5. Item number 8 of RHRC Form. Indicate the year and RHRC
Provincial Office if conducted by RHRC.

Requirements for Other Government Agencies:
1. Duly accomplished RHRC Form.
2. 2 pieces passport size ID pictures in uniform.
3. Duly accomplished Personal data sheets (PDS)
4. Service record

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5. Photocopy of recent office ID
6. In Item number 5 of RHRC Form, indicate 3 latest assignments.

Schedule of Availability of Service : Monday to Friday,
8:00 AM to 5:00 PM
Total/ Maximum Duration of Process : 7 days and 37 minutes
How to Avail of the Service :
No. Client Step
Agency
Action
Office/ Person
Responsible
Location
of Office
Duration
of
Agency
Activity
1
File
application
for clearance
Check for
completeness of
required
documents
Records Officer
(General
Administrative
and
Management
Division)
Ground
Floor JICA
Bldg.,
15
minutes
2
Verify existence
of case record
Records Officer
(Legal Division)
2
nd
Floor
JICA Bldg.
4 hours
3a
If with case,
transmit to
provincial office
to check status
Records Officer
(Legal Division)
2
nd
Floor,
JICA Bldg.
1 day
3b
If no case,
prepare/ correct
clearance
certificate with
Records Officer
(Legal Division)
2
nd
Floor,
JICA Bldg.

7 hours

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signatures
4
Check status
and prepare
certification of
pending case or
record of HRV
Head of
Provincial
Office/Legal
Staff
Provincial
Office
3 days
and 7
hours
5
Record and
check for errors
Records Officer
(General
Administrative
and
Management
Division)
G/F, JICA
Bldg.
10
minutes
6
Sign clearance Chairman/
Commissioner
G/F, JICA
Bldg.
1 day
7
Issue control
number; record
and release
Records Officer
(General
Administrative
and
Management
Division)
G/F, JICA
Bldg.
10
minutes
8
Receive/Pick-
Up Clearance







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TECHNICAL ASSISTANCE-TRAINING AND RESOURCE PERSON

Name of Agency : Regional Human Rights Commission
Frontline Service : Technical Assistance---Training and Resource
Person
Clients : Institutions/Organizations
Requirements : Accomplished Request Form/ Letter of
Request
Schedule of Availability of Service : Monday to Friday,
8:00 AM to 5:00 PM
Total/ Maximum Duration of Process : 9 days, 45 minutes
How to Avail of the Service :
No. Client Step Agency Action
Office/ Person
Responsible
Location
of Office
Duration
of
Agency
Activity
1
Fill up
Request
Form or
send request
letter
Receive request Education,
Communications
and Linkages
Division
G/F JICA
Bldg.
15
minutes
2
Act on request Education,
Communications
and Linkages
Division
G/F JICA
Bldg.
30
minutes
3
Coordinate
training/
Prepare/schedule Education,
Communications
G/F JICA 7 days

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schedule training program and Linkages
Division
Bldg.
4
Coordinate
mobilization
Mobilize
resources
Education,
Communications
and Linkages
Division
G/F JICA
Bldg.
2 days
5
Provide
logistical
support
Provide technical
assistance or
lecturer
Education,
Communications
and Linkages
Division
G/F JICA
Bldg.

















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DATA, STATISTICS, INFORMATION, DOCUMENTS AND
REFRENCE MATERIAL PROVISION

Name of Agency : Regional Human Rights Commission
Frontline Service : Data, Statistics, Information, Documents and
Reference Materials Provision
Clients : General Public
Requirements : Accomplished Request Form/
Letter of Request
Schedule of Availability of Service : Monday to Friday,
8:00 AM to 5:00 PM
Total/ Maximum Duration of Process : 3 hours, 45 minutes
How to Avail of the Service :
No. Client Step
Agency
Action
Office/ Person
Responsible
Location
of Office
Duration
of
Agency
Activity
1
Fill up
Request
Form or
send request
letter
Receive request
and verify
authority
Complaints and
Assistance Desk
G/F JICA
Bldg. /
Provincial
Office
concerned
45
minutes
2
Act on request Executive
Director/ Head
of Provincial
Provincial
Office
concerned
1 hour

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Office
3
Check
availability
Complaints and
Assistance Desk/
Concerned
Office or Unit
G/F JICA
Bldg. /
Provincial
Office
concerned
1 hour
4
Receive
item/data
requested
Release
information/
Inform client
Complaints and
Assistance Desk/
Concerned
Office
G/F JICA
Bldg. /
Provincial
Office
concerned
1 hour















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HUMAN RIGHTS VIOLATION INVESTIGATION

Name of Agency : Regional Human Rights Commission
Frontline Service : Investigation
Clients : Human Rights Violation Victims/
Survivors
Requirements:
1. Accomplished RHRC Form
2. Affidavits of Complainant and Witnesses
3. Birth Certificate (if victim is minor)
4. Medical Certificate (if available)
5. Death Certificate (in case of victims death)
6. Photographs (if available)

Schedule of Availability of Service : Monday to Friday, 8:00 AM
to 5:00 PM or as needed
Total/ Maximum Duration of Process: 74 days, 5 hours and 5
minutes
How to Avail of the Service :
No. Client Step Agency Action
Office/ Person
Responsible
Location
of Office
Duration
of
Agency
Activity

1
Fill-up Form
RHRC Form
Receive
complaint,
prepare affidavit,
evaluate and
Duty Investigator Provincial
Office
3 hours

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submit
recommendation
2
Act on
recommendation
Head of
Provincial Office
Provincial
Office
30
minutes
3
Conduct
investigation,
and if needed,
conduct medico-
legal
examination
Investigator on
case
Provincial
Office
26 days
and 55
minutes
4
Review report Senior
Investigator
Provincial
Office
4 hours
5
Submit report to
Head of
Provincial Office
and assign case
to Legal for
drafting of
resolution
Senior
Investigator
Provincial
Office
35
minutes
6
If needed,
conduct further
investigation
Investigator on
case
Provincial
Office
15 days
and 4
hours
7
Prepare and
submit draft
resolution
Lawyer or
Investigator
assigned
Provincial
Office
5 days
8
Act on resolution
and furnish
parties with
copies
Head of
Provincial
Office/Records
Officer
Provincial
Office
4 days and
5 minutes

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8
File MR
with
Provincial
Office
Client/s and/or
Respondent/s

9
Review, resolve,
and issue
resolution/order
Head of
Provincial Office
Provincial
Office
1 day
10
If no MR is filed
or if decision
becomes final,
implement
decision.
Records Officer Provincial
Office
3 days
11
File appeal
with RHRC
Commission
En Banc
Client/s and/or
Respondent/s

12
Review, resolve,
issue
resolution/order,
and furnish
copies of
resolution to
parties
Commission En
Banc/ComSec
Regional
Office
13 days
13
If no appeal is
filed or if
decision becomes
final, implement
decision.
Records Officer Regional
Office
3 days
14
Receive
resolution




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JAIL VISITATION

Name of Agency : Regional Human Rights Commission
Frontline Service : Jail Visitation
Clients : Individuals/NGOs
Requirements : Letter of Request
Schedule of Availability of Service : Monday to Friday,
8:00 AM to 5:00 PM
Total/ Maximum Duration of Process : 10 days, 6 hours, 57
minutes
How to Avail of the Service :
No
.
Client Step Agency Action
Office/
Person
Responsible
Location
of Office
Duratio
n of
Agency
Activity
1
Submit letter
of request
Receive/evaluate
letter of request
Officer-on
Duty
Provincial
Office
15
minutes
2
Prepare
administrative/
logistical
requirements
Head of
Provincial
Office
Provincial
Office
1 day,
6 hours
and 42
minutes
3
Coordinate
with
Investigating
team
Conduct jail
visitation; Prepare
and submit report;
and inform client
result of visit
Investigating
team leader
Provincial
Office
9 days

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LEGAL AND OTHER ASSISTANCE

Name of Agency : Regional Human Rights Commission
Frontline Service : Legal and Other Assistance
Clients : Individuals/Organizations
Requirements : 1. Accomplished RHRC Form
2. Letter of Request
Schedule of Availability of Service : Monday to Friday,
8:00 AM to 5:00 PM
Total/ Maximum Duration of Process : 5 days
How to Avail of the Service :
No.
Client
Step
Agency Action
Office/ Person
Responsible
Location
of Office
Duration
of Agency
Activity
1
Submit
Letter of
Request
and/or
Fill-up
Complaint
Form
Receive request
and interview
complainant/
witnesses
Officer-on-duty Provincial
Office
1 hour
2
Evaluate request
and submit
recommendation
to Head of
Provincial Office
Senior Investigator Provincial
Office
1 hour

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3
Act on
Recommendation
Head of Provincial
Office
Provincial
Office
1 hour
4
Act on request
immediately,
submit report
and notify client
of result of
request
Investigator/Lawyer 4 days and
5 hours
5
Receive
notification
of request
result
Client