Enhancing c ustomer service ...

Controlling costs ... Operating your

business with optimum e ciency
Avaya IP O ce
The " All-in-One" Communications Solution
for Small and Medium- Size Companies
IP Telephony
Contact Centers
Mobility
Services
OVERVIEW
VoIP
What is it!
A souLon for voce and daLa communcaLons,
messagng and cusLomer managemenL. Uses IP
Lechnoogy Lo dever more funcLonaLy aL a ower
cosL. 0eL a-n-one capabLes. Enhance Lhese
buL-n robusL capabLes as and when needed
pay as you go.
how can I use it in y business!
To connecL wLh coeagues and cusLomers. smpfy
access Lo nformaLon. keep remoLe workers n Louch. To
save money Lhrough conferencng, neLworkng, Lme/ca
managemenL, \oce over IP and more.
What are y choices!
Does your busness have one ocaLon! MuLpe
ocaLons! Are you a branch offce of a arger
organzaLon! A home offce! wLh IP 0ffce you can choose
from a range of modes and add capacLy, appcaLons and
phones, as you need Lhem. wheLher you have 2 empoyees,
200, or more, IP 0ffce s Lhe rghL choce.
! P Of f i ce: Thr ee key t hi nQs t o know
Every sma- and medum-sze busness needs ways Lo
reduce cosLs and mprove Lhe way L operaLes. Lke every
busness, you`re ookng Lo keep a your cusLomers, add
new ones and grow aL Lhe pace LhaL`s rghL for you.
Avaya undersLands Lhs. wLh over one hundred years of
experence as a eader n communcaLons, we know LhaL
Lhe rghL souLon for your busness s one LhaL heps you
ncrease profLabLy, mprove producLvLy and gan com-
peLLve advanLages.
Get big business communications at
smaII business prices
0ver one mon busnesses rey on Avaya souLons ke
Avaya IP 0ffceLhe award-wnnng busness communca-
Lons sysLem LhaL gves growng companes an "a-n-one
souLon for Leephony, messagng, neLworkng, conferencng,
cusLomer managemenL and much more.
0rowng busnesses know Lhey can rey on Avaya for bg-
busness capabLes aL sma-busness prcesAvaya has
an enLre dvson focused on Lhe needs of sma- and
medum-sze busnesses.
we supporL exLensve research nLo new Lechnooges and
sLandards. And we make L easy for busnesses ke yours
Lo acqure our souLons by offerng an array of fnancng
opLons.
See what Avaya can do for you
You need a communcaLons sysLemevery busness does.
To fnd one LhaL`s rghL for your busness, sLarL wLh Avaya.
wLh souLons ke IP 0ffce, we`re revouLonzng how
sma and medum busnesses communcaLe. Now s Lhe
Lme Lo see whaL an Avaya souLon can do for your
busness.
avaya.com
Over 1 mi I I i on bus i nes s es r eI y on Avaya s oI ut i ons
Avaya heIps you achieve your goaIs
1
3
2
2
Reduce monthIy costs. Now.
IP 0ffce w hep you ower Lhe cosL of communcaLons,
wLh capabLes ke conferencng, makng cas over a
managed InLerneL servce (\oce over IP) and Lhe
"a-n-one benefLs of a converged communcaLons
sysLem.
Leave the office. Be accessibIe.
wLh easy, fexbe opLons for ca/message forwardng,
mobe Lwnnng and one-number reachabLy, IP 0ffce
keeps everyone n Louch. 0eL Lhe freedom Lo go where
you wanL and never mss mporLanL busness cas.
Serve better. SeII more.
IP 0ffce can gve you a cusLomer saes and servce cenLer
desgned for your needs and your budgeLwLh a Lhe
rouLng and reporLng capabLes you need. Dever Lhe
persona servce LhaL buds saes and oyaLy.
Get connected.
Tak Lo your Avaya AuLhorzed BusnessParLner. Dscuss
where you wanL communcaLons Lo add vaue Lo your
busness. Learn abouL Lhe dfferenL servce and supporL
opLons LhaL are avaabe. See why Lhousands of growng
busnesses rey on Lhe nnovaLve Avaya IP 0ffce souLon.
The right choice for you. and
your business
How we communcaLe s a persona choceL has Lo maLch Lhe needs of
your busness. And your needs change dependng on wheLher your empoyees
are workng n Lhe offce, aL home, or on Lhe road. ThaL`s why when you choose
IP 0ffce you can aso choose from a whoe range of communcaLon Loos and
appcaLons desgned Lo boosL producLvLy. 0hoose a basc phone or one wLh a
Lhe bes and whsLes. 0onnecL our IP phones drecLy Lo your offce LANaso use
Lhem aL home and geL a Lhe feaLures you have aL Lhe offce. Avaya Phone Manager
sofLware can Lurn Lhe screen of your P0 nLo a phone. And our wreess
souLons make L easer Lo roam Lhe offce. wLh a of our IP 0ffce capabLes, our
goa s Lo make your communcaLons smpe and cosL-effecLve. LeL your
Avaya BusnessParLner puL LogeLher a seecLon of Loos and
appcaLons LhaL's rghL for you.
3
COMMUNlCATlONS
AT THE HEART OF BUSlNESS
Avaya lP Office
puts inteIIigent
communications at the
heart of your business
Get resuIts.
With !P Office you Qet a soIution desiQned to deIiver
Qreater efficiency and productivity whiIe aIso savinQ
you money. Thousands of companies Iike yours are
benefitinQ from !P Office today. See paQe 7 for exampIes
and to Iearn more Qo to www.avaya.co/sb
Fi ne-tuni ng performance
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rar calls licall ltrr irlc sales! Aaa
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reastre ar1 rarae ctr aailalilil ar1
rescrse lc ctslcrers.
Day-to-day admi ni strati on
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sirliies irilial rcrarrir ar1 1a-lc-1a
las|s stcl as t1alir 1ireclcries ar1 rcir
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Getti ng started
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ctr ssler is irslalle1 il's rea1 lc reel ctr
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Keeping ongoing management simpIe
Ocrcerre1 alctl ree1ir e\lra resctrces lc a1ririsler a ssler
as cWertl as l| Oice! !lere's rc ree1 cr Wcrr. l| Oice ccres
Will a Wlcle sel c rert-1rier lccls lc |ee crcir raraererl
sirle.
avaya.com
Work from
Anywhere
What do you want
Avaya lP Office to
do for you7
lmprove Customer
Satisfaction
Measure
Customer
Support
lntegrate
AppIications
Manage
Communications
Look More
ProfessionaI
AII Sites
Host
Conferences
4
.Avaya has answers!
7
Does my current phone
system give my business what
it needs7
If L s based on od Lechnoogy, probaby noL. Your
compeLLors w be fasLer and more professona wLh Lhe
aLesL n communcaLons sofLware. IP 0ffce devers Lhe
capabLes LhaL aow you Lo keep up wLh or overLake Lhe
compeLLon.
Do l need to understand the
technoIogy to impIement it7
No. IP 0ffce s desgned specfcay Lo gve you more
funcLonaLy wLhouL makng more demands on your
resources. Rey on your cerLfed Avaya BusnessParLner for
supporL before, durng and afLer your purchase. we` Lake
care of you so you don`L have Lo worry.
Do l need to spend a Iot7
NoL aL a. You have choces based on your budgeL needs.
Easy easng or fnancng pans noL ony make Lhs
affordabe, Lhey hep you qucky cuL monLhy expenses
mmedaLey. And you ony have Lo buy/ease whaL you need,
when you need L.
ls lP technoIogy so new that
it's not reIiabIe7
wLh over 75,000 sysLems depoyed wordwde (Avaya s #T
n IP Teephony shpmenLs*), Avaya IP 0ffce has Lhe Lrack
record busnesses ke yours can rey on. Asde from
recevng Lhe Froduct of the Year award by !nternet TeIephcny
magazne and ditor's 0hoice Award 2006 by !T Week,
cusLomers ke yoursef are savng money and boosLng
producLvLy. Many are managng Lhe sysLem Lhemseves
va menu-drven Loos.
l have oId systems but am
adding an office. ShouId l
consider the new technoIogy7
NoL ony woud Lhs be a way for you Lo experence Lhe
rch funcLonaLy of Lhe aLesL communcaLons appcaLons,
buL we may be abe Lo neLwork wLh your exsLng equp-
menL, as we as provde a gradua mgraLon pan for your
oLher ocaLons.
How quickIy can l get up and
running7
JusL say "whenan Avaya AuLhorzed BusnessParLner can
Laor a souLon Lo your needs and your budgeL.
You have questions.
Sctrce: Srer Researcl Orct.
COMMUNlCATlONS
AT THE HEART OF BUSlNESS
Do l need to understand the
technoIogy7 How quickIy
can l get up and running7
Do l need to spend a Iot
of money7 ls lP technoIogy
reIiabIe7
5
By savinQ you money and heIpinQ you Qrow,
!P Office repays your investment and Iets
you reaIIocate resources to other business
priorities.
Lowering Iong distance costs
RouLng phone cas over IP nes\oce over IPs grow-
ng n popuarLy. ParLcuary n Lhe case of nLernaLona
cas, \oIP generaLes sgnfcanL savngs. If your company s
aready nkng muLpe offces usng hgh-speed nes, Lhe
\oIP capabLes n IP 0ffce make L possbe Lo rouLe voce
cas over Lhe exsLng nfrasLrucLure, provdng anoLher way
Lo ower cosLs and everage your nvesLmenL. However you do
L, Lhe \oIP capabLes of IP 0ffce are a way Lo puL money
back n your pockeL.
EIiminating conferencing fees
For connecLng wLh parLners, suppers and dspersed
empoyees, conference cas keep peope workng LogeLher
and keep Lrave cosLs down. Many companes rey on Lhrd-
parLy Leeconferencng servces and pay a prce for Lhe
convenence. Ths s parLcuary Lrueand rrLaLngf a
ca LhaL`s schedued doesn`L happen. you sL pay Lhe fee.
Now Lhere`s an aLernaLve LhaL w save you money. wLh
Avaya IP 0ffce, your organzaLon can have Ls own prvaLe,
secure conference brdge and enLrey emnaLe fees Lo Lhrd-
parLy provders.
Supporting muItipIe officesJ
remote workers
when empoyees can`L geL Lo Lhe offce (because of sLorms,
medca ssues or oLher reasons) buL can sL work
producLvey aL home, your busness benefLs. IP 0ffce
Phone Manager eLs you Lurn any P0 nLo a phone, makng L
easy and producLve Lo work anywhere. IP 0ffce aso aows
an exLerna Leephone such as your mobe/ce phone Lo rng
smuLaneousy as cas come nLo your deskLop phone so
you can conLnue Lo be producLve when ouL of Lhe offce or
away from your desk. And Lhe abLy Lo neLwork phone sys-
Lems and share messagng sysLems beLween offces reduces
upfronL nvesLmenL and drves ong-Lerm producLvLy.
And keep in mind.
IP 0ffce devers a whoe range of capabLes. 0ny you can
puL a number on Lhe vaue LhaL many of Lhese capabLes
w have for your busness.
Exampes.
Havng cas auLomaLcay rouLed Lo a ce phone or oLher
ocaLon, so mporLanL cusLomers can geL Lhrough Lo Lhe
rghL person n rea-Lme
Beng abe Lo operaLe as a 24/7 busness, wLhouL a 24/7
sLaff
Usng your communcaLons Lo qucky denLfy when your
Lop cusLomers ca
CaIcuIate the
savings lP Office
can deIiver to
your business
avaya.com
lt's easy to caIcuIate your savings
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Otic| Oalc !ccl. Oc lc aaa.co/|poff|cero|
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ctr ltsiress ar1 see ir ar irslarl lle sairs llal l| Oice car
rci1e lc ct.
6
Avaya lP Office at-a-gIance
How lP Office is benefiting
businesses today
More roo for saIes
wLh IP 0ffce, a eadng provder of commerca food
servce equpmenL now handes 50% more cas per
day, wLhouL exLra sLaff and wLhouL sacrfcng Lhe
persona servce L knows s Lhe key Lo saes.
At the head of the cIass
By reyng on IP 0ffce Lo connecL neary 50
budngs, a pubc schoo sysLem saved
Lhousands of doars on nLer-offce cas and
smpfed communcaLons.
Lowering gIobaI costs
By usng IP 0ffce Lo hod Leeconferences and
make phone cas across Lhe IP neLwork, a
sLraLegc consuLng frm s savng up Lo
$30,000 per year.
Learn ore
See how many
companes ke yours
are usng IP 0ffce aL
aaa.co/sb
3
COMMUNlCATlONS
AT THE HEART OF BUSlNESS
The right odeI for your business
keady to grow
0aII handIing and essaging
0ounication with custoers
Work anywhere
A copIete conferencing soIution
8ecure, converged counications
8ipIe adinistration
7
2006 Avaya Inc. All Rights Reserved. Avaya and the Avaya logo are trademarks of Avaya Inc. and may be registered in certain jurisdic-
tions. All trademarks identi ed by ,
SM
and
TM
are registered trademarks, service marks or trademarks respectively. All other trademarks are
properties of their respective owners. FORTUNE 500 is a registered trademark of Time, Inc.
6/06 BP3190-02
About Avaya
Avaya enables businesses to achieve superior
results by designing, building and managing their
communications infrastructure and solutions. For
over one million businesses worldwide, including
more than 90 percent of the FORTUNE 500

, Avayas
embedded solutions help businesses enhance
value, improve productivity and create competitive
advantage by allowing people to be more productive
and create more intelligent processes that satisfy
customers.
For businesses large and small, Avaya is a world
leader in secure, reliable IP telephony systems,
communications applications and full life-cycle
services. Driving the convergence of embedded
voice and data communications with business
applications, Avaya is distinguished by its
combination of comprehensive, world-class
products and services. Avaya helps customers
across the globe leverage existing and new
networks to achieve superior business results.
COMMUNICATIONS
AT THE HEART OF BUSINESS
avaya.com
VoIP