Business Continuity White Paper

citrix.com/businesscontinuity
Achieve business
continuity and keep
people productive
with remote access
Best practices, technologies and
real-word examples to protect
your business from disruptions.
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Business continuity planning is essential to keep
people productive during planned or unplanned
disruptions and protect the business from
consequences such as nancial losses, damaged
reputation, weakened customer and partner
relationships and lost productivity. A complete
business continuity plan must encompass both
datacenter and workforce recovery, with technologies
and best practices to ensure seamless operations no
matter what happens.
Every organization faces the possibility of major and minor disruptions of all kinds,
from planned events such as IT maintenance and ofce relocations, to looming
emergencies such as hurricanes, tsunamis, snow storms and epidemics, to
unplanned events that strike completely without warning, such as earthquakes,
tornados, terrorism, oods and res. Even relatively small incidents like a failed
water main, a power outage, transit or trafc delays, and the seasonal u can have
a major impact if it makes it impossible for work to continue at a given location. In
a report by Forrester Research, more than half of the respondents61 percent
reported in 2011 that they had invoked a business continuity plan at least once
during the preceding ve years.
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While business continuity planning has traditionally focused on failover and disaster
recovery for the datacenter, this is only part of the picture. If people cant access the
applications, data, les, communication and collaboration tools their work depends
on, then the business is still downand losing money, customers, productivity,
reputation and opportunities every moment it takes to get them back to work.
This paper presents an approach to business continuity based on exwork,
mobility and remote access that keeps both the workforce and the apps and data
they depend on up and running, including:
Best practices for a complete business continuity strategy, including business
continuity team structure, business continuity planning, disaster recovery and
business continuity testing, crisis communications, and employee safety and
awareness programs
A technology approach to provide people with seamless remote access to their
apps, data and collaboration services during any kind of business disruption;
enable IT to protect and control business information accessed from any location
on any device and in any situation; and simplify continuity by leveraging everyday
infrastructure, tools and devices
Real-world examples of four companies that have already implemented highly
effective business continuity strategies based on remote access
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The importance of business continuityand the challenges
it poses
Whether planned or unplanned, business disruptions that arent managed
effectively come at a high cost. Lost revenue, missed sales opportunities and
broken service level agreements can have a devastating nancial impact.
Disrupted partner relationships and supply chains can delay time-to-market,
derail important initiatives and weaken competitive advantage. An inadequate
response can harm the companys public image as well as the condence of its
customers and investors. Following the disruption, people can nd it difcult to
regain full productivity due to lost data, interrupted work in progress and the loss
of collaborative cohesion with teammates and managementnot to mention the
personal impact the event may have had on them.
For IT, recovering from a business disruption can be a complex and time-
consuming process:
Bringing the datacenter back online and restoring any lost data
Replacing lost or inaccessible devices and ensuring that each can run the users
required software
Provisioning and conguring applications
Designing new ways of working and communicating them to users, from
alternate network access methods to workarounds for applications which can no
longer be accessed
Accomplishing all of these tasks in the middle of an emergency
An effective business continuity plan greatly simplies and accelerates this
process, helping IT restore and maintain service to the organization while getting
people back to work as quickly as possible. In events with some advance warning,
like a planned ofce move or anticipated weather emergency, the organization can
even prevent their work from being interrupted in the rst place.
A global approach for your business continuity strategy
Although each emergency is unique and many decisions will always have
to be made on-the-y, a business continuity plan provides a framework and
preparation to guide these decisions as well as a clear indication of who will
make them. Executive buy-in is also key. Says Michael Emerson, senior director
of infrastructure services at Citrix, Were asking people throughout the business
continuity process to perform tasks in preparation for something that we hope
will never happen, when they have things on their plate that are due today and
revenue-based business goals to meet. Having buy-in and support from the
highest level is essential for making sure they can give business continuity the time
and attention it demands. With this support, IT can lead the development of a
comprehensive business continuity strategy that encompasses all of the following
essential elements.
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Citrix
Standard of
Business
Continuity
Employee Safety
and Awareness
Programs
Business
Continuity Team
Structure
Crisis
Communications
Business
Continuity Plans
Disaster
Recovery / BC
Testing

Team structure
One of the top considerations for a business continuity plan is the development
of a clear decision-making hierarchy. In an emergency, people shouldnt have to
wonder who has the responsibility or authority to make a given decision; if the
designated leader is not available, the leaders backup should be equally clear.
The organization should be able to address all business continuity tasks in every
location in which it operates, both to respond to local events and to coordinate
the organization-wide response for both local and broader-based emergencies.
Personnel identied as key members of the business continuity teamincluding
the people who will take their place if they should become unavailablemust
remain focused and involved in planning and testing throughout the year. In
addition to ensuring that the plan is effective and up-to-date, this helps build the
familiarity needed to perform under the pressure of an actual emergency.
At Citrix, a core business continuity team for each region includes personnel
from throughout the organization, including executive leaders, IT, facilities and
real estate, as well as physical security, communications, human resources,
nance and other service departments. Each of these teams reports into the Citrix
executive management committee. Individual teams are dedicated to:
Emergency response leads business continuity planning efforts; makes nal
recommendations to the executive management committee; provides overall
direction for preparation, response and recovery
Communications provides communication to all parties including employees,
vendors, public service agencies and customers
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Campus response prepares property and equipment for the impending disaster
event; performs post-event assessment of damage and its impact on continuing
operations; assists with insurance claims; secures buildings and grounds
Business readiness acts as a liaison with individual business unit teams;
makes necessary arrangements to implement disaster business operations in
accordance with the business plan for each unit; provides a tactical response
and business direction
Business continuity planning
At a high level, a business continuity plan should identify potential business
disruptions that can affect any of an organizations locations, such as power
outages, epidemics and res, as well as those that are specic to individual
locations, such as earthquakes and tsunamis in a seismically active region or civil
unrest in politically unstable areas. To keep the number of scenarios manageable,
planning should be based on worst-case scenarios, rather than multiple graduated
versions of each incident.
It wont always be possible to maintain normal operations in an emergency
situation. To mitigate the impact of reduced capacity, the team should identify
which operations are most essential, who will perform them, and how work will be
redirected if key people are unavailable. At Citrix, this is handled by a team primarily
composed of business unit owners and the business continuity director from IT,
who are responsible for conducting business impact analysis. This group works
together to rank the criticality of various business processes in terms of revenue,
customer-facing and brand image concerns, regulatory implications and other
business considerations, then map dependencies onto these processes in terms of
the applications, people, facilities and equipment required to support them. Once
the group has agreed on this analysis, it can start to identify recovery strategies
and costs around continuing each process. For IT, this data provides a framework
for making sure that critical applications will be available to the business within an
established recovery time objective (RTO) and recovery point objective (RPO).
Testing
A business continuity plan is only as good as you make itand keep it. Without an
ongoing focus on preparedness, an organization can nd in a time of emergency
that its plan is no longer relevant to its business or operations, and nd itself
grappling with an ad hoc response made worse by a false sense of security.
Best practices call for annual updates of a business continuity plan to reect
changes in the criticality and dependency of applications, business priorities, risk
management, business locations, operations and other considerations. At Citrix,
business continuity personnel track and note such changes throughout the year to
supplement this annual review. Full emergency simulations should be conducted
at least annually as well. These guidelines should be considered the minimum; in
addition to an annual review of all plans, as well as crisis communications testing,
Citrix performs business continuity and recoverability testing for all mission-critical
applications on a quarterly basis. Tabletop exercises introduce new twists into
disaster scenarios to ensure the exibility of the plans in place and give team
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members experience responding to the unexpected. Says Emerson, Our success
rate has been phenomenal on both the disaster recovery side and the business
unit side. Still, no matter how many times we go through the business continuity
processreal or notwe always nd something we can add or improve to make it
better and smoother.
Crisis communications
Each year, Forrester Research asks organizations about the lessons they had
learned from their business continuity plan invocations during events such as
the Japan earthquake of 2011 and Superstorm Sandy of 2012. Respondents
consistently report that their plans didnt adequately address internal
communication and collaboration.
2

Establishing a formal crisis communications program is a critical element of
business continuityone that can mean the difference between panic and smooth
emergency response. The plan should identify all the stakeholders for emergency
communications, including employees, contractors, clients, vendors, media and
executive management. The organizations communications toolkit should include
internal and external resources such as telecom, email, public address, intranet,
IM, texting and the company website. The communications team should work
to convey a consistent message on the companys behalf via external channels
such as press releases, social media updates and interviews with spokespeople.
Sample emergency messages can be drafted in advance, tailored to specic
audiences and modes of communication; these can be updated quickly during an
actual emergency to reect current conditions.
Employee safety
Keeping people safe should be the top priority in any emergency response. There
are many ways to develop an employee safety program. Local agencies such as
the Red Cross, re department, police department and federal entities, such as
the FEMA Community Emergency Response Teams (CERT) in the United States,
can provide emergency response training and other guidance for your program.
Tabletop exercises can help you develop and rene the right procedures to t your
workforce, facilities and locations. Once your program is in place, it should be
included in new employee orientation and reviewed regularly with all employees.
Emergency evacuation procedures should be reviewed and tested frequently, and
employees should know where to nd business continuity documentation at all
times. During an emergency, pay careful attention to peoples stress levels and
make sure they are allowed ample time to sleep, eat and relax.
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Business continuity planning checklist
Business continuity team structure Secure executive buy-in
Form core business continuity team
Business continuity planning Create business analysis team
Develop disaster scenarios
Dene decision-making hierarchies
Prioritize recovery per business
considerations
Map recovery goals to dependencies
Develop datacenter continuity strategy
Develop workforce continuity strategy
Disaster recover/business
continuity testing
Update plans regularly*
Test recoverability of mission-critical
applications*
Perform tabletop exercises
and walkthroughs*
* Annually at minimum
Crisis communications Establish formal crisis
communication program
Identify stakeholders for emergency
communications
Identify key internal
communications channels
Draft sample communications
Employee safety and
awareness programs
Develop programs through tabletop
exercises and emergency response
training by local agencies
Incorporate safety and awareness into
new employee orientation
Review and test emergency
evacuation procedures
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Workforce continuity: enabling uninterrupted access to
business resources
Datacenter continuity can keep IT operations up and runningbut what if people
themselves have been displaced from their usual workplace, or have lost access to
their usual devices or systems? As Michael Emerson of Citrix says, The workforce
absolutely has to be a component of any business continuity program. Protecting
data is only part of the picture; you also need to make sure that business
processes and customers dont suffer adverse effects because people are unable
to do their jobs.
While business continuity has traditionally revolved around a designated alternate
workplace or recovery unit, organizations increasingly use remote access tools
to enable people to work wherever its most convenient and effective. People
who need to work at the disaster site itself, such as business continuity team
members, emergency response workers, critical service workers and others such
as insurance adjustors, can be housed in any available structure or mobile unit,
without the need for special infrastructure or complex connectivity. According
to Forrester Research, 81 percent of businesses have made remote access
technologies part of their business continuity plans.
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Headquartered in Ft. Lauderdale, Florida, Citrix has ample rsthand experience
with business continuity events. Says Emerson, Weve relocated people to hotel
conference rooms, shifted our workload around the world based on facilities
closing, rapidly increased capacity in other areas based on potential disasters
weve done it all many times, especially when its hurricane season in Florida. The
service we provide both internally and externally to our customers has never been
affected. Its a real credit to the workforce exibility enabled by our technology.
During routine operations, Citrix technologies let people connect with information
and other people on-demand from anywhere so they can work whenever,
wherever and however they choose. In an emergency situation, the same tools
empower people to do whatever their priorities dictatewhether to continue
working normally, perform new tasks required by the event, or focus on the needs
of their families and themselves, then resume work as circumstances allow.
The use of the same tools during both emergency and routine operations also
enhances the effectiveness of the business continuity plan; instead of having to get
used to disaster mode as an entirely different way of working, people are always
working the same way and accessing the same experience regardless of their
circumstances. All that changes is their physical setting.
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Ensuring workforce continuity with Citrix technologies
Citrix technologies help organizations ensure continuity of operations during
business disruptions and:
Provide people with seamless access to their apps, data and collaboration
services during any kind of business disruption, planned or unplanned
Protect and control business information accessed from any location on
any device and in any situation
Simplify continuity by leveraging everyday infrastructure, eliminating the
need for separate business continuity access tools and devices
Ensure the availability of IT services through rapid, automated datacenter
failover, load balancing and network capacity management
App store powered by Citrix Receiver
Displaced workers who have lost access to their usual work device can access
their familiar business apps using any available device, including Windows and
Mac desktops and laptops, iOS, Android and Windows-based mobile products,
Google Chromebooks and BlackBerry mobile deviceswith seamless roaming
and a high-denition experience across devices, locations and networks. A unied
app store provides single-click access to mobile, web, custom and Windows apps,
including integrated le sharing and productivity apps.
Secure access powered by Citrix NetScaler Gateway
Instead of having to worry about special access methods, IT can allow people
to access their applications, data and desktops the usual way over any available
connectioncompany LAN or WAN, consumer broadband, satellite, public
hotspot or mobilewith full security, access control, and compliance monitoring
and tracking. A unied management framework lets IT secure, control and
optimize access to apps, desktops and services on any device. Access control,
auditing and reporting support compliance and data protection.
Enterprise mobility management powered by Citrix XenMobile
IT gains identity-based provisioning and control of apps, data and devices,
automatic account de-provisioning and selective wipe of any devices that have
been used temporarily during a business continuity event. Business apps and
data, whether developed by IT or a third party, reside in a container, separated
from personal apps and data on the device.
Windows app and desktop virtualization powered by Citrix XenDesktop and
Citrix XenApp
IT can transform Windows apps and complete desktops into on-demand services
available on any device, in any location. Because apps and data are managed within
the datacenter, IT maintains centralized data protection, compliance, access control
and user administration as easily on personally owned, borrowed or newly purchased
devices as on corporate-owned endpointswithin the same unied environment.
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File sharing powered by Citrix ShareFile
People can securely share les with anyone and sync les across all their devices.
Flexible storage options, policy-based control, reporting, data encryption and
remote wipe help keep business content secure when business disruptions occur.
Collaboration and remote support powered by Citrix GoToMeeting, Citrix
Podio and Citrix GoToAssist
People can initiate or join meetings from anywhere in seconds, on any device, with
HD video for true face-to-face interaction. Social activity streams, custom apps and
collaborative workspaces help people work together more effectively when business
disruptions keep them apart. IT can centrally support people and technologies in
any location to ensure uptime for PCs, Macs, mobile devices, servers and networks
across the organization. As a result, dispersed co-workers keep in close touch with
customers, co-workers and partners to keep ongoing projects on track and ensure
uninterrupted productivity, service and responsiveness.
Together, these Citrix technologies help business continuity planners address the
two essential considerations for users:
Can I still access my applications, data and les, and collaborate effectively with
others inside and outside the organization?
Does everything still work the same way as usual, or do I need to adjust to an
unfamiliar device, network access method and set of tools?
Key benets of supporting workforce continuity through remote access
Citrix technologies allow people to work the same familiar way during a business
continuity event as they would any other timeeven in situations where theyve
had to shift to different devices at a temporary location. Said Emerson, Instead of
having to get a lot of PCs that meet certain specications, congure them, provide
access to the applications and so on, we can shut down an ofce, move people
to another location and get them back to work in the same familiar environment
quickly. For them, the experience is exactly the same as theyre used to. For IT,
we dont have to worry about trying to image dozens or hundreds of different
machines, then guide people through a long list of changed processes.
Efciency and cost savings. Mobility and remote access are already top
priorities for most IT organizations. Making them a core element of business
continuity planning lets you increase the value of these investments while
eliminating many formerly separate business continuity processes and costs.
A seamless experience for people. Because people access and use
their resources the same way they always have, there is no need for alternate
procedures to be learned or remembered.
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Security and compliance. During a business continuity event, data and apps
are delivered using the same infrastructure as for routine operations, with the same
inherent security. Windows applications remain under IT control in the datacenter,
where automation and centralized management enhance policy enforcement,
regulatory compliance and antivirus protection. Data delivered to peoples devices
is secured and controlled through mobile device management (MDM) and
applications through mobile application management, including capabilities such
as secure containers and remote wipe.
More practical, lower-risk execution. Organizations can invoke their business
continuity plan with less disruption to users and the business. As a result, the
organization is often more willing to take this measure proactivelyto move people
offsite in advance of a hurricane or snowstorm, or to have people work at home
during a local epidemic or the seasonal u to avoid becoming infectedrather
than taking its chances and hoping the disaster will pass without impacting
the business. The plan becomes much more effective when it is seen as an
acceptable adjustment to circumstances rather than a last resort to be invoked
only in the most desperate times, or at the last possible moment.
Datacenter continuity: maintaining continuous IT operations
Most large organizations already have more than one datacenter for scale
and redundancy. If one datacenter comes ofine for any reasonplanned or
unplannedpeople should be able to access resources via another datacenter,
either active or backup, until the affected datacenter comes back online. Its
important to make sure that the associated infrastructure can support this
response, from rapid, automated failover to load balancing and network capacity.
Datacenter automation and recovery powered by Citrix XenServer
Citrix business continuity solutions help IT ensure that datacenter resources
remain available. Citrix XenServer, the industry leading platform for cost-
effective cloud, server and desktop virtualization, provides tools for managing
comprehensive site-wide disaster recovery, including live migration to move
workloads from one physical server to another, and automated high availability,
which redistributes virtual machines from a failed host to other physical hosts and
restarts them to protect critical workloads from localized events. For organizations
using a non-active alternate facility for disaster recovery, administrators can have
standby XenServer systems attached to the replicated storage of a failed server
and automatically restore the associated virtual infrastructure, including network
connections and settings.
Cloud networking powered by Citrix NetScaler and Citrix CloudBridge
Citrix NetScaler makes datacenter failover seamless and transparent for users. If
the primary datacenter goes down, NetScaler redirects users automatically to the
secondary site with no need for them to change IP addresses; users are typically
unaware that anything has changed at all. Capabilities such as load balancing and
global load balancing across multiple datacenters apply in emergency situations as
well as routine operations. NetScaler also allows organizations which use a public
cloud for backup to manage this outsourced infrastructure the same way they
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would their own backup datacenter. Citrix CloudBridge lets IT transform virtualized
datacenter resources into automated, elastic, self-service clouds that ensure the
best security, performance and reliability through whatever disaster may strike next.
Four customers maintain business continuity with remote access
powered by Citrix
Magruder Hospital delivers care while ood waters rise and the lights go out
Located in Port Clinton, Ohio, Magruder Hospital provides comprehensive
healthcare through innovative solutions that improve health and enhance the
quality of life for patients. The hospital is part of a three-hospital consortium
sharing a healthcare IT infrastructure based on the concept of the Cerner Smart
Room, which incorporates technology and workow solutions to ensure the
right information is delivered to clinicians at the right time to achieve the best
possible health outcome for patients. To enable anywhere, any-device delivery of
information, Magruder chose Citrix for server-based session virtualization.
Cerner solutions are hosted remotely in Kansas City, and delivered to a shared
server domain virtualized using XenApp. Published applications comprising the
complete Cerner solution set are delivered via XenApp to thin clients in every
patient room, as well as to devices in the hospitals pre-surgery room. With
XenApp, people see the same applications regardless of their log-on device, says
Chuck Dellick, Magruder Hospitals director of information technology. Able to
access their applications on any device, many doctors have incorporated tablets
and smartphones into their practice, taking advantage of increased mobility to
check patient records and other information as they move from ofce to bedside to
operating room.
When local oods forced Magruder Hospital to evacuate patients, Citrix made
it possible to keep the hospitals emergency room up and running. While high
water had forced us to shut down our power, we needed to be able to access
charts and information for people who came in with emergencies, says Dellick.
We accessed our Cerner applications on a laptop with a cell phone acting as a
network hotspot, and the speed was the same as if we were working on a regular
computer. There was no problem at all accessing records, even without lights.
Independent Bank delivers secure access to remote users
Independent Bank is an Ionia, Michigan based bank holding company with total
assets of approximately $2.1 billion and about 100 ofces. The rm uses Citrix to
provide secure application delivery to people in the event of an interruption, and to
simplify remote access versus a traditional VPN connection.
In addition to providing a simpler experience for the banks former VPN users,
NetScaler Gateway provides more robust data security to help meet regulatory
requirements governing the nancial services industry, even when people are
working outside their customary location and network environment.
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The Citrix solution not only supports remote connectivity, but also provides a
critical piece of the banks business continuity plan. Ben Kohn, senior system
architect for Independent Bank, said, If theres a pandemic and everyone is at
home on whatever computer is handy, we can deliver a desktop securely over
NetScaler Gateway and allow them to function. XenServer also plays a key role in
recovery by rapidly provisioning XenApp servers at the backup site.
The City of High Point achieves cost-effective business continuity
High Point, North Carolina, population 105,000, faced the same kind of budget
challenges familiar to many cities. While the citys desktop virtualization initiative
was primarily designed to decrease costs while improving IT capabilities and
effectiveness, the city has cited enhanced disaster recovery capabilities as one of
the top benets it has provided.
Glenn Hasteadt, Assistant Director IT Services at City of High Point, said, Desktop
virtualization represents the backbone of our disaster recovery plan. Now our
mobile employees have immediate access to legacy applications from wherever
they are. Based on the bandwidth this requires, we could never have provided this
to them before.
High Point City Hall houses many city departmentsnot only the mayors ofce,
but also nance, human relations, IT and others. If people cant work at City Hall,
I can put some thin clients wherever we have space in another location, set up a
conference room somewhere or just commandeer public access terminals at the
library, and continue business as usual. If theres an epidemic and people dont want
to leave the house due to safety concerns, they can just stay home and work.
The ability to provide this capability without having to invest in and equip an
alternate disaster recovery site enables High Point to meet its business continuity
planning goals and ensure uninterrupted service for its constituents without
additional strain on its budget.
Disaster recovery at CNL Financial Group
CNL, a leading private investment management rm providing global real estate
and alternative investments, places a high value on the safety and security of its
customers information. Says Joel Schwalbe, CIO at CNL Financial Group, We
take very seriously the protection of our customer information, Citrix helps us
address that.
CNLs Orlando datacenter replicates via NetApp technology to a disaster recovery
hot site in Atlanta, Georgia, where Citrix XenDesktop virtualization software
remains ready at all times to deliver applications and data on demand to people
in any location. Desktop virtualization has really simplied our disaster recovery
strategy, says Schwalbe.
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The secure remote access capabilities of Citrix provide the security needed
to protect CNLs customer data and maintain compliance with industry and
government regulations, even as its users switch transparently from one
datacenter to another. Citrix provides a more comprehensive security solution,
because were not allowing users to actually put the content on the device; its
being accessed through the virtual network, says Schwalbe.
Conclusion
The essence of business continuity is to minimize the impact of disruptions on
people and the datacenter resources they rely on. In the past, organizations have
had to rely on alternate work methods and locations in such situations, forcing
people to adapt to unfamiliar ways of working at the same time theyre coping
with the stress and uncertainty of the event itself. Remote access technologies
provide a better approach, allowing people to work exactly the same way during
an emergency as they would on any other dayeven if their location, network
and device have all changed. Seamless access to their usual apps, data and
collaboration services help people and business units stay productive. IT can
protect and control business information accessed from any location on any
device and in any situation, maintaining security and compliance throughout the
event. By leveraging everyday infrastructure, this approach also eliminates the
need for separate business continuity access tools and devices, reducing the cost
and complexity of business continuity planning.
Many IT organizations are already intensely focused on improving the mobility of their
workforce and the remote access tools available to them. By incorporating these
capabilities into your business continuity strategy, you can protect your organization
far more effectively against the risks posed by planned and unplanned disruptions.
Please visit www.citrix.com/businesscontinuity to learn more about the role of
Citrix remote access technologies in business continuity.

About Citrix
Citrix (NASDAQ:CTXS) is the cloud company that enables mobile workstylesempowering people to work and collaborate from anywhere, easily
and securely. With market-leading solutions for mobility, desktop virtualization, cloud networking, cloud platforms, collaboration and data sharing,
Citrix helps organizations achieve the speed and agility necessary to succeed in a mobile and dynamic world. Citrix products are in use at more
than 260,000 organizations and by over 100 million users globally. Annual revenue in 2012 was $2.59 billion. Learn more at www.citrix.com.
Copyright 2013 Citrix Systems, Inc. All rights reserved. Citrix, Citrix Receiver, CloudBridge, XenDesktop, XenApp, XenServer, ShareFile,
GoToMeeting, GoToAssist, NetScaler, Citrix NetScaler Gateway, Podio and XenMobile are registered trademarks of Citrix Systems, Inc. and/
or one of its subsidiaries, and may be registered in the U.S. and other countries. Other product and company names mentioned herein may be
trademarks of their respective companies.
citrix.com/businesscontinuity 0513/BCBestPractices
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Business Continuity White Paper
Additional resources
Best practices for a global approach to Business Continuity
Preparing for hurricane season-business continuity planning starts now
Flexwork starter kit
Notes
1 Forrester Research Inc., Benchmark the Performance of Your Business
Continuity Program, Stephanie Balaouras and Rachel A. Dines, September
10, 2012.
2 Forrester Research Inc., Seven Business Technology Resiliency Lessons
Learned from Superstorm Sandy, Rachel A. Dines, April 12, 2013.
3 Forrester Research Inc., Benchmark the Performance of Your Business
Continuity Program, Stephanie Balaouras and Rachel A. Dines, September
10, 2012.