Quality Manual_______________________OPAL/QM/4.13/02/30.03.

04
4.13 CONTROL OF NONCONFORMING PRODUCT
Pu!"#$
a% To ensure that product which fails the predetermined standards are identified
and segregated, receive proper disposition, the nonconformances are properly
documented, corrective action is taken and to prevent recurrence.
&'"!$
a% This element is applicable to all Departments of Production and Quality Control
stages.
13.1 P"'$(u$
13.1.a lthough nonconformities may be detected at any stage of the production
process and Quality Control stage, however, certain checks have been placed to
ensure early detection of nonconformity. The !tages are as follows"#
$ %ncoming %nspection and Testing$ Production !tage
$ Packing !tage $ &inal %nspection of &inished Product
13.1.) Q Department also conducts the following inspections to prevent the
nonconforming product for dispatch of !amples, Pre#Production !amples '
Production !amples.
$. (o dispatches are made till the P!!)D %nspection *eport is received.
13.2 I($nti*i'ati"n + D"'u,$ntati"n
13.2.a (onconformities are identified with the help of different markings, which are
placed on the nonconforming product. %nspection *eports + &orms and (onconformity
*eports ,where applicable- are documentary evidences.
13.2.)Please refer %nspection ' Test !tatus element (o. ../0 of this Quality 1anual
for details on identification of nonconforming product.
13.2.' Please refer 1aster 2ist of Quality *ecords reference (o. 3P2+Q*+../4#
,&iled in element (o ../4- for reports and forms generated to record the
nonconformity of the product.,*ef. ../5 ' ../6 series-.
13.3 N"n'"n*",ity R$!"t - NCR % .a#i#
13.3.a %n case of incoming purchased products, no (C* is prepared where
nonconformity renders the product absolutely useless and unusable and that product
will have to be returned to the supplier. The %nspection *eport shall state the nature of
nonconformity of the product and the same will be replaced.
13.3.) &or nonconformities detected during the process or at the end of the process,
a *ecurring (C* is prepared. 7hen such nonconformities are not rectified after an
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Quality Manual_______________________OPAL/QM/4.13/02/30.03.04
initial re#work on the nonconformity, the said nonconformity is repeated on the
*ecurring (C* but a detailed (C* is prepared to document the nonconformity for
detailed analysis.
13.4 /0aluati"n + Di#!"#iti"n
13.4.a ll nonconformities detected are initially evaluated for the intensity in the
variation in comparison to the specification by the concerned department personnels.
13.4.) 7here nonconformity is agreed upon, product is immediately sent for re#work
or disposal. ll nonconforming products are segregated and identified or are
transferred to 8uarantine pending disposition.
13.1 R$0i$2 + Di#!"#iti"n "* N"n'"n*",in3 P"(u't#
13.1.a Q, QC together with the departmental head and concerned personnels are
responsible for review and subse8uent disposition of the nonconforming product.
7here nonconforming product is ad9udged non#rectifiable, decision to re9ect the
product is with the :1T.
13.1.) ll corrective actions are followed#up by the :1 Technical in case where (C*
was raised.
13.1.' (onconformity reported through *ecurring (C* are presented to the Quality
Council in the form of Check !heets for discussion on the preventive measures
re8uired to curtail the fre8uency of the nonconformity.
13.1.$ 1aterial on which rework has been carried out because of earlier
nonconformance is re#inspected prior to release to the ne;t process by the QC
department and Q %nspectors to ensure conformance.
13.4 R$*$$n'$#

1aster 2ist of Controlled Documents ,&iled in element (o. ..5<- and Quality
*ecords ,&iled in element (o. ../4 - in available for reference.
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