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ANOVA COMPUTATIONS

Significant Difference between the Age of the Respondents and the Lead Variables
Descriptives

N Mean
Financial_Perspective

Customer_Perspective

Internal_Process_Perspective

Below 30

Std.
Deviation

95% Confidence Interval for


Mean

Std.
Error

Lower Bound Upper Bound Minimum Maximum

18 4.7014

.16122

.03800

4.6212

4.7816

4.38

5.00

From 30 up to
34

4 4.7188

.11968

.05984

4.5283

4.9092

4.62

4.88

From 35 up to
39

1 5.0000

5.00

5.00

From 40 up to
44

3 4.5417

.07217

.04167

4.3624

4.7209

4.50

4.62

From 45 up to
49

9 4.5556

.12672

.04224

4.4581

4.6530

4.38

4.75

From 50 and
above

3 4.7917

.07217

.04167

4.6124

4.9709

4.75

4.88

Total

38 4.6711

.16291

.02643

4.6175

4.7246

4.38

5.00

Below 30

18 4.8148

.16056

.03785

4.7350

4.8947

4.50

5.00

From 30 up to
34

4 4.7917

.20972

.10486

4.4580

5.1254

4.50

5.00

From 35 up to
39

1 5.0000

5.00

5.00

From 40 up to
44

3 4.5556

.25459

.14699

3.9231

5.1880

4.33

4.83

From 45 up to
49

9 4.8333

.11785

.03928

4.7427

4.9239

4.67

5.00

From 50 and
above

3 4.8889

.09623

.05556

4.6499

5.1279

4.83

5.00

Total

38 4.8070

.17123

.02778

4.7507

4.8633

4.33

5.00

Below 30

18 4.5556

.30080

.07090

4.4060

4.7051

3.50

4.88

From 30 up to
34

4 4.5312

.11968

.05984

4.3408

4.7217

4.38

4.62

From 35 up to
39

1 4.8750

4.88

4.88

From 40 up to
44

3 4.5833

.14434

.08333

4.2248

4.9419

4.50

4.75

From 45 up to
49

9 4.4306

.20833

.06944

4.2704

4.5907

4.12

4.75

From 50 and
above

3 4.9167

.07217

.04167

4.7374

5.0959

4.88

5.00

38 4.5625

.26596

.04314

4.4751

4.6499

3.50

5.00

18 4.5764

.37165

.08760

4.3916

4.7612

3.38

5.00

From 30 up to
34

4 4.4688

.11968

.05984

4.2783

4.6592

4.38

4.62

From 35 up to
39

1 5.0000

5.00

5.00

From 40 up to
44

3 4.6667

.26021

.15023

4.0203

5.3131

4.38

4.88

From 45 up to
49

9 4.5972

.15023

.05008

4.4817

4.7127

4.25

4.75

From 50 and
above

3 4.7917

.07217

.04167

4.6124

4.9709

4.75

4.88

Total
Learning_and_Growth_Perspective Below 30

98

Problems_Encountered

Possible_Solutions

Total

38 4.6053

.28847

.04680

4.5104

4.7001

3.38

5.00

Below 30

18 3.6722

.35942

.08472

3.4935

3.8510

3.10

4.20

From 30 up to
34

4 3.9500

.31091

.15546

3.4553

4.4447

3.60

4.30

From 35 up to
39

1 4.5000

4.50

4.50

From 40 up to
44

3 3.8333

.40415

.23333

2.8294

4.8373

3.40

4.20

From 45 up to
49

9 3.9000

.37417

.12472

3.6124

4.1876

3.40

4.50

From 50 and
above

3 4.7333

.05774

.03333

4.5899

4.8768

4.70

4.80

Total

38 3.8737

.44460

.07212

3.7275

4.0198

3.10

4.80

Below 30

18 4.3611

.36964

.08713

4.1773

4.5449

3.50

4.80

From 30 up to
34

4 4.2000

.49666

.24833

3.4097

4.9903

3.70

4.80

From 35 up to
39

1 5.0000

5.00

5.00

From 40 up to
44

3 4.4000

.36056

.20817

3.5043

5.2957

4.10

4.80

From 45 up to
49

9 4.3556

.22973

.07658

4.1790

4.5321

4.00

4.80

From 50 and
above

3 4.7333

.11547

.06667

4.4465

5.0202

4.60

4.80

38 4.3921

.35518

.05762

4.2754

4.5088

3.50

5.00

Total

ANOVA
Sum of
Squares
Financial_Perspective

Customer_Perspective

.348

.070

Within Groups

.634

32

.020

Total

.982

37

Between Groups

.255

.051

Within Groups

.829

32

.026

1.085

37

.637

.127

1.980

32

.062

2.617

37

Internal_Process_Perspec Between Groups


tive
Within Groups
Total
Learning_and_Growth_Pe Between Groups
rspective
Within Groups

Possible_Solutions

Mean Square

Between Groups

Total

Problems_Encountered

df

.361

.072

2.717

32

.085

Total

3.079

37

Between Groups

3.374

.675

Within Groups

3.939

32

.123

Total

7.314

37

.896

.179

Within Groups

3.772

32

.118

Total

4.668

37

Between Groups

99

Sig.

3.510

.012

1.970

.110

2.058

.097

.851

.524

5.482

.001

1.520

.211

Significant Difference between the Sex of the Respondents and the Lead Variables
T-Test
Group Statistics
Sex
Financial_Perspective

Mean

Std. Deviation

Std. Error
Mean

Male

15

4.7083

.13082

.03378

Female

23

4.6467

.17938

.03740

Male

15

4.7667

.19720

.05092

Female

23

4.8333

.15076

.03143

Internal_Process_Perspe Male
ctive
Female

15

4.6250

.20045

.05175

23

4.5217

.29832

.06220

Learning_and_Growth_Pe Male
rspective
Female

15

4.6083

.18217

.04704

23

4.6033

.34471

.07188

Problems_Encountered

Male

15

4.0467

.45335

.11705

Female

23

3.7609

.40981

.08545

Male

15

4.4533

.33989

.08776

Female

23

4.3522

.36664

.07645

Customer_Perspective

Possible_Solutions

Independent Samples Test


Levene's Test
for Equality of
Variances

F
Financial_Perspective

Equal
variances
assumed

.666

Sig.

.420 1.144

Equal
variances not
assumed
Customer_Perspective

Equal
variances
assumed

1.378

Equal
variances not
assumed
Internal_Process_Perspective

Equal
variances
assumed

.437

Equal
variances not
assumed
Learning_and_Growth_Perspective Equal
variances
assumed

1.109

Equal
variances not
assumed
Problems_Encountered

Equal
variances
assumed

.075

t-test for Equality of Means

.248

Sig. (2Mean
tailed) Difference

df

Std. Error
Difference

95% Confidence
Interval of the
Difference
Lower

Upper

36

.260

.06159

.05384

-.04760

.17079

1.222 35.457

.230

.06159

.05040

-.04067

.16386

1.179

36

.246

-.06667

.05653

-.18131

.04798

24.446
1.114

.276

-.06667

.05984

-.19005

.05672

36

.247

.10326

.08781

-.07483

.28136

1.276 35.938

.210

.10326

.08092

-.06086

.26738

36

.959

.00507

.09705

-.19176

.20191

.059 34.837

.953

.00507

.08590

-.16934

.17948

.051

.28580

.14180

-.00179

.57339

.513 1.176

.299 .052

.786 2.015

100

36

Equal
variances not
assumed
Possible_Solutions

Equal
variances
assumed

1.972 27.862

.065

.059

.28580

.14493

-.01114

.58273

36

.398

.10116

.11831

-.13878

.34110

.869 31.696

.391

.10116

.11639

-.13601

.33832

.801 .855

Equal
variances not
assumed

Significant Difference between the Civil Status of the Respondents and the Lead Variables
T-Test
Group Statistics
Civil_Sta
tus
Financial_Perspective

Mean

Std. Deviation

Std. Error
Mean

Single

12

4.6771

.12453

.03595

Married

26

4.6683

.18008

.03532

Single

12

4.7778

.16412

.04738

Married

26

4.8205

.17590

.03450

Internal_Process_Perspe Single
ctive
Married

12

4.5000

.33710

.09731

26

4.5913

.22792

.04470

Learning_and_Growth_Pe Single
rspective
Married

12

4.5938

.44315

.12793

26

4.6106

.19146

.03755

Problems_Encountered

Single

12

3.6333

.39619

.11437

Married

26

3.9846

.42773

.08388

Single

12

4.3417

.40104

.11577

Married

26

4.4154

.33787

.06626

Customer_Perspective

Possible_Solutions

Independent Samples Test


Levene's Test for
Equality of
Variances

F
Financial_Perspective

Equal
variances
assumed

1.874

Equal
variances not
assumed
Customer_Perspective

Equal
variances
assumed

.181

Equal
variances not
assumed
Internal_Process_Perspective

Equal
variances
assumed

.002

t-test for Equality of Means

Sig.

.180 .153

Sig. (2Mean
tailed) Difference

df

Std. Error
Difference

95% Confidence
Interval of the
Difference
Lower

Upper

36

.879

.00881

.05762

-.10804

.12567

.175 30.131

.862

.00881

.05039

-.09408

.11171

36

.482

-.04274

.06016

-.16475

.07928

-.729 22.920

.473

-.04274

.05861

-.16399

.07852

.332

-.09135

.09286

-.27967

.09698

.673 -.710

.968 -.984

101

36

Equal
variances not
assumed
Learning_and_Growth_Perspective Equal
variances
assumed

-.853 15.821

4.361

Equal
variances
assumed

.064

.802

Equal
variances not
assumed
Possible_Solutions

Equal
variances
assumed

-.09135

.10709

-.31857

.13588

36

.870

-.01683

.10202

-.22374

.19009

-.126 12.935

.902

-.01683

.13332

-.30500

.27135

2.406

36

.021

-.35128

.14600

-.64738

-.05518

23.079
2.477

.021

-.35128

.14184

-.64464

-.05793

36

.559

-.07372

.12506

-.32736

.17992

-.553 18.513

.587

-.07372

.13339

-.35341

.20597

.044 -.165

Equal
variances not
assumed
Problems_Encountered

.406

.196

.661 -.589

Equal
variances not
assumed

Significant Difference between the Highest Educational Attainment of the Respondents and the Lead
Variables
Descriptives

N Mean
Financial_Perspective

Customer_Perspective

Internal_Process_Perspective

Bachelor's
degree

Std.
Error

Lower Bound Upper Bound Minimum Maximum

26 4.6971

.16268

.03191

4.6314

4.7628

4.38

5.00

Master's unit

5 4.6000

.13693

.06124

4.4300

4.7700

4.38

4.75

Master's degree

7 4.6250

.17678

.06682

4.4615

4.7885

4.38

4.88

Total

38 4.6711

.16291

.02643

4.6175

4.7246

4.38

5.00

Bachelor's
degree

26 4.7885

.19182

.03762

4.7110

4.8659

4.33

5.00

Master's unit

5 4.8667

.13944

.06236

4.6935

5.0398

4.67

5.00

Master's degree

7 4.8333

.09623

.03637

4.7443

4.9223

4.67

5.00

Total

38 4.8070

.17123

.02778

4.7507

4.8633

4.33

5.00

Bachelor's
degree

26 4.5673

.26275

.05153

4.4612

4.6734

3.50

4.88

Master's unit

5 4.3750

.19764

.08839

4.1296

4.6204

4.12

4.62

Master's degree

7 4.6786

.27817

.10514

4.4213

4.9358

4.25

5.00

38 4.5625

.26596

.04314

4.4751

4.6499

3.50

5.00

26 4.5865

.33311

.06533

4.4520

4.7211

3.38

5.00

Master's unit

5 4.5500

.18957

.08478

4.3146

4.7854

4.25

4.75

Master's degree

7 4.7143

.09449

.03571

4.6269

4.8017

4.62

4.88

Total

38 4.6053

.28847

.04680

4.5104

4.7001

3.38

5.00

Bachelor's
degree

26 3.7654

.38256

.07503

3.6109

3.9199

3.10

4.50

Master's unit

5 3.7600

.25100

.11225

3.4483

4.0717

3.40

4.10

Master's degree

7 4.3571

.48255

.18239

3.9109

4.8034

3.50

4.80

Total
Learning_and_Growth_Perspective Bachelor's
degree

Problems_Encountered

Std.
Deviation

95% Confidence Interval for


Mean

102

Possible_Solutions

Total

38 3.8737

.44460

.07212

3.7275

4.0198

3.10

4.80

Bachelor's
degree

26 4.3654

.39186

.07685

4.2071

4.5237

3.50

5.00

Master's unit

5 4.2800

.19235

.08602

4.0412

4.5188

4.00

4.50

Master's degree

7 4.5714

.24976

.09440

4.3404

4.8024

4.20

4.80

38 4.3921

.35518

.05762

4.2754

4.5088

3.50

5.00

Total

ANOVA
Sum of
Squares
Financial_Perspective

Customer_Perspective

.058

.029

Within Groups

.924

35

.026

Total

.982

37

Between Groups

.032

.016

Within Groups

1.053

35

.030

Total

1.085

37

.271

.135

2.346

35

.067

2.617

37

.108

.054

2.971

35

.085

Total

3.079

37

Between Groups

2.006

1.003

Within Groups

5.308

35

.152

Total

7.314

37

.306

.153

Within Groups

4.361

35

.125

Total

4.668

37

Total
Learning_and_Growth_Pe Between Groups
rspective
Within Groups

Possible_Solutions

Mean Square

Between Groups

Internal_Process_Perspec Between Groups


tive
Within Groups

Problems_Encountered

df

Between Groups

Sig.

1.094

.346

.525

.596

2.019

.148

.634

.537

6.613

.004

1.230

.305

Significant Difference between the Position in the Company of the Respondents and the Lead Variables
Descriptives

N Mean
Financial_Perspective

Customer_Perspective

Manager

Std.
Deviation

Std.
Error

95% Confidence Interval for


Mean
Lower Bound Upper Bound Minimum Maximum

14 4.5982

.14854

.03970

4.5125

4.6840

4.38

4.88

Supervisor

9 4.7361

.18162

.06054

4.5965

4.8757

4.50

5.00

Assistant
Manager

5 4.7250

.10458

.04677

4.5951

4.8549

4.62

4.88

Assistant
Supervisor

3 4.7083

.07217

.04167

4.5291

4.8876

4.62

4.75

Accountant

7 4.6786

.20229

.07646

4.4915

4.8657

4.38

4.88

Total

38 4.6711

.16291

.02643

4.6175

4.7246

4.38

5.00

Manager

14 4.7381

.19298

.05158

4.6267

4.8495

4.33

5.00

Supervisor

9 4.8148

.17568

.05856

4.6798

4.9499

4.50

5.00

Assistant
Manager

5 4.8333

.11785

.05270

4.6870

4.9797

4.67

5.00

Assistant
Supervisor

3 4.7778

.19245

.11111

4.2997

5.2559

4.67

5.00

103

Accountant
Internal_Process_Perspective

7 4.9286

.08909

.03367

4.8462

5.0110

4.83

5.00

Total

38 4.8070

.17123

.02778

4.7507

4.8633

4.33

5.00

Manager

14 4.5804

.25761

.06885

4.4316

4.7291

4.12

5.00

Supervisor

9 4.4722

.40397

.13466

4.1617

4.7827

3.50

4.88

Assistant
Manager

5 4.4500

.11180

.05000

4.3112

4.5888

4.38

4.62

Assistant
Supervisor

3 4.5833

.14434

.08333

4.2248

4.9419

4.50

4.75

Accountant

7 4.7143

.09449

.03571

4.6269

4.8017

4.62

4.88

38 4.5625

.26596

.04314

4.4751

4.6499

3.50

5.00

14 4.5982

.21471

.05738

4.4742

4.7222

4.25

4.88

Supervisor

9 4.5694

.48052

.16017

4.2001

4.9388

3.38

5.00

Assistant
Manager

5 4.6000

.16298

.07289

4.3976

4.8024

4.38

4.75

Assistant
Supervisor

3 4.5417

.19094

.11024

4.0673

5.0160

4.38

4.75

Accountant

7 4.6964

.24851

.09393

4.4666

4.9263

4.38

5.00

Total

38 4.6053

.28847

.04680

4.5104

4.7001

3.38

5.00

Manager

14 4.0286

.52099

.13924

3.7278

4.3294

3.30

4.80

Supervisor

9 3.7222

.47111

.15704

3.3601

4.0843

3.20

4.50

Assistant
Manager

5 3.8800

.17889

.08000

3.6579

4.1021

3.60

4.00

Assistant
Supervisor

3 3.9000

.20000

.11547

3.4032

4.3968

3.70

4.10

Accountant

7 3.7429

.43534

.16454

3.3402

4.1455

3.10

4.20

Total

38 3.8737

.44460

.07212

3.7275

4.0198

3.10

4.80

Manager

14 4.4357

.32724

.08746

4.2468

4.6247

3.70

4.80

Supervisor

9 4.2333

.47697

.15899

3.8667

4.6000

3.50

5.00

Assistant
Manager

5 4.5200

.19235

.08602

4.2812

4.7588

4.30

4.80

Assistant
Supervisor

3 4.3667

.40415

.23333

3.3627

5.3706

4.00

4.80

Accountant

7 4.4286

.32514

.12289

4.1279

4.7293

3.90

4.80

38 4.3921

.35518

.05762

4.2754

4.5088

3.50

5.00

Total
Learning_and_Growth_Perspective Manager

Problems_Encountered

Possible_Solutions

Total

ANOVA
Sum of
Squares
Financial_Perspective

Customer_Perspective

Mean Square

Between Groups

.131

.033

Within Groups

.850

33

.026

Total

.982

37

Between Groups

.177

.044

Within Groups

.908

33

.028

1.085

37

.304

.076

2.314

33

.070

2.617

37

.083

.021

2.996

33

.091

3.079

37

.664

.166

6.649

33

.201

Total
Internal_Process_Perspec Between Groups
tive
Within Groups
Total
Learning_and_Growth_Pe Between Groups
rspective
Within Groups
Total
Problems_Encountered

df

Between Groups
Within Groups

104

Sig.

1.276

.299

1.603

.197

1.083

.381

.228

.921

.824

.519

Total
Possible_Solutions

7.314

37

.347

.087

Within Groups

4.321

33

.131

Total

4.668

37

Between Groups

.662

.623

Significant Difference between the Length of Service in the Company of the Respondents and the Lead
Variables
Descriptives

N Mean
Financial_Perspective

Customer_Perspective

Internal_Process_Perspective

Below 1

Lower Bound

Upper Bound Minimum Maximum

.14556

.04202

4.5846

4.7696

4.38

4.88

From 1 up to 5 16 4.6719

.16378

.04094

4.5846

4.7591

4.38

5.00

From 6 up to
10

7 4.5714

.14174

.05357

4.4403

4.7025

4.38

4.75

From 11 up to
15

3 4.8750

.12500

.07217

4.5645

5.1855

4.75

5.00

Total

38 4.6711

.16291

.02643

4.6175

4.7246

4.38

5.00

Below 1

12 4.7917

.17588

.05077

4.6799

4.9034

4.50

5.00

From 1 up to 5 16 4.7812

.19925

.04981

4.6751

4.8874

4.33

5.00

From 6 up to
10

7 4.8571

.11501

.04347

4.7508

4.9635

4.67

5.00

From 11 up to
15

3 4.8889

.09623

.05556

4.6499

5.1279

4.83

5.00

Total

38 4.8070

.17123

.02778

4.7507

4.8633

4.33

5.00

Below 1

12 4.5833

.16283

.04701

4.4799

4.6868

4.25

4.75

From 1 up to 5 16 4.4688

.31458

.07864

4.3011

4.6364

3.50

4.88

From 6 up to
10

7 4.5893

.22493

.08502

4.3813

4.7973

4.25

4.88

From 11 up to
15

3 4.9167

.07217

.04167

4.7374

5.0959

4.88

5.00

38 4.5625

.26596

.04314

4.4751

4.6499

3.50

5.00

12 4.5833

.22822

.06588

4.4383

4.7283

4.25

4.88

From 1 up to 5 16 4.5312

.36657

.09164

4.3359

4.7266

3.38

5.00

From 6 up to
10

7 4.6964

.12199

.04611

4.5836

4.8092

4.50

4.88

From 11 up to
15

3 4.8750

.12500

.07217

4.5645

5.1855

4.75

5.00

Total

38 4.6053

.28847

.04680

4.5104

4.7001

3.38

5.00

Below 1

12 3.7667

.34728

.10025

3.5460

3.9873

3.20

4.20

From 1 up to 5 16 3.6500

.32660

.08165

3.4760

3.8240

3.10

4.30

From 6 up to
10

7 4.2286

.32514

.12289

3.9279

4.5293

3.80

4.70

From 11 up to
15

3 4.6667

.15275

.08819

4.2872

5.0461

4.50

4.80

Total

38 3.8737

.44460

.07212

3.7275

4.0198

3.10

4.80

Below 1

12 4.4667

.37009

.10684

4.2315

4.7018

3.70

4.80

From 1 up to 5 16 4.2250

.30221

.07555

4.0640

4.3860

3.50

4.80

From 6 up to
10

.30472

.11518

4.1610

4.7247

4.00

4.80

Learning_and_Growth_Perspective Below 1

Possible_Solutions

Std.
Error

12 4.6771

Total

Problems_Encountered

Std.
Deviation

95% Confidence Interval for


Mean

7 4.4429

105

From 11 up to
15
Total

3 4.8667

.11547

.06667

4.5798

5.1535

4.80

5.00

38 4.3921

.35518

.05762

4.2754

4.5088

3.50

5.00

ANOVA
Sum of
Squares
Financial_Perspective

Customer_Perspective

.195

.065

Within Groups

.787

34

.023

Total

.982

37

Between Groups

.051

.017

Within Groups

1.034

34

.030

Total

1.085

37

.527

.176

2.090

34

.061

2.617

37

.370

.123

2.709

34

.080

Total

3.079

37

Between Groups

3.706

1.235

Within Groups

3.608

34

.106

Total

7.314

37

Between Groups

1.207

.402

Within Groups

3.460

34

.102

Total

4.668

37

Total
Learning_and_Growth_Pe Between Groups
rspective
Within Groups

Possible_Solutions

Mean Square

Between Groups

Internal_Process_Perspec Between Groups


tive
Within Groups

Problems_Encountered

df

106

Sig.

2.803

.055

.561

.645

2.859

.051

1.547

.220

11.643

.000

3.954

.016