Verifying the server is running To verify that the server is running: Run the show tasks tell command from the Lotus Domino Administrator client and look for the following: - Lotus Traveler Running: 2 of 2 users active - HTT server Listen for connect re!uests on T" ort: #$ "heck the server console for the following: - Lotus Traveler: %erver started Look for traveler&e'e in the (icrosoft )indows Task (anager Directory Verifying directory access Run the command tell traveler show and look for the following: *ser name resolves as e'+ected ,f not- make sure that the security setting %erver Document - %ecurity - ,nternet Access - ,nternet Authentication allows the format of & .or e'am+le- if you want to utili/e the shortname for - you will have to set this to 0(ore name variations with lower security0& Statistic and Log information Lotus Traveler %erver statistics Run the command show stat traveler& 1ey statistic information to look at- in order to validate the num2er of users you think are registered3connected to the server- are: Traveler&Device%ync&"ount Traveler&(onitor&4ewA,&*sers Traveler&(onitor&5ldA,&*sers Traveler&rime%ync&"ount Traveler&ush&Devices&"onnected&T" Traveler&ush&Devices&5nline Traveler&ush&Devices&Total Traveler&ush&*sers&5nline Traveler&ush&*sers&Total Log file formats 6rror log format and e'am+le: 7Time%tam+8 Level Thread4ame *ser 6rror 7$939$ 9:::::9;&<=28 %6V6R6 D%-9<<7>?vV6@AA8 "4Amail=935Ai2m "ore6ngine&+rocessRecordActionB:;= An error occurred while attem+ting to u+date your data2ase with data from the device C6RRDDATAEA%6D6RR5RF *sage Log format and e'am+le: 7Time%tam+8 , Addresses *ser Data2ase or Action Ty+e Return "ode TimeCmsF "hanges 7$939$39::==:99&29G8 ;&=2&9<H&=H ;&=2&9<H&9G I"4Amail<935Ai2mJ htt+:33testserver&i2m3mail3mail<9&nsf s+ =$# 9=#= I,E( Kava %ync(L "lientJ %ync(L=KDev,DD9&$ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ Lotus Traveler %erver user statistics Run the command tell traveler showstats for the following information: 4um2er of users known to the system- including online- offline- and mailfile statistics 4um2er of devices know to the system- including online- offline- and connection statistics 4um2er of +rime syncs- including time and success rate statistics 4um2er of device syncs- including time and success rate statistics Trou2leshooting a user on the server Run the command show to see the following information: The final +aragra+h a2ove may change to reflect different error states as follows: Lotus Traveler does not have delete rights to the data2ase & Lotus Traveler could not o+en the data2ase & Verify that the server and the data2ase grant access to server and that there is a network connection availa2le 2etween these servers& ,nternal error encountered attem+ting to validate access to data2ase & The Domino server for does not su++ort for Lotus Traveler& %ee logs for more details& The Lotus Domino server-- that hosts the mail file is an earlier version so some functions are not fully im+lemented& Data2ase is 2ytes in si/e and +ercent used- which is over the !uota of 2ytes& The data2ase on is not configured to re+licate read and unread marks& As a result- unread marks will not 2e re+licated with the device& Logging into the server ,f you are una2le to log into the Lotus 4otes Traveler server- verify the following: ,D is not locked out of HTT server assword is correct %erver name is correct Lou have granted access to the Lotus 4otes Traveler server in your mail data2ase Lotus Traveler client re+orts error registering with the server Verify the following: The *ser ,D must only contain characters that are su++orted 2y the Domino server& These include al+ha characters CA - >F- num2ers C$ - ;F- and the am+ersand CMF- dash C-F- +eriod C&F- s+ace C F - and underscore CDF& %ee the Lotus Domino Administrator Hel+ to+ic 0Ta2le of Domino 4aming Re!uirements0 for more information& Lou may need to ena2le the Domino HTT server to acce+t I(ore name variations with lower securityJ- rather than the default 0.ewer name variations0& Lotus 4otes Traveler clients 2ehave as ,nternet clients to the Domino we2 server- and the name looku+ algorithms are controlled 2y the Domino server security settings& To modify this setting: - .rom the Domino Administrator- click "onfiguration- and o+en the server document - "lick %ecurity - ,n the ,nternet Access section- choose I(ore name variations with lower securityJ - %ave and close the document Re+orting issues to ,E( .or server or glo2al user issues- send the following: %ystem dum+ files- including: 33Kavacore 33Hea+dum+ Log files- located in the 33traveler3logs directory- including: Activity 6rror *sage *ser Dum+s %ync(L TRs 4%D files .or single user issues- send the following: %ingle user dum+ N availa2le 2y issuing the command tell traveler dum+ TR from the client device Lotus Notes Traveler Client/Device Installation and registration Verifying installation and registration To ensure you +ro+erly install and register the Lotus 4otes Traveler "lient: "hoose the correct "AE file for your device - )( : ocket" A LotusTravelerD''&armV=, - )( : %marthone A LotusTraveler)(:%D''&armV=, - )( H rofessional A LotusTraveler)(HD''&armV=, - )( H %tandard A LotusTraveler)(H%D''&armV=, ,f using a 2ootstra+ file- ensure that 2ootstra+&nts is in the O(y Documents folder The ,E( Lotus 4otes Traveler client installation checks the device for 2oth re!uired memory and availa2le slots to run& ,f either of these resources are insufficient- the message 0IBM Lotus Notes Traveler client installation has detected insufficient device resources to run this product0 is dis+layed- and the installation log will also dis+lay an entry stating 0Install is checing your device resources for IBM Lotus Notes Traveler0& The Lotus 4otes Traveler client installation does continue- however- if the a2ove message is seen- you may want to close other running a++lications- or +erform a soft reset in order to free u+ resources& Verifying connections To verify your connection to the server: ,f using Active%ync- check to make sure the Active%ync deskto+ dialog is not IhidingJ in the 2ackground ,f using Lotus (o2ile "onnect CL("F- validate L(" settings on the V4 +age- and check status using the L(" user interface Validate Lotus 4otes Traveler server access via firewall or +ro'y *se "heck %erver tool and 2rowser to further diagnose connection issues Verifying authentication To verify your authentication with the server: "heck for +ro+er A"L access to the server "heck for firewalls that may 2lock access to the server Verifying configuration To verify your configuration with the server: "heck server +orts "heck sync +rotocol- for e'am+le %%L "heck the Auto%ync flag Verifying contention To check other issues 2etween the device and the server: Verify other a++lications are not starving the Traveler +rocessP shut down non-critical a++lications Verify that the device is not low on +owerP +lug the device in and shut down non-critical a++lications Verify that the device is not running out of storageP adQust the (ail3"alendar and 5ther A++lications filters Client status %tatus screen The IhomeJ +age of the Lotus 4otes Traveler client- accessed 2y launching the client or ta++ing the Lotus icon in the system tray& The status screen +rovides current status for the Lotus 4otes Traveler client in te't and icon formats& %tatus icons Auto%ync offP status nominal Auto%ync onP status nominal %ynchroni/ing with the server "annot reach the server Eattery is too low for Auto%ync 4o device connectivity Reneral error message Mail 6-mail sent to multi+le reci+ients does not work 6nsure that multi+le e-mail addresses are se+arated with a semi- colon CPF- and not with a comma C-F& 6-mail sent to Domino name with IS character and s+ace is not delivered *se IT UJ to delimit the e-mail address& .or e'am+le: .olders created on the mo2ile device do not a++ear on the Domino server ,f you create a folder on the mo2ile device- it does not a++ear on the Domino server until after the mail data2ase is closed and reo+ened& Du+licate e-mail or ,( data may a++ear on the device- 2ut do not a++ear on the server erform a Ire+lace dataJ o+eration using the Lotus 4otes Traveler client to resolve this issue& .ollow these ste+s: 9& Ro to the Lotus Traveler main menu 2& Ro to ITools -U Re+lace dataJ <& %elect a++lications with du+licate data and select IRe+laceJ The data on the client will 2e re+laced with a co+y of the server data& Log and trace information Defining logging and tracing Logging is information a2out o+erations and status for end-user consum+tion Tracing is detailed information a2out o+erations for servicing and de2ugging Tracing levels De+ending on your issue- you may need to increase your tracing level& Levels are: Low N 6rrors and warnings only (edium N 6rrors- warnings- +lus 2asic a++lication flow High N All of the a2ove- +lus detailed information .iles are stored on the device in (y Document3LotusTravelerLogs Viewing the log The menu item IView N LogJ +rovides a log file with Lotus 4otes Traveler client o+erations details& The log adheres to the ma'imum file si/e limits for logging- and is color coded: green for successful o+erations- 2lack for informational messages- and red for errors and warnings- as shown in the e'am+le 2elow: ro2lem re+orting ro2lem re+orting can 2e used to diagnose issues that are not resolved through normal meansP detailed tracing is needed to further diagnose: >, contents: "onfigDum+&t't N Raw dum+ of config +ro+erties traceDlog&t't N Detailed tracing informational viewDlog&html N ,nformational log artrace&t't N L(" tracing device"onfig&'ml N "onfig received from server device"onfigLocal&'ml N "onfig stored on device t+r&html N ro2lem ty+e and details from user& >, file is stored on the device in (y Documents3LotusTravelerLogs- and is automatically u+loaded to the server u+on the ne't successful connection- or co+ied manually using Active%ync& .or severe a++lication issues- additional device information is needed& After ena2ling error re+orting- the system will generate a series of dum+ files the ne't time the issue occurs& Dum+ files are located on the device in the )indowsO%ystemODum+files or Otem+ODum+files folders& "o+y the files E6.5R6 dismissing the I)eVre sorry- a +rogram has encountered an errorJ message Dismiss the error message 2y selecting the IDonVt %endJ o+tion 4ote that Traveler ro2lem Re+orts CTRsF are stored as >, files on the device- and are automatically transferred u+ to the server so that the Administrator can further diagnose the +ro2lem& The following screen ca+tures +rovide e'am+les: