Page 1 of 4

Client Signature : ____________

BUSINESS AGREEMENT

This Indenture of Agreement has been made and executed at Mumbai on this
1st day of the month of 08.10. 2014

BETWEEN
(1) M/S METROPOLIS HEALTHCARE LIMITED, having its registered
office at Office at 250-D Udyog Bhavan (Behind Glaxo), Hind Cycle
Marg, Worli, Mumbai, Maharashtra State, India..
AND
(2) Name: Dr Rajesh M.Bhatt
Hospital name: MIB(super Speciality Hospital)
Address: BHUSHAN ORTHOPAEDIC & GENERAL
401,Vini Elegance,Above Tanishq.L.T .Road Borivali West
Contact: 9930301831/28991133
Email: drrmbhatt@gmail.com
Metropolis Healthcare Limited takes pleasure in contracting with you as a
client with the following terms and conditions on 08.10. 2014
1. Investigations: All the investigations and services will be provided as
described in the directory of services effective from 09.10.2014.
However, changes if any will be intimated through circular. However,
selected tests may be discontinued without prior intimation in
unavoidable circumstances.

2. Logistics:
a. Metropolis shall give sample pickup services during working
hours. However, in case of genuine emergency (Sunday pick
up), the services shall be rendered at odd hours depending on
availability of the courier boy at additional cost.
b. The client shall web-download the reports so that Turnaround
time is substantially reduced.
c. The logistics assistant may deliver the report during his regular
round.
d. While all care will be taken to ensure sample integrity is
maintained during transit, Metropolis will not be responsible for
any sample loss due to leakage or loss in transit.


CLIENT AGREEMENT

Page 2 of 4
Client Signature : ____________
e. It will be our endeavor to send you the reports of the specimens
sent to us as per the schedule defined in our DOS. However,
Metropolis will not be responsible for delays due to
circumstances beyond our control. No claim for refunds or any
other action can be made against Metropolis for delays in
dispatch of test reports.
f. Serum vials and all vacuum containers except gel tubes will be
provided by Metropolis at no cost, on replacement basis only.

3. Pricing: Refer to Metropolis latest directory of services for the test
charges. The client is expected to adhere to the same prices and is
requested to not to charge lesser than the charges mentioned in the
directory of services.

4. Discounts: Please refer to our new DOS effective from 1
st
of September
2013. Metropolis shall conduct the Discount as per list attached in
Annexure III, (MSD Without TOD).

5. Billing: A monthly bill statement describing patients name, date of
receipt of sample, SID number, total charges, collection charges, and
net charges payable will be issued of every 15 days. Any discrepancy
in the bill has to be reported within 5 days of the receipt of the Bill.

6. Payments:
a. Payments should reach us within 15 days from date of receiving
the bill.
b. Delayed payments beyond 15 days will attract interest at the
rate of 18% per annum.
c. Prolonged payment delays may lead to code inactivation at the
discretion of Metropolis.
d. Payments to be made by Cheque or DD favoring Metropolis
Healthcare Limited.
e. For TDS purpose, our PAN no. : . Certificate is to be issued to us
timely, maximum by 30
th
April of every financial year.
f. We recommend avoiding cash payments. Cash transaction
should be done with prior information to the management,
solely at your responsibility. Metropolis will not be responsible
for loss of cash in transit and such complaints will not be
entertained.


CLIENT AGREEMENT

Page 3 of 4
Client Signature : ____________
g. Please take an acknowledgment and signature of the
Metropolis representative receiving cash, which needs to be
produced in case of dispute.
h. Though we shall be sending the receipts of the payments, you
are requested to pursue the matter in case the receipt is not
obtained.
i. Incase of default of payment client code will be deactivated with
immediate effect without notice or cheque bounce Rs 500/- will
charge as Bank charges. Under the circumstances integrity of
samples will be responsibility of lab concerned

7. Accounts: For account/audit purpose, if required by us, you are
requested to share your statement of account with us.

8. Services Support -
1. A Service Support Head will take care of any
questions/suggestions with regards to reports, samples, urgent
pickups, billing and operations.

2. To provide you with the latest technical updates and expertise
through CMEs and business management education through
workshops which will aid you in your growth plans

9. Confidentiality: You shall not share any confidential information with
third party/parties.

10. Loyalty: The collection centre agrees to send all the referral tests to
Metropolis.

This non-exclusive agreement will be valid till the launch of new DOS and
can be extended by mutual consent of both the parties. However, either party
will be at liberty to terminate this agreement by giving 30 days notice in
writing after settling all its dues to the other party. It is mandatory as per our
company policy; renewal of agreement should be done at every end of
financial year.







CLIENT AGREEMENT

Page 4 of 4
Client Signature : ____________
For Metropolis Healthcare Limited.



Mr. Zulfiqar shaikh
General Manager-Sales.


Accepted by (to be filled by the Client)
Name: Date:




Signature of the Client & Stamp