Interpersonal Skills (Advanced)

Introduction
Its a whole new world of work, and interpersonal skills are key. Organizational change, diversity and electronic
communications have changed the face of the workplace. Today, more than ever, success depends upon the combined
cooperation, commitment and action of peopleboth face-to-face and across electronic and cyber channels. Thats
why your interpersonal skills are so critical to your own effectiveness as a manager.
Programme Overview
Situations involving frustration and lack of cooperation often come about as a result of poor communication, or even
no communication at all. Some people may feel intimidated and unable to say No while others speak their minds
but seem uncaring, leading to an unpleasant, unproductive atmosphere.
In this two day course, you will grasp the basics for good communication, including methods of implementing
assertive, calm and effective exchanges with others. Since good communication guarantees good cooperation, this
course is a must for anyone seeking a turnaround in team cooperation as well as improved performance.
Why You Should Attend?
Master your
1. Communication skills
2. Ability to create rapport with others
3. Effective conflict resolution
4. Negotiation skills
5. Personal stress management
6. Persuasion skills
7. Team Building skills
8. Strategic thinking
9. Creative Problem solving
Learning Objectives
After this program, you will be able to:
1. Recognize and manage the complex processes of communication in order to achieve performance excellence
through interpersonal cooperation
2. Identify and apply new skills and strategies to enhance individual and team performance
3. Identify and analyse communication styles and practice appropriate strategic interpersonal skills to develop and
maintain productive workplace relationships
4. Motivate and influence others to work cooperatively toward achieving organizational and team goals.
Topics
Topic 1 - Communication and the New Workplace
Topic 2 - Understanding Perception, Self-Concept and Expressing Emotions
Topic 3 - Nonverbal and Verbal Skills
Topic 4 - Using Listening and Feedback Skills to Build High-Performance Work Relationships
Topic 5 - Directing and Motivating OthersReview and Practice Steps to Effectively Give Directions
Topic 6 - Assertively and Productively Managing Conflict
Topic 7 - Being a Team Player: The Synergistic Impact of All Your Interpersonal Skills
Topic 8 - Setting a Plan for Continued Interpersonal Skills Growth
Who should attend?
Managers, team leaders and supervisors who want to maximize their positive impact on others through effective
interpersonal skills.
This seminar gives you two days of solid learn-by-doing training to sharpen your skills with superiors, peers and
subordinates.

Psmetrix Performance Management Systems | +91 9656 8959 23 | mailitup@gmail.com | www.psymetrix.in
Making People Profitable