IINFOCOMM IT Services Pvt Ltd

ISO 9001:2008 Certified Company

Partnerships:
Mission :
To provide the highest quality software solutions, Training and
services that provide strategic value and market leader to our
customers and thereby creating a global enterprise that can attract,
recruit and retain smart and talented people
Overview :
IINFOCOMM is a global provider of innovative consulting, technology, and
outsourcing services. We pride ourselves on delivering quantifiable value to
our customers and exceeding their expectations. We understand industry
pain points, and deliver solutions that leverage the process knowledge of
our consultants. Our services are broad based and include business
process improvement, analytical services, ERP implementations, global roll-
outs, E-business solutions, upgrades, testing, as well as application
management, and infrastructure support.
Our Delivery Model delivers value for customers via accelerated
implementations and reduced costs. We have customer focused on-site and
near site consultants who are augmented by an offshore development
center. Our Methodology and Delivery processes ensure that customer
requirements are met and projects delivered on time. Our consultants have
an excellent industry and consulting experience that enables them to make
our customers more competitive.

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IINFOCOMM Highlights:

Quick Turnaround time to respond (Immediate), close & replace (1 day
Approx) the requirement.
As an Implementation partner we understand our clients business USP
and provide them the best practices for their business.
Our implementation will be always on Time & with in your Budget.
We have a well& latest networked infrastructure for off shore support.
Competitive Pricing - We understand your need for a quality of
professionals within your budget constraints and will work with you to
satisfy your requirements.
Regular Training to the resource on project Quality process,
Documentation, etc., a necessary deliverables in project
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Service Portfolio offerings
Consulting and
Systems Integration
Application Development and
Maintenance
BPO Staffing
Work &
Corporate
Asset
Management
Trading
Oil/Product trading platform
support and maintenance
Integration/interface solutions
Web based solutions
Operational monitoring services
Refinery
Plant wide data integration solutions
Plant to corporate integration solutions
Portals
Reporting solutions
Plant database management
Embedded
Products
SCADA/HMI
Real time and PLC systems
Proprietary & open architecture
System integration
Firmware development
Development of industrial
automation software tools
ERP, MIS Package Selection
ERP suite services
B2E, E2E solutions
Portals and intranet solutions
BW/BI solutions
Marketing
& Retail
E-business platform
implementation, support &
maintenance
Decision support tools / solutions
Portal solutions
Retail Network Planning
Integrated Retail Automation
solutions
Billing &
Invoicing
B&I solutions implementation,
support and maintenance
Solution/Package assessment
Building of interfaces/application
integration
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Introducing any information technology into an organization presents risk and it is essential that the
process is managed effectively to deliver the fastest benefits with least disruption. Whilst individual
flair and initiative are highly valued at IINFOCOMM, these must be complemented by a very
structured approach. Our strong project management methodologies ensure that goals are clearly
understood, and bring together the resources required to achieve them on time and on budget.
SAP can help your organization gain market share and increase competitive advantage, partner
more effectively with customers and vendors, reduce costs, and increase margins. To do so, the
implementation must fully support the needs of your business, your users must embrace and
understand how to get the most from the new functionality, and you must achieve this while
adhering to budgets and project timelines.


Experiencethe IINFOCOMM Difference
Our SAP practice provides project guidance, as well as implementation support to the worlds
leading companies. Our project planning and business experience, industry knowledge, technical
know-how, and the functional expertise helps to ensure on time project delivery with no
interruption to your business processes.
Our SAP specialists are business professionals with hands-on R/3 implementation experience.
Their real-life experience can ensure that the software meets the expectations set forth by your
business.
IINFOCOMMs SAP Practice
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Business process excellence
BI & Analytics
SEM BPS BW ANALYTIC Apps
Enterprise CRM SCM
APO
SRM
PP
MM
PM
PS
Ops. Fin.
FICO
FSCM
CFM
BCS/
EC-CS

HRM
HCM
ESS
HR Sales
SD
SM
TM

Mobile
Sales
TPM

SAP NetWeaver ABAP BASIS
Deep industry experience
INDUSTRIES
Manufacturing Retail/CPG Energy & Utilities TMTS Telecom BFSI
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Security Services

The External Penetration Test (EPT) exercise is scheduled from 10/07/2012 24/07/2012. The exercise is conducted
based on a grey-box penetration testing approach and executed using various tools and techniques in performing
the security posture profiling to uncover, identify and testing of any vulnerabilities which potentially subsist in
RHBs Internet security infrastructure.
This exercise follows a formalized set of procedures designed to assess and review the security control mechanisms
implemented on RHBs Internet infrastructure. The penetration testing and vulnerability checking exercises are
performed in a controlled environment which should not cause any service disruptions to RHB network and system
infrastructure.

The scope and limitation of the EPT exercise are as follows:
No denial of service testing
No brute force attempt
No password cracking

Our Security Consultants have successfully conducted the EPT exercise for RHB on the hosts and networks listed
.The recommendations provided in this project are to assist RHB in strengthening the security posture of the
Internet security infrastructure.


IINFOCOMM was honoured to support this project with their technical resources assisting RHB and Quantum in
executing the project. IINFOCOMM placed 2 consultants for a period of 45 days during the execution of the project.

SAP Sustenance Services
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Factors to consider for deciding Support Model
Nature of business
Service Levels required from the ERP System
Stability of the ERP System
Knowledge Level of users about the ERP System
Skill and Training requirement
Cost Considerations
Infrastructure availability
Statutory rules and laws
Security Considerations
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SAP Support Levels
Level 2 (Functions Oriented)
SMEs with higher functional specialization
Level 3 (Application oriented)
Level 4 (Enhancements)
Functional & Technical Consultants with
higher technical (configuration /
customizations) specialization
Functional & Technical consultants
Level 1
HelpDesk Call acknowledge and routing
Resolve basic procedural & advisory Calls
Password Reset
Close incidents
End User Transaction Support
Set-up/Configuration changes
Respond to problems and requests
Support UAT
Bug Fixes (Product Bug),
Error corrections (Configuration, Customization, Data, Interface
etc.)
Recover application services after incident
Data Administration, archiving, deletion and retrieval
Release Management of applications
Enhancements (Functional & Technical)
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SAP Sustenance Models
Onsite
Model
Offshore
Model




Onsite
Offshore
Model /
Hybrid Model
CHARACTERISTICS
Medium User interaction
Less dynamic changes in
requirements
Availability of documentation
Medium complexity & interfaces

CHARACTERISTICS
High User Interaction
High Data sensitivity & Security
High Volatility
Incomplete Documentation
Legal restriction for off shoring
High complexity & interfaces
CHARACTERISTICS
System in multiple locations
Need to have consultants onsite (at
short notices)
Spurt in Production Support issues.
Sudden changes with tight deadlines
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SAP Sustenance Broad Areas
Support Types Broad areas covered
Functional Support
Trouble shooting with respect to incorrect business procedures
during implementation
Trouble shooting of failure of implemented functionality during
implementation
Minor changes in functionality mapping & Reports
End User Support
ABAP Support
Development of new Reports
New Interfaces
Conversion Programs
Minor Enhancements
Basis Support
Performance Tuning
Database administration, Backup & Restore
Security Management
Printer Administration
Client / User Administration
Transfer of configuration changes / customization between
Development, QA & Production environments
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Daily Status Reports
Participants
IINFOCOMMs POC
Client POC
Reporting Metrics
Outstanding Issues
Expected resolution time

Monthly Reviews
Participants
IINFOCOMMs Project Manager
Client Program Manager
Reporting Metrics
SLA performance
Preventive maintenance
recommendations
Quarterly Reviews
Participants
IINFOCOMMs Senior Management
Client Senior Management
Reporting Metrics
Overall performance
Customer Satisfaction reviews
Productivity improvement
Financial metrics


Project Reporting Metrics- Based on user requirements
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ALFAA - UV SAP Production Support : A case Study
How IINFOCOMM helped
Before After
24 X 7 Level 2 and Level 3 Support-
Dedicated support will be during
normal working hours and support
during off- hrs will be on call basis.
Level 2 & Level 3 Services include:
Coordinate or provide Fix and
Maintenance changes
Monitoring of System and resolving
any issue
Coordinate build-out for Fixes,
Maintenance, Enhancements and
Services
The overall solution encompasses
business, technical and financial solutions
along with an overall guiding operational
approach.
Offshore centric delivery model
Risk mitigated transition by acquisition
of key Customer personnel
Improve productivity and reduce cost
for Customer
Rationalization of existing applications, to
reduce operational costs
Increase ROI on IT investment - Partner
with Customer to ensure return on every
Rupee invested in IT by Customer
Delivery of support services within SLA
norms mutually agreed with the client.
Reduced and predictable costs to the
client, including achievement of
economies of scale in purchasing power
of Application support resources and in
shared/pooled Application support
resources.
Reduced risks associated with executing
multi-year plan by achieving faster
implementation and providing a single
point of accountability.
Flexibility -- a flexible relationship with
Wipro where Wipro will be highly
responsive to the Kodak business
requirements and to changes in
technology and methods of providing the
services
Improved productivity
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Thank You !!


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