Appendix

Questionnaire

Study of Consumer Behavior in Postpaid Segment in Aircel

PERSONAL DETAILS:

Name of the Organization:...

Age:....

Address:.....

Contact no:....




1. Do you know About Aircel Postpaid Services?
(A) Yes (B) no

2. What is your Operators name?
(A)Airtel (B) Aircel (C) Vodafone
(D) Tata Indicom (E) BSNL (F) IDEA

3. How much is your monthly expenses on Calling?
(A) 0-400 (B) 400-800 (C) 800-1200 (D) 1200&ABOVE






4. Why are you using Aircel postpaid services?
(A)Affordable Plans (B) Strong Network (C Internet Facility (D) Best service
(E) Other Reasons

5. Why are you not using Aircel postpaid services?
(A)Affordable Plans (B) Strong Network (C Internet Facility (D) Best service
(E) Other Reasons

6. What attributes you are looking in Aircel?
(A)Affordable Plans (B) Strong Network (C Internet Facility (D) Best service
(E) Other Reasons

7. Which type of calling do you do the in organization?
(A)LOCAL (B) STD (C) Local+STD (D) STD+ISD

8. Which types of facility you are using in the organization?
a) Pre-paid b) Post-paid

9. How do you pay your bill?
(A)Cash (B) Cheque (C) Internet Banking (D) Others

10. Are you planning to change your postpaid operator?
(A)Yes (B) No

11. If yes, what problem you are facing in your operator?
(A)Network Problem (B) Bills Payment (C) Bills Payment Mode
(D)Wrongly Charged (E) Service (F) Plan

12. Are you using Internet Facility?
(A)Yes (B) No





13. Have you designed your Aircel postpaid plan?
(A) Yes (B) No
14. Are you Using your Aircel postpaid connection in Roaming?
(A)Yes (B) No

15. Any special comment or suggestion for Aircel.

Please specify.
...
...