Asylum Help

Asylum Help provides confidential and impartial advice and guidance to adult asylum seekers and
their dependants throughout the UK in a language they understand.

Asylum Advice UK
Our Asylum Advice (UK) teams can provide clients with advice and support to help them navigate
through the asylum process. Our Asylum Advice (UK) teams can give advice on:
How to claim asylum
The asylum process
Accommodation support
Financial support
Finding legal representation
Accessing health care
Other asylum issues

Asylum Support Application (UK)
Our Asylum Support Application (UK) teams can provide client with help to complete their
application form for support (financial and or accommodation). Our teams can assist with:
Completing an application for support for current asylum applicants (section95)
Completing an application for support for fully refused asylum applicants (section 4)
Notifying the Home Office of a change of circumstance


Clients in Initial Accommodation

Face-to-face meetings with client advisers
Receive a copy of Asylum Advice booklet (available in 15 languages)
Support in accessing online resources

Clients in Dispersal Accommodation

Website - www.asylumhelpuk.org
Resources (same as in Asylum Advice booklet) available in 15 languages
Information can be downloaded to print out but also available in audio form
Asylum Help leaflets and posters as well as the booklet can be downloaded from the website

Asylum Helpline
Open 8:30am 7pm, out of hour service available for emergencies
Free to call from all BT landlines, BT public pay phones and main mobile network providers
Orange, 3, O2, T-mobile, Virgin, Vodaphone, EE. Some other networks may also offer free calls but
clients are advised to check with their providers before calling.
Direct language lines for 15 most used languages


Interpreting available for additional languages
Qualified advisers

Asylum Helpline (Advice)
English (and any other language) 0808 8000 630
Shqip | Albanian 0808 8000 620 | Amharic 0808 8000 622
| Arabic 0808 8000 624 | Bengali 0808 8000 626
| Chinese Mandarin 0808 8000 628 | Farsi 0808 8000 632
Franais | French 0808 8000 634 | Punjabi 0808 8000 636
| Pushto 0808 8000 638 Soomaali | Somali 0808 8000 640
| Tamil 0808 8000 642 | Tigrinya 0808 8000 644
| Urdu 0808 8000 646 Ting Vit | Vietnamese 0808 8000 648
Asylum Helpline (Support Applications)
English (and any other language) 0808 8000 631
Shqip | Albanian 0808 8000 621 | Amharic 0808 8000 623
| Arabic 0808 8000 625 | Bengali 0808 8000 627
| Chinese Mandarin 0808 8000 629 | Farsi 0808 8000 633
Franais | French 0808 8000 635 | Punjabi 0808 8000 637
| Pushto 0808 8000 639 Soomaali | Somali 0808 8000 641
| Tamil 0808 8000 643 | Tigrinya 0808 8000 645
| Urdu 0808 8000 647 Ting Vit | Vietnamese 0808 8000 649

Outreach services
Responsive and demand-led outreach services for vulnerable clients, group briefings and specific
requests
By appointment, no drop-in sessions
Clients will be assessed for vulnerability by our advisers in Initial Accommodation or on the
Asylum Helpline. We also welcome referrals from partner agencies.
Definition of vulnerability
The Migrant Help definition of a vulnerable person is:
1) A disabled person;
2) An elderly person;
3) A pregnant woman;
4) Lone parent with a child;
5) A person who has been subjected to torture, rape or other serious forms of psychological,
physical or sexual violence;
6) A victim of human trafficking;
7) A minor;
8) Any person identified in 1-7 above who has had an individual evaluation of their situation
that confirms they have special needs;
9) A person that has an inability to access services by website or telephone advice line.

The Community Liaison and Volunteer Coordinator in your region will
distribute details of any specific outreach arrangements.