Universidad Tecnologica de Leon

Ramirez Rios, Luis Maria

February 6, 2013
Mayra Viridiana Cruz Mena

Certificate of Course Completion


IT Essentials: PC Hardware and Software

Student

Academy Name

Location

Instructor

Date

Instructor Signature
During the IT Essentials: PC Hardware and Software course, administered by the undersigned instructor, the student
demonstrated the following competencies:
Define Information Technology (IT) and describe the components of a
personal computer.
Protect themselves, equipment and the environment from accidents,
damage, and contamination.
Perform a step-by-step assembly of a desktop computer.
Explain the purpose of preventive maintenance and identify the
elements of the troubleshooting process.
Install and navigate an operating system.
Upgrade or replace components of a laptop, printer, or scanner based
on customer needs.
Configure computers to attach to an existing network
Apply good communications skills and professional behavior while
working with customers.
Perform preventive maintenance and basic troubleshooting.
Universidad Tecnologica de Leon
Ramirez Rios, Luis Maria
February 6, 2013
Montserrath Ana Lilia Mendoza Garcia

Certificate of Course Completion


IT Essentials: PC Hardware and Software

Student

Academy Name

Location

Instructor

Date

Instructor Signature
During the IT Essentials: PC Hardware and Software course, administered by the undersigned instructor, the student
demonstrated the following competencies:
Define Information Technology (IT) and describe the components of a
personal computer.
Protect themselves, equipment and the environment from accidents,
damage, and contamination.
Perform a step-by-step assembly of a desktop computer.
Explain the purpose of preventive maintenance and identify the
elements of the troubleshooting process.
Install and navigate an operating system.
Upgrade or replace components of a laptop, printer, or scanner based
on customer needs.
Configure computers to attach to an existing network
Apply good communications skills and professional behavior while
working with customers.
Perform preventive maintenance and basic troubleshooting.
Universidad Tecnologica de Leon
Ramirez Rios, Luis Maria
February 6, 2013
Mayra Fernanda Ramrez Reyes

Certificate of Course Completion


IT Essentials: PC Hardware and Software

Student

Academy Name

Location

Instructor

Date

Instructor Signature
During the IT Essentials: PC Hardware and Software course, administered by the undersigned instructor, the student
demonstrated the following competencies:
Define Information Technology (IT) and describe the components of a
personal computer.
Protect themselves, equipment and the environment from accidents,
damage, and contamination.
Perform a step-by-step assembly of a desktop computer.
Explain the purpose of preventive maintenance and identify the
elements of the troubleshooting process.
Install and navigate an operating system.
Upgrade or replace components of a laptop, printer, or scanner based
on customer needs.
Configure computers to attach to an existing network
Apply good communications skills and professional behavior while
working with customers.
Perform preventive maintenance and basic troubleshooting.
Universidad Tecnologica de Leon
Ramirez Rios, Luis Maria
February 6, 2013
Julio Cesar Romario Estrada Espinosa

Certificate of Course Completion


IT Essentials: PC Hardware and Software

Student

Academy Name

Location

Instructor

Date

Instructor Signature
During the IT Essentials: PC Hardware and Software course, administered by the undersigned instructor, the student
demonstrated the following competencies:
Define Information Technology (IT) and describe the components of a
personal computer.
Protect themselves, equipment and the environment from accidents,
damage, and contamination.
Perform a step-by-step assembly of a desktop computer.
Explain the purpose of preventive maintenance and identify the
elements of the troubleshooting process.
Install and navigate an operating system.
Upgrade or replace components of a laptop, printer, or scanner based
on customer needs.
Configure computers to attach to an existing network
Apply good communications skills and professional behavior while
working with customers.
Perform preventive maintenance and basic troubleshooting.
Universidad Tecnologica de Leon
Ramirez Rios, Luis Maria
February 6, 2013
fernando ponce rodriguez

Certificate of Course Completion


IT Essentials: PC Hardware and Software

Student

Academy Name

Location

Instructor

Date

Instructor Signature
During the IT Essentials: PC Hardware and Software course, administered by the undersigned instructor, the student
demonstrated the following competencies:
Define Information Technology (IT) and describe the components of a
personal computer.
Protect themselves, equipment and the environment from accidents,
damage, and contamination.
Perform a step-by-step assembly of a desktop computer.
Explain the purpose of preventive maintenance and identify the
elements of the troubleshooting process.
Install and navigate an operating system.
Upgrade or replace components of a laptop, printer, or scanner based
on customer needs.
Configure computers to attach to an existing network
Apply good communications skills and professional behavior while
working with customers.
Perform preventive maintenance and basic troubleshooting.
Universidad Tecnologica de Leon
Ramirez Rios, Luis Maria
February 6, 2013
Ana Karen Ivette Gmez Cisneros

Certificate of Course Completion


IT Essentials: PC Hardware and Software

Student

Academy Name

Location

Instructor

Date

Instructor Signature
During the IT Essentials: PC Hardware and Software course, administered by the undersigned instructor, the student
demonstrated the following competencies:
Define Information Technology (IT) and describe the components of a
personal computer.
Protect themselves, equipment and the environment from accidents,
damage, and contamination.
Perform a step-by-step assembly of a desktop computer.
Explain the purpose of preventive maintenance and identify the
elements of the troubleshooting process.
Install and navigate an operating system.
Upgrade or replace components of a laptop, printer, or scanner based
on customer needs.
Configure computers to attach to an existing network
Apply good communications skills and professional behavior while
working with customers.
Perform preventive maintenance and basic troubleshooting.
Universidad Tecnologica de Leon
Ramirez Rios, Luis Maria
February 6, 2013
Martinez Cristian

Certificate of Course Completion


IT Essentials: PC Hardware and Software

Student

Academy Name

Location

Instructor

Date

Instructor Signature
During the IT Essentials: PC Hardware and Software course, administered by the undersigned instructor, the student
demonstrated the following competencies:
Define Information Technology (IT) and describe the components of a
personal computer.
Protect themselves, equipment and the environment from accidents,
damage, and contamination.
Perform a step-by-step assembly of a desktop computer.
Explain the purpose of preventive maintenance and identify the
elements of the troubleshooting process.
Install and navigate an operating system.
Upgrade or replace components of a laptop, printer, or scanner based
on customer needs.
Configure computers to attach to an existing network
Apply good communications skills and professional behavior while
working with customers.
Perform preventive maintenance and basic troubleshooting.
Universidad Tecnologica de Leon
Ramirez Rios, Luis Maria
February 6, 2013
Veronica Valadez Estrada

Certificate of Course Completion


IT Essentials: PC Hardware and Software

Student

Academy Name

Location

Instructor

Date

Instructor Signature
During the IT Essentials: PC Hardware and Software course, administered by the undersigned instructor, the student
demonstrated the following competencies:
Define Information Technology (IT) and describe the components of a
personal computer.
Protect themselves, equipment and the environment from accidents,
damage, and contamination.
Perform a step-by-step assembly of a desktop computer.
Explain the purpose of preventive maintenance and identify the
elements of the troubleshooting process.
Install and navigate an operating system.
Upgrade or replace components of a laptop, printer, or scanner based
on customer needs.
Configure computers to attach to an existing network
Apply good communications skills and professional behavior while
working with customers.
Perform preventive maintenance and basic troubleshooting.
Universidad Tecnologica de Leon
Ramirez Rios, Luis Maria
February 6, 2013
Eli Sal Lomel Garca

Certificate of Course Completion


IT Essentials: PC Hardware and Software

Student

Academy Name

Location

Instructor

Date

Instructor Signature
During the IT Essentials: PC Hardware and Software course, administered by the undersigned instructor, the student
demonstrated the following competencies:
Define Information Technology (IT) and describe the components of a
personal computer.
Protect themselves, equipment and the environment from accidents,
damage, and contamination.
Perform a step-by-step assembly of a desktop computer.
Explain the purpose of preventive maintenance and identify the
elements of the troubleshooting process.
Install and navigate an operating system.
Upgrade or replace components of a laptop, printer, or scanner based
on customer needs.
Configure computers to attach to an existing network
Apply good communications skills and professional behavior while
working with customers.
Perform preventive maintenance and basic troubleshooting.
Universidad Tecnologica de Leon
Ramirez Rios, Luis Maria
February 6, 2013
Teresita de Jesus Garcia Gaona

Certificate of Course Completion


IT Essentials: PC Hardware and Software

Student

Academy Name

Location

Instructor

Date

Instructor Signature
During the IT Essentials: PC Hardware and Software course, administered by the undersigned instructor, the student
demonstrated the following competencies:
Define Information Technology (IT) and describe the components of a
personal computer.
Protect themselves, equipment and the environment from accidents,
damage, and contamination.
Perform a step-by-step assembly of a desktop computer.
Explain the purpose of preventive maintenance and identify the
elements of the troubleshooting process.
Install and navigate an operating system.
Upgrade or replace components of a laptop, printer, or scanner based
on customer needs.
Configure computers to attach to an existing network
Apply good communications skills and professional behavior while
working with customers.
Perform preventive maintenance and basic troubleshooting.
Universidad Tecnologica de Leon
Ramirez Rios, Luis Maria
February 6, 2013
Karina Alejandra Snchez Quezada

Certificate of Course Completion


IT Essentials: PC Hardware and Software

Student

Academy Name

Location

Instructor

Date

Instructor Signature
During the IT Essentials: PC Hardware and Software course, administered by the undersigned instructor, the student
demonstrated the following competencies:
Define Information Technology (IT) and describe the components of a
personal computer.
Protect themselves, equipment and the environment from accidents,
damage, and contamination.
Perform a step-by-step assembly of a desktop computer.
Explain the purpose of preventive maintenance and identify the
elements of the troubleshooting process.
Install and navigate an operating system.
Upgrade or replace components of a laptop, printer, or scanner based
on customer needs.
Configure computers to attach to an existing network
Apply good communications skills and professional behavior while
working with customers.
Perform preventive maintenance and basic troubleshooting.
Universidad Tecnologica de Leon
Ramirez Rios, Luis Maria
February 6, 2013
YADIRA MONSERRAT ESTRADA CAUDILLO

Certificate of Course Completion


IT Essentials: PC Hardware and Software

Student

Academy Name

Location

Instructor

Date

Instructor Signature
During the IT Essentials: PC Hardware and Software course, administered by the undersigned instructor, the student
demonstrated the following competencies:
Define Information Technology (IT) and describe the components of a
personal computer.
Protect themselves, equipment and the environment from accidents,
damage, and contamination.
Perform a step-by-step assembly of a desktop computer.
Explain the purpose of preventive maintenance and identify the
elements of the troubleshooting process.
Install and navigate an operating system.
Upgrade or replace components of a laptop, printer, or scanner based
on customer needs.
Configure computers to attach to an existing network
Apply good communications skills and professional behavior while
working with customers.
Perform preventive maintenance and basic troubleshooting.
Universidad Tecnologica de Leon
Ramirez Rios, Luis Maria
February 6, 2013
Juan Pablo Rodrguez Herrera

Certificate of Course Completion


IT Essentials: PC Hardware and Software

Student

Academy Name

Location

Instructor

Date

Instructor Signature
During the IT Essentials: PC Hardware and Software course, administered by the undersigned instructor, the student
demonstrated the following competencies:
Define Information Technology (IT) and describe the components of a
personal computer.
Protect themselves, equipment and the environment from accidents,
damage, and contamination.
Perform a step-by-step assembly of a desktop computer.
Explain the purpose of preventive maintenance and identify the
elements of the troubleshooting process.
Install and navigate an operating system.
Upgrade or replace components of a laptop, printer, or scanner based
on customer needs.
Configure computers to attach to an existing network
Apply good communications skills and professional behavior while
working with customers.
Perform preventive maintenance and basic troubleshooting.
Universidad Tecnologica de Leon
Ramirez Rios, Luis Maria
February 6, 2013
Jos Manuel lvarez Rodrguez

Certificate of Course Completion


IT Essentials: PC Hardware and Software

Student

Academy Name

Location

Instructor

Date

Instructor Signature
During the IT Essentials: PC Hardware and Software course, administered by the undersigned instructor, the student
demonstrated the following competencies:
Define Information Technology (IT) and describe the components of a
personal computer.
Protect themselves, equipment and the environment from accidents,
damage, and contamination.
Perform a step-by-step assembly of a desktop computer.
Explain the purpose of preventive maintenance and identify the
elements of the troubleshooting process.
Install and navigate an operating system.
Upgrade or replace components of a laptop, printer, or scanner based
on customer needs.
Configure computers to attach to an existing network
Apply good communications skills and professional behavior while
working with customers.
Perform preventive maintenance and basic troubleshooting.
Universidad Tecnologica de Leon
Ramirez Rios, Luis Maria
February 6, 2013
Luis Antonio Alba Aldana

Certificate of Course Completion


IT Essentials: PC Hardware and Software

Student

Academy Name

Location

Instructor

Date

Instructor Signature
During the IT Essentials: PC Hardware and Software course, administered by the undersigned instructor, the student
demonstrated the following competencies:
Define Information Technology (IT) and describe the components of a
personal computer.
Protect themselves, equipment and the environment from accidents,
damage, and contamination.
Perform a step-by-step assembly of a desktop computer.
Explain the purpose of preventive maintenance and identify the
elements of the troubleshooting process.
Install and navigate an operating system.
Upgrade or replace components of a laptop, printer, or scanner based
on customer needs.
Configure computers to attach to an existing network
Apply good communications skills and professional behavior while
working with customers.
Perform preventive maintenance and basic troubleshooting.
Universidad Tecnologica de Leon
Ramirez Rios, Luis Maria
February 6, 2013
Flora Jacqueline Sanchez Mendez

Certificate of Course Completion


IT Essentials: PC Hardware and Software

Student

Academy Name

Location

Instructor

Date

Instructor Signature
During the IT Essentials: PC Hardware and Software course, administered by the undersigned instructor, the student
demonstrated the following competencies:
Define Information Technology (IT) and describe the components of a
personal computer.
Protect themselves, equipment and the environment from accidents,
damage, and contamination.
Perform a step-by-step assembly of a desktop computer.
Explain the purpose of preventive maintenance and identify the
elements of the troubleshooting process.
Install and navigate an operating system.
Upgrade or replace components of a laptop, printer, or scanner based
on customer needs.
Configure computers to attach to an existing network
Apply good communications skills and professional behavior while
working with customers.
Perform preventive maintenance and basic troubleshooting.
Martinez Cristian
February 6, 2013
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706

Direct: 408 526 4000
FAX: 408 526 4100
www.cisco.com

Dear

Congratulations on completing the IT Essentials: PC Hardware and Software course as part of
the Cisco Networking Academy. This hands-on, lab-oriented course has prepared you for exciting
career opportunities in the technology industry.
By completing this course you have earned a Certificate of Completion for IT Essentials: PC
Hardware and Software, and acquired competencies that include the following:

Installation and navigation of an operating system
Perform a step-by-step assembly of a desktop computer
Installation of peripherals and multimedia capabilities
Perform preventive maintenance and basic troubleshooting.
Explain, install, navigate, perform preventive maintenance on, and begin troubleshooting
a network, an operating system, a laptop, and a printer/scanner
Upgrade or replace components of a laptop, printer, or scanner based on customer
needs.
Apply good communications skills and professional behavior while working with
customers.

Technological literacy is more important today than ever before, and Cisco is proud to provide
you with the knowledge and skills necessary to build and maintain computers.
Please accept my best wishes for your continued success.

Sincerely,



John T. Chambers
Chairman and Chief Executive Officer



Mayra Viridiana Cruz Mena
February 6, 2013
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706

Direct: 408 526 4000
FAX: 408 526 4100
www.cisco.com

Dear

Congratulations on completing the IT Essentials: PC Hardware and Software course as part of
the Cisco Networking Academy. This hands-on, lab-oriented course has prepared you for exciting
career opportunities in the technology industry.
By completing this course you have earned a Certificate of Completion for IT Essentials: PC
Hardware and Software, and acquired competencies that include the following:

Installation and navigation of an operating system
Perform a step-by-step assembly of a desktop computer
Installation of peripherals and multimedia capabilities
Perform preventive maintenance and basic troubleshooting.
Explain, install, navigate, perform preventive maintenance on, and begin troubleshooting
a network, an operating system, a laptop, and a printer/scanner
Upgrade or replace components of a laptop, printer, or scanner based on customer
needs.
Apply good communications skills and professional behavior while working with
customers.

Technological literacy is more important today than ever before, and Cisco is proud to provide
you with the knowledge and skills necessary to build and maintain computers.
Please accept my best wishes for your continued success.

Sincerely,



John T. Chambers
Chairman and Chief Executive Officer



Julio Cesar Romario Estrada Espinosa
February 6, 2013
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706

Direct: 408 526 4000
FAX: 408 526 4100
www.cisco.com

Dear

Congratulations on completing the IT Essentials: PC Hardware and Software course as part of
the Cisco Networking Academy. This hands-on, lab-oriented course has prepared you for exciting
career opportunities in the technology industry.
By completing this course you have earned a Certificate of Completion for IT Essentials: PC
Hardware and Software, and acquired competencies that include the following:

Installation and navigation of an operating system
Perform a step-by-step assembly of a desktop computer
Installation of peripherals and multimedia capabilities
Perform preventive maintenance and basic troubleshooting.
Explain, install, navigate, perform preventive maintenance on, and begin troubleshooting
a network, an operating system, a laptop, and a printer/scanner
Upgrade or replace components of a laptop, printer, or scanner based on customer
needs.
Apply good communications skills and professional behavior while working with
customers.

Technological literacy is more important today than ever before, and Cisco is proud to provide
you with the knowledge and skills necessary to build and maintain computers.
Please accept my best wishes for your continued success.

Sincerely,



John T. Chambers
Chairman and Chief Executive Officer



YADIRA MONSERRAT ESTRADA CAUDILLO
February 6, 2013
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706

Direct: 408 526 4000
FAX: 408 526 4100
www.cisco.com

Dear

Congratulations on completing the IT Essentials: PC Hardware and Software course as part of
the Cisco Networking Academy. This hands-on, lab-oriented course has prepared you for exciting
career opportunities in the technology industry.
By completing this course you have earned a Certificate of Completion for IT Essentials: PC
Hardware and Software, and acquired competencies that include the following:

Installation and navigation of an operating system
Perform a step-by-step assembly of a desktop computer
Installation of peripherals and multimedia capabilities
Perform preventive maintenance and basic troubleshooting.
Explain, install, navigate, perform preventive maintenance on, and begin troubleshooting
a network, an operating system, a laptop, and a printer/scanner
Upgrade or replace components of a laptop, printer, or scanner based on customer
needs.
Apply good communications skills and professional behavior while working with
customers.

Technological literacy is more important today than ever before, and Cisco is proud to provide
you with the knowledge and skills necessary to build and maintain computers.
Please accept my best wishes for your continued success.

Sincerely,



John T. Chambers
Chairman and Chief Executive Officer



Veronica Valadez Estrada
February 6, 2013
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706

Direct: 408 526 4000
FAX: 408 526 4100
www.cisco.com

Dear

Congratulations on completing the IT Essentials: PC Hardware and Software course as part of
the Cisco Networking Academy. This hands-on, lab-oriented course has prepared you for exciting
career opportunities in the technology industry.
By completing this course you have earned a Certificate of Completion for IT Essentials: PC
Hardware and Software, and acquired competencies that include the following:

Installation and navigation of an operating system
Perform a step-by-step assembly of a desktop computer
Installation of peripherals and multimedia capabilities
Perform preventive maintenance and basic troubleshooting.
Explain, install, navigate, perform preventive maintenance on, and begin troubleshooting
a network, an operating system, a laptop, and a printer/scanner
Upgrade or replace components of a laptop, printer, or scanner based on customer
needs.
Apply good communications skills and professional behavior while working with
customers.

Technological literacy is more important today than ever before, and Cisco is proud to provide
you with the knowledge and skills necessary to build and maintain computers.
Please accept my best wishes for your continued success.

Sincerely,



John T. Chambers
Chairman and Chief Executive Officer



Montserrath Ana Lilia Mendoza Garcia
February 6, 2013
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706

Direct: 408 526 4000
FAX: 408 526 4100
www.cisco.com

Dear

Congratulations on completing the IT Essentials: PC Hardware and Software course as part of
the Cisco Networking Academy. This hands-on, lab-oriented course has prepared you for exciting
career opportunities in the technology industry.
By completing this course you have earned a Certificate of Completion for IT Essentials: PC
Hardware and Software, and acquired competencies that include the following:

Installation and navigation of an operating system
Perform a step-by-step assembly of a desktop computer
Installation of peripherals and multimedia capabilities
Perform preventive maintenance and basic troubleshooting.
Explain, install, navigate, perform preventive maintenance on, and begin troubleshooting
a network, an operating system, a laptop, and a printer/scanner
Upgrade or replace components of a laptop, printer, or scanner based on customer
needs.
Apply good communications skills and professional behavior while working with
customers.

Technological literacy is more important today than ever before, and Cisco is proud to provide
you with the knowledge and skills necessary to build and maintain computers.
Please accept my best wishes for your continued success.

Sincerely,



John T. Chambers
Chairman and Chief Executive Officer



Mayra Fernanda Ramrez Reyes
February 6, 2013
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706

Direct: 408 526 4000
FAX: 408 526 4100
www.cisco.com

Dear

Congratulations on completing the IT Essentials: PC Hardware and Software course as part of
the Cisco Networking Academy. This hands-on, lab-oriented course has prepared you for exciting
career opportunities in the technology industry.
By completing this course you have earned a Certificate of Completion for IT Essentials: PC
Hardware and Software, and acquired competencies that include the following:

Installation and navigation of an operating system
Perform a step-by-step assembly of a desktop computer
Installation of peripherals and multimedia capabilities
Perform preventive maintenance and basic troubleshooting.
Explain, install, navigate, perform preventive maintenance on, and begin troubleshooting
a network, an operating system, a laptop, and a printer/scanner
Upgrade or replace components of a laptop, printer, or scanner based on customer
needs.
Apply good communications skills and professional behavior while working with
customers.

Technological literacy is more important today than ever before, and Cisco is proud to provide
you with the knowledge and skills necessary to build and maintain computers.
Please accept my best wishes for your continued success.

Sincerely,



John T. Chambers
Chairman and Chief Executive Officer



Juan Pablo Rodrguez Herrera
February 6, 2013
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706

Direct: 408 526 4000
FAX: 408 526 4100
www.cisco.com

Dear

Congratulations on completing the IT Essentials: PC Hardware and Software course as part of
the Cisco Networking Academy. This hands-on, lab-oriented course has prepared you for exciting
career opportunities in the technology industry.
By completing this course you have earned a Certificate of Completion for IT Essentials: PC
Hardware and Software, and acquired competencies that include the following:

Installation and navigation of an operating system
Perform a step-by-step assembly of a desktop computer
Installation of peripherals and multimedia capabilities
Perform preventive maintenance and basic troubleshooting.
Explain, install, navigate, perform preventive maintenance on, and begin troubleshooting
a network, an operating system, a laptop, and a printer/scanner
Upgrade or replace components of a laptop, printer, or scanner based on customer
needs.
Apply good communications skills and professional behavior while working with
customers.

Technological literacy is more important today than ever before, and Cisco is proud to provide
you with the knowledge and skills necessary to build and maintain computers.
Please accept my best wishes for your continued success.

Sincerely,



John T. Chambers
Chairman and Chief Executive Officer



Ana Karen Ivette Gmez Cisneros
February 6, 2013
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706

Direct: 408 526 4000
FAX: 408 526 4100
www.cisco.com

Dear

Congratulations on completing the IT Essentials: PC Hardware and Software course as part of
the Cisco Networking Academy. This hands-on, lab-oriented course has prepared you for exciting
career opportunities in the technology industry.
By completing this course you have earned a Certificate of Completion for IT Essentials: PC
Hardware and Software, and acquired competencies that include the following:

Installation and navigation of an operating system
Perform a step-by-step assembly of a desktop computer
Installation of peripherals and multimedia capabilities
Perform preventive maintenance and basic troubleshooting.
Explain, install, navigate, perform preventive maintenance on, and begin troubleshooting
a network, an operating system, a laptop, and a printer/scanner
Upgrade or replace components of a laptop, printer, or scanner based on customer
needs.
Apply good communications skills and professional behavior while working with
customers.

Technological literacy is more important today than ever before, and Cisco is proud to provide
you with the knowledge and skills necessary to build and maintain computers.
Please accept my best wishes for your continued success.

Sincerely,



John T. Chambers
Chairman and Chief Executive Officer



Jos Manuel lvarez Rodrguez
February 6, 2013
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706

Direct: 408 526 4000
FAX: 408 526 4100
www.cisco.com

Dear

Congratulations on completing the IT Essentials: PC Hardware and Software course as part of
the Cisco Networking Academy. This hands-on, lab-oriented course has prepared you for exciting
career opportunities in the technology industry.
By completing this course you have earned a Certificate of Completion for IT Essentials: PC
Hardware and Software, and acquired competencies that include the following:

Installation and navigation of an operating system
Perform a step-by-step assembly of a desktop computer
Installation of peripherals and multimedia capabilities
Perform preventive maintenance and basic troubleshooting.
Explain, install, navigate, perform preventive maintenance on, and begin troubleshooting
a network, an operating system, a laptop, and a printer/scanner
Upgrade or replace components of a laptop, printer, or scanner based on customer
needs.
Apply good communications skills and professional behavior while working with
customers.

Technological literacy is more important today than ever before, and Cisco is proud to provide
you with the knowledge and skills necessary to build and maintain computers.
Please accept my best wishes for your continued success.

Sincerely,



John T. Chambers
Chairman and Chief Executive Officer



Eli Sal Lomel Garca
February 6, 2013
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706

Direct: 408 526 4000
FAX: 408 526 4100
www.cisco.com

Dear

Congratulations on completing the IT Essentials: PC Hardware and Software course as part of
the Cisco Networking Academy. This hands-on, lab-oriented course has prepared you for exciting
career opportunities in the technology industry.
By completing this course you have earned a Certificate of Completion for IT Essentials: PC
Hardware and Software, and acquired competencies that include the following:

Installation and navigation of an operating system
Perform a step-by-step assembly of a desktop computer
Installation of peripherals and multimedia capabilities
Perform preventive maintenance and basic troubleshooting.
Explain, install, navigate, perform preventive maintenance on, and begin troubleshooting
a network, an operating system, a laptop, and a printer/scanner
Upgrade or replace components of a laptop, printer, or scanner based on customer
needs.
Apply good communications skills and professional behavior while working with
customers.

Technological literacy is more important today than ever before, and Cisco is proud to provide
you with the knowledge and skills necessary to build and maintain computers.
Please accept my best wishes for your continued success.

Sincerely,



John T. Chambers
Chairman and Chief Executive Officer



Luis Antonio Alba Aldana
February 6, 2013
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706

Direct: 408 526 4000
FAX: 408 526 4100
www.cisco.com

Dear

Congratulations on completing the IT Essentials: PC Hardware and Software course as part of
the Cisco Networking Academy. This hands-on, lab-oriented course has prepared you for exciting
career opportunities in the technology industry.
By completing this course you have earned a Certificate of Completion for IT Essentials: PC
Hardware and Software, and acquired competencies that include the following:

Installation and navigation of an operating system
Perform a step-by-step assembly of a desktop computer
Installation of peripherals and multimedia capabilities
Perform preventive maintenance and basic troubleshooting.
Explain, install, navigate, perform preventive maintenance on, and begin troubleshooting
a network, an operating system, a laptop, and a printer/scanner
Upgrade or replace components of a laptop, printer, or scanner based on customer
needs.
Apply good communications skills and professional behavior while working with
customers.

Technological literacy is more important today than ever before, and Cisco is proud to provide
you with the knowledge and skills necessary to build and maintain computers.
Please accept my best wishes for your continued success.

Sincerely,



John T. Chambers
Chairman and Chief Executive Officer



fernando ponce rodriguez
February 6, 2013
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706

Direct: 408 526 4000
FAX: 408 526 4100
www.cisco.com

Dear

Congratulations on completing the IT Essentials: PC Hardware and Software course as part of
the Cisco Networking Academy. This hands-on, lab-oriented course has prepared you for exciting
career opportunities in the technology industry.
By completing this course you have earned a Certificate of Completion for IT Essentials: PC
Hardware and Software, and acquired competencies that include the following:

Installation and navigation of an operating system
Perform a step-by-step assembly of a desktop computer
Installation of peripherals and multimedia capabilities
Perform preventive maintenance and basic troubleshooting.
Explain, install, navigate, perform preventive maintenance on, and begin troubleshooting
a network, an operating system, a laptop, and a printer/scanner
Upgrade or replace components of a laptop, printer, or scanner based on customer
needs.
Apply good communications skills and professional behavior while working with
customers.

Technological literacy is more important today than ever before, and Cisco is proud to provide
you with the knowledge and skills necessary to build and maintain computers.
Please accept my best wishes for your continued success.

Sincerely,



John T. Chambers
Chairman and Chief Executive Officer



Flora Jacqueline Sanchez Mendez
February 6, 2013
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706

Direct: 408 526 4000
FAX: 408 526 4100
www.cisco.com

Dear

Congratulations on completing the IT Essentials: PC Hardware and Software course as part of
the Cisco Networking Academy. This hands-on, lab-oriented course has prepared you for exciting
career opportunities in the technology industry.
By completing this course you have earned a Certificate of Completion for IT Essentials: PC
Hardware and Software, and acquired competencies that include the following:

Installation and navigation of an operating system
Perform a step-by-step assembly of a desktop computer
Installation of peripherals and multimedia capabilities
Perform preventive maintenance and basic troubleshooting.
Explain, install, navigate, perform preventive maintenance on, and begin troubleshooting
a network, an operating system, a laptop, and a printer/scanner
Upgrade or replace components of a laptop, printer, or scanner based on customer
needs.
Apply good communications skills and professional behavior while working with
customers.

Technological literacy is more important today than ever before, and Cisco is proud to provide
you with the knowledge and skills necessary to build and maintain computers.
Please accept my best wishes for your continued success.

Sincerely,



John T. Chambers
Chairman and Chief Executive Officer



Teresita de Jesus Garcia Gaona
February 6, 2013
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706

Direct: 408 526 4000
FAX: 408 526 4100
www.cisco.com

Dear

Congratulations on completing the IT Essentials: PC Hardware and Software course as part of
the Cisco Networking Academy. This hands-on, lab-oriented course has prepared you for exciting
career opportunities in the technology industry.
By completing this course you have earned a Certificate of Completion for IT Essentials: PC
Hardware and Software, and acquired competencies that include the following:

Installation and navigation of an operating system
Perform a step-by-step assembly of a desktop computer
Installation of peripherals and multimedia capabilities
Perform preventive maintenance and basic troubleshooting.
Explain, install, navigate, perform preventive maintenance on, and begin troubleshooting
a network, an operating system, a laptop, and a printer/scanner
Upgrade or replace components of a laptop, printer, or scanner based on customer
needs.
Apply good communications skills and professional behavior while working with
customers.

Technological literacy is more important today than ever before, and Cisco is proud to provide
you with the knowledge and skills necessary to build and maintain computers.
Please accept my best wishes for your continued success.

Sincerely,



John T. Chambers
Chairman and Chief Executive Officer



Karina Alejandra Snchez Quezada
February 6, 2013
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706

Direct: 408 526 4000
FAX: 408 526 4100
www.cisco.com

Dear

Congratulations on completing the IT Essentials: PC Hardware and Software course as part of
the Cisco Networking Academy. This hands-on, lab-oriented course has prepared you for exciting
career opportunities in the technology industry.
By completing this course you have earned a Certificate of Completion for IT Essentials: PC
Hardware and Software, and acquired competencies that include the following:

Installation and navigation of an operating system
Perform a step-by-step assembly of a desktop computer
Installation of peripherals and multimedia capabilities
Perform preventive maintenance and basic troubleshooting.
Explain, install, navigate, perform preventive maintenance on, and begin troubleshooting
a network, an operating system, a laptop, and a printer/scanner
Upgrade or replace components of a laptop, printer, or scanner based on customer
needs.
Apply good communications skills and professional behavior while working with
customers.

Technological literacy is more important today than ever before, and Cisco is proud to provide
you with the knowledge and skills necessary to build and maintain computers.
Please accept my best wishes for your continued success.

Sincerely,



John T. Chambers
Chairman and Chief Executive Officer