Charities

Individuals
Sector




Lean Office Round 1

Process Mapping - Receive Specification and Produce Legal Copy
Description Dist. (m) Time (mins) Staff Operation Transport Inspection Storage
1 Delay until received spec. is picked up by Secretary 0 30 0 X
2 Carry from mail area to Secretary's desk 5 1 1 X
3 Wait until convienient to 'process' it 0 60 0 X
4 Log receipt into Project Tracking system & create file 0 1 1 X
5 Store file in Out-Tray 0 15 0 X
6 Move file to Legal expert's In-Tray 5 1 1 X
7 Await Legal expert's attention (busy) 0 1440 0 X
8 Legal expert processes copy 0 20 1 X
9 Store processed copy in Out-tray 0 2880 0 X
10 Move copy to Secretary's desk when convenient 5 1 1 X
11 Delay until Secretary logs completion on Project Tracking 0 180 0 X
12 Take copy file to photocopier 10 2 1 X
13 Photocopy x 3 0 2 1 X
14 Return with copies to desk 10 2 1 X
15 Collate, staple and 'stuff' internal mail envelopes 0 15 1 X
16 Take 3 x envelopes to departmental Out-Tray 5 1 1 X
Totals 40 4651 9.7 days
Value Add 38
Non Value Add 3170
Necessary Non Value Adding 1443
Process Mapping - Receive Specification and Produce Legal Copy
Description Dist. (m) Time (mins)Staff OperationTransport Inspection Storage
1 Red Envelope' delivered straight to legal experts desk by mail room 5 1 1 X
2 Await Legal expert's attention (busy) 0 1440 0 X
3 Legal expert processes copy and logs onto Project Tracking 0 21 1 X
4 Move copy to Secretary's desk as soon as document is processed 5 1 1 X
5 Take copy file to photocopier 10 2 1 X
6 Photocopy x 3 0 2 1 X
7 Return with copies to desk 10 2 1 X
8 Collate, staple and 'stuff' internal mail envelopes 0 15 1 X
9 Take 3 x envelopes to departmental Out-Tray 5 1 1 X
Totals 35 1485 3.1 days
Value Add 38
Non Value Add 4
Necessary Non Value Adding 1443 1481
Hines et al (2000) Value Stream Management

Lean Office Game Round 3

Standard Operations and Improvements
4
5
6
7 8
10
11
14
13
12
16
15
9
1
2
3
50
48
47
45
43
44
42
40
41
39
38
35
36
34
33
32
31
29
28
26
25
24
23
22
21
20
19
18
17
50
59
58
57
55
54
53
52
60
65
64
63
62
61
69
67
66
70
79
78
77
76
75
74 73
72
71
80
89
88
87
86
84
83
82
81
90
4
5
6
7 8
10
11
14
13
12
16
15
9
1
2
3
45
43
44
42
40
41
39
38
35
36
34
33
32
31
29
28
26
25
24
23
22
21
20
19
18
17
4
5
6
7
8
10
11
14
13
12
16
15
9
1
2
3
45
43
44
42
40
41
39
38
35
36
34
33
32
31
29
28
26
25
24
23
22
21
20
19
18
17

Op
1