Customer Solution Guide:

Storage and Server Automation Solutions

DELIVERING THE GOODS
Taking stock of resources, providing for provisioning, delivering high availability
With every new application you implement, every transaction you enable, every device you connect,
comes one inevitable consequence: the need to manage, move, and retain the data generated while
protecting the application. You will need to do it quickly, consistently, and no matter what life throws
your wayeverything from a simple caching error to a catastrophic eventthat data better be
recoverable and the applications available when the enterprise needs it.
To keep up with demand, you need the ability to create virtual storage environments, to control storage allocations dynamically on the fly,
to provision new infrastructure, to deploy applications to servers across multiple systems locally and remotely, and to remain flexible to
rapidlly respond to changes. You need VERITAS storage and server management solutions.
Theres got to be a better way
Tight budgets demand optimum efficiencies from every component, and in every corner, of the IT architecture. The key to driving down costs
while gaining operational efficiencies hasnt changed in nearly a hundred years: automation. What has changed, of course, are the processes
needing to be automated and the tools allowing you to automate them. VERITAS storage and server management solutions help you simplify
the administration and management of heterogeneous storage and server environments by automating them while improving performance and
ensuring availability.
Use VERITAS Storage Foundation to group physical disks into logical volumes, thus improving disk utilization and eliminating storage
downtime, either locally or remotely to a disaster recovery site. Use the VERITAS CommandCentral family of products to discover and
manage physical storage devices across Storage Area Networks. This product set even allows you to demonstrate the costand the value
of storage by making it measurable, accountable, and tightly aligned with business objectives. Use advanced capabilities of these offerings
to migrate data across platforms or implement tiered storage models, designed to improve operator efficiency to further reduce costs.
Once you are ensured that your data is protected, you must also ensure your applications are available. You can easily add or repurpose servers
with VERITAS OpForce, or group all of your servers together as a single computing resource using VERITAS Cluster Server to protect against
component and application downtime, whether planned or unplanned. When it comes time to build, deploy, and manage your VERITAS storage
and server management solutions, VERITAS Consulting, Technical Support, and Education, working in conjunction with VERITAS partners, are
there to help you every step along the way.
Storing up savings
A comprehensive storage and server management initiative brings value to the bottom line immediately: higher levels of data and application
availability minimize the need for future investments while leveraging full value from existing ones; and the perpetual availability of your
systems and data means the enterpriseand your IT infrastructureprevail under any and every circumstance.

Customer Solution Guide:
Storage and Server Automation Solutions
Philadelphia Stock Exchange
Philadelphia Stock Exchange Trades for VERITAS Storage Management
Solution, Reaps Huge Cost Savings and Regulatory Compliance
Seeking to lower total cost of ownership for managing its storage infrastructure while maintaining
compliance with various federal regulations, the Philadelphia Stock Exchange turned to VERITAS
for a storage management solution. Supporting a heterogeneous server and storage environment, the
next-generation solution dramatically reduced costs while improving storage utilization from 50 percent
to 75 percent.
Organization Overview: Established in 1790, the Philadelphia Stock Exchange (PHLX)
features a rich online customer Web site that provides information on the securities industry
as well as on the companys 2,000 stocks, more than 1,500 equity options, 18 sectors index
options, and multiple currency pairs.
Challenge: Few IT departments are squeezed as tightly between regulatory constraints and
cost and performance pressures as those of financial institutions. In the case of PHLX, its
complex IT environment for online and floor trading operations features servers from HP,
IBM, and Sun, plus storage hardware from EMC and Hitachi Data Systems. The company's
disk storage is growing steadily and is already at 20 terabytesas much as the entire print
collection of the U.S. Library of Congress.
By law, PHLX must ensure data retrieval within 15 to 30 minutes and provide data archiving
for seven years; losing important data can bequite literallya federal offense. In addition
to such regulatory challenges, the day-to-day management of data was also a cumbersome
and time-consuming process. For example, administrators were spending 90 percent of their
time handling requests for archived materialtime that could be better spent on initiatives
with bottom-line impact.
Solution: Enter Tony Catone, the director of systems architecture for PHLX, who turned to
VERITAS for help. Leveraging a technology solution based on VERITAS Storage Foundation,
Catone and his team designed and implemented a storage management solution that is
improving storage utilization while lowering costs. In particular, the utility computing aspects
of the solution allow for the dynamic management of dataincluding allocation or realloca-
tionacross different storage systems, regardless of server and storage environments.
Benefits: Since deploying the VERITAS solution, PHLX achieved a significantly lower total cost
of ownership while accommodating 25 percent annual growth in data volumes. Through virtu-
alized storage management, which eliminates tedious and error-prone manual processes, PHLX
improved storage utilization from 50 percent to 75 percent. The next-generation storage man-
agement solution is also helping the company to maintain compliance with SEC regulations.
VERITAS offers a single manage-
ment interface and virtualized storage,
meaning that all storage systems look
alike in the VERITAS interface, even
though they're from different vendors
and are controlled by servers with dif-
ferent operating systems.
Tony Catone
Director of Systems Architecture
Philadelphia Stock Exchange
Contact a VERITAS sales representative: 1-800-327-2232 or www.veritas.com
El Camino Hospital
The Hospital of Silicon Valley Saves with Optimized Server
and Storage Environment
Wanting to reduce costs while developing a highly available disaster recovery environment,
El Camino Hospital turned to VERITAS for assistance. VERITAS Consulting worked with El Camino
Hospital to consolidate its server and storage infrastructure and deploy a long-term business
continuity strategy that is saving the hospital millions of dollars in lower cost annually.
Organization Overview: El Camino Hospital is a full-service, award-winning medical facility serving
the California communities of Mountain View, Los Altos, Los Altos Hills, Sunnyvale, Cupertino, and
parts of Palo Alto and San Jose. Visitors to this hospital see all the high-tech devices they might
expect from The Hospital of Silicon Valley, such as wireless handhelds, electronic charts and
tablets, and small devices on staff lapels that enable them to speak to other staff within the hospital.
Challenge: El Camino Hospital relies on its information systems for every aspect of operations. High
availability is a priority because hospitals are a true 24x7 business-critical environment; there is
never a good time for a problem to occur or to take systems off-line for maintenance or upgrades. In
addition, downtime directly affects the hospitals account receivables, with downtime of a few hours
resulting in several hundred thousand dollars in lost revenue.
Solution: In late 2002, the hospital began to investigate software-based approaches that could
deliver high availability in a cost-effective manner. A longstanding customer of VERITAS backup
software solutions, the hospital found that VERITAS Storage Foundation would provide it with a
robust, high availability solution. It also found the basis for utility computing with VERITAS, in
that it could move applications to different partitions or hosts to troubleshoot potential problems.
For assistance in moving to its next-generation data center environment, El Camino Hospital
engaged VERITAS Consulting for assistance with architecture design and implementation. When
it came time to relocate its data center during a major construction project, the hospital turned
to VERITAS Consulting again, which helped develop a business continuity strategy and data
center migration plan.
Benefits: The VERITAS solution served as the foundation in the hospitals effort to consolidate
its server and storage environments. Cost savings in servers, storage, operating systems, and
network equipment total approximately US$3.4 million over a 24-month period. Cost savings
from lost revenue avoidance and productivity gains total US$2.2 million. At the same time, the
robust software infrastructure is currently supporting more than 99.999 percent availability.
Customer Solution Guide:
Storage and Server Automation Solutions
VERITAS is our one-stop shop
for business continuity planning. The
company helped us set objectives,
create a plan, and then implement
the processes and technology to
support it.
Joe Wagner
Chief Technology Officer
El Camino Hospital/
Eclipsys Outsourcing
Contact a VERITAS sales representative: 1-800-327-2232 or www.veritas.com
Dartmouth College
Ivy League School Educates 37 Departments on Value
of Utility Computing
Looking at ways to lower cost by automating backup-and-recovery operations, Dartmouth
College turned to a utility computing solution from VERITAS. Thirty-seven different academic
departments now oversee their own backup and recovery and receive chargebacks each month
based on the amount of data backed up. The cost savings and improved efficiencies were
measurable, with Dartmouth realizing return on its investment in a few months.
Organization Overview: Dartmouth College, a member of the Ivy League and the nations ninth-
oldest college, is a private, four-year, coeducational undergraduate college with graduate schools of
business, engineering, and medicine and 18 graduate programs in the arts and sciences.
Challenge: With 37 different academic departments overseeing their own data backup-and-
recovery facilities, the Peter Kiewit Computer Services Center for Dartmouth College sought
a storage management solution that would allow it to lower total cost of ownership by
automating and centralizing backup and recovery. In terms of technology requirements,
Dartmouth wanted to leverage its existing IT storage investment, and thus support for
heterogeneity was a pivotal factor.
Solution: Already using VERITAS NetBackup and VERITAS Storage Foundation for some
rudimentary backup-and-recovery automation, Dartmouth selected VERITAS CommandCentral
as the foundation for moving to a utility computing model. Using VERITAS CommandCentral in
conjunction with NetBackup and Storage Foundation, Dartmouth is able to view storage resource
consumption, service levels, costs, and more from a central console.
Benefits: The storage utility computing solution supports centralized backup and recovery
for 37 different departments, each of which are charged monthly based on the amount of
data backed up. By eliminating hardware and software costs, in addition to improving effi-
ciencies, Dartmouth was able to lower total cost of ownership (TCO), with 100 percent return
on investment acheived in a few months. The college is also accommodating rapid growth
in storage volumes, with data burgeoning at a clip of 40 percent annually.
Customer Solution Guide:
Storage and Server Automation Solutions
Each of the departments had their
own backup product for their
unstructured data, and they all had
problems when it came to restore.
We went to the big departments
first and said, Well do this for you,
and heres an SLA. With the infor-
mation from CommandCentral, we
transfer funds internally
David Bucciero
Director of Systems Services
Peter Kiewit Computing Services Center
Dartmouth College
Contact a VERITAS sales representative: 1-800-327-2232 or www.veritas.com