WACO, TEXAS

CISCO DISCOVERY 2:
WORKING AT A SMALL-TO-MEDIUM BUSINESS OR ISP
ITCC 1311
COURSE SYLLABUS












Spring 2012
CISCO DISCOVERY 2
ITCC 1311 50



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Course Description:

This course prepares students for jobs as network technicians. It also helps students develop
additional skills required for computer technicians and help desk technicians. It provides a basic
overview of routing and remote access, addressing, and security. It also familiarizes students
with servers that provide e-mail services, Web space, and authenticated access. Students also
learn about soft skills required for help desk and customer service positions. Network monitoring
and basic troubleshooting skills are taught on context. This is the second course in the four
course series preparing students for the CISCO Certified Network Administrator certification.
Semester Hours 3 (2 lec/3 lab)

Prerequisites and/or Corequisites:

Prerequisite: ITCC 1310

Required Text & Material:

A. Working at a Small-to-Medium Business or ISP: CCNA Discovery Learning Guide with
CDROM by Allen Reid and published by CISCO Press. ISBN 97781587132100

B. CCNA Portable Command Guide 2
nd
Edition by Scott Empson and published by CISCO
Press. ISBN10 1-58720-193-3 /ISBN13 978-1-58720-193-6

C. USB drive: 2GB or better to store Packet Tracer Programs and files

Course Objectives and/or Competencies:
A. Course Objective: Describe the structure of the Internet and how Internet
communications occur between hosts; install, configure, and troubleshoot Cisco IOS
devices for Internet and server connectivity; plan a basic wired infrastructure to support
network traffic; implement basic WAN connectivity using Telco services; monitor
network performance; isolate failures; demonstrate proper disaster recovery procedures;
perform server backups; and use the OSI and TCP/IP models and the process of
encapsulation to troubleshoot problems using an organized, layered procedure.

B. Course Competencies: Upon completion of ITCC 1311, students will be able to:

1. Describe the Internet and its uses

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2. Describe the function and roles of a help desk

3. Use the OSI model to troubleshoot network issues

4. Plan a network upgrade

5. Subnet a network

6. Illustrate the use of Network Address Translation in a network

7. Configure an ISR with SDM Express and the CLI

8. Configure and describe properties of interior and exterior routing protocols

9. Describe ISP services and common protocols used at ISPs

10. Discuss ISP security concerns and ISP policies and procedures used to deal with them.

12. Troubleshoot hardware and software problems on a network.



13. Evaluation:
1. Written objective and/or subjective exams
2. Practical laboratory exams
3. Class discussion and participation
4. Homework and class assignments
5. Attitude and work habits

MCC Attendance Policy:

Regular and punctual attendance is expected of all students, and each instructor will maintain a
complete record of attendance for the entire length of each course, including online and hybrid
courses. Students will be counted absent from class meetings missed, beginning with the first
official day of classes. Students, whether present or absent, are responsible for all material
presented or assigned for a course and will be held accountable for such materials in the
determination of course grades. In the case of online and hybrid courses, attendance will be
determined in terms of participation, as described in the course syllabus.

Absence from 25 percent of scheduled lecture and/or laboratory meetings will be taken as
evidence that a student does not intend to complete the course, and the student will be withdrawn
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from the course with a grade of W. The instructor may reinstate the student if satisfied that the
student will resume regular attendance and will complete the course. If the students 25 percent
absences are reached after the official drop date, the instructor may assign a W, if the student is
passing and requests to be withdrawn. However, if a student who is not passing reaches the 25
percent point after the official drop date, the student will receive an F. In extenuating
circumstances, the instructor may assign a W to a student who is not passing.

Each absence will count toward attendance requirements in each course.

Students will be permitted to make up class work and assignments missed due to absences
caused by (1) authorized participation in official College functions, (2) personal illness, (3) an
illness or a death in the immediate family, or (4) the observance of a religious holy day. Also, the
instructor has the prerogative of determining whether a student may make up work missed due to
absences for other reasons. It is the students responsibility to inform the instructor of the reason
for an absence and to do so in a timely fashion.

Student Absences on Religious Holy Days

McLennan Community College shall excuse a student from attending classes or other required
activities including examinations for the observance of a religious holy day, including travel for
that purpose. Students are required to file a written request with each instructor for an excused
absence. A student whose absence is excused for this observance may not be penalized for that
absence and shall be allowed to take an examination or complete an assignment from which the
student is excused within a reasonable time after the absence. Religious holy day means a holy
day observed by a religion whose places of worship are exempt from property taxation under the
Texas Tax Code. McLennan Community College may not excuse absences for religious holy
days which may interfere with patient care.

Note: Students interested in seeing the class attendance policy in its entirety should check the
Highlander Guide or the MCC policy manual.

ADA Statement:
In accordance with the requirements of the Americans with Disabilities Act (ADA), and the
regulations published by the United States Department of Justice 28 C.F.R. 35.107(a), MCCs
designated ADA co-coordinators, Mr. Gene Gooch - Vice President, Finance and Administration
and Dr. Santos Martinez Vice President, Student Services shall be responsible for coordinating
the Colleges efforts to comply with and carry out its responsibilities under ADA. Students with
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disabilities requiring physical, classroom, or testing accommodations should contact Renee
Jacinto, Disabilities Specialist, at 299-8122 or rrjacinto@mclennan.edu.


Instructor Plan

Course Description: This course prepares students for jobs as network technicians. It also helps
students develop additional skills required for computer technicians and help desk technicians. It
provides a basic overview of routing and remote access, addressing, and security. It also familiarizes
students with servers that provide e-mail services, Web space, and authenticated access. Students also
learn about soft skills required for help desk and customer service positions. Network monitoring and
basic troubleshooting skills are taught on context.

End-of-Course Outcomes: Gather customer requirements to design a simple network using Cisco technology; design an IP
addressing scheme; create an equipment list to meet LAN design requirements; create and resend a proposal to a customer;
and obtain and upgrade Cisco IOS Software in Cisco devices while installing and configuring a prototype network.

Itcc 1311 Monday Nite
CCNA-Discovery Semester 2
Workinig at a Small-to-Medium
Business or ISP
Monday Nite
5:40 - 9:45
HYBRID
Office Hours 4:20 -
5:20 and other hours
as listed on my office
door.

Supported Lab List for CCNA Discovery 2
Monday, 16 Jan 2012 is a Holiday
Lab Description Pod Required Comments
Chapter 1
A short intro/review of the internet, ISPs
connection schemes, etc.
23-Jan
Read the chapter and
do the exercises
before class

Intro
BINARY/HEX

1.2.3 Mapping ISP Connectivity Using Traceroute
Activity that needs
only a PC with
Internet Access
Chapter 2 HELP Desk, OSI model Tools, procedures 30-Jan
Read the chapter and
do the exercises
before class
Chapter 3
Planning a Network Upgrade, Cabling, Fault
tolerance
30-Jan
Read the chapter and
do the exercises
before class
3.2.4.2 Evaluating a Cabling Upgrade Plan
No equipment is
needed
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Chapter 4
Plannning the Addressing Structure, CIDR,
NAT, Subnetting
6-Feb
READ pages 2-28 in
the Portable Comman
Guide
4.1.5 Subnetting a Network
http://www.vlsm-
calc.net/
No equipment is
needed
4.2.4 Determining PAT Translation
READ PAGES 4-
28 Command
Guide
Activity that needs
only a PC with
Internet Access
Chapter 5
Configuring Network Devices, CLI, SDM,
DHCP, NAT, TFTP server, 2960 Switch, CDP
13-Feb
20-Feb
25-Feb

5.1.3 Powering Up an Integrated Services Router
5.2.3 Configuring an ISP with SDM Express
SDM is needed.
Please see the list of
required software
5.2.4 Configuring Dynamic NAT with SDM
SDM is needed.
Please see the list of
required software
5.3.5
Configuring Basic Router Settings with the
Cisco IOS CLI

5.3.7
Configuring DHCP with SDM and the Cisco
IOS CLI

5.3.8
Configuring PAT with SDM and Static NAT
using Cisco CLI

5.3.9a
Managing router configuration Files Using
HyperTerminal

5.3.9b
Managing Router configuration Files Using
TFTP

TFTP Server is
needed. Please see
the list of required
software
5.4.3 Planning a WAN Upgrade
No equipment is
needed
5.5.2 Powering Up a Switch
5.5.4 Configuring the Cisco 2960 Switch
Chapter 6
Routing, RIP, EIGRP, OSPF, AS, IGP, EGP,
BGP
5-Mar
6.1.2
Creating a Network Diagram from Routing
Tables

No equipment is
needed
6.1.5 Configure and Verify RIP
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6.2.4 Configuring BGP with Default Routing
The IOS must be BGP
capable
SPRING BREAK THIS WEEK 12-Mar
Chapter 7
ISP Services, TCP/IP, MTBF, TCP, UDP,
FQDN, DNS, HTTP, URL, FTP, SMTP,
POP3
19-Mar
7.3.1 Editing the HOSTS File in Windows
Activity that needs
only a PC
7.3.3.a
Examining Cached DNS Information on a
Windows DNS server

7.3.3.b
Creating Primary and Secondary Forward
Lookup Zones

Activity that needs a
Windows 2003 Server
Chapter 8
ISP Responsibility, MBSA, SSL, Ipsec, SYN,
DMZ, PSK, EAP, SNMP, MIB, NAS,
Backups, ROMmon
26-Mar
2-Apr

8.1.3 Securing Local Data and Transmitted Data
No equipment is
needed.
8.2.1 Planning for Access Lists and Port Filters
No equipment is
needed
8.2.5 Researching an Anti-X Software Product
No equipment is
needed
8.3.1 Interpreting a Service Level Agreement
No equipment is
needed
8.3.2
Conducting a Network Capture with
Wireshark

Activity that needs
only a PC with
Internet Access
8.3.3a
Managing Remote Network Devices with
Telnet

8.3.3b Configuring a Remote Router Using SSH
SSH server is needed.
Please see the list of
required software
8.4.2 Planning a Backup Solution
No equipment is
needed
8.4.3a Managing Cisco IOS Images with TFTP
TFTP Server is
needed. Please see
the list of required
software
8.4.3b
Managing Cisco IOS images with ROMMON
and TFTP

TFTP Server is
needed. Please see
the list of required
software
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Chapter 9
Troubleshooting, (REVIEW OF PREVIOUS
CHAPTERS),
9-Apr
16-Apr

9.1.1 Organizing CCENT Objectives by OSI Layer
No equipment is
needed
9.1.3
Using Wireshark to Observe the TCP Three-
way Handshake

Activity that needs
only a PC with
Internet Access
9.2.3 Identifying Cabling and Media Errors
9.2.4 Troubleshooting LAN Connectivity
9.2.5 Troubleshooting WAN Connectivity
9.3.3
Designing an IP Subnetting Scheme for
Growth

No equipment is
needed
9.4.2 Correcting RIPv2 Routing Problems
9.5.3
Using Telnet and SSH to Access Networking
Devices

9.6.2
Identifying Necessary Knowledge, Skills, and
Abilities

No equipment is
needed
9.6.5 Exploring the CCNA Prep Center
No equipment is
needed
9.6.6.1 Preparing for the ICND1 Exam
No equipment is
needed
Chapter 10
Putting it all Together CAPSTONE
PROJECT
23-Apr SKILLS EXAM!
10.0.1 Putting it all Together
No equipment is
needed
SKILLS EXAM 30-Apr
FINAL EXAM 7-May
List of Required Software

SolarWind
s TFTP
Server
This software will be used for managing the
router configuration files
For installing
Supported OS:
Microsoft
operating system
Visit
www.solarwinds.com
/ for more
information

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Secure
Device
Manager
(SDM)
The SDM is installed onto the router's flash
memory or in the PCs
For installing
Supported OS:
Microsoft
Windows ME/NT
4.0 Workstation
SP 4/XP
Professional/200
3 server/2000
Professional SP
4
For using SDM: The
web browser needs
SUN JRE 1.4 or later
and ActiveX control
must be enabled. Visit
www.cisco.com for
more information
General Procedures:

We will be covering about one chapter per week. On a two-day section, MW
or TTh, there will be a lecture on the chapter(s) on the first class day then we will
take questions and do labs. The second class day will be to finish up questions
and labs and start the next chapter. On a one day section, we will do the same
things on the one class day.

We will use a removable drive in the PCs so that we may make changes to the
system without affecting other classes using the machines, and many of the labs
will use Class hardware. You will work as part of a group for some of the
exercises, and will be expected to do your share of the work.
You will keep an Engineering Notebook/Journal as a 2" loose-leaf binder.
On the front cover you need to write a title of "Engineering Notebook", and your
name. In the book you will keep handouts from the class, notes, and other
materials you may gather as part of the course. You will be allowed to use ONLY
this notebook when you take your chapter tests. The Activities will be kept in a
separated section of the notebook with the pages labeled as indicated below.
The Activities need to be in numerical order. You will need a set of index pages
to separate the various sections.
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You should read the chapter and do the Interactive and Packet Tracer
Activities on the CD before the day we are scheduled for the lecture. That way,
the material will not be new and it will make it twice as easy to absorb the new
material.

You need to go over the material and do the "Check Your Understanding"
questions at the end of the chapter before the second day of the chapter (Check
your answers with the ones at the back of the book). You should make notes in
your Engineering Notebook about the exercises. You will be able to use the
Engineering Notebook when you take the Chapter Tests. Some of the chapters
have a lot of Interactive labs, and you may need to work on them over a period of
several days. The LABS should be done before the first day of the next chapter.
The files you need for the Packet Tracer and Interactive activities are on
the CD that came with your book, and on Blackboard. You need to do the
activity and print out the last page of the exercise using PRINTKEY and put it in a
separate section of your Engineering Notebook. Each page will be labeled with
the lab number in the upper right corner of the page as viewed when the
notebook is read. That is, whether the page is printed in portrait or landscape
orientation, the label will be in the same visual location - the upper right corner.

The Activity should be labeled in the form "Activity (1.2.3)", with the
numbers being the activity number from the text. These will occasionally be
checked and your progress noted. You need to complete these activities by the
first day of the next week's class . (some sections will have one class a week and
some will have two classes a week {same number of hours, tho}).
NOTE: Except for the exercises that specifically introduce the GUI interface and
operations, you should use the CLI - Command Line Interface - to set up the
Cisco devices. 1.) you can't do everything with the GUI. 2.) The certification test
and the final use the CLI. You can set up the PCs and Linksys multifunction
device with the GUIs.
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GRADING
Grades will be weighted as follows:

30% - Average of Module Exams (Curved. Take good notes to use on the exams to stay on the
high part of the curve) (Engineering notebook allowed)\
30% - Final Comprehensive Module Exam (NO Engineering notebook, notes, etc. allowed)
10% - Skills Exam
15% - ACTIVITIES - Interactive and Packet Tracer.
15% - LABS - percentage of labs finished (Should be 100% done)
EXTRA CREDIT:

There is a test called the CCENT that covers the material in the first 2 Discovery
courses. If you take and pass the test, you will get an "A" for this course. There
is a "Coupon Test" that you will take as a practice final exam. If you pass the
coupon test at a certain level, you will get a coupon for a discounted test.
COURSE MATERIALS:
Networking for Home and Small Businesses CCNA Discovery Learning Guide, Allan Reid, Jim Lorenz,
Cisco Press ISBN: 1-58713-210-9

CCNA Portable Command Guide, 2nd Edition, Scott Empson, Cisco Press, ISBN-10: 1-58720-193-3;
ISBN-13: 978-1-58720-193-6;

2 Loose-leaf Binder with paper.

USB drive to store results of Packet Tracer activities, etc.

Packet Tracer - current version - Downloaded from CISCO
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MODULE TESTS

Once a chapter has been covered, the module test will be turned on.
You must take the test in the MicroLab - be sure to sign in.
Tests not taken in the MicroLab will not count. Print out the test results and give the printout to
the Lab Instructor.
The tests must be taken within 7 days of the initial activation. (By the next lab class day, actually
- usually 7 days, but might be longer.) Points will be deducted if you fall behind on the tests.
Tests will be extended for a maximum of 7 more days upon request. ALL tests must be taken by
the time of the final exam.
You may use ONLY the material in your ENGINEERING NOTEBOOK when taking the test.
The Tests are TIMED, so don't dally. Unlike the CCNA test, you CAN go back in the test, so if you
get stuck on a question, move on and come back when you finish.
CISCO FORBIDS YOU TO COPY OR PRINT OUT THE QUESTIONS ON THE TEST!
Once you start a test, you may not open any other tab or window.
You may not use the calculator or any other device or program on any question.
Catalog General ATTENDANCE POLICY

Regular and punctual attendance is expected of all students, and each instructor should maintain a
complete record of attendance for the entire length of each course. Students will be counted absent
from class meetings missed, beginning with the first official day of classes. Students, whether present or
absent, are responsible for all material presented or assigned for a course and will be held accountable
for such materials in the determination of course grades.

Absence from 25 percent of scheduled lecture and/or laboratory meetings will be taken as evidence that
a student does not intend to complete the course. Unless an instructor has reason to believe the student
will complete the course, the student will be withdrawn from the course with a grade of W. The instructor
may reinstate the student if satisfied that the student will resume regular attendance and will complete
the course.

If the students 25 percent absences are reached after the official drop date, the instructor may assign a
W, if the student is passing and requests to be withdrawn. However, if a student who is not passing
reaches the 25 percent point after the official drop date, the student will receive an F.
In extenuating circumstance, the instructor may assign a W to a student who is not passing.

Each absence (excused or unexcused) will count toward attendance requirements in each course.
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ATTENDANCE:
Try not to miss any classes - Material in one class builds on material from
previous classes; missing a class may make it difficult to pick up the material in
the following classes. Tardies will count as 1/2 absence. It is the student's
responsibility to inform the instructor that he/she arrived after the roll was
called/collected. If there is some unusual circumstances let me know and we
may be able to work something out.
*Official ADA Statement:
In accordance with the requirements of the Americans with Disabilities Act
(ADA), and the regulations published by the United States Department of Justice
28 C.F.R. 35.107(a), MCCs designated ADA co-coordinators, Mr. Gene Gooch -
Vice President, Finance and Administration and Dr. Santos Martinez Vice
President, Student Services shall be responsible for coordinating the Colleges
efforts to comply with and carry out its responsibilities under ADA. Students
with disabilities requiring physical, classroom, or testing accommodations
should contact Renee Jacinto, Disabilities Specialist, at 299-8122 or
rrjacinto@mclennan.edu.

ITCC1311 CISCO DISCOVERY 2: WORKING AT A SMALL-TO-MEDIUM BUSINESS OR ISP
Course
Competencie
s
Workplace Competencies Foundation Skills
Resources Interpersonal Information Systems
Technolog
y Basic Skills Thinking Skills
Personal
Qualities
A B C D A B C D E F A B C D A B C A B C A B C D E A B C D E F A B C D E
Describe the
Internet and its
uses
X

X

Describe the
function and
roles of a help
desk
X X X
Use the OSI
model to
troubleshoot
network issues


X
X X

X
X X X
Plan a network
upgrade


X
X X X X X

X
X X X X X X X X X X X X X
Subnet a
network X X X X X X X X
Illustrate the
use of Network
Address
Translation in a
network
X X X X X X X X X X X
Configure an
ISR with SDM
Express and the
CLI



X


X
X X X X X X X X X X X X X X X X X X X
Configure and
describe
properties of
interior and
exterior routing
protocols



X


X
X X X X X X X X X X X X X X X X X X X
Describe ISP
services and
common
protocols used
at ISPs



X


X
X X X

X X X

X X X

X X X X
CISCO DISCOVERY 2
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Discuss ISP
security
concerns and
ISP policies and
procedures
used to deal
with them.


X


X
X X X

X X X

X X X

X X X X
Troubleshoot
hardware and
software
problems on a
network


X


X
X X X

X X X

X X X

X X X X