Au t o ma t i o n, d o ne r i g h t .

Epsilon is a
platform for
automation
teams within IT.
Epsilon enables Windows, Unix, Network,
Virtualization and Application-level automation.
It features direct integration with email systems,
databases, ticketing systems, status monitors and
build & deployment tools. Epsilon is easy to use,
train and write workflows in. Epsilon automation
underpins the mission critical infrastructure of
Indias leading stock exchanges and banks.
advantages
NO INSTALLATION
KEY
True agentless automation with proven manual error
reduction. Workflows of different kinds can work in both
agent-triggered and automated format.
Agentless
!"
Multichannel interaction
You can trigger a workflow through any medium email,
web, voice, sms, or ticketing systems. Outputs and
notifications can be received through various systems.
!#
Rigorous Process Compliance
Guaranteed process compliance by wiring the required
process into a workflow, ensuring that all approvals are
processed and documented as required.
!$
Assured Security Compliance
Eliminate password sharing completely using workflows.
L1 agents can now launch automated workflows without the
need for privileged (root/admin) access to key systems.
!%
advantages
We integrate with most industry standard enterprise
software so that you can use a single automation system
for all your needs.
Seamless Integration
Complete Audit Trail
Complete audit trail of every action, approval and workflow
run is maintained for various compliance checks and KPI
measurements.
Enhanced Reporting
Detailed reports can be scheduled or run on demand,
giving management direct visibility into DC health or
other service KPIs.
!&
!'
!(
Cloud Enabled
We are ready for the cloud. Host Epsilon internally or as
a managed service. We are ready to deliver wherever you
want us to be.
!)
KEY
Type Of
Workflows
Service Desk
Automation
+ Typical Service Desk tasks like
password resets, grant
permissions, disk out of space etc.
can be automated using Epsilon.
+ Lpsilon integrates with most
leading ticketing systems.
Epsilon can accept a ticket, update it,
execute tasks on one or more
machines to resolve the problem, and
then close the ticket with details.
Maintenance
Workflows
+ Day to cay activities in lT can Le
automated to a very high degree.
+ Processes requiring approvals anc
multi-server interaction are handled
with ease.
Pre-emptive
Workflows
+ When stress points within systems are
reached, Epsilon can trigger workflows that
will fix a potential problem, way before the
problem actually occurs.
+ or example, when a cisk reaches
80% capacity, Epsilon can archive logs to
save space.
Self-Healing or
Remedial Workflows
+ 0n ailure, worklows that
fix the problem can be
triggered by users.
+ /ny alarms or monitor events
can also be used to trigger these
self-healing workflows.
Epsilon can be used to
implement four types
of workflows that cover
most of the activities at
a large datacenter
Epsilon in
Production
Complete replication
based production failover
at a national payments
gateway reduced from 2
hours to 10 minutes
Health checks at a
national financial
institution improved from
once a day to every 18
minutes
Warehousing activity for the core
banking data of a major national bank
was reduced from T-6 to T-1 by
eliminating manual errors
Overall FTE savings
of over 30% at a
global bank along
with a 60% increase
in capacity
2 hours
10 minutes
30% 60%
FTE
FTE
Once
a day
Every
18 min
Epsilon is
proven
technology
Static coce analysis was
ratec as 5 Star Ly P
ortiy. This certiies that
the product is free of
vulnerabilities.
Penetration Testing
certified by Ernst & Young
so you know your servers
are secure and in good
hands.
2/x7x265 access to Lpsilon Support
with assigned POCs and a dedicated
Support Portal.
P, vMware, lLM, Microsot, ClSC0,
/vaya, PS/, Saenet. rom
certifications to vendor agreements,
our vendor ecosystem will ensure you
have a seamless experience.
w
w
w
.
i
d
e
a
d
e
v
i
c
e
.
c
o
m
info@ideadevice.com | India - 1 800 200 5393 | US - 1 800 200 5393 | Singapore - 1 800 200 5393
Headquarters:
Singapore
India Offices:
Bangalore,
Mumbai
US 0ice.
San Francisco, CA