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COMSATS Institute of Information Technology,

Sahiwal
Internship Report




Meezan Bank Limited
511/V11, Civil Lines near Niazi Filling Station Jail Road, Sahiwal

Submitted To:
Mr. Ali Ahmed (Assistant Professor)
Department of Management Sciences
Submitted By:
DaimSarfraz
CIIT/FA09/BBA/015/SWL
Date of Submission:
04-12-2012

COMSATS Road, Off GT Road Sahiwal

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PREFACE
To handle the changing environment some practical experience is required. As
Business students we have to gain experience because we go through different
management techniques. This course will help us in learning that how they can be
applied . I select to do my internship in Meezan Bank, Branch SAHIWAL. I worked there
for six weeks & it gave me better practical knowledge about the operations of a bank in
a well manner.













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ACKNOWLEDGEMENT
I am highly grateful to Almighty Allah who gave me the power to complete this report. I
am also highly thankful to my honorable teachers for their guidance. I am obligated to all
the employees of Meezan Bank, Branch Sahiwal. Special thanks to Mr. FahimNiazi
Relationship Manager of Meezan Bank and other branch employees who cooperate
with me. They have guided and provided me valuable information regarding my work
experience.














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Contents
Executive Summary ....................................................................................................................................... 6
Chapter No. 1 Introduction ........................................................................................................................... 7
1.1 History of Meezan Bank ................................................................................................................ 7
1.2 Slogan of Meezan Bank ..................................................................................................................... 8
1.3 Mission ................................................................................................................................................ 8
1.4 Vision ................................................................................................................................................... 8
1.5 Introduction of Meezan Bank ............................................................................................................. 9
1.6 Scope ................................................................................................................................................. 10
Chapter No. 2 Business Process Analysis .................................................................................................... 11
2.1 Organizational Structure ................................................................................................................... 11
2.2 Branch Structure ............................................................................................................................... 12
2.3 Product and Services ......................................................................................................................... 13
2.3.1 Products ..................................................................................................................................... 13
2.3.2 Services ...................................................................................................................................... 16
2.4 Operations ........................................................................................................................................ 18
2.4.1 Credit Department ..................................................................................................................... 18
2.4.2 Operations Department ............................................................................................................. 18
2.4.3 Account Opening Department ................................................................................................... 19
2.4.4 Service Quality Department ....................................................................................................... 20
2.4.5 Credit Department ..................................................................................................................... 20
2.5 SWOT Analysis ................................................................................................................................... 23
2.5.1 Strengths .................................................................................................................................... 23
2.5.2 Weaknesses................................................................................................................................ 23
2.5.3 Opportunities ............................................................................................................................. 24
2.5.4 Threats ....................................................................................................................................... 24
2.6 Competitive Strategy of MBL ............................................................................................................ 25
2.6.1 Differentiation ............................................................................................................................ 25
2.6.2 Making Existing and New Customer Loyal ................................................................................. 25
Chapter No. 3 Learning as a Student Intern................................................................................................ 26
3.1 Duties ................................................................................................................................................ 26

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3.1.1 First Week ........................................................................................................................... 26
3.1.2 Second Week ............................................................................................................................. 26
3.1.3 Third Week ................................................................................................................................. 27
3.1.4 Forth Week................................................................................................................................. 27
3.1.5 Fifth Week .................................................................................................................................. 27
3.1.6 Sixth Week ................................................................................................................................. 27
3.2 New Knowledge Acquired ................................................................................................................. 28



















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Executive Summary
Internship program is an opportunity for Bachelor in Business Administration students to
experience working life. The purpose of this program is to teach students that how
theoretical concepts are applied practically. This internship report is on my six weeks
practical training at Meezan Bank Branch, Sahiwal. Really, it was a nice opportunity to
have a close comparison of academic concept in practical field, involving the use of
primary and secondary data. All the way attempts are summarized in this internship
report.
In the introductory part of the report I have discussed the introduction and history of
Meezan Bank Limited. In introductory part I discuss the vision, mission, core values,
board of directors and the branch hierarchy of Meezan Bank, branch Sahiwal.
In the body of the report I have discussed all the departments in which I have worked
that are account opening, credit department, clearing, remittance and cash department.
During this internship I got a chance to get an idea about the practical working of all the
departments.. After that I discussed the SWOT and PEST analysis of Meezan Bank. In
the last part of the report I discussed the class room learning in bank and I have also
identified the problems that are faced in branch. Then I have given some new ideas and
suggestions to improve the overall working of the bank.








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Chapter No. 1 Introduction

1.1 History of Meezan Bank
Premier Islamic Bank which create products and services on Shariah Principles and
provide innovative value to stakeholders through organization culture. In 1997 Al-
Meezan Investment Bank engaged itself in Islamic Banking. Mr Irfan Siddique was the
first hired CEO of the bank. In 2002, a license was received by the bank for the Islamic
Banking and since then it is changing our lives professionally. The name was also
changed to Meezan Bank Limited. Chief Executive General Pervez Musharraf
inaugurated the new Islamic commercial bank.
In 2006, MBL has 62 branches in 21 cities and thats why it is ranked highly in banking
sector. Due to its fast growing branch network, it is the nations largest Islamic
bank.MBL Karachi lead towards a new trend of 8am to 8pm banking.
In 2012, MBL has 310 branches in 90 cities. Meezan Bank limited won multiple awards
which include Asia Money CFA Association of Pakistan award. Meezan Bank Limited
also won awards like Best Islamic Trade Finance Bank, Pakistan Best Islamic Retail
Bank. In short Meezan Banks progress was incredible during these time periods.









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1.2 Slogan of Meezan Bank
The Premier Islamic Bank


1.3 Mission
To become a leading Islamic bank store offers
one-stop shop for unique value of products and
value-added services to customers within the
provisions of the Islamic Shariah, while
optimizing the stakeholder value through an
organizational culture based on scholarship,
justice and respect for institutions and
individual performance.


1.4 Vision
The establishment of Islamic banks and
banking of first choice to facilitate the
implementation of a just economic system, and
provide a solid foundation for the establishment
of a just and equitable society for mankind.




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1.5 Introduction of Meezan Bank
MBL is a public listed company in premier Islamic bank in Pakistan and it is the fastest
bank in the countrys banking sector to be growing. It has largest bank network in the
country. MBL law compliance products and services are filled with various kinds of
dynamic Islamic banking system, MBL dedicated services and identify customers need
and values within the environment accessibility and comfort for the clients to easily
meet its main goal.
In January 1997 MBL was included investment banking as its functions. After that in
2002, the State Bank of MBL as an Islamic bank in the country was provided before the
full commercial banking license. MBL meet the needs of complex financial world, but
also to embrace not only the world, but also inspiring, practical and competitive value
propositions for establishing investment bankers, commercial bankers Shariah scholars
and experts from the merger has developed an outstanding research and development
capabilities which quality and services for our customers demanded according to the
principles of the Shariah,












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1.6 Scope
Meezan Bank, Human capital is our most valuable equity, and the balances carry
forward the mission and vision of the peoples bank. As dedicated Islamic bankers,
making Islamic banking the banking of first choice to take responsibility for the
professional with an unwavering commitment to the Islamic Sharia person with a belief
and it takes a special breed.
Bank with world-class analytical, leadership, management and relationship building
skills has develop the necessary tools for them. They deal with the current market
trends and business requirements to ensure proper development of their employees. A
milestone in an individuals career is also helpful in the organization of the Bank
because if an employee is getting better lifestyle, it shows organization is progressing.
MBL continued work environment, foster teamwork and encourage innovation, improve,
and career development to ensure our policies to create a more customized and
competitive efforts.
















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Chapter No. 2 Business Process Analysis

2.1 Organizational Structure


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2.2 Branch Structure






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2.3 Product and Services
2.3.1 Products
MBL Bank by using marketing strategies are also asking customers what they need
today and by the use of these strategies attract clients easily MBL is awesome. MBL
provides various products which are as follows:
2.3.1.1 Local Currency Accounts

2.3.1.1.1 Rupee Current Account
Current account interest free money to put their funds in an account that provides
customers easily and there are no restriction for a refund. This account is based on
Qard agreement .
2.3.1.1.2 Rupee Saving Account
Savings account per month profit gains as well as some free savings account which
offers interest free. The Lord Almighty Mudarib and customer act as the Bank Act, as
the agreement between the bank and customers on the basis of the principle of
Mudarabah.
2.3.1.1.3 Meezan Bachat Account
Meezan Bachat Account required estimated monthly profits and customers can
withdraw savings account. This account is based on the principle of Mudarabah
between customers and the Bank.



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2.3.1.1.4 Meezan Labbaik Saving Aasaan
Key features of Iran Aasaan balance savings account can be opened by individuals; it
can be a joint account. Minimum initial amount which is required to open the account is
Rs. 1,000.

2.3.1.1.5 Meezan Business Plus
The banking transactions are being done free of cost under the Mudaraba principal.
2.3.1.1.6 Meezan Kids Club Account
This is something really very special; children under the age of 12 can also open their
account in the bank. This is also based on Mudaraba principal
2.3.1.1.7 Meezan Teens Club Account
This account is for teens of 12 years to 18 years old and the Amount needed to open
this account is Rs.1000.
2.3.1.2 Foreign Currency Account

2.3.1.2.1 Dollar Saving Account
Dollar savings account based on Mudarabah principle and interest-free savings
account. Customers can open an account and it works using the US dollar.
2.3.1.2.3 Meezan Euro Saving Account
Euro savings account based on Mudarabah principle and interest-free savings account
customers can open an account and it works using the euro.


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2.3.1.2.4 Meezan Pound Saving Account
Pound savings account based on Mudarabah principle and interest-free savings
account customers can open an account and it works using the UK pound.



2.3.1.3 Term Certificate
2.3.1.3.1 Certificate of Islamic Investment
COII customer is able to invest their savings based on the principle of Mudarabah in
which the product is assembled.
2.3.1.3.2 Meezan Amdan Certificate
Total Amdan certificate clients are able to invest their savings and more profit, which is
favorable for deposit products, is based on the principle of Mudarabah.
2.3.1.3.3 Monthly Mudarabah Certificate
MMC based on Mudarabah principle a short-term interest Deposit products and it is
expected monthly profit to those who have favorable for customers.
2.3.1.3.4 Dollar Mudarabah Certificate
DMC able to combine their U.S. dollars based on Mudarabah principle and deposit
products to customers.

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2.3.2 Services
MBL offers different services like:


2.3.2.1 Labbaik Travel Asaan
If clients wanted to perform Umrah with ease, MBL is perfect for the client for this
service, It is free of all interest.
2.3.2.2 Online Banking
Meezan Bank Limited account holder can access to his account from any branch and
the transactions can b done free of cost from all the nationwide branches of the bank .
MBL through this service to their customers deposit and withdraw cash, you can apply
for PO and MBL across any branch can access many banking services.

2.3.2.3 8 to 8 Banking
MBL has first time introduced the concept of 8 to 8 banking in Pakistan .A customer can
access to the bank with ease. Mostly the customers find it hard to go to the bank in
office timing as they have their own jobs. But now MBL has made it very easy for
everyone. This is a unique service provided by the bank to all its employed clients.




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2.3.2.4 Electronic Banking
2.3.2.5 Meezan Visa Debit Card
Meezan Bank also offers Visa Debit Card. With this card users can access to their cash
whenever they desire. They can get their cash without interest late charges or any other
fee. Using the card is much faster and safe process rather than holding the cash in their
hands.

2.3.2.6 ATM Card Network
ATM service provided by MBL has made a life a lot easy. Clients can get their money
from the nearby MBL ATM Card Machine. This gives them the feeling of safety as well
as obliged by the bank.
2.3.2.7 SMS Alerts
SMS alerts service by MBL is a great service. Nowadays customers about their
everyday affairs or for advice, they contact the Bank. They do not need to contact the
bank for check and balance because they can sign-up for SMS alert services. With this
they can get all the required information.








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2.4 Operations
2.4.1 Credit Department
This section consists of various departments of the business process analysis,
description of Meezan Bank Limited. Meezan Bank Limited work in different
departments. Sahiwal branch of Meezan Bank are working in different departments.
Description departments and their duties are as follows:
Operations Department
Account Opening Department
Service Quality Department
Credit Department
2.4.2 Operations Department

Various checks and remittance handling department learned about cleaning it.
Operations performed by the Department are the two main functions:
1. Clearing
2. Remittance

2.4.2.1 Clearing
MBL clearing department ensures everything to b fine. When they receive a cheque
from other bank , they first clarifies it. First, they check details on the bank, the check
number, account number and amount of which are written in the register. NIFT
Procedure provides clearing services. National Institute facility Technologies is an
abbreviation of the private organization. By using the careers of all banks in the city,
check, DD, PO, etc. is collected and then checks are being sent to their banks and
respectively.





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2.4.2.2 Remittance
Remy is an important function of any bank. It is mainly between two banks or money
transfer between two sites. MBL not only crossed uncrossed check and counter check
was paid. Through the transfer of funds can be:
1. Pay Order
2. Demand Draft
PO basically this person is to pay cash, but payment is made to the same city.
But in Pakistan for MBL MBL approved by any branch or can be paid is that pay
facility.
DD Basically it is a cash payment, but payments from other cities built for him.
But this is not an account payee bank , cheque must have an account in.
2.4.3 Account Opening Department
AO as it deals with deposits of any bank's main section. Any relationship with the bank
account is the first step to maintain this relationship. After learning in the department of
surgery, I worked in the Department of account opening. The following are the main
types of accounts:
2.4.3.1 Current Account
The account from which the customer can withdraw money at its own will is known as
current account. The customer cant earn any money from this account. The customer
can withdraw its money without any notice, anytime when he/she wants.
2.4.3.2 Saving Account
In saving account of the bank, fixed amounts can b drawn out. The specific amounts
which can b drawn out has to b mentioned earlier. Account holder gets specific amount
of profit on the remaining amount monthly, semi-annually or annually bases.

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2.4.4 Service Quality Department
In this section, the bank floor in time management and learned about quality control
issues.
2.4.4.1 Floor Time Management
MBL staff standing near to the main gate, welcomes the incoming customer with care
are proper respect. This thing shows the training of the staff and culture of MBL. After
that officer provide personal attention to consumers which provides them comfort. This
thing helps in increasing the balance of the branch.
2.4.4.2 Responsibilities of Floor Time Management
They have to maintain CRM customer records and the record of the complaints filed by
the customers. Branch Manager and Service Quality Officer daily monitors the sheets.
Complaints are being checked and handled on daily bases. Modifications and
improvements to systems and processes are suggested.
2.4.5 Credit Department
The bank's most important purpose is to get deposit from peoples and give money to
lenders and by providing money to them bank become able to provide profit to those
who deposit their money in the bank and also earn return on investment for the bank.
Islamic financing for the following:

1. Commercial Financing

2. Consumer Financing



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2.4.5.1 Commercial Financing
MBL in trade financing to meet the needs of business finance offers. To meet the needs
of their business customers are short term finances. MBL under the Credit Department
is providing the following facilities:
1. Working Capital Financing
2. Project Finance
2.4.5.1.1 Working Capital Financing
This requirement is for short-term financing. Suitable for all services are provided in
accordance with Islamic rules and regulations. Murabaha and Istisna'a customer's
working capital requirements, which are designed for gardeners are ways. A customer
for the purchase of raw materials or Istisna'aMurabaha financing needed so the
customer can use. These methods are the following facts:
1. Murabaha
2. Istisnaa
Based on customer needs a Murabaha mode of financing. The MBL decided to
buy the product and after-sales benefits including where to put a sales
agreement may be described as.
A product before it comes into existence for products sold in the transaction
agreement. It is mainly for the buyer is an order for the production of a particular
product.

2.4.5.1.2 Project Finance
Medium and long term financing needs and to develop their business to meet the
perfect Musharakah and Ijarah Islamic financing methods that are less than perfect.
1. Diminishing Musharakah
2. Ijarah

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Using this mode of financing, MBL become a joint owner of an asset to our
customers. Assets are divided into different units and client on a periodic basis
during the period from the bank to get these units.
This financing mode fixed rent for a period of time, etc., real property, such as
machinery, required to meet the financial requirements of solid assets are used.
In the traditional banking model, which is usually the "lease" concept is based on.
To be barred according to the law which render traditional lease, although there
are certain restrictions. This mode is usually long-term and medium-term fixed
assets for homes and vehicles used for financing.

2.4.5.2 Consumer Finance
Consumer financing is for consumers' personal use. The medium-term and long-term
financing needs of the time. Products for consumer financing are:
1. Easy Home
2. Car Ijarah
3. Laptop Ease
The regulations of the law on the basis of a Home finance facility. Easy Home
Free is not just interested customers paying by installments, owner allows their
own home. Easy search of their property customer gets shared with MBL and
MBL in agreement with provides some funds for financing.
MBL according to the principles of car lease unit lease financing offers clients a
completely fascinating and it's free. This is the first in Pakistan's interest free car
financing. Its interest free financing is an ideal product for consumers. The MBL
has decided to get the car at the time of the agreement, for a period of three to
five years, which gives the client to hire a car rental agreement. After completion
of this period, it becomes the property of the client's vehicle.
MBL easily Laptop laptop financing is Shariah compliant principles. A range that
cheap and comfortable. MBL is dedicated to deal with Islamic principles of
excellence to meet the needs of consumers. MBL provides popular brands like
Dell and HP.


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2.5 SWOT Analysis
Every organization strengths, weaknesses and some features such as MBL has
following features.
2.5.1 Strengths
Pakistans largest Islamic banking branch network.
Pakistans Islamic banking sector, the biggest market share.
To meet the needs of consumers, the most number of Islamic products Islamic
banking as low as competitors.
Truly comprehensive menu of products and services according to the law.
Shariah Supervisory Board and management team dedicated to.
MBL branches to attract customers to your pulse points which are located in the
commercial and residential area.
MBL to achieve its mission, which is a good combination of fresh graduates and
experienced staff, hiring
The Islamic Consumer Banking menu.
2.5.2 Weaknesses
Limited availability of human resources, with the Islamic banking knowledge
Branch staff is experienced, but their training capabilities are not sufficient to
meet the requirements.
No branch of industry accounts.

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2.5.3 Opportunities
Growing local and international Islamic banking market.
Growing demand for Islamic financial products and services.
Islamic financial services and the demand for Sharia compliant products and
services, increase awareness.
Personal contact with customers, employees and managers than other banks so
that to increase the efficiency of these.
2.5.4 Threats
Conventional banks entering the Islamic banking market.
Islamic banking in the myths and misconceptions about people.
Competitors very strong brand awareness.
Significant threat to the success of the branch has better service competitors.
Weak marketing strategy.
Meezan Bank Limited is no credit card facility.














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2.6 Competitive Strategy of MBL
Competitive strategy is basically the exclusive benefit organization on the challenger
that is designed to gain a competitive edge. Meezan Bank limited because they attract
customers to its customers better and provide better services. Are as follow: competitive
strategy are the following:
2.6.1 Differentiation
MBL is to achieve competitive advantage through differentiation. MBL other traditional
banks offer different products. MBL is providing to its customers an interest-free
products. MBL is really different from their competitors Shariah compliant products and
services that create MBL comprehensive menu of traditional banks is providing. MBL
provides free check books and pay order and other banks and MBL MBL give our
customers a competitive edge which makes their services MBL various allegations
against online banking site.
2.6.2 Making Existing and New Customer Loyal
MBL to develop good relationships with your customers and clients by providing the
services of a full-fledge from their faithful to both existing and new customer as it is
focused on bank balance Limited competition strategy.





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Chapter No. 3 Learning as a Student Intern
My first practical internship experience. I worked as a look at the bank balance and
learned many new things and gain practical knowledge. I work for an organization that
was a good experience. Employees to follow the rules and regulations of every
organization. Experience was totally different from the material studied material studied
to understand me easily practical knowledge helps. I work as a part of an organization
to a great experience.
3.1 Duties
During my internship I learn many new things. Study materials and practical knowledge
are different. But to understand the material studied practical knowledge helps. I work
as a look at the bank. Mr. FaheemNiazi (Relationship Officer) monitoring work. Weekly
my duties are as follows.
3.1.1 First Week
On the first day, Mr. Fahim with the bank staff and the manager introduced me with. My
first week, I had a tendency to Saturday. This week, Mr. Fahim bank account opening
system and introduce me with the procedure. My first week at the bank's systems,
customer information and account information associated with the procedure was done.
Ramadan was starting the next day internship zakat on its fourth day ten 'days, was
there.
3.1.2 Second Week
During the second week of internship, MrFahim said to fill the account opening form and
for me it was a practical session. I started to work during the week and start the account

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opening form. During the week I also learned about the insurance policies of Meezan
Bank. There is a difference between general banking and Islamic banking. In this week
about the difference between Islamic banking and general banking had a meeting with
the manager. Islamic banking follows the rules of Islam. Using the following systems
are:Mudaraba, Musharka, Istisna, Ijarah, and Sallam.
3.1.3 Third Week
During the third week of my internship, the methods, insurance (Takaful) and collection
calls to customers for account opening. This week I also learned new knowledge like
DD and pay order slips.
DD Means of demand draft. The way people move from one bank account to be
used. Check a relatively safe form of Demand Draft are marketed as. The main
difference between the demanded control air currents and the demand draft be
charged a signature is not required. Also "called to check in the dictionary.
For a pay slip must be paid to a debtor with all the information sent by a creditor
to a document. Debtor his / her payment and pay for signature confirmation.
3.1.4 Forth Week
My internship with information about insurance was out. They are presented in various
ways and I learned about the types of insurance. Total bank life insurance (Takaful)
does not offer.
3.1.5 Fifth Week
In my fifth week internship cash department of the bank. Slips in the pay order, demand
draft, cash counting, and documents filed. I also made invoices and payment vouchers.
3.1.6 Sixth Week
I worked in the department of clearing. This week I introduced my supervisor about this
section. The clearing bank reconciliation statements of the companies with works for. I
learned about the process of purification. Bank statement and if there is a difference
between the company's statement. Bank reconciliation statement and removes
differences.

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3.2 New Knowledge Acquired
I have learned about how to open a new account when dealing with the customer and
gather information about the person. And the workplace to communicate with
customers.
Various tools and methods developed in the accounts posting. For example, at first, to
be charged to the account holder's account and adequate flow of funds in the account
number and account holder must write detail. In this section, I learned about patterns of
different procedures that a retail section.












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3.3 How Experience Impact My Career:
The work during the training is directly related to customers, as well as the different
conditions that we read in our books in general worked out in practice. This experience
helps me to face and work under public pressure and the importance of the conclusion
of the day.