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BehavioralInterviewing
Behavioralinterviewingisamethoddesignedtoelicitinformationfromajobcandidateaboutrelevantpast
behaviorandperformance.Duringabehavioralinterview,youwillbeaskedaseriesofstandardized
questions.Witheachanswer,youwillbeexpectedtodescribeexamplesofbehaviors,whichtheinterviewer
willusetoassessyourproficiencyinoneormorejobrelatedcompetencies/skills.
Yourresponseshouldbethoughtofasstorytelling.Agoodanswershouldhavethreepartscollectivelycalled
aPARorSAR:
SituationorProblem(SorP)Describethecontextinwhichthebehaviororactiontookplace.
Action(A)Logicallytaketheinterviewerthroughthestepsyoutooktohandlethesituationorresolvethe
problem.Keepyouranswerclearandconcise.
Results(R)Explainyourresults.Evenifyouwerenotassuccessfulasyouhadhoped,itisimportantto
makeitclearthatyouunderstandtheimplicationsoftheoutcomeandwhyithappened.
Behavioralinterviewsassesskeyskillsandcompetenciesnecessarytobesuccessfulinthejob.Belowisalist
ofsomeoftheattributesforwhichemployersaresearching:
KeyAttributesAssessed
Control Resilience PeopleDevelopment Decisiveness
Persuasiveness Energy Teamwork FinancialAnalysis
Insightfulness CriticalThinking Sensitivity Flexibility
WrittenCommunication OralCommunication IntegrityandEthics Initiative
Judgment PlanningSkills OrganizationalSkills RiskTaking
Motivation Delegation Presentation Impactfulness
Entrepreneurial Innovation FactFinding RapportBuilding
Leadership Influence Listening Negotiation
Resourcefulness Management AttentiontoDetail Adaptability
Tenacity StrategicAnalysis MultitaskingSkills CriticalReasoning
AbilitytoManage
Ambiguity
AbilitytoManage
Uncertainty
Logic Creativity
Receptiveness AbilitytoManage
Upward
Customer/ServiceFocus ProblemSolving


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Prepareforinterviewsbybuildingportfolioofstoriesnow.Anticipatekeyskillsandcompetenciesneededfor
thejob.Identifyandwritedownfivetotenstoriesfromyourpastexperience.Usethethreepartframework
tocommunicateexamples.Keepinmindthattheinterviewerislookingforspecificexamplesthataddress
specificskillsorcompetencies.Listencarefullytothequestiontounderstandwhichskilltheintervieweris
assessing.

Avoidcommonpitfallslikerambling,goingoffontangents,speakingingeneralterms,lapsinginto
hypotheticalterms,soundingrehearsed,failingtoaddresstheactualquestionedasked,failingtoprovidea
result,usingthesameexamplesmanytimes,orfailingtomaketheresponserelevanttotheorganizationto
whichyouareapplying.Ensurethatyourresponsehighlightsthetransferrableskillsorrelevancethatyouwill
bringtotheorganization.

Responsestobehavioralinterviewquestionsshouldbeconfinedtotwotothreeminutesmaximum.Practice
walkingthroughyourstorieswithapeeroryourcareeradvisortoensurethatyourresponsesarecrisp,varied,
interestingandthorough.Balanceprofessionalismwithallowingelementsofyourpersonalitytoshine
through.

Belowaretypicalbehavioralinterviewquestionsandtheassociatedanswerguides:
1. InterviewQuestion:Whatwouldmotivateyoutooptimalperformance?
AnswerGuide:Theinterviewerisassessingwhetheryouaremotivatedbymoneysolelyorbyother
altruisticelementslikeassistingtheorganizationachieveitsmission/goals/objectives,ensuringthat
clientsandcustomersaresatisfiedandmanagingpeoplesuchthattheyaredevelopedtotheirfull
potential.
2. InterviewQuestion:Canyoutellmeaboutatimeatworkwhenyoufacedadifficultsituationandhow
youworkedtoresolveit?
AnswerGuide:Theinterviewerisyourresourcefulnessand/orwhetheryoucanmanageatough
situation.
3. InterviewQuestion:Howwouldyoumeasurethesuccessofthisposition?


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AnswerGuide:Theinterviewerisassessingwhetheryouarefocusedonachievinggoalsaboutthe
organizationwhileeffectivelymanagingateam.
4. InterviewQuestion:Canyoutellmeaboutatimethatyouhandledatoughcustomersituation,what
happenedandhowdidyouresolveit?
AnswerGuide:Theinterviewerisassessingwhetheryouhavestrongcustomerserviceskills.
5. InterviewQuestion:Haveyoueverhadtouseyourcreativity/resourcefulnesstosolveaproblem,what
wasthesituationandhowdidyouresolveit?
AnswerGuide:Thisquestionaddressesresourcefulnessandcreativity.Avarietyofanswersare
acceptableaslongasyourefertopastexamplesinsteadofwhatyouwilldointhefuture.
6. InterviewQuestion:Whatwouldyoudoifyoususpectedthatanemployeewasstealing?
AnswerGuide:Theinterviewerisassessingwhetheryouwillcometoyoursupervisororinvestigatethe
situationonyourown.Thisquestiontapsintoyourintegrityandethics.
7. InterviewQuestion:Areyouthetypeofpersonforwhomthingsneverseemtofallthroughthecracks?
AnswerGuide:Theinterviewerisassessingwhetheryouhaveastrongsenseofownershipand
organization.Ensurethatyougivespecificexamples.
8. InterviewQuestion:Howdoyoufeelaboutmakingatoughdecision?
AnswerGuide:Theinterviewerisassessingyourlevelofcomfortwithmanagingtoughdecisions.A
specificexampleisrequired.Thisquestionmayalsotapintoyourleadershipskillsaswell.
9. InterviewQuestion:Whatprinciplesguideyourconduct?
AnswerGuide:Theinterviewerisassessingyourlevelofhonesty,integrity,andtruthfulness.


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10. InterviewQuestion:Whatroledoyoubelieverelationshipsplayinmakingasaleoreffectivelyselling
yourideasorachievingbuyin?
AnswerGuide:Theinterviewerisassessingwhetherrelationshipsareveryimportanttoconducting
business.
11. InterviewQuestion:Whatdoyouusetodevelopaquickrapportwithcustomers?Doyouuseanyspecial
techniques?
AnswerGuide:Identifiesspecifictechniquesfordevelopingarapport/connectingwithcustomers.
12. InterviewQuestion:Howimportantisitforyoutodevelopastrongrapportwithyouremployees?Why
isthat?
AnswerGuide:Emphasizetheimportancecreatingarelationshipwithstaffsotheyaresecureand
motivatedtoperform.
13. InterviewQuestion:Whendecidinghowtoorganizeyourwork,howdoyouassesswhattasksneedtobe
givenpriority?
AnswerGuide:Conveythatyouarefocusedwhendecidingwhichtasksneedtobedonefirst.Theideaof
organizingtasksshouldnotmakeyounervous.
14. InterviewQuestion:Describeatimewhenyoumadeyourresourcesstretchbeyondthepointthatyouor
othersthoughtwasrealistic.
AnswerGuide:Providearesponsethatconveysthatyouarenotwastefulandareeconomically
thoughtfulwithcompanyinformation,equipment,andmaterials.
15. InterviewQuestion:Whatstepsdoyoutakewhenthereisanimmediatedecisiontobemade,but
withouthavingallthedataavailable?
AnswerGuide:Providearesponsethatconveysthatyouarecapableofcopingwithstressfuldecisions,
andareresourcefulwhileworkingunderpressure.Avoidappearinganxiousaboutthesituation.


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16. InterviewQuestion:Whenthereistoomuchworktobecompletedinonedayhowdoyouprioritizeyour
tasks?
AnswerGuide:Conveythatyouarecapableoffocusingonthemostimportanttasks,notmerelyburying
yourselfinwork.Conveythatyouarecapableofcompletingjobtasksinatimelymanner.Thereare
severalapproachestoprioritizingwork,includingbasedontheconceptoflowhangingfruit,criticality
totheteam/businessunit/organization,whetheryouroutputisneededasanotherpersonsinput,and
clientexpectations.
17. InterviewQuestion:Whenwasthelasttimethatyoutriedanewideatoimproveyourwork
performance?
AnswerGuide:Conveythatyouarenotresistanttochangeandarecapableofcreatingmorefunctional
workpractices.
18. InterviewQuestion:Ifyouwereconfrontedaboutanerror,forwhichyouwerenotpersonally
responsible,howwouldyouexplainyourself?
AnswerGuide:Beresourcefulandcalmwhenexplaininganerrorwithoutbeingcontroversialand
confrontational.
19. InterviewQuestion:Haveyoualreadydonethebestworkofwhichyouarecapable?
AnswerGuide:Showconfidenceinregardstopastwork;conveythatyourbestworkisaheadofyou,see
thisposition,andthecoworkers,asapositivewayachievemore.Bemodest,butconfident.
20. InterviewQuestion:Howlongwillyoustaywiththecompany?
AnswerGuide:Researchthecompanyandbeabletoexplainhowyouwillintegrateyourselfwithinthe
organization.Conveythedesireforalongtermemploymentrelationship.
21. InterviewQuestion:Whoisyourrolemodel?


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AnswerGuide:Yourrolemodelshouldpossessthequalitiesandcompetenciesemployerswouldliketo
seeinasuccessfulcandidate.
22. InterviewQuestion:Whatwouldyouliketobedoingfiveyearsfromnow?
AnswerGuide:Conveyyourdesiretobecomewellintegratedinthecompany.Researchthecompany
andexplainyourpotentialskillsthatcouldbenefittheorganization.
23. InterviewQuestion:Howwouldyourfriendsdescribeyou?
AnswerGuide:Youranswershouldshowthatyouarefocusedandpossesshardworkingqualitiesand
competencies.Descriptionsshouldshowtheskillsneededforthisposition.
24. InterviewQuestion:HowwouldyoureactifItoldyouyourinterviewsofarwasterrible?
AnswerGuide:Thisisatesttoseehowwellyouholdyourselftogether.TheInterviewerislookingforthe
abilitytothinkonyourfeetandtheskillstorespondarticulatelyunderpressure.Bediplomatic.Ask
whichareasareofconcern.
25. InterviewQuestion:WhyshouldIhireyou?
AnswerGuide:Taketheopportunitytosellyourskills,knowledge,andabilities.Provewhyyouare
perfectforthejob,willdothejob,andaremanageable.
26. InterviewQuestion:Whatcanyoudoforusthatsomeoneelsecannotdo?
AnswerGuide:Eagerlyshowyourknowledgeandinterestinthecompany.Conveythatyouhaveallthe
necessaryskillsandcompetenciestodothejobsuccessfully.Sellwhatmakesyouunique.
27. InterviewQuestion:Whatwasthelastbookyoureadorthelastmovieyousawandhowdiditaffect
you?
AnswerGuide:Emphasizeyouracquiredskills,competencies,andinterests.Booksorvideosshould
demonstratethatyouaretryingtoimproveyourskillsandknowledge.


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28. InterviewQuestion:Canyoutellmewhatthingsreallybotheryou?
AnswerGuide:Theinterviewerisassessingwhetheryouranswersmaintainareasonablelevelof
consistencyoriftheyaremerelyafaade.Theinterviewerisassessingwhetheryouhaveachiponyour
shoulderandrepressedanger.Theemployerisseekingthosewhodislikeunderperformanceand
sloppyworkpractice.
29. InterviewQuestion:Doyoufeelyoucouldhavedoneabetterjobthanyourpreviousboss?
AnswerGuide:Donotstronglycriticizeyourpreviousbosses.Yourresponseshoulddemonstrate
diplomacyandtactwithreasonablearguments.Anenterprisingattitudecouldbeapositiveoption.
30. InterviewQuestion:Whataresomeofthethingsaboutyourbossthatyoudisliked?
AnswerGuide:Remaincalmandpoised.Donotdemonstratestrong,unreasonableemotions.
31. InterviewQuestion:Aswestillhavesometimeleft,canyoutellmeastory?
AnswerGuide:Maintaincomposureandusethequestiontosellyourabilitiesandskillstotheemployer.
32. InterviewQuestion:CouldIaskyou,howdoyouratemeasaninterviewer?
AnswerGuide:Thisisatestlookingforyourcomposureandabilitytothinkonyourfeet.Respond
articulatelyunderpressure.
33. InterviewQuestion:Whatistheworstthingyouhaveheardaboutourcompany?
AnswerGuide:Thisquestionisdesignedtoshockyou,testyourcomposureandassessyourabilityto
thinkonyourfeet.
34. InterviewQuestion:Whatkindofsalarywouldyourequiretoacceptthisposition?


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AnswerGuide:Demonstrateahealthyregardforyourvalue,beabletosellyourskillsandexperience,
showanabilitytonegotiate,actdiplomatically,andhavetheabilitytoredirectthequestionbacktothe
interviewerwithoutprovidingaconcreteanswer.
35. InterviewQuestion:Whatkindofsalarydoyouthinkyouareworth?
AnswerGuide:Usethisopportunitytosellthebenefitsofyourskills,competenciesandexperience.
Showtheabilitytonegotiate.Negativityisnotneededhere.
36. InterviewQuestion:Whatkindofsalarydoyoubelieveyouwillbeearninginsay,fiveyears?
AnswerGuide:Showconfidence,beliefinselfandstrongambition.Conveythatyouseeyourselfgrowing
andcontributingwithintheorganizationforyearstocome.
37. InterviewQuestion:Whenyouobserveacuriouspatternindata,howdoyouanalyzeit?
AnswerGuide:Demonstrateyourabilitytorecognizedatapatternsandbeabletouseananalytical
approachtoassesswhythosepatternsoccur.
38. InterviewQuestion:Whenalogicalapproachtoaproblemisineffective,howdoyoucomeupwitha
solution?
AnswerGuide:Demonstratethatyouarecapableofbeingalateralandcreativethinkerwhenaddressing
problems.
39. InterviewQuestion:Whatstepsdoyoutakewhenacustomerclaimsthatpartofhisconsignmenthas
notbeendelivered?
AnswerGuide:Showtheabilitytotakeresponsibilityforactionsoutsideyourdirectcontrol.
40. InterviewQuestion:Whatdoyoudowhensomeoneelseserrorsareadverselyaffectingyourproject?
AnswerGuide:Demonstratethatyouhavetheskillstoanalyzethecauseoftheproblemandcangetto
thetruthbeforemakingadecision.


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41. InterviewQuestion:Whenwasthelastoccasionthatyouhadtomakeaninstantcharacterjudgmentofa
persontocomeupwithasolutiontoaproblem?
AnswerGuide:Demonstratethatyouhavetheabilitytoappraiseandevaluateanothersmotivesand
intentionsquicklyandinaneffectivemanner.
42. InterviewQuestion:Tellmeaboutatimethatyouundertookacourseofstudy,onyourowninitiative,in
ordertoimproveyourworkperformance?
Answerguide:Yourresponseshouldshowthatyouwanttokeepupdatedonlatestdevelopmentsand
haveastrongbeliefinlifelonglearning.
43. InterviewQuestion:Tellmeaboutinitiativesyouhavetakentoimproveproceduresatwork?Wereyou
successful?Wouldyoudoanythingdifferentnow?
Answerguide:Youranswershouldshowconsistencyininitiatingpositiveactions.Youshouldbeableto
contributeinnovativethoughtsandactionstoimprovedifferentaspectsofthecompany.
44. InterviewQuestion:Tellmeaboutatimeyousucceededinovercomingamajorobstacle.Howdidit
makeyoufeel?
Answerguide:Youshouldshowastrongsenseofcommitmentandthetenacitytoovercomeobstacles.
Youshoulddemonstrateyourabilitytoformulateimaginativestepstosolveproblems.Youshould
conveythatyoulearnandareinspiredbypersonalsuccess.
45. InterviewQuestion:Tellmeaboutatimewhenyoufoundabetterwayofdoingsomething,which
provedtobeanimprovementontheexistingsystem.
Answerguide:Youshoulddemonstratehowyoufindwaysofimprovingsystemsatwork.Describehow
youareabletorecognizeareasthatneedimprovements.Describeyourmanagementskillsand
philosophytoimproveperformance.
46. InterviewQuestion:Hasyoursupervisorevercometoyouandpointedoutthatyouhadnotmetsomeof
yourtasksatwork?Howfrequentlydoesithappen?


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Answerguide:Showastrongsenseofresponsibility.Conveyyourabilitytotakeaction.Theinterviewer
isassessingyourinitiativeandyourabilitytoactuponyourideaswithouthavingtobetold.
47. InterviewQuestion:Howdoyouprioritizeyourwork?Giveusanexample.
AnswerGuide:Demonstratethatyouknowthedifferencebetweenhighandlowprioritytasks.
48. InterviewQuestion:Wouldyoudescribeyourselfasresilient?Ifso,pleasegivesomerecentexamples.
AnswerGuide:Showstrongcharacterandwillpowerwhenansweringthisquestion.Conveythatyou
caneasilyovercomeobstacles.
49. InterviewQuestion:Describeatimewhenyoutookonadditionalworktohelpyourteammeetacrucial
workgoal?
AnswerGuide:Describehowyouhavetakenonextraworktohelpthecompany,tohelptheteams
performance,and/ortohelpmeetanobjectivesetforyourdepartment.
50. InterviewQuestion:Givemeanexamplewhenyouspokeoutaboutsomethingyoudidntfeelwasright.
AnswerGuide:Showthatyouhaveaveryclearpointofviewandexpressesyourideasforcefully
whenevertheneedarises.Demonstratethatyoutaketheinitiativetoproveyourpoint.Conveyyour
strong,ethicalviewpoint.
51. InterviewQuestion:Givemeanexamplewhenyouhadtofaceandovercomestrongoppositionagainst
youinameeting.
AnswerGuide:Showthatyouhaveastrongcharacterandwillpowertofaceanyoneifyoufeelyour
pointisright.Demonstrateyourabilitytoarticulateandjustifyyourargumentsinaclear,logicaland
reasonableway.
52. InterviewQuestion:Haveyoueverhadaroleinateamprojectwhereyourrolewasnotclearlydefined?
Howdoyouhandlethis?


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AnswerGuide:Demonstratethatyouhavetheskillstoconfrontandclarifywithoutbeing
confrontational.Demonstratethatyouareandhavebeenactivelypreparedtomakeafullcontribution
totheproject.
53. InterviewQuestion:Whenyourteamencountersaproblem,suchasirritationwithanothercoworker,
howdoyoureachagoodresolution?
AnswerGuide:Conveythatyouvalueworkingrelationships,understandhowimportantworking
relationshipsareforthecompany,andarepreparedtoworkatmakingtherelationshipfunctionwell.
54. InterviewQuestion:Whenyoureceivepositivefeedbackaboutthecompletionofaprojectdoyougive
yourteamanycredit?
AnswerGuide:Conveyyourphilosophyaroundnurturingandrecognizeteamefforts.Expressyour
disdainfornarcissisticmannerisms.
55. InterviewQuestion:Whenyouarepartofateamthatisworkingexceptionallywell,whatdoyouthink
thereasonsareforitssuccess?
AnswerGuide:Shareyourphilosophyaroundrecognitionofasharedpurpose,theimportanceof
collaboration,andtheconceptofpoolingyourresourcestoaccomplishagoal.
56. InterviewQuestion:Whenyouhaveworkedonateam,andyourrolewascrucial,whatwasthatrole?In
whatwaywasthisteameffortdifferentorsimilartoworkingonyourown?
AnswerGuide:Discussyourcapacitytoworkasateammemberandasanindividual.Conveythatyou
recognizetheimportanceofotherscontributions.
57. InterviewQuestion:Whendidyoulastcoordinateyourworkwithothersinateamproject?Whatwas
yourmostsuccessfulcontribution?
AnswerGuide:Showanenthusiasmtowardsworkingwithinateamframework,anenjoymentofthe
collaborativebenefits,andpositivefeelingsaboutbeingpartofalargerteam.


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58. InterviewQuestion:Whenyoufeelthatateamisworkingefficiently,exceptforthefactthatone
memberisclearlynotpullingtheirweight,whatstepswillyoutake?
AnswerGuide:Demonstratehowyouarepreparedtopushforasituationwhereallmemberspooltheir
knowledge,takestepstoensureallmemberspullhis/herweight,andcreateaworkingenvironmentthat
willimproveteammembersefficiency.
59. InterviewQuestion:Describeaprojectyouwereinvolvedinthatreallyexcitedyou?Howlongdidthat
feelinglast?
AnswerGuide:Revealadedicationandpassiontowardsyourwork.
60. InterviewQuestion:Tellmeaboutatimewhenyouwillinglyvolunteeredforatask.Also,whywereyou
sointerestedinthisspecifictask?
AnswerGuide:Expressthatyoutaketheinitiativewhenitcomestoadditionalworkandarealways
interestedinincreasingyourknowledgeandcontacts.Expressthatyoualwayshaveplentyenergytodo
more.
61. InterviewQuestion:Tellmeaboutahurdlewhichgotinthewayofachievinganambitiousgoal.Howdid
yougoaboutovercomingit?
AnswerGuide:Showthatyouareahardworkerandthatyoutrytoachieveambitiousgoals.Discuss
howyoudonotsurrendereasily.
62. InterviewQuestion:Tellmeaboutagoalyouachievedwhichatsomepointsseemedhopeless?Whydid
youkeepgoingon?
AnswerGuide:Thisquestionseekstounderstandyourlevelofenergyandcommitment.Showthatyou
canworkhard,butarenotobsessiveaboutyourwork.
63. InterviewQuestion:Describeaworkrelatedgoalthatyouhavesetforyourself.
AnswerGuide:Conveythatyouareselfmotivatedbysettingambitiousgoalsandtargets.


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64. InterviewQuestion:Canyoutellmeatleastthreethingsthatyouhavedoneinthepastyeartoimprove
yourself,bothbusinesswiseandcompetencywise?
AnswerGuide:Showaninterestinlearningnewthings.Demonstratethatyouareselfmotivatedand
wanttobeasqualifiedaspossible.
65. InterviewQuestion:Tellmeaboutatimewhenyouandyourwholeteamweredemoralizedforsome
reason.Whatdoyoudotoraisespirits?
AnswerGuide:Conveythatyouareateamplayer.Demonstratethatyouareselfmotivatedandgroup
motivated.Discusshowyoudonotgiveupeasilyandhavetheabilitytoempathizewithother
colleagues.
66. InterviewQuestion:Wouldyouregardyourselfasaselfstarter?Canyougivemearecentexample
whereyoudisplayedthisquality?
AnswerGuide:Clearlydemonstratethatyoucanselfmotivatebysettingambitiousgoals,workinghard,
andkeepingupwithcurrenttrends.
67. InterviewQuestion:Tellmeaboutasituationwhenyouweregivenjobinstructionsandyouwereunable
tocomprehendtheinstructions.Howdidyougoaboutcompletingthetask?
AnswerGuide:Conveyyourunderstandingthatseekingclarificationisalright.Discusshowyoutryto
clarifythingstomakesurethejobisdonecorrectly.Conveythatyouseeconflictasnaturalandnotasa
personalattack.
68. InterviewQuestion:Howdoyoumanagetoworkwithpeoplewhomyouarenotcomfortablewith?
Whatdoyoudoinsuchsituations?
AnswerGuide:Conveyyourphilosophyaroundputtingtheteamfirst.Donotappeareasilyintimidated.
Discussyourdesiretoresolvedifferenceswithoutpersonalizingconflicts.
69. InterviewQuestion:Tellmeaboutatimewhenyouhelpedtosuccessfullymediateinaconflict?Howdid
youfeel?


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AnswerGuide:Showthatyouarehelpfulinresolvingconflictsbyunderstandingeachcoworkersviewof
thesituation.
70. InterviewQuestion:Tellmeaboutasituationwhereyouwereawareofaseriousmistakemadebya
colleagueandwhatyoudidaboutit?
AnswerGuide:Discussyourphilosophyaroundnotpointingfingersatothers.Discusshowyouattempt
tostopthemistakefromhappeningagainbymakingyourcolleagueawareofhis/hererrorinanon
blameeducationalmanner.
71. InterviewQuestion:Describeatimewhenyouhadadisagreementwithacolleagueatwork.Howdid
youmanagetoworkitout?
AnswerGuide:Demonstrateyourabilitytoresolveissuesandusesuchsituationsasopportunitiesto
reinforceinterpersonalrelationships.Discusshowyouconcentrateontheissuesandneverpersonalize
situations.
72. InterviewQuestion:Tellmeaboutatimewhenyouhadtoworkthroughsomenegativitytogetsome
workdone.
AnswerGuide:Showyourabilitytostickwithitandworkthroughnegativityquickly.
73. InterviewQuestion:Describeatimewheneveryoneinthemeetingwasopposingyourideas.Howdid
youmanagetoworkitout?
AnswerGuide:Discussyourabilitytoconvinceothersthatyourpointisright.Discusshowyousee
conflictasnatural.Discusshowyoudonotpersonalizeconflict,butratherexplaintheissuesinvolved
forcefully.Demonstratehowyouapplylogicandreasoninstandingupforwhatyoubelieveinand
clearlyarticulatehowwhatyoubelieveinmaybebestforthebusiness.
74. InterviewQuestion:Howwouldyouhandleaconflictbetweenyouandhighermanagement?


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AnswerGuide:Demonstrateyourabilitytoreasonlogicallyandforciblyargueforwhatisbestforthe
company.Yourresponseshouldreflectthatyouarerespectfulto,butnotintimidatedbyhigher
management.
75. InterviewQuestion:Doyouthinkdelegationisawaytodumpfailureontheshouldersofasubordinate
orasadynamictoolformotivatingandtrainingyourteamtorealizetheirfullpotential?
AnswerGuide:Conveythatyouseedelegationasaneffectivemanagementskillwhichallowsstafftouse
anddeveloptheirskillsandknowledgetotheirfullpotential.
76. InterviewQuestion:Whattypeofinstructionswouldyougiveyourstaffifyoudecidedtodelegate?
AnswerGuide:Discusstheimportanceofclearinstructionswithdecisivestandards.Discussthe
importanceofeveryoneknowingwhatneedstobedone,whenitshouldbefinished,andthe
quality/detailneeded.Discusshowyoudelegatetheobjective,nottheprocedure.
77. InterviewQuestion:Whatstepsdoyoutaketoensurethattheworkyoudelegateissuccessful?
InterviewAnswerGuide:Discussyourunderstandingofhowtooutlinedesiredresults,askforprogress
reports,andsetinterimdeadlines.Conveyhowyoudonotoverlyfocusonthemethodology.
78. InterviewQuestion:Whatdoyouthinkarethemostcommonexcusesteamleadersusetonotdelegate?
AnswerGuide:Factorstoconsiderincludeideasthatsometeamleadersbelievetheycandothetask
betterthemselves,donottrustotherstodothework,donotbelieveothersarequalifiedenough,donot
wanttoaddanymoreaddedresponsibilities,donotbelievetheyhavetimetoshowanyonehowtodo
thetask,believetheydonothaveanyonetowhomtodelegate,orbelievetheyaretheonlypersonwho
cancompletethetask.
79. InterviewQuestion:Whatshouldyouassumeaboutyourcoworkersifyouwanttodelegate
successfully?
InterviewAnswerGuide:Discusshowyouviewthepositivepotentialofcoworkers.Discusshowyoudo
notruleoutthepossibilitythatacoworkermaywantmoreresponsibility.Discussyourunderstanding


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thatcoworkerswanttolearnmoreandhowyourecognizethattheshorttermtraininginvestmentwill
payoffinthelongterm.
80. InterviewQuestion:Illustrateanoccasionwhensomethingvisiblyshockedyou,butyouhadtoappear
composed?
AnswerGuide:Demonstrateyourabilitytohandleuncertainty,abilitytothinkonyourfeet,andyour
characterdrivennature.
81. InterviewQuestion:Howdoyouhandlecircumstancesatworkthatmakeyoufeeltemperamentalor
cynical?
AnswerGuide:Displaymaturity,theabilitytoassesstheentiresituation,theabilitytomakegood
decisions,andtheabilitytokeepanoptimisticattitude.
82. InterviewQuestion:Duringasignificantsetback,whowerethepeopleyoucoulddependon?
AnswerGuide:Describeanestablishednetworkofpeopleyoucantrust.
83. InterviewQuestion:Whatstepsdoyoutaketoreduceyourpersonalstresslevelswhenthereare
stressfuloccasionsatwork?
AnswerGuide:Discusshowyourecognizeandworkthroughstressfuloccasions,yourstressreducing
techniques,andyourunderstandingoftheneedtotakecareofonesmindandbody.
84. InterviewQuestion:Whatstepsdoyoutaketoaccommodatesuddenandimmediatechangesthatoccur
withinyourorganization?
AnswerGuide:Demonstrateyourabilitytofunctionwithincompleteinformation,haveanadaptable
attitudetowardschangingconditions,andhandlechangewell.
85. InterviewQuestion:Whenyoulasthadaconversationwithyourmanagersmanager,whatdidyou
discussandhowdidyoufeel?


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AnswerGuide:Conveythatyouarenotintimidatedbyauthorityandthatyouhavetheabilitytoconduct
yourselfinawellmannered,professionalmanner.
86. InterviewQuestion:Haveyoueverbeenoverlookedforapromotion,whichyoufeltyoudeserved?How
didyoureact?
AnswerGuide:Yourambitionlevelandabilitytoreactpositivelytowardspersonalcareersetbacks
shouldbeapparentinyourresponse.