achieving harmony among individual efforts towards the accomplishment of group goals. Each of the managerial function is an exercise contributing to coordination. Communication It is tool required for coordination. Communication is the exchange of messages between people for the purpose of achieving common meaning. Transfer and share information or idea from one person to another to make it understood by the receiver and to achieve a favorable action. Effective management is required for all managerial functions yet it is particularly crucial for leading and coordination. Purpose of communication Means of linking people in organization Means of integrated managerial functions Means of linking enterprise to external envoirnment
Process of communication Sender/communicator Encoding Message Media Receiver Feedback One way communication Two way communication Noise Communication barriers Barriers related to sender Lack of planning Unqualified assumptions Poor expression Barriers pertaining to media Semantic distortions Loss by transmission
Barriers related to receiver Poor listening Premature evaluation Overloaded information Selective perception Both sender and receiver Differences in frame of reference Difference in perceptions between sender and receiver Difference in position, status ,power and knowledge Effective communication Planning Follow up and utilizing feedback Employing empathy Simplifying message Considering needs of receivers information Effective listening
Forms of communication
1. Oral communication
Merits Facilities feedback Speedy interchange Feeling of importance Demerits Inaccuracies Non recordable Time consuming Costly 2.Written communication Merits Accuracy Documentation Mass contact Mean for uniformity Demerits Inhibit feedback Difficult Time consuming Creates mountains of papers 3.Non verbal communication
Direction of comunication Forms of communication can be classified on the basis of its direction in an organization The direction establish the framework within which communication takes place in the organization Vertical Horizontal diagonal
1. Vertical communication a. Downward communication Oral communication media i.e. instructions, speeches, meetings telephone loudspeaker. Written downward communication job instructions, letters, handbooks, pamphlet, organizational policy statements, procedures and practices sketch of company goals and news. Annual conference of management Periodic publication house organ This is used to accomplish the following tasks Explanation of organizational plans and programs as they are implemented Answering the complaints and criticism Presentation of the organizations side of issue Motivation of the employees necessary to win their support 2.Upward communication Means for upward communication are suggestions, systems, counseling sessions, joint setting of objectives, group meetings, the practice of open door policy morale questioners and the exit interview
Crosswise communication 1.Horizontal communication The flow of information between the people on the similar organizational levels is the horizontal communication. Communication among workers of the same or that of different department in an organization 2. diagonal communication Flow of information with the persons at different levels who have no direct reporting relationship. Miscellaneous directions of communication Communication network is the pattern through which the numbers of group communicates with each other. Wheel All information flows through one control person Grapevine It is fast spreading of information by face to face communication to many individuals.
Fast efficient, flexible accurate and fulfills peoples need to communicate Gossip chain grapevine is spreading of a message to as many others as possible from a single person. Cluster chain grapevine occurs when one person passes the information to a selected few individuals . All these happens during tea breaks, lunch hours or at off duty timings. Communication by wandering around Off work communication Advance communication technology Telecommunication Teleconferencing Computers Computer networking Electronic mail system internet