AABHAS PARIK 2013PGP003 ANIMA SHARMA 2013PGP039 GAURAV GUPTA 2013PGP142 PRATEEK BAGGA 2013PGP284 PYDIPALA SHAMANTH KUMAR 2013PGP298 SHAJI S 2013PGP363 1. Describe the Consumer Behaviour Culinarian gauged consumer behaviour through three consumer research studies. Following are the key results of the studies conducted on Culinarians consumers: 75% were 30 to 55 years of age 82% were women 70% had household income above $75000 60% considered cooking their number one hobby Unaided brand awareness Income under $ 75000 Income above $ 75000 Culinarian 15% 25% Le Gourmand 17% 30% Robusto 14% 28% Star Chef and Kitchen Select 35% 45%
Key findings of study conducted on Households with income over $75000 Purchase Patterns:
32% 29% 24% 15% Purchase Patterns- Store Prefrences Mass Mercandise Outlet (Walmart) Department Store (Macy's) Kitchen Speicality Store Others- Internet, catalog etc 30% 25% 25% 10% Purchase Patterns-Purchase Reasons Attractive Displays in Stores Full-Service Store and trained staff SALE TV, Magazine Advertizing 2. How is cookware bought? How is it sold? Copper cookware which was the most expensive category is bought by most professional chefs due to superior heat conductivity. There is also a growing trend in premium cookware where the offering of coloured designer cookware matched kitchen dcor. Cookware was generally bought either by piece (open stock) or in a boxed set (ranging from 5 to 14 pieces). Most of the cookware was purchased for wedding and Christmas gifts. It was also observed that majority of cookware was bought during gifts and price promotions. Cookware was sold through variety of distribution outlets. Retail distribution outlets included kitchen specialty chains (e.g. Williams Sonoma), local specialty stores, department stores (e.g. Macys), mass merchandisers (e.g. Wal-mart), grocery stores (e.g. Kroger), direct TV sales (e.g. Home Shopping Network), Online Retailers (e.g. Amazon), and catalogues (e.g. Manufacturers direct mailings). Culinarian products were mainly sold through a network of three upscale kitchen specialty chains, the Bloomingdales and Nieman Marcus department store chains, and 75 local specialty chains. Very few orders were through direct sales via company website and catalogues sent to existing customers twice per year.
3. What is Culinarian good at? What is it bad at? Good: Unparalleled product quality Most advanced performance technology in the industry Leader in metallurgy technology Strong dealer support Positioned as elite brand Market leader in premium cookware category with 14% share Strong relationships with retailers Well trained sales staff Selective distribution network to maintain the status of the brand Bad: Brand Awareness- only 4% recalled Culinarian advertisements(2005 telephonic survey) and 50% in Orion market research they would buy the brand they recognize Apprehension in the company regarding price discounts despite of the fact that 30% households said they would be motivated and 20% by free gift purchase(Orion Market Research- Exh3) Restricted Distribution channel- buying cookware can sometimes be impulsive decision Lack of innovative methods to reach target customer Restrictive promotion policies 4. Evaluate the Price Promotion Policy The objective of price promotion was not only to appease the trade, but to broaden its customer base. Costing and demand forecasting method used by Consultant and Brown were different. Due to the following reasons consultants method seems to be more valid. According to Consultant price promotion program was ineffective in generating more profit. 1. The consultants sales projection was based on 10 years forecast model, which seemed more reliable than a simple comparison of first two months sales by Brown. Brown followed 24% decrease in first two months sales to forecast the following months. 2. Brown didnt allocate overhead cost to variable cost. Part of the manufacturing overhead needs to be allocated variable cost because its linked to production volume. Profitability of CX1 according to consultant: According to Consultants method loss in contribution due to promotion (20%) was 529281.35 and price promotion was ineffective. Profitability of CX1 according to consultant:
Brown
Promotion Without Promotion Sales (Mar-May)(Units) 184,987 59,872 Price ((CXI) 62.4 72 Variable Cost 38.64 38.64 Unit Contribution 23.76 33.36 Total Contribution 4395291.12 1997329.92 Contribution gain/loss due to promotion 2397961.2
Cannibalization
Savings in Inventory
Net gain/loss
2397961.2 According to Browns method gain in contribution due to promotion (20%) was 2397961.2 and price promotion was effective. Consultant Promotion (20%) Without Promotion Sales (Mar-May)(Units) 184,987 119,504 Price ((CXI) 62.4 72 Variable Cost 52.05 52.05 Unit Contribution 10.35 19.95 Total Contribution 1914615.45 2384104.8 Contribution gain/loss due to promotion -469489.35