Académique Documents
Professionnel Documents
Culture Documents
Methodology:
We use to collect information from various website of business data source to make the whole
report. We use Microsoft Word for report making. We also visited the Airtel website for the
information.
A report is prepared and submitted to the respective course instructor Afrins Farid.
Historical Background
Corporate Profile
Chairman
Vice Chairman
Managing Director
Company Secretary
Legal Status
Date of Incorporation
: January 2010
Registered Office
Line of Business
: Telecommunication
Phone
Fax
: 02 - 8951786
: customerservice@bd.airtel.com
Website
: www.waridtel.com.bd
Auditors
Tax Consultant
Technological Communication
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E-mail:
E-mail is a modern mail communication system that helps a company to communicate with
their client, customer, investors and many others.
Fax:
Fax is also helps to send a documents one branch to another branch like an image.
Messaging:
Write a letter for official worker to information of official notice or mobile massaging.
Multimedia:
TV channels help for advertising of Airtel Bangladesh Ltd.
Communication Media
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Annual Report:
Airtel publishes Annual Report every year. They publish annual report so that the
shareholders of the company come to know about the bank in which they invested money.
Another reason of publishing annual report is to attract new investor.
Newspaper:
Newspaper is a very common, cheap and easy way to share information, events, news in a
very short time to general public.
Customer Survey:
They take customer survey to meet their needs faster, solve their problems even better, and
gain their 100% satisfaction. In this journey, they need customers active participation.
Notice:
Another important tool is notice. Airtel uses notice for events, accident, special events,
information, certain change of plan, repairing, policy change etc.
Organizational Structure
Chairman &Managing
Director
Sunil Bharti Mittal
PresidentEnterprise
services Drew
Kellon
Business
DirectorDTH Services
Ajai Puri
PresidentMobile
Services
Atul Bindal
PresidentTelemedia
services
K Srinivas
Executive Director
Networking Device
Group
Joachim Horn
Executive Director
Supply Chain
S. Asokan
Executive Director
Human Resource
Krish Shankar
Executive Director
Finance
Srikanth
Balachander
Director
Local & Regulatory
Jyoti Pawar
Director
IT
Amrita Gangotra
Director
Internal Assurance
Shamim Ramalingam
Formal Communication
1. Vertical Communication is two types, from upper level to lower level and lower
level to upper level.
Chairman &Managing
Director
Sunil Bharti Mittal
PresidentEnterprise
services Drew
Kellon
Business
DirectorDTH Services
Ajai Puri
PresidentMobile
Services
Atul Bindal
PresidentTelemedia
services
K Srinivas
Executive Director
Networking Device
Group
Joachim Horn
Executive Director
Supply Chain
S. Asokan
Executive Director
Human Resource
Krish Shankar
Executive Director
Finance
Srikanth
Balachander
Director
Local & Regulatory
Jyoti Pawar
Director
IT
Amrita Gangotra
Director
Internal Assurance
Shamim Ramalingam
Chairman &Managing
Director
Sunil Bharti Mittal
PresidentEnterprise
services Drew
Kellon
Business
DirectorDTH Services
Ajai Puri
PresidentMobile
Services
Atul Bindal
PresidentTelemedia
services
K Srinivas
Executive Director
Networking Device
Group
Joachim Horn
Executive Director
Supply Chain
S. Asokan
Executive Director
Human Resource
Krish Shankar
Executive Director
Finance
Srikanth
Balachander
Director
Local & Regulatory
Jyoti Pawar
Director
IT
Amrita Gangotra
Director
Internal Assurance
Shamim Ramalingam
Internal Communication
Internal communication in a company is always done through emails. But it often gets
restricted to the availability of a PC, laptop or a smart phone. To tackle this challenge Airtel's
staff of 20,000 is now connected with me-tize, designed by IBM and implemented in a
phased manner over the past couple of months, to communicate with each other with the help
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of SMS. Today, the system hosts almost 90 percent of the communication within the
company, pushing emails to a corner, according to the Economic Times.
External Communication
Partner communication
This section outlines Airtel requirements with respect to Partner Communication. Airtel
believes that Communication is the nerve line for any partnership and focuses on establishing
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transparent,
two-way
and
trusting
relationship
with
all
partners.
Investor Relations
They are cordial for any investor relationship. They have a helpline for new investor.
Customer support
As an airtel customer you have the convenience to access our 24-hr customer service number
from any part of Bangladesh, from your airtel phone. What's more, you can access them from
your landline too.
Advice
customer low call rate, free sms, internet service & other social responsibilities then they will
show good performance in future with other operators.
Conclusion
In this report we have talked about Airtels Communication system of their business. It is a
good experience for our educational improvement. We have learned here how a company
communicates internally or externally. We also learned a lot of things that was unknown to us
in past.
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