LS QA Manual

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http://www.lscns.com
Head Office
: Floor Nos. 12 and 17, LS Tower, 1026-6, Hogye-dong,

Dongan-gu, Anyang-si, Gyeonggi-do, 431-080, Korea
.Tel : 82-2-2189-9114, Fax:82-2-2189-9119
Anyang Plant : 555 Hogae-Dong, Dongan-Gu, Anyang-Si, Gyeonggi-Do

431-831, Korea
.Tel : 82-31-428-4162, Fax : 82-31-428-4033
Gumi Plant
: 190 Gongdan-Dong, Gumi-Si, Gyeongbuk 730-708, Korea

.Tel : 82-54-469-7340, Fax : 82-54-469-7150
Indong Plant : 643 Jinpyeong-Dong, Gumi-Si, Gyeongbuk 730-735, Korea`

Donghae Plant: 1377 Songjeong-dong, Donghae-Si, Gangwon 240-806,Korea
QUALITY MANUAL
Document No. : QM-901
Revision No. : 22
Last Revision Date : March 15, 2012
Unauthorized efflux or distribution of this Manual is strictly prohibited.
LS Cable Ltd. user license only, These documents are property of LS Cable Ltd.
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Section: 1.0 Table of Contents

Page: 1/1
Date: 03/15/2012
Revision: 22
1.0 Table of Contents

Section 1.0
1.1
1.2
1.3
Table of Contents
Quality Manual Confirmation
Quality Manual Revision History
Scope of Application
-----------------
1
2
3
4
Section 2.0 Terms and Definitions

2.1 Organization Chart
----- 5
----- 6
Section 3.0 Quality Policy
----- 7
Section 4.0 Quality Management System
----- 8
Section 5.0 Management Responsibility
----- 14
Section 6.0 Resource Management
----- 20
Section 7.0
7.1
7.2
7.3
7.4
7.5
7.6
----- 22
----- 24
----- 27
----- 31
----- 33
Section 8.0
8.1
8.2
8.3
8.4
8.5
Product Realization
Planning of Product Realization
Customer-related Processes
Design and Development
Purchasing
Production and Service Provision
Control of Monitoring and Measuring
Devices
----- 36
Measurement, Analysis and Improvement

General
Monitoring and Measurement
Control of Non-conforming Product
Analysis of Data
Improvement
Section 9.0 Others

9.1 Procedures by ISO 9001 Requirement
9.2 List of Quality Records
----- 38
----- 39
----- 45
----- 47
----- 48
----- 51
----- 53
Page: 1
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Section: 1.1 Quality Manual Confirmation

Page: 1/1
Date: 03/15/2012
Revision: 22
1.1 Quality Manual Confirmation

Following the overall revision of the quality manual based on ISO 9001:2008, the
latest revision No. 18 shall be applied to each requirement item below.
Section
Title
Page Revision
1.0
Table of Contents
1.1
Quality Manual Confirmation
1.2
Quality Manual Revision History
1.3
Scope of Application
2.0
Terms and Definitions
2.1
Organization Chart
3.0
Quality Policy
4.0
Quality Management System
8-13
5.0
Management Responsibility
14-19
6.0
Resource Management
20-21
7.1
Planning of Product Realization
22-23
7.2
Customer-related Processes
24-26
7.3
Design and Development
27-30
7.4
Purchasing
31-32
7.5
Production and Service Provision
33-35
7.6
Control of Monitoring and Measuring Devices
36-37
8.1
General (Measurement, Analysis and Improvement)
38
8.2
Monitoring and Measurement
39-44
8.3
Control of Non-conforming Product
45-46
8.4
Analysis of Data
8.5
Improvement
9.1
Procedures by ISO 9001 Requirement 51-52
9.2
List of Quality Records
21
Date
03/15/2012
47
48-50
53-54
The contents above have been duly confirmed.
March 15, 2012

Quality Management Representative
Manager of Quality Management office
Seung-jae, Choi
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Section: 1.2 Quality Manual Revision History

Page: 1/1
Date: 03/15/2012
Revision: 22
1.2 Quality Manual Revision History

Revision
Enacted
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
Date
Description
Enacted in English for use in overseas biddings.

Reflected organizational changes.
Revised in Korean and English for domestic use.
Overall revision to adopt ISO 9001 quality system.
Reflected the advices from the preliminary audit
by ISO 9001.
Jun,1993 Reflected the advices from the initial audit by ISO 9001.
Jan,1994 Reflected the organizational changes and
supplemented deficiency.
Jul,1994 Reflected the advices from the periodical audit by ISO 9001.
Feb,1995 Reflected the revision of ISO 9001(1994), organizational
changes, and the feedback from customers.
Jun,1995 Reflected the results of ISO 9001 periodical audit and
the feedback from customers.
Aug,1995 Reflected the results of ISO 9001 periodical audit.
Feb,1996 Changed the English expressions of the quality policy.
Jul,1996 Added facility part to the organization chart and
Feb,1998 Reflected organization changes and and
Sep,1998 Revised following the establishment of
a corporate-wide integrated quality system.
Jun, 2001 Overall revision following the new ISO 9001:2000.
Sep, 2002 Revised the quality policy and the quality manual scope, etc.
Oct, 2003 Reflected the head office address changes
and reorganization details, etc.
Mar, 2005 Reflected the name of a company changes
LG Cable Ltd. to LS Cable Ltd
July, 2008 LS Cable splits into LS Corp., LS Cable Ltd. & LS Mtron Ltd.
Reflected the CEO and Organization changed .
Mar, 2009 Overall revision following the new ISO 9001:2008.
Revised numbering way of the procedures
April, 2011 Reflected the name of a company changes
LS Cable Ltd. to LS Cable & System Ltd
Mar, 2012 Reflected the feedback from customers.
Feb,1985
Oct,1986
Nov,1989
Feb,1993
May,1993
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Section: 1.3 Scope of Application
Page: 1/1
Quality Manual
Date: 03/15/2012
Revision: 22
1.3 Scope of Application

This quality manual shall be the base for the implementation of LS Cable & Systems
quality management, and no subordinate Procedures documents shall supersede
this manual.
This manual is composed to satisfy the requirements of ISO 9001:2008,
which is to adopt ISO 9001 quality system, and the product family to be covered by
this manual shall include:
- Design and manufacture: Copper telecommunication cable, Power cable, Power
cable accessories, Control cables, Nuclear power plant cables, Rubber
floorings, Vibration absorbent rubbers, Connectors for electronics
equipment, Overhead AL conductor, OPGW (Optical fiber composite
ground wires), Anisotropic conductive films for display material, Appliance
wiring materials, Busduct systems, Aluminum extruded products for
industrial applications
- Manufacture (excluding design): Magnet wire, Bare conductor, Communication
cable(LAN), Copper rods, Aluminum products for curtain walls.
Control of customer-supplied product and Control of special process, parts of ISO

requirements, are excluded from this quality management system.
Each individual department, however, may prepare and apply a separate quality
manual to meet customers special needs.
Currently, Quality Plans (ASME NQA, etc.) and Quality Manuals are separately
Implemented for TS/TL 9000-certified product family, electricity system, machinery
business division and for special customers.
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Section: 2.0
.0 Definition of Terms
Page: 1/1
Quality Manual
Date: 03/15/2012
Revision: 22
2.0 Terms and Definitions

The terms described below and others shall abide by ISO 9000:2008 / KS A 9000:2001
standards.
Organization : A group of people and facilities with an arrangement of responsibilities,
authorities and relationships.
Requirement : The need or expectation stated explicitly, or the need or expectation
implied generally or required obligatory
Nonconformity : Non-fulfillment of a requirement
Quality : The degree to which a set of inherent characteristics fulfils requirements
Quality policy : Overall intentions and direction of an organization related to quality
as formally expressed by top management
Quality management : Coordinated activities related to quality to direct and control
an organization
Quality planning : Part of quality management focused on the setup of quality objectives
and specification of necessary operational processes and related
resources to fulfill the quality objectives
Quality control : Part of quality management, focused on the fulfillment of quality
requirements
Quality assurance : Part of quality management, focused on the provision of confidence
that quality requirements will be fulfilled
Quality improvement : Part of quality management, focused on the improvement of
the ability to fulfill quality requirements
Corrective action : Action taken to eliminate the cause of a detected nonconformity
or other undesirable situation
Preventive action : Action to eliminate the cause of potential nonconformity or other
undesirable potential situation
Quality manual : Document specifying the quality management system of an organization
Quality plan : Document specifying which procedures and associated resources shall
be applied to a specific project , product , process or contract, and by whom
and when those shall be applied
(Quality) Record : Document stating results achieved or providing evidence of activities
performed
Audit : A systematic, independent process for obtaining audit evidence and evaluating
it objectively to determine the extent to which the agreed criteria are fulfilled.
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Section: 2.1
.1 Organization Chart
Page: 1/1
2.1 Organization Chart

Corporate-wide
Management
Review Meeting
Chief Executive Officer

(CEO)
Manager of
Quality Management Office
(Quality Management
Representative)
Business Place
/Division-wide
Management
Review Meeting
Executive Directors of
Business Place
Managers of Business Division

(Directors)
Manager of Business Planning Dept.
Manager of QA/CS Dept.
Manager of Production Dept.
Manager of
Design & Development Dept.
Manager of product Control Dept.
Manager of Production Control Dept.
Manager of Sales Dept.
Manager of
Financial Supporting Dept.
Manager of
Measuring Equipment Control Dept.
Manager of
Facilities Maintenance Dept.
Manager of Purchasing Dept.
Manager of
Standard Management Dept.
Manager of
Personnel/Education Dept.
1.This organization chart is prepared based on the quality management

functions, and the names and scale of them may be changed to reflect
the characteristics of each business place/division.
Business place and business division may have similar functions.
2.The scope of ISO 9001 certification shall include business areas
and common areas.
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Section: 3.0
.0 Quality Policy
Page: 1/1
Date: 03/15/2012
Revision: 22
3.0 Quality Policy

LS Cable & System, to provide the products and services that best meet
the needs and expectations of customers, shall establish Quality Policy
as follows:
Quality Policy
Recognizing customers as the foundation of our existence,
we shall make our utmost efforts to commit ourselves to be
a reliable partner and to realize our customers satisfaction as
well as to comply with the law by delivering safe products and
services that meet their expectations and needs just in time.
All executives and employees of LS Cable & System shall understand
the quality policy and fulfill the materialized quality objectives.
The details of quality objectives are described in Section 5.
For efficient implementation of the quality policy, the quality control department
manager, as a quality management representative, shall have organizational
freedom independent of cost and delivery time, and shall have the responsibilities
and authorities to maintain and improve the quality system.
This emblem represents LS Cable & Systems

quality policy, and may be
used in various documents for internal
and external use.
Seung-Jae, Choi
Quality Management Representative,
Manager of Quality Management Officer
John (Jong-Ho) Son

President & CEO
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Section: 4.0
.0 Quality Management System
Page: 1/6
Date: 03/15/2012
Revision: 22
4.0 Quality Management System

1. Objective and scope
This section describes the quality management system to ensure that the
customers needs and the requirements of ISO 9001 are satisfied in each and
every phase of the management activities, product realization, resource
procurement, and measurement/analysis/improvement, which shall enable
efficient operation of quality management system and provide relevant evidences.
2. Responsibilities and authorities

1) The manager of quality management department shall:
- Establish a quality management system and enhance its effectiveness,
- Manage the enactment/revision of quality manual,
- Manage the latest version of quality manual,
- Manage the valid version of standards of business places (Anyang, Gumi,
Indong): Computer information systems for regulation,
- Manage quality record.
2) The manager of standard management department shall
- Manage the valid version of company regulations which is a part of the
standards
: Computer information systems for regulation,
- Manage the valid version of standards of a business place (Head office)
: Computer information systems for regulation.
3) The managers of business divisions shall
- Implement the latest version of quality manual,
- Prepare and maintain standards,
- Maintain quality record.
4) The managers of production-related divisions may refer to/utilize the
quality plan or others to:
- Understand and apply the processes necessary for the quality management
system,
- Determine the sequence and correlation of processes,
- Determine the standard and method for the efficient operation and
management of processes,
- Ensure the availability of the information and resources to support the
operation and monitoring of processes,
- Monitor, measure and analyze processes,
- Implement the actions for the continued improvement of the planned
result (objective) of a process.
The processes, however, shall be managed in compliance with ISO 9001.
Subcontracting processes shall be monitored and managed by the quality
management system.
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Section: 4.0
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3. Quality management matrix
Measurement, Analysis, Improvement
Product Realization
Resource
Management
Management Responsibility
Quality Management
System
ISO 9001:2000
Requirements
Auditee/Dept. to be audited Related Dept.

Req.
No. Sales
Measuring
General Standard
Incoming
Design &
Production
Facilities
Equipment
Purchsing
Production
Support Management Inspection
Development
Control
Maintenance
Control
QA
QM
General
4.1
General requirments
4.2.1
Quality manual
4.2.2
Document management
4.2.3
Records management
4.2.4
Management's commitment
5.1
Focus on customers
5.2
Quality policy
5.3
Quality objective
5.4.1
Planning of QM system
5.4.2
Responsibilities and authorities
5.5.1
QM representative
5.5.2
Internal communication
5.5.3
Management review
5.6
Supply of resource
6.1
Personnerl assignment
6.2.1
Training, recognition, capability
6.2.2
Infrastructure
6.3
Work environment
6.4
Planning of product realization
7.1
Determination of product-related
requirement
7.2.1
Review of product-related requirements
7.2.2
Communication with customers
7.2.3
Design and development
7.3
Purchasing
7.4
Production and service provision
7.5.1
Identification and traceability
7.5.3
Preservation of products
7.5.5
Control of monitoring and measuring

devices
7.6
General
8.1
Customer satisfaction
8.2.1
Internal audit
8.2.2
Monitoring & measuring of process
8.2.3
Monitoring & measuring of product
8.2.4
Control of nonconforming product
8.3
Analysis of data
8.4
Continued improvement
8.5.1
Corrective action
8.5.2
Preventive action
8.5.3
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Section: 4.0
Page: 3/6
Note (Fig.1): Quality management system based on process
Continued Improvement of Quality Management System
Management
,
Responsibility
Resource
,
Management

Customer
Requirements
Measurement,
,
Analysis,

Improvement
Product
Realization
Input
Legend:
Customer
Output
Product
Value-adding activities
Satisfaction
Information flow
Note (Fig.2): Example of process network
Management by Process
Resource A
Input A
External
customers Input B
Process A
Process B
Resource C
Output A
Input C
Process C
Output B
Resource B
Output C External
customers
A P
C D
Feedback
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Section: 4.0
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Date: 03/15/2012
Revision: 22
4. Document structure of quality management system

1) Definitions: The names of quality system documents shall
be applied respectively in accordance with the
management standard of the business place.
Quality
Manual
Procedures
Instruction
Quality Record
2) Quality manual: The supreme document that provides

the company QM system including a
quality policy.
3) (Quality) Procedures: As the document that specifies the
quality activities of individual business
place/division and is not subject to the
quality manual, it is divided into
regulation, directives and guidelines.
4) (Quality) Instruction: The standard that specifies quality
planning methods, finished goods, semi-finished goods,
materials, machinery & equipment, measuring equipment,
tools, fixtures and furniture, and work methods.
5) Quality record :The records resulting from quality system
activities.
5. Objects of documentation
The objects to be documented shall be as follows:
- Quality policy and quality objectives
- Quality manual
- Documented procedures that ISO 9001 requires
- The documents that the company organizations require for efficient planning,
implementation and management of processes
- Quality records that ISO 9001 requires.
Here, the documented procedures shall include the establishment, implementation
and maintenance of the documented procedures.
6. Management of quality manual

1) Review and revision
- The manager of the quality management department shall review the
suitability of and revise the quality manual when customers and/or
certification authorities require or when a relevant domestic and/or foreign
regulation/standard is amended.
- The revised part shall be distinguished by drawing underlines or bar lines.
- The reason of each revision shall be stated in Section: 1.2.
2) Management of the latest version
Quality management department shall immediately retrieve the old version or
have the relevant department discard it so that the latest valid version may be used.
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Section: 4.0
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7. Document management
1) Documents
- Documents shall include the standards of the company, drawings and the
technical materials for external use.
- Quality record is a special type of document and shall be managed according to the
provisions in Paragraph 7 of this section.
2) The approver of enactment & revision of standards shall be as follows.
Classification
Company
Business
Place/
Division
Approver
Managing Dept.
Regulation
Representative director
Guidelines
Directives
Executive director
Executive director
Standard Management Dept

Standard Managementl Dept
QM office
Guidelines
Manager of a preparing Dept.
QM office
Instruction
Manager of a preparing Dept.
QM office
3) Identification and management of a valid version
After the approval of the enactment/revision by an appropriate approver,
documents shall be registered with the Standard Management Dept. and
the management department shall, to make the new version distinguished, manage
them in the way like distributing the latest document or publishing it through an
information system to enable real-time search.
4) Process for managing documents and data
- Standard management department shall publicize a document and preserve
an original version according to the corresponding # Procedures document.
- The manager of design & development department shall perform their duty according
to the corresponding # Procedures document.
- The managers of relevant departments shall perform their duty according
to the corresponding # Procedures document to manage the documents and data
originated from outside.
5) Management of document amendment
- The revision of a document shall be reviewed by an originating department,
and shall be approved by a relevant approver.
- A revised part of a document shall be distinguished by underlines or bar lines.
- The revised version shall be distributed to the related departments
and the old version shall be retrieved or discarded.
6) Use of document
- A document shall be managed to be easily readable and available.
- The document obtained from outside shall be distinguished and recognized when it is
distributed.
- When no-more-valid documents are preserved for reference, they shall be
managed so as to be easily distinguished.
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Section: 4.0
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Quality Manual
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8. Management of quality record

1) Objects of quality record
They shall include the quality records required by ISO 9001, which are described in
Section 9.2 List of quality records in this quality manual.
2) Preservation period of quality record
It shall be determined by the Document classification system and preservation period
table (Filing system) of the company.
3) Management of quality record
- A category number shall be given to all quality records according to the Document
Classification System.
- All records shall be filed not only to protect, identify, search, store them but also to
easily recognize their preservation period and disposition status. In addition, the
archives shall be protected from inundation, fire, theft, insects and humidity.
- Other detailed jobs shall be performed according to the corresponding # Procedures
document.
9. Related procedures documents

1) Regulation for the management of company standards
LSC-GM-00040
2) Directives/Guidelines for the management of
LSC-QM-XXXXX
quality record
3) Directives for the management of drawings
LSC-ED-XXXXX
4) Directives for Spec., Design books and drawings, etc.
LSC-ED-XXXXX
LSC-RD-XXXXX
5) Directives for Technology Information sharing ststem
LSC-ED-XXXXX
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Section: 5.0
.0 Management Responsibility
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Revision: 22
5.0 Management Responsibility

This section describes the responsibilities, authorities, managements commitment,
customer-oriented management, quality objectives, quality management system planning,
communication, and management review to ensure the implementation of quality
management system; its continued suitability, adequacy and effectiveness; the availability
of resources; and the communication in compliance with the quality policy.

1) Top management shall:
- Determine the total volume of resources,
- Approve the quality policy and the quality objectives of individual business division,
- Internally communicate the requirements of customers as well as statutory and
regulatory,
- Appoint a quality management representative and grant his/her responsibilities and
authorities,
- Approve a quality manual,
- Preside over a corporate-wide management review meeting (and also verify
the effectiveness of QMS).
2) Executive directors of business place/division shall:
- Determine the resources of a business place/division,
- Approve the quality policy of a business place/division and the quality objectives of
a department,
- Approve quality procedures,
- Preside over a quality review meeting (and also verify the effectiveness of QMS).
3) The manager of quality management dept. (quality management representative) shall:
- Establish, implement and maintain QMS processes,
- Report the performance of QMS and the need for its improvement to top management,
- Have all organizations to well understand the requirements of customers.
The detailed method to fulfill the items above shall include:
Preparation of a work allotment chart of the department,
Enactment and revision of a quality manual, and management of the latest version
thereof,
Maintenance and improvement of related Procedures documents,
.Collect and analyze monthly quality reports and perform management review on that,
Role as a secretary of the management review meeting of a company/business place,
Planning and fulfillment of internal quality audit; corrective actions for nonconformity;
review of validity,
Management of qualifications of internal auditors,
Planning and fulfillment of the training plan for the staff of the department,
Maintenance of related quality records,
Role as a contact point for customers and certification authority, if necessary.
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Section: 5.0
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Quality Manual
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4) The manager of standard management department shall:

- Prepare a work allotment chart of the department,
- Use the latest version of quality manual,
- Maintain and improve relevant Procedures documents,
- Manage the valid versions of company regulations and head office standards,
- Plan and fulfill the training plan for the staff of the department.
5) The manager of purchasing department shall:
- Maintain and improve relevant procedures documents,
- Ensure that the purchased goods shall conform to the requirements of the organization,
- Order, purchase, store and release goods,
- Manage a material warehouse (where goods shall be managed separately by
category: Accepted, Rejected, Waiting for inspection),
- Handle abnormal materials and inform the supply partner of the fact,
- Evaluate and select suppliers and perform the related follow-up actions,
- Analyze the suppliers data,
- Plan and fulfill the training plan for the staff of the department,
- Maintain related quality records.
6) The manager of incoming inspection department shall:
- Maintain and manage the qualification of incoming inspectors,
- Prepare and implement incoming inspection specifications,
- Identify, inspect, and test the materials requiring an incoming inspection,
- Manage materials according to results of incoming inspection (where goods shall be
managed separately by category: Accepted, Rejected),
- Issue the NCR (Non-conformance report) for non-conforming materials,
- Request non-conformance corrective action (related supplier) and determine
the method of dispose the non-conforming materials,
- Analyze the suppliers the quality data,
- Maintain related quality records,
- Plan and fulfill the training plan for the staff of the department.
7) The manager of education and training department shall:
- Identify the works affecting quality, and select and allocate the personnel thereof,
- Plan and fulfill the training plan and evaluate its effectiveness,
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Section: 5.0
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Quality Manual
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8) The manager of facilities maintenance department shall:

- Identify the facilities to maintain and maintain the facilities and monitoring equipment,
9) The manager of measuring equipment control department shall:
- Identify and determine the monitoring & measuring equipment,
- Establish and fulfill the plan to inspect and correct measuring equipment,
10) The manager of sales department shall:
- Maintain and improve relevant procedures,
- Identify and review the requirements of customers, statutory and regulatory,
- Perform follow-up actions based on the result of contract review,
- Communicate with customers regarding customers complaints and others,
11) The manager of production control shall:
- Present feedback on the contract review request, such as the production
capacity and the appropriateness of the delivery time,
- Establish a demand plan for materials and provide it to a purchasing department,
- Plan and adjust production schedules,
- Plan and fulfill the training plan for the staff of the department
12) The manager of product control and the partners of product control shall:
- Manage the packing, marking, storage, preservation and delivery of products,
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Section: 5.0
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Quality Manual
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13) The manager of design & development department shall:

- Enact, revise, implement the specifications for materials, products, design, design
documents, packing, etc.,
- Manage the planning, input, output, review, verification, validity and change of
design & development,
- Perform technical review of the customers requirements, and the nonconformity of
materials and work in process,
- Manage internal and external drawings and data,
- Manage the qualifications of designers,
14) The manager of production department shall:
- Handle and perform a routine check-up of facilities, and monitoring/measuring
devices,
- Manage the establishment, revision, disposition of quality plan, work standards,
and facility operation standard/work instruction,
- Perform interim/self-inspection and ask for the inspection of finished goods,
- Monitor and measure processes (including process capacity and product
characteristics),
- Issue the NCR (Non-conformance report) for process and perform a due action
according to the decision on non-conforming products handling,
- Manage the lots traceability of products and materials,
15) The manager of QA/CS department shall:
- Establish quality policy of the department and have the role as a secretary of
the management review meeting,
- Identify product requirements and establish quality objective,
- Prepare the specifications of inspection and plan/implement the inspection/test,
- Analyze, manage and periodically monitor inspection data,
- Collect and analyze monthly quality reports and perform management review on that,
- Educate inspectors and manage their qualifications,
- Issue the NCR for non-conforming finished products,
- Decide the disposition of non-conforming products and re-verify the results of
corrective actions,
- Establish, fulfill and report internal quality audit plan,
- Issue a written request of the corrective action for nonconformity and
complete the matter (including the check-up of its validity),
- Establish the identification & trace system of materials and products,
- Receive and handle the dissatisfaction from customers,
- Survey the reaction and the degree of satisfaction of customers,
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Section: 5.0
Page: 5/6
Quality Manual
Date: 03/15/2012
Revision: 22
3. Managements commitment
Top management shall present the will to develop and implement the quality
management; to maintain the effectiveness thereof; and to continuously improve it through
the followings:
- Communication of the importance of fulfilling customer, statutory and regulatory
requirements
through the organization
- Ensuring the establishment of quality policy and quality plan
- Holding a corporate-wide management review meeting
- Ensuring the availability of resources
These may be confirmed through the presentation of related documents or interview with
the top management.
4. Customer-oriented management
Top management shall ensure that customer requirements are determined and fulfilled to
achieve the objective to enhance customer satisfaction.
The detailed implementation method shall be provided in Section 7.2 (Customer-related
processes) and Section 8.2 (Monitoring and measuring) of this quality manual.
5. Quality policy
Quality policy shall be provided in Section 3 of this quality manual.
Top management shall review the adequacy of the quality policy once or more a year
and amend it, if necessary.
6. Quality objectives and quality management system planning

1) Planning of quality objectives
Top management shall ensure that the quality objectives are established by each
level of the organization according to related functions through the followings:
- Draw-up of consensus on the quality objectives of individual business division
- Draw-up of consensus on the quality objectives of individual department of
a business division
- The objectives of department manager and strategy agreement, etc.
These shall be prepared in the first quarter of each year.
The related materials thereof shall be filed and maintained so as to be easily available.
The quality objectives shall be directly related to the fulfillment of quality policy
and be measurable.
The grounds of quality objectives shall be individual objectives and/or strategy
agreement, and the monitoring/measuring records for the objectives shall be
monthly quality reports or management review records.
2) Planning of quality management system
Top management shall plan and fulfill the quality management system so as to
satisfy Section 4: Quality management system of this quality manual, and shall
ensure the completeness of the amendment when it is planned and implemented.
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Section: 5.0
Page: 6/6
Quality Manual
Date: 03/15/2012
Revision: 22
7. Internal communication
Top management shall ensure that the effectiveness of the quality management system
is adequately communicated within the organization through the followings.
- Meeting minutes or materials of corporate-wide quality management review meeting
- Minutes or materials of various meetings
- E-mail records or internal publications
8. Management review
1) General
- Top management shall hold corporate-wide management review meeting once or
more a year to ensure the suitability, adequacy and effectiveness of the
Quality Management System (QMS).
- Executive director of individual business place/division shall hold management review
meeting of the business place/division once or more a year for the same purpose
stated above.
- The topics of the management review meeting shall include quality policy, quality
objectives,the evaluation of the opportunity to improve QMS and the need for revision
thereof.
- The record of management review, as a quality record, shall be maintained
according to the # Procedures document.
2) Input for review
The input for review shall be as follows:
- Audit results
Quality planning & Management Review Procedure'
- Customer feedback
- Performance of processes and the conformity of a product
- Preventive actions and the status of corrective actions
- Follow-up actions for the result of a previous management review
- Planned amendment that may affect quality management system (e.g. external
environment, statutory and regulatory restriction)
- Other proposals for improvement, etc.
3) Output of review
The output of management review shall be as follows:
- Improvement of the effectiveness of the quality management system and its
processes
- Improvement of product in regard to customer requirements
- The necessity for resources
- Others including the implementation strategy for the organization and customers, etc.

1) Quality planning & Management Review Procedure'
2) Directives/Guidelines for the management of quality record
LSC-QM-00204
LSC-QM-XXXXX
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Section: 6.0
.0 Resource Management
Page: 1/2
Quality Manual
Date: 03/15/2012
Revision: 22
6.0 Resource Management

This section shall be applied to the procurement of resources, human
resources, infrastructure and work environment, the purpose of which is to implement
and maintain the QMS of the company and to achieve the product conformity.

1) Each department manager shall:
- Prepare a work allotment chart of the department. (Follow the related # Procedure
document)
- Maintain and manage the qualifications of internal auditors (Follow the related
# Procedures document)
- Maintain and manage the qualifications of designers (design verifiers) (Follow the
related # Procedures document)
- Maintain and manage the qualifications of inspectors for incoming inspection (Follow
the related # Procedures document)
5) The manager of quality assurance department shall:
- Maintain and manage the qualifications of inspectors (Follow the related # Procedure
document)
3. Procurement of resource
The company and organization shall procure resources for the following purpose.
Here, the resources shall include human resources, material resources and financial
resources.
- Implementation and maintenance of the QMS and the continued improvement thereof
- Enhancement of customer satisfaction
4. Human resource
1) General
The standard of the qualifications - such as schooling, training, skill and career
shall be established for the personnel who affect the product quality such as
those who perform internal quality audit, design & development and inspection
(incoming, product, etc.), and an appropriate qualifications shall be granted to them
and duly managed.
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Section: 6.0
.0 Resource Management
Page: 2/2
Quality Manual
Date: 03/15/2012
Revision: 22
2) As for the competence, awareness and training of the personnel, the followings shall be
fulfilled.
- Determine the competence requirements of the personnel who will perform the works
that affect product quality.
- Provide the training opportunity or others to satisfy the competence requirements.
- Identify the effectiveness of training or other actions.
- Recognize how well the organization members understand the importance and
correlation of their activities and the degree to which they contribute to the
achievement of the quality objectives.
- Maintain quality records (e.g. schooling, training, skill and careers).
Quality record shall include training plan, experience, careers, qualification-related
records, education certificates, records on the effectiveness of training, and job
capability, which shall be maintained according to # Procedures document.
5. Infrastructure
The company and organization shall determine, secure and maintain the infrastructure
required to achieve the conformity to product requirements, and shall:
- Manage buildings, offices, warehouses, and other facilities
- Perform the planning and preventive maintenance of the equipment for process (e.g.
facilities, equipment, tools, and software) : according to the related # Procedure
document.
- Manage support services. (e.g. transportation equipment, communication, intranet, etc.)
A management department to perform these works shall be appointed.
6. Work environment
Each department manager shall determine the work environment necessary to achieve
product conformity, and which shall include the followings:
- Resting/meeting space
- Safety gears and safety rules
- Layout, etc.
7. Related procedures document

1) Regulation for human resource recruitment, etc.
LSC-HR-XXXXX
2) Regulation for quality audit
LSC-QM-00205
3) Guidelines for qualifications of design verifiers and designer
LSC-HR-XXXXX
4) Guidelines for qualifications of inspectors
LSC-QM-XXXXX
5) Directive for the management of facilities and machinery
LSC-PM-XXXXX
6) Directive for training and education, Directive for OJT
LSC-HR-XXXXX
LSC-QM-XXXXX
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Section: 7.1
.1 Planning of Product Realization
Page: 1/2
Quality Manual
Date: 03/15/2012
Revision: 22
7.1 Planning of Product Realization

This section shall be applied to the planning of product realization to satisfy
the product requirements of customers.

- Identify product requirements and establish quality objectives,
- Establish the product inspection & test plan including the criteria for acceptance and
rejection.
- Fulfill/use quality plan and QC process chart.
- Use # Quality specifications, etc.
3. Processes
1) The manager of quality assurance department shall establish quality objectives for
each product within the first quarter of each year through objective consensus
meeting, etc.
2) The managers of production and related department shall plan and develop the
necessary processes for product realization.
The planning shall be consistent with the process requirements of the companys
QMS and shall be fulfilled referring to the followings.
- Quality objectives and product requirements
- The needs for establishment/documentation of processes, and the needs for resource
procurement
- The methods of verification, validation, monitoring, inspection and testing related to
product requirements; and the criteria for product judgment.
- The records necessary for presenting the evidence of the conformity of finished goods
and of the realization processes, which shall be maintained according to the related
# Procedures document.
3) Quality record may vary depending upon the characteristics of business division/
department/product, which shall include QC process chart, production process
chart, work flow chart, etc.
4) The manager of production department shall utilize a quality plan for the relevant
products, and also prepare and utilize # Quality specifications
(work standard, design specifications, design books, etc.).
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Section: 7.1
.1 Planning of Product Realization
Page: 2/2
Quality Manual
Date: 03/15/2012
Revision: 22

1) Quality specifications of each division
2) Directives/Guidelines for development work
Guidelines for quality assurance of new products
3) Directives/Guidelines for the control plan
LSC-HR-XXXXX
LSC-HR-XXXXX
LSC-PP-XXXXX
LSC-QM-XXXXX
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Quality Manual
Section: 7.2
.2 CustomerCustomer-related Processes
Page: 1/3
Date: 03/15/2012
Revision: 22
7.2 CustomerCustomer-related Processes

This section shall be applied to the customer-related processes in order to satisfy
customer requirements through the clear identification of customer requirements to
determine if the capability of the company and organization conforms to them.

1) The manager of sales department shall:
- Identify the customer, statutory and regulatory requirements,
- Review contracts and perform the follow-up actions thereof,
- Communicate with customers about customer dissatisfaction, etc.
- Fulfill the technical review of customer requirements (including the determination of
product requirements).
3) The manager of production control department shall:
- Review the suitability of the production capacity and delivery time.
3. Review and determination of product-related requirements

1) The manager of sales department shall receive customer requirements and determine
the necessity for technical review, and ask a design & development department of the
review, if necessary.
Here, the customer requirements shall be identified and determined in regard to the
followings:
- The requirements specified by a customer (including the post-delivery actions)
- Other requirements necessary for the use of the product, even though they are not
specified by customers
- Statutory and regulatory requirements related to the product
- Additional requirements determined by the organization
However, for the existing products traded repeatedly, the manager
may identify only the additional requirements, while all the customer requirements
above shall be reviewed and determined for a new product.
2) When a sales department asks for technical review, the manager of design &
development department shall perform the review to check if the customer
requirements can be satisfied.
The result of the review shall be reported to the manager of sales, and the reporting
shall be done through phone or other media (e.g. E-mail, Fax, document).
The manager of sales department shall maintain the result of the review as a quality
record according to the related # Procedures document.
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Section: 7.2
Page: 2/3
Quality Manual
Date: 03/15/2012
Revision: 22
3) The manager of sales department shall ask the manager of production control of the
delivery time review to check the suitability of supply capacity.
The manager of production control department shall inform the manager of sales
department of the review result.
The result of the review shall be reported to the manager of sales, and the method of
which shall be through phone or other media (e.g. E-mail, Fax, document).
The manager of sales department shall maintain the review result as a quality record
according to the related # Procedures document.
4) The manager of sales department shall identify the customer requirements before
agreeing on a contract if a customer does not present the requirements in a written
document.
5) When product requirements are changed, the manager of a relevant department
shall amend the corresponding documents and understand the changed requirements.
To do this, the changes, as a quality record, shall be managed in the form of records or
a changed contract document according to the related # Procedures document.
6) The manager of sales department shall ensure the followings before concluding a
contract with a customer.
- Determination of product requirements
- Adjustment of the difference between the contents of a final contract and those of a
previous contract or requirements.
- Securing of the capability to fulfill customer requirements.
4. Report of order reception

1) After concluding a contract, the manager of sales department shall issue a shipping
request and send it to the production control department and related departments.
2) The contents of a shipping request shall include a serial No., customer name, delivery
time, quantity, specifications, etc.
5. Establishment of production plan

1) The manager of production control department shall establish a production
schedule that reflects the delivery time of a shipping request.
2) If there is a need to change the production schedule or if something unexpected
happens, the manager of production control department shall immediately report
the fact to a sales department, and the method of which shall be through phone or
other media.
The records on the agreement of a delivery time adjustment shall be maintained as a
quality record according to the related # Procedures document.
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Section: 7.2
Page: 3/3
Quality Manual
Date: 03/15/2012
Revision: 22
6. Method of communication with customers

1) The manager of sales department shall determine an efficient way to communicate
with customers in regard to the followings, and which shall be specified in a related
- Product information
- How to handle the questions, contracts and orders including changes.
- Customer feedback including customer complaints.
2) The examples of the method to communicate with customers are as follows:
- Holding a regular meeting with customers, visit of site, exchange of documents, etc.
7. Survey of customer satisfaction

The manager of quality assurance department shall perform the survey of customer
satisfaction according to Section 8.2 of this manual.

1) Directives for the handling of customer dissatisfaction
2) Directives for contract review work
3) Directives for customer satisfaction
4) Directives/Guidelines for quality record management
LSC-QM-00047
LSC-SD-XXXXX
LSC-QM-XXXXX
LSC-QM-XXXXX
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Section: 7.3
.3 Design and Development
Page: 1/4
Quality Manual
Date: 03/15/2012
Revision: 22
7.3 Design and Development

This section shall be applied to the planning of design & development, input, output,
review, verification, validity check and change management of products, in order to
efficiently satisfy the needs and expectations of customers and increase the value of
products.

- Establish, revise and implement the specifications of products, materials, design and
design drawings,
- Fulfill the planning of design & development, inputs, outputs, review, verification,
validity check and change management of products,
- Fulfill the technical review of the nonconformity of materials and work-in-process,
- Manage internal and external drawings/data.
- Support audit and evaluation activities for design & development verification, etc.
3. Process of design and development

The manager of design & development department in business division shall perform
his/her duties according to the related # Procedures document, and shall maintain
the quality record thereof according to the related # Procedures document.
4. Planning of design and development

1) Business division shall establish an annual plan of design & development and
prepare/fulfill a detailed development plan for each project or item. A detailed
development plan shall include the followings:
- Phases and timeline of design & development process
- Activities for review, verification and validity check for each phase of design &
development process
- Determine the roles (responsibilities and authorities) of those who participate in the
design & development activities.
2) The manager of design & development department shall evaluate the qualifications of
design verifiers according to the related # Procedures document, and shall maintain the
quality record thereof according to the related # Procedures document.
3) For efficient communication and more clear definition of responsibilities & authorities,
the manager of design & development department shall identify and manage the
relations to other organization/department. To do this, he/she may:
- Check the departments that will participate in a design & development review meeting
and demonstration.
- Check the departments where a related document will be distributed and shared.
- Check the support departments that will support the inspection/evaluation work for
internal/external verification, etc.
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Section: 7.3
Page: 2/4
Quality Manual
Date: 03/15/2012
Revision: 22
4) The manager of design & development department shall update and maintain
a detailed development plan so as to check the latest status of the progress.
5. Inputs for design and development

1) The manager of design & development department shall input the product requirements
including the followings:
- Functions and performance requirements of a product
- Statutory and regulatory restriction requirements to be applied
- The information derived from a previous similar design, if possible.
- Other requirements that are essential for design and development
2) The manager of design & development department shall review the inputs for design to
ensure that the requirements are complete, clear and non-contradictory to other
requirements.
3) The input records for design & development, such as a detailed development plan,
shall be maintained as a quality record according to the related # Procedures document.
6. Outputs of design and development

1) The form of outputs of design and development shall include LS Spec. (product design
documents for customer) or other documents, and the other examples shall be
the data comparing the inputs and outputs of a process, the specifications for
materials, test, purchasing and products.
2) The outputs of design and development shall be presented in the form that can
be verified against their inputs, and shall be approved before distribution.
3) The outputs of design and development shall necessarily:
- Satisfy the input requirements for design & development,
- Provide appropriate information necessary for purchasing, production and
service provision.
- Include or make reference to the product acceptance criteria,
- Identify the product characteristics that are essential for safe, proper and right use
of the product.
7. Review of design and development

1) At appropriate stages of design & development, the manager of design & development
department shall:
- Evaluate the result of design and development that meets the product
requirements,
- Identify problems and present proper actions for them.
2) The personnel who have the capability required by the # Procedures document of
the relevant business division shall participate in the design and development stages.
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Section: 7.3
Page: 3/4
Quality Manual
Date: 03/15/2012
Revision: 22
3) For the topics of the design and development review, the followings may be quoted or
referred to:
- The suitability of the input for design and development
- The progress of the design and development
- Verification, validity check and the possibility of achieving the objectives of design and
development
- Evaluation of the potential risks and defects in the use of a product
- Life cycle data on the product performance
- Management of changes in design and development
- Identification and correction of problems
- The opportunity of improvement in design and development
- The potential impact of product on environment.
4) The records of such design & development review shall be maintained as a quality
record according to the related # Procedures document.
8. Verification of design and development

1) The manager of design & development department shall verify the followings to ensure
that the outputs of design and development meet their input requirements.
2) The stages of design and development shall be specified in and implemented
according to the # Procedures document of the relevant business division and here,
the followings may be quoted/referred to.
- Comparing the input requirements with the outputs of processes
- Verification through alternative calculations
- Performing verification/certification tests
- Performing simulation and test operation
3) The records of design & development verification and the actions thereof shall be
maintained as a quality record according to the related # Procedures document.
9. Validation of design and development

1) The manager of design & development department shall perform product validation
according to a planned method, to check if the product resulting from the design and
development meets the requirements that are specified or intended.
2) The validation shall be completed before the delivery or implementation/massproduction of the product, and the process of which shall be specified in and conducted
according to the related # Process document.
3) For the validation of design and development, the followings may be quoted/referred to.
- A presentation for evaluation before mass-production or internal/external
certification and approval tests
- Validation of the engineering design before starting construction, installation or
application of it
- Validation of the software output before installation or use of it
4) The records of design & development validation and the follow-up actions thereof
shall be maintained as a quality record according to the related # Procedures
document.
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Section: 7.3
.3 Design and development
Page: 4/4
Quality Manual
Date: 03/15/2012
Revision: 22
10. Management of the changes in design and development

1) The manager of design & development department shall identify the changes
in design and development and fulfill follow-up actions thereof.
2) The manager of design & development department shall, if necessary, review, verify
and validate the outputs of design and development, and which shall be duly
approved before fulfilling them.
The objects of the review shall include the impacts of the changes of constituent parts
and the products that have been already delivered.
3) The records of the changes and the follow-up actions thereof shall be maintained as a
quality record according to the related # Procedures document.
11. Management of the design documents, etc.

1) The manager of design & development department shall maintain the results of
the design and development, Specifications and design documents and according to
the related # Procedures document.
2) The manager of design & development department shall manage the internal/external
drawings, etc. which are applied to design and development activities according to the
related # Procedures document.

1) Directives/Guidelines for development work,
LSC-RD-XXXXX
Guidelines for quality assurance of new products
LSC-RD-XXXXX
2) Directives for the management of drawings
3) Directives/Guidelines for the management of Specifications LSC-ED-XXXXX
and drawing documents
4) Guidelines for qualifications of design verifiers and designer LSC-RD-XXXXX
5) Directives for the management of mold
LSC-PP-XXXXX
6) Directives/Guidelines for the management of quality record LSC-QM-XXXXX
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Quality Manual
Section: 7.4
.4 Purchasing
Page: 1/2
Date: 03/15/2012
Revision: 22
7.4 Purchasing
This section shall be applied to the purchasing process, purchasing information, and the
verification of the purchased goods, so that the purchased goods that affect
quality shall satisfy specified requirements.

- Ensure that the purchased goods satisfy the requirements of the organization,
- Order, purchase, store and release the goods to purchase,
- Manage a material warehouse (where goods shall be managed separately by
category: Accepted, Rejected, Waiting for inspection)
- Handle abnormal materials and inform the supply partner of the fact.
- Evaluate and select suppliers and perform related follow-up actions.
- Prepare and operate a standard for incoming inspection,
- Manage the qualifications of incoming inspectors,
- Identify, inspect and test the materials which require incoming inspection,
- Manage materials according to results of incoming inspection (where goods
shall be managed separately by category: Accepted, Rejected),
- Determine the method of dispose the non-conforming materials,
- Prepare and manage the specifications of raw materials.
4) The manager of production control shall:
- Establish a plan for materials provision and report the information to the purchasing
department,
- Inform the purchasing department of a changed production plan, if any.
3. Purchasing process
1) The manager of purchasing department shall specify the purchasing process in the
related # Procedures document and fulfill it, thus to ensure the suitability of products.
2) The manager of purchasing department shall specify the method and the degree of
managing purchased goods and suppliers in the related # Procedures document in
various ways depending on their impact on the following implementation process or
the final product.
3) The manager of purchasing department shall evaluate and select partners based on
their supply capacities according to the related # Procedures document.
Here, all the records on the evaluation, re-evaluation and selection of the partners shall
be maintained according to the related # Procedures document as a quality record.
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Quality Manual
Section: 7.4
.4 Purchasing
Page: 2/2
Date: 03/15/2012
Revision: 22
4. Purchasing information
1) The managers of production control department and all the departments
using materials shall establish a demand plan and check their inventories and then
report the necessary quantity to a purchasing department in a written form or through
computer system.
The report on the necessary quantity shall include item name, specification, quantity,
use and delivery time of it, etc.
For the details of purchase request, the related # Procedures document shall be
followed.
2) The manager of design & development department shall prepare a material
specification a purchasing standard for the materials that affect quality,
and report it to the purchasing department.
A material specification shall basically include item name, its specification, class,
items & method of test, packing, prints, quoted standard, etc.
3) The manager of purchasing department shall clearly state the followings and others
when preparing a purchasing document, if applicable.
- The requirements on product, procedure, process, facilities and equipment
- The requirements on the qualifications of related personnel
- The requirements of QMS
4) The manager of purchasing department shall ensure the suitability of requirements of
the purchasing document before communicating with a supplier.
5. Verification of purchased goods

1) The manager of incoming inspection department shall perform the incoming inspection
according to the related # Procedures document. The qualifications of the incoming
inspectors shall be managed according to the related # Procedures document.
2) The manager of incoming inspection department shall determine how to handle the
abnormal materials resulting from the incoming inspection, and inform the supply
partner of the fact.
3) If a customer or the manager of incoming inspection department verify purchasing
goods at suppliers site, the purchasing information which includes the method of
verification and shipment shall be reported to a supplier.

1) Guidelines for purchasing work
2) Guidelines for outside order management of products
3) Guidelines for material ordering work
4) Guidelines for evaluation of logistic partners
5) Guidelines for evaluation and management of partners
6) Guidelines for incoming inspection
7) Guidelines for the management of inspectors qualifications
LSC-MM-00001
LSC-MM-XXXXX
LSC-MM-00002
LSC-MM-00015
LSC-MM-00014
LSC-QM-00215
LSC-QM-00217
LSC-QM-XXXXX
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Quality Manual
Section: 7.5
.5 Production and Service Provision
Page: 1/3
Date: 03/15/2012
Revision: 22
7.5 Production and Service Provision

This section, with the purpose to satisfy customer requirements and manage the product
realization process to provide interested parties with benefits, shall be applied to the
management of production and service provision, validation, identification and traceability
of processes, and the preservation of product.

- Prepare and implement # Quality standards including work standard work sheets,
- Preserve and maintain facilities and monitoring equipment,
- Manage the lots traceability of products and materials, if applicable.
- Prepare and register # Quality standards (of packing materials and printing methods).
3) The manager of QA department shall:
- Establish the identification & trace system of materials and products.
- Manage the incoming and outgoing of materials.
5) The manager of product control department and the partner for product
control shall:
- Manage the packing, marking, preservation and delivery of products,
- Manage the shipment of products.
6) The manager of facilities maintenance department shall:
- Maintain facilities and monitoring equipment.
3. Management of production and service provision

1) The manager of production control department shall, before starting production,
identify the name, specification, and delivery time of the required product and establish
a production plan for the planned periods according to the related # Procedures
document.
The job instructions shall be issued and the workers, standard work sheets and
necessary facilities shall be designated according to the production plan.
2) The manager of production department shall secure proper 4M (operators, facilities,
materials, standards) and environment, and perform production activities.
The manager of production department shall proceed with the production according
to the method specified in a # Quality standards (quality plan, standard work sheets,
job instructions, etc.) for the corresponding process.
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Section: 7.5
Page: 2/3
Quality Manual
Date: 03/15/2012
Revision: 22
3) Operators shall fulfill their duties in compliance with standard work sheets, etc.
4) In operating and managing the facilities and monitoring equipment which are input
into production, the managers of production and facilities maintenance departments
shall follow the related # Procedures document.
5) An operator shall perform interim/self-inspection of the inspection items that are
specified in standard work sheets.
6) The manager of product control department or the partner of product control
shall perform the release and delivery of product and post-delivery activities according
to the related # Procedures documents.
4. Validation of processes for production and service provision

1) The organization shall validate any processes for production and service provision
where the resulting output cannot be verified by subsequent monitoring or
measurement and, as a consequence, deficiencies become apparent only after the
product is in use or the service has been delivered.
2) Validation shall demonstrate the ability of these processes to achieve planned results.
3) The organization shall establish arrangements for these processes including,
as applicable
- defined criteria for review and approval of the processes,
- approval of equipment and qualification of personnel,
- use of specific methods and procedures,
- requirements for records
- revalidation.
5. Product identification and traceability

Identification and traceability shall be applied to customer requirements or contracts, and
shall be implemented according to the # Procedures document prepared by the relevant
business division.
1) The manager of quality assurance department of a business division shall establish
a system for the identification and traceability of materials and products, and the
related managers of departments (e.g. the departments of purchasing and production,
and product related departments) shall be responsible for the operation of the system.
- Materials, semi-finished goods and finished goods shall be identified
through the way that can trace each stage.
- The status of the stored materials shall be identified in due manner.
(e.g. stickers, notice boards, stamping, etc.)
- The status of semi-finished goods and finished goods shall be identified by tags or
records.
2) The managers of relevant departments shall establish the log management principle,
and the followings may be referred to for it.
- Lots shall be formed in a certain size for materials, semi-finished goods and finished
goods.
- The formed lots shall be identified by giving them process codes and recording them
in daily work sheets and tags
This records shall be maintained according to the related # Procedures document as a
quality record.
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Section: 7.5
Page: 3/3
Quality Manual
Date: 03/15/2012
Revision: 22
3) The manager of a relevant department shall, if necessary, specify and fulfill the method
of separate storage of lots based on the inspection result so that their status can be
identified.
6. Preservation of products
The manager of a relevant department shall define the procedures for identification,
handling, packing, storage and protection of materials or products in the related
# Procedures document and implement it, in order to prevent the damage or loss of them.
1) The manager of a relevant department shall use transportation means that can protect
materials or product from damages while moving them, and their drivers shall have
due qualifications.
2) The manager of design & development department shall prepare the # Quality
standard for the packing materials and its printing methods, and register it with
a standard management department.
The manager of product control department shall perform the packing and printing
work according to the relevant # Quality standard.
3) The manager of a relevant department shall store the materials or products which
require special treatment to prevent damage or quality deterioration in an appropriate
place.
4) The manager of a relevant department shall release or ship the stored materials or
products in FIFO (First-in, First-out), and check their status before using or shipping
them if they are long-term supplies.
The storage and release of materials shall be performed according to the related
5) The manager of product control department shall classify and store the preserved
goods according to the related # Procedures document. Here, the preserved goods
shall include constituent parts.

1) Quality standards in Devisions
2) Directives for production control
3) Directives for production work
4) Directives for process control work
5) Directives/Guidelines for the management & trace of lots
7) Directives for handling, storage and shipment of products
8) Guidelines for the incoming and outgoing of materials
9) Directive for the management of facilities and machinery
10) Directive for the management of 4M changes and
process changes
11) Directives/Guidelines for quality record management
LSC-PD-XXXXX
LSC-PP-XXXXX
LSC-SD-XXXXX
LSC-PP-XXXXX
LSC-QM-00215
LSC-PD-XXXXX
LSC-PD-XXXXX
LSC-PM-XXXXX
LSC-PP-XXXXX
LSC-QM-XXXXX
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Section: 7.6
.6 Control of Monitoring
and Measuring Devices
Page: 1/2
Quality Manual
Date: 03/15/2012
Revision: 22
7.6 Control of Monitoring and Measuring Devices

This section shall be applied to the control of monitoring and measuring
devices to ensure the conformance of products to the determined product
requirements.

1) The manager of measuring equipment shall:
- Identify and determine the equipment for measurement (monitoring and measuring
devices),
- Establish and implement the inspection/calibration plan for measuring devices.
- Handle, check and maintain the equipment for measurement (monitoring and
measuring devices).
3. Establishment of process for monitoring and measuring activities

The manager of measuring equipment control department shall specify the monitoring
and measuring activities that conform to the requirements in the related # Procedure
document and perform it.
4. The measuring equipment to be managed

1) The scope of the equipment to be managed shall include the equipment for
inspection, measuring and testing, and the monitoring equipment attached to facilities
2) The manager of measuring equipment department shall provide a unique number to
each equipment to be managed and maintain a equipment register, etc.
5. Plan for calibration and check-up period

1) The manager of measuring equipment control department shall establish a plan for
calibration and check-up period for the equipment that monitors and measures product
quality.
2) The calibration and check-up period of the relevant equipment shall be determined
in consideration of its use condition and environment, and the plan shall be periodically
updated.
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Section: 7.6
.6 Control of Monitoring
and Measuring Devices
Page: 2/2
Quality Manual
Date: 03/15/2012
Revision: 22
6. Inspection and calibration

1) The manager of measuring equipment control department shall inspect and calibrate
the measuring equipment according to the specified period or before starting using
them, based on the measurement standard that satisfies internal/domestic standards.
If there is no such standard, a separate # Procedures document for calibration shall
be prepared and the inspection and calibration activities shall be performed upon
it, and the records of which shall be maintained according to the related # Procedure
document as a quality record.
2) The result of calibration shall be recorded in a calibration performance book and
maintained in a measuring equipment room along with equipment history cards.
After the completion of calibration, a certificate of calibration shall be attached to the
accepted equipment. If a direct attachment is difficult, it shall be presented in an
appropriate manner that the equipment have been duly calibrated.
The records on the result of inspection and calibration shall be maintained according
to the related # Procedures document as a quality record.
3) When using the hardware (Jig, mold, etc.) or software for inspection and testing, the
manager of the department that uses them shall periodically check their conformity to
the specified requirements and status before using them.
7. Management of equipment
The manager of measuring equipment control department shall safeguard measuring
equipment from adjustments that would invalidate the calibration setting.
The reference instruments that are used for inspection and calibration based on the
calibration Procedures document shall be stored and managed in the measuring
equipment room where standard criteria are maintained.
8. Retroactive actions for abnormal equipment

1) When a man being responsible for the management of measuring equipment finds the
defect of the equipment in use or under calibration process shall immediately inform
the fact to the using departments and take appropriate action for the rejected
equipment according to the related # Procedures document.
2) The using departments shall retroactively validate the previous data measured by the
rejected equipment and take appropriate action.
1) Directives for the management of measuring equipment
2) Directives for the management of test room
LSC-PP-00029
LSC-QM-XXXXX
LSC-QM-XXXXX
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Section: 8.1
.1 General (Measurement, Analysis,
Improvement)
Page: 1/1
Quality Manual
Date: 03/15/2012
Revision: 22
8.1 General (Measurement, Analysis, Improvement)

This section describes the procedures for planning and implementing the processes
of monitoring, measurement and continued improvement.
Quality assurance, quality management and other related divisions shall plan and
implement the processes that are required for the followings:
1) Verification of product conformity through inspection and testing, etc.
2) Ensuring of the suitability of quality management system
3) Continued improvement of the effectiveness of quality management system
The processes shall include and follow the stages:
Monitoring Measurement Analysis Improvement.
To do this, each relevant department manager shall determine applicable
method and frequency including statistical techniques.
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Section: 8.2
.2 Monitoring and Measurement
Page: 1/6
Date: 03/15/2012
Revision: 22
8.2 Monitoring and Measurement

This section shall be applied to customer satisfaction, internal quality audit, processes,
and monitoring & measuring activities in regard to product.

- Establish, implement and report annual plan of internal quality audit,
- Manage the qualifications of quality auditors,
- Issue and conclude the request of corrective action for nonconformance,
- Collect and analyze monthly quality reports, and perform the management review
thereof.
2) The manager of QA/CS department shall:
- Survey customer reaction and satisfaction,
- Establish, implement and report internal quality audit plan,
- Issue and conclude the request of corrective action for nonconformance,
- Collect and analyze monthly quality reports, and perform the management review
thereof.
- Establish inspection/testing plan,
- Manage the qualifications of inspectors,
- Inspect finished goods (or work-in-process).
- Inspect the work-in-process,
- Request for the inspection of finished goods.
4) The managers of the departments fulfilling corrective actions shall:
- Fulfill the corrective actions for the issued nonconformance
(Identify the causes and establish a plan to prevent recurrence)
- Fulfill incoming inspection,
- Maintain and manage the qualification of incoming inspectors.
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Section: 8.2
Page: 2/6
Quality Manual
Date: 03/15/2012
Revision: 22
3. Monitoring of customer satisfaction

The manager of QA/CS department shall survey customer reaction and
satisfaction for the customer requirements, which is one of the way measuring the
performance of quality management system, according to the related # Procedure
document as follows:
1) The manager of QA/CS department shall establish and fulfill an annual
plan to survey not only the complaints received from customers but also the customer
satisfaction, and a plan for periodical tour survey of quality, etc., and shall report
the results to the general manager of his/her business division.
2) In surveying the customer reaction and satisfaction, the followings shall be considered.
- When a new product is released or it is the first trade
- When potential customer complaints are expected
- When it is required to immediately check the effectiveness of the actions against
customer dissatisfaction
- When a fatal customer complaint occurs or the same complaint occurs repeatedly
3) Monitoring of customer satisfaction may be fulfilled through interview, consulting or
questionnaires, and the results shall be collected using paper or electric document.
4. Internal quality audit

Internal quality audit shall be conducted in order to identify the suitability of the customer
requirements including product requirements and the quality management system of the
company, and to check if the quality management system is effectively implemented and
maintained, and which shall be performed according to the related # Procedures
document.
The records on the planning and conducting of internal quality audit, ensuring of audit
independence, and the results thereof shall be maintained as a quality record, according
to the related # Procedures document.
1) Audit plan
- The manager of quality management (quality assurance) department shall establish
an annual internal quality audit plan which includes:
Summary of the previous audit result
Purpose
Scope
Organization of audit team
Audit schedule
Applicable ISO requirements / Audit check list / Quality procedures documents
- Audit plan shall be duly approved and maintained as a quality records, according
to the related # Procedures document.
2) Organization of audit team
- The manager of quality management/quality assurance department shall organize
an audit team, according to the related # Procedures document.
- An auditor shall not audit his/her own job, and therefore the independence of audit
shall be guaranteed in audit planning/establishment stage.
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Section: 8.2
Page: 3/6
Quality Manual
Date: 03/15/2012
Revision: 22
- An audit team shall consist of a senior auditor and auditors, and auditors shall be
appointed according to the related # Procedures document.
- The records on the qualifications of the auditors shall be maintained as a quality
record, according to the related # Procedures document.
3) Conducting of audit
- When an audit plan is completed, the manager of quality management/quality
assurance department shall report the audit plan to related departments so that they
may prepare for it.
- The base of nonconformance found during audit, such as a related quality procedure
document, shall be clearly stated.
In addition, the nonconformance shall be explained in the manner that the manager of
the audited department may identify the reason and find the direction for appropriate
actions for it.
- When there occur important matters between an auditor and an auditee, the auditor
shall immediately report the matter to a quality management representative, thus to
take a proper action.
(For example, interference with audit activities, change of audit schedule by the
department to be audited, audit delay, etc.)
4) Reporting of audit result
- The manager of quality management/quality assurance department shall report the
result of an internal quality audit, which shall includes:
Audit scope
Type of audit
Period of audit
Auditors
Auditee and the audited department
Summary of an audit result (which shall state the effectiveness of quality
management system.)
Findings of nonconformance
- Audit result shall be feed-back to the relevant department manager.
- Audit report shall be duly approved, and shall be maintained as a quality record,
5) Corrective actions for nonconformance
- The manager of quality management/quality assurance department shall issue a
letter requesting corrective actions for the nonconformance found during audit to a
relevant department, and the letter shall include:
Issue No.
Date of issue
Receiving department
Corrective actions required
Reason for nonconformance
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Section: 8.2
Page: 4/6
Quality Manual
Date: 03/15/2012
Revision: 22
Plan to prevent recurrence

Expected date of completion
Confirmation of the result of the actions taken and conclusion, etc.
- The relevant department shall identify the cause of nonconformance and establish
a plan to prevent recurrence and report the result to the requesting department
within a due date.
- If the corrective action cannot be completed within a due date, the requested
department shall report a plan that clearly states a completion schedule.
- The department requesting corrective actions may request additional actions from
the requested department again, if the actions taken are not sufficient.
- The letter requesting corrective action shall be duly approved, and shall be
maintained as a quality record, according to the related # Procedures document.
6) Confirmation of the result of the actions taken and conclusion
- The department requesting corrective actions shall validate the result of a
corrective action.
- After the result of a corrective action is duly validated, the requesting
department shall conclude the matter by signing the letter requesting corrective
action.
5. Monitoring and measuring of process

Quality management process shall include customer-related matters, product
realization (design, purchasing, production and measurement), internal audit and
improvement process, etc., and shall be implemented according to the followings:
1) Setup of management objective
- Quality assurance department shall set up and monitor the performance of last year,
objective of this year and monthly performance specially for product quality.
2) Collection of process management items and data
- Each business division shall collect the date that will be recorded in a monthly quality
report.
3) Arrangement and analysis of data
- Quality management/quality assurance department shall collect and analyze monthly
quality reports, and the result of which shall be reported in a management review
meeting.
4) Corrective action for nonconformance
- Depending on the result of management review, quality management/quality
assurance department shall, if necessary, take corrective actions and preventive
actions for the process whose performance does not reach the objective.
5) Components of monthly quality report
- Quality management/quality assurance department shall manage the components of
a monthly quality report including the followings:
The overall status of customer dissatisfaction (or that by region)
The status of customer dissatisfaction by business division
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Section: 8.2
Page: 5/6
Quality Manual
Date: 03/15/2012
Revision: 22
List of customer complaints for the year

The overall status of a product quality (or that by region)
Detailed product quality of each business division
Analysis of quality trend, etc.
6) Other applicable items except for monthly quality report.
- For the items of internal quality audit, Paragraph 4 of Section 8.2 in this manual shall
be referred to.
- For the items of improvement process, Section 8.5 of this manual shall be referred to.
- Other items shall be determined autonomously by an individual business division and
shall be shared through management review meeting of the division.
(e.g. Rate of meeting delivery time, Index of process capacity, Rate of rework, # of
repairs, cost of disposition, etc.)
6. Monitoring and measuring of product

To verify the product requirements, the characteristics of a product shall be monitored
and measured as follows, according to the related # Procedures document.
1) General
- Inspector/tester shall have the authority independent of cost and delivery time.
- In case of a contract item, the manager of quality assurance department shall
prepare an inspection & test plan and have it approved by a relevant customer.
- Inspector/tester who has the qualifications specified in the related # Procedure
document shall be selected and the records thereof shall be maintained as a quality
record, according to the related # Procedures document.
- If a critical quality problem occurs during inspection/testing, the manager of quality
assurance department shall have the authority to stop the relevant work by using
the NCR (Non-Conformance Report)
- Product release and service delivery shall not proceed until the planned
arrangements (Section 7.1 Planning of product realization) have been satisfactorily
completed, unless otherwise approved by a relevant authority and, where applicable,
by the customer.
- Non-conforming product shall be handled according to Section 8.3 of this
manual.
- The records on inspection/testing shall include the judgment result: Accepted or
Rejected, and shall be maintained as a quality record, according to the related #
Procedures document.
2) Inspection & test plan
- The manager of quality assurance department shall establish an inspection & test
plan based on customer requirements, LS Spec., quality plan and quality procedure
document, and which shall include inspection items, applied standards and judgment
criteria, etc.
- The method of inspection/test and sampling plan shall follow relevant standards.
3) Setup of hold point
- In case of a contract item, the manager of quality assurance department shall set hold
points in an inspection/test plan or quality plan and have them approved by a relevant
customer.
- At the hold points designated by a customer, the relevant process shall not be
continued arbitrarily without the permission or consent of relevant personnel.
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Section: 8.2
Page: 6/6
Date: 03/15/2012
Revision: 22
4) Incoming inspection
- Incoming inspector shall test and identify the materials whose quality needs to be
checked, according to the related # Procedures document.
- The materials requiring inspection shall be managed not to be input into
production process before being checked. In a situation where the materials
must be input before checking, however, proper action shall be taken to trace and
identify the relevant products.
- Inspection result shall be maintained as a quality record, according to the related
5) Inspection of work-in-process
- Inspection of work-in-process shall be fulfilled by the inspector or the worker of
a production department to whom the inspection duties are delegated, according to
the relevant procedure.
- The manager of production department shall, if necessary, use proper monitoring
devices such as spark tester, eddy current tester, diameter analyzer, concentricity
tester, etc. in the production line to ensure that the production process is fulfilled in
accordance with a specified standard.
6) Inspection of finished goods
- The manager of production department shall be responsible for the inspection of
finished goods.
- The manager of quality assurance department shall verify the product conformity to
a relevant requirement.
- The manager of quality assurance department shall transfer only the accepted
finished goods to a product control department.

1) Regulation/Guidelines for handling customer dissatisfaction
2) Directives/Guidelines for quality audit
3) Directives/Guidelines for internal audit
4) Regulation for inspection
5) Guidelines for qualifications of inspectors
LSC-QM-00047
LSC-QM-00205
LSC-QM-XXXXX
LSC-QM-XXXXX
LSC-QM-00217
LSC-QM-00215
LSC-QM-XXXXX
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Section: 8.3
.3 Control of NonNon-conforming Product
Page: 1/2
Quality Manual
Date: 03/15/2012
Revision: 22
8.3 Control of NonNon-conforming Product

This section shall be applied to the management of non-conforming product, to prevent
the improper use of non-conforming product (materials and products).

- Issue the NCR (Non-conformance report) for non-conforming materials,
- Determine the method to dispose the non-conforming product (material).
- Issue the NCR for non-conforming products,
- Determine the method to dispose the non-conforming product,
- Periodically analyze NCRs and report the result to management review meeting,
- Re-verify the conformity after the correction (repair, rework) of non-conforming
product,
- Take proper action if non-conforming products are found after they are delivered to
customers.
- Issue the NCR for process,
- Dispose non-conforming product as determined.
3. Procedures
The managers of incoming inspection department and quality assurance department
shall prepare and implement the # Procedures document to manage the following
non-conforming products.
1) Identification and marking of non-conforming product
- When non-conforming products are found, inspector/tester shall distinguish
non-conforming products from conforming products in a proper way, and
issue/send the NCR to a responsible department.
- The responsible department shall store the non-conforming products separately, and
prevent them from being conveyed to the next process until the final decision on how
to handle them is made.
If the separate storage of non-conforming products is difficult, they shall be separated
in a proper way such as using notice board, rope, etc.
2) Evaluation of non-conforming product
- The manager of incoming inspection department determines the concession or
the return by referring opinions of related departments (design & development,
production, quality assurance, etc.), if it is necessary,
- The manager of the department being responsible for the non-conforming products
shall examine the reason of nonconformity and ask the manager of quality
assurance department to determine how to dispose them.
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Section: 8.3
.3 Control of NonNon-conforming Product
Page: 2/2
Date: 03/15/2012
Revision: 22
- The manager of quality assurance department shall determine a method for the
disposition of non-conforming product one of the following methods: concession,
repair, rework, scrap, return - by considering the examined cause and the opinions
of related departments.
3) Disposition of non-conforming product
- The manager of a relevant department shall dispose the non-conforming products
through one of the following methods, based on the final decision thereof.
Concession: Inspector/tester shall convey the relevant products to the next
process after removing the tag of rejection, etc. attached to the products.
Repair or rework: The manager of a relevant department shall fulfill repair or rework
according to the related procedure and then ask for inspection.
Inspector/tester shall re-test them through the same method as the initially applied
one.
Selection: Inspector/tester shall perform total inspection of the selected lot through
the same method as the initially applied one.
Return: The manager of materials purchasing department shall return the materials
which are determined to be returned to the relevant partner.
Scrap: The manager of a relevant department shall immediately scrap the
non-conforming products which are determined to be scraped.
- The manager of quality assurance or incoming inspection department shall confirm
the result of disposition of non-conforming products and conclude the NCR.
4) Customer confirmation and post-delivery actions
- In case of a contract item, the manager of quality assurance department shall have
the decision on the disposition of the non-conforming products approved by a
customer and then dispose them.
- The manager of quality assurance department shall take a proper action for
the impact of the nonconformity, if nonconformity is found after the delivery of
the relevant products or the start of using them.
5) Management review of product nonconformity and the management of quality record
- The manager of quality assurance department shall periodically analyze NCRs and
report the result to the management review meeting of the business division, and
shall ensure that proper correction, corrective action and preventive action shall be
decided and fulfilled through management review.
- NCRs (of incoming inspection, inspection of work-in-process, and inspection of
finished goods) shall be maintained as a quality record, according to the related
4. Related Procedures documents

1) Directives for disposition of non-conforming product
2) Directives for disposition of non-conforming material
3) Regulation/Guidelines for handling customer dissatisfaction
4) Directives/Guidelines for management of quality record
LSC-QM-XXXXX
LSC-QM-00216
LSC-QM-00047
LSC-QM-XXXXX
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Section: 8.4
.4 Data Analysis
Page: 1/1
Date: 03/15/2012
Revision: 22
8.4 Data Analysis

This section shall be applied to the analysis of data, in order to evaluate suitability,
effectiveness and continued improvement of the quality management system.

- Fulfill the collection, analysis and management review of monthly quality reports,
- Operate the computer system for the management of returned goods.
- Fulfill the collection, analysis and management review of monthly quality reports,
- Survey customer reaction and satisfaction.
- Analyze the suppliers quality data
4) The manager of material purchasing department shall:
- Analyze the suppliers data
3. Data analysis
1) The manager of quality assurance department shall analyze the data including results
of monitoring customer satisfaction in Section 8.2, Paragraph 3 of this manual to
provide the information on customer satisfaction.
2) The manager of quality management/quality assurance department shall analyze
relevant data including the results of monitoring and measuring of process in
Section 8.2, Paragraph 5 of this manual to verify the conformity to product
requirements.
3) The manager of quality management/quality assurance department shall analyze
relevant data through monthly quality reports or internal quality audit, etc. to identify the
opportunity of preventive action and the trend of process and product.
4) The manager of incoming inspection department shall analyzes the quality data of
suppliers such as the data on incoming inspection to provide the quality information
about suppliers.
5) The manager of material purchasing department shall analyzes the data of suppliers
such as the data on the appointed data of delivery, a unit cost, etc. to provide the
information about suppliers.
4. The media for providing the result of data analysis

The result of data analysis performed for each functional department may be provided
through electronic media (e.g.electronic program), document or bulletin board, etc.
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Section: 8.5
.5 Improvement
Page: 1/3
Date: 03/15/2012
Revision: 22
8.5 Improvement
1.Objective and scope
This section shall be applied to the continued improvement of the effectiveness of quality
management system, corrective action to prevent the recurrence of nonconformity, and
the preventive action to eliminate the cause of potential nonconformity.
2. Responsibility and authorities

1) The manager of quality management/quality assurance department shall:
- Request the corrective actions of nonconformity,
- Analyze the objects which need the corrective action for potential nonconformity,
- Identify the effectiveness of the result of actions,
- Perform a management review of quality management system once or more a year.
- Request non-conformance corrective action (related supplier),
- Verify the effectiveness for the result of corrective action.
3) The managers of the departments which take actions shall:
- Analyze the cause of nonconformity and establish a plan to prevent recurrence,
- Fulfill the corrective action for nonconformity,
- Fulfill the preventive action for the potential nonconformity.
3. Identification of problems
Identification of the major quality problems that requires corrective/preventive action shall
be fulfilled by referring/reviewing the followings:
- Nonconformities found during incoming inspection and product inspection
- Nonconformities found during check-up of process
- Result of trend analysis by using data
- The dissatisfaction or claims of customers
- Nonconformities found during internal/external quality audit.
4. Continued improvement
1) To improve the effectiveness of quality management system continuously, the
manager of quality management/quality assurance department shall use a part or all
of the following methods:
- Review of quality policy and quality objective
- Corrective and preventive actions resulting from audit result and data analysis
- Comprehensive management review.
2) The main group that fulfills continued improvement activities shall be the organization
for improvement (SKILL, SIX SIGMA, other TFTs), small group activity on site and
proposal system, etc.
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Section: 8.5
.5 Improvement
Page: 2/3
Quality Manual
Date: 03/15/2012
Revision: 22
3) To fulfill the continued improvement activity, the followings may be referred to as an

example.
*Select Theme Select Task Develop Reform Program Complete
*Define Problem Measure Analyze Improve Manage
*Select Improvement theme Survey Site Analyze Cause
Prepare/Implement Solution Identify Effectiveness Complete Recurrence
Prevention Plan
5. Corrective action
The manager of quality management/quality assurance department shall proceed
with the corrective action for nonconformities, according to the related # Procedures
document.
The result of the completed corrective action shall be maintained as a quality record,
Corrective actions shall include the followings:
- Review of nonconformity (including customer complaint)
- Determination of the cause of nonconformity
- Evaluation of the necessity for the actions to prevent the recurrence of nonconformity
- Determination and fulfillment of the necessary actions
- Maintenance of the result of the taken actions as a quality record
- Review of the corrective action that has been taken
1) Corrective action for nonconformity of materials quality
- The manager of incoming inspection department shall issue a request letter for
corrective action to a relevant supplier (partner) in regard to the NCR (Nonconformance report) of non-conforming materials if their quality needs to be improved.
- The manager of incoming inspection department shall confirm that the corrective
actions of the partner have been effectively performed and then conclude the matter.
2) Corrective action for nonconformity of products quality
- The manager of production department shall issue the NCR for the non-conforming
work-in-process, and establish and fulfill a necessary quality improvement plan.
The manager of quality assurance department shall validate a process NCR and then
conclude the matter.
- The manager of quality assurance department shall issue an NCR for the
non-conforming finished goods, and request a relevant department of corrective
action if the quality needs to be improved.
The manager of a relevant department shall establish and fulfill an improvement plan
in accordance with the request of quality improvement, and then report the result to
the manager of quality assurance department.
The manager of a relevant department shall check if the relevant department has
implemented the improvement plan, and conclude the NCR of the finished goods
when the actions are effective.
3) Corrective action for customer dissatisfaction
- If a proper action is necessary to prevent recurrence of the complaints received
from customer, the manager of QA/CS department shall send the news of customer
complaints to relevant departments and request a counterplan to prevent recurrence.
Page:49
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Section: 8.5
.5 Improvement
Page: 3/3
Quality Manual
Date: 03/15/2012
Revision: 22
- The manager of QA/CS department shall verify the effectiveness of the

analyzed cause and counterplan presented by a responsible department, and
then conclude the matter if they are effective and acceptable.
4) Corrective action for the nonconformity in the operation of quality management system
- The manager of quality management/quality assurance department shall issue a letter
requesting corrective action for the nonconformity of quality management system
found by internal quality audit and/or external certification authority to the manager
of a relevant department.
- The manager of the relevant department shall fill in the request letter with the cause
of nonconformity, improvement plan and the result of fulfillment, and then send the
letter back to the requesting department .
- The manager of quality management/quality assurance department shall verify the
effectiveness of the improvement plan, and then conclude the matter.
6. Preventive action
The manager of quality management/quality assurance department shall proceed with
the preventive action for the potential nonconformity, according to the
related # Procedure document.
The result of the completed preventive action shall be maintained as a quality record,
Preventive actions shall include the followings:
- Determination of the type and cause of potential nonconformities
- Evaluation of the necessity for the actions to prevent the occurrence of nonconformity
- Determination and fulfillment of the necessary actions
- Maintenance of the result of the taken actions as a quality record
- Review of the preventive action that has been taken
1) The manager of quality management/quality assurance department shall fulfill the
analysis of NCRs and data trend, customer complaints, and comprehensive review of
the result of auditing quality management system, and then report the result to
management review meeting once or more a year, thus to have preventive actions
taken.
2) The manager of quality management/quality assurance department shall make sure
that the effectiveness of the taken actions is officially reviewed in the next
management review meeting.
3) The methods that can be used to fulfill preventive actions are as follows:
- Application of statistical techniques
- Operation of troubleshooting TFTs
- Improvement of quality management system, etc.

1) Directives for corrective & preventive action
2) Directives/Guidelines for management of quality record
LSC-QM-XXXXX
LSC-QM-XXXXX
Page:50
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LS Cable & System
Quality Manual
Section: 9.1
.1 Procedures by ISO 9001 Requirement Date: 03/15/2012
Page: 1/2
Revision: 22
9.1 Procedures by ISO 9001 Requirement

Section
4.0
ISO 9001
Requirements
Quality Management
System
Related QMS Procedures documents

Document/
# of Standard
QM-901
LSC-QM-00040
LSC-ED-XXXXX
LSC-QM-XXXXX
5.0
Management
Responsibility
LSC-QM-00204
LSC-QM-XXXXX
6.0
Resource Management
LSC-HR-00031
LSC-HR-XXXXX
LSC-QM-00205
LSC-HR-XXXXX
LSC-QM-XXXXX
LSC-PM-XXXXX
LSC-QM-XXXXX
7.1
Planning of
Product Realization
7.2
Customer-related
Processes
7.3
Design and
Development
LSC-QM-XXXXX
LSC-SD-XXXXX
LSC-QM-XXXXX
LSC-RD-XXXXX
LSC-RD-XXXXX
LSC-RD-XXXXX
LSC-ED-XXXXX
LSC-ED-XXXXX
LSC-QM-XXXXX
Document/Name of Standard
Prepared
By (Dept.)
.Quality manual
.Regulation for management
of company standards
.Directives for management of
Spec., design document, and
drawings
.Directives/Guidelines for
management of quality record
.QM
.Standard
management
.Design &
development
.Quality planning &

management review
procedure
.QM
.Guidelines for management

of work allotment and work
allotment table
.Regulation for human resource
recruitment, etc.
.Regulation for quality audit
.Guidelines for qualifications of
design verifiers
inspectors
facilities and machinery
.Personnel &
education
.# Quality specifications
.Each Dept.
.QM
.Directives for contract review

work
.Sales
development work,
.Guidelines for quality
assurance of new products
design verifiers
management of Specifications
drawings
.Design &
development
.QM
.QM
.Personnel &
education
.QM
.Design &
development
.QA
.Facilities
maintenance
.QM
.QM
.Design &
development
.Design &
development .De
sign &
development .QM
Page:51
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Quality Manual
Section: 9.1
.1 Procedures by ISO 9001 Requirement Date: 03/15/2012
Page: 2/2
Revision: 22
Section
7.4
ISO 9001
Requirements
Purchasing
Related QMS Procedures documents

Document/
# of Standard
LSC-MM-00015
LSC-MM-00014
LSC-MM-00002
LSC-QM-00215
LSC-QM-00217
LSC-QM-XXXXX
7.5
Production and
Service Provision
LSC-PD-XXXXX
LSC-PP-XXXXX
LSC-PM-XXXXX
LSC-PP-XXXXX
LSC-QM-XXXXX
LSC-MM-XXXXX
LSC-PD-XXXXX
LSC-QM-XXXXX
7.6
Control of Monitoring
& Measuring Devices
LSC-QM-XXXXX
.Procedure for calibration by

equipment
LSC-QM-00047
LSC-QM-00205
LSC-QM-XXXXX
LSC-QM-00217
LSC-QM-00215
LSC-QM-XXXXX
8.3
Control of
Non-conforming Product
LSC-QM-XXXXX
LSC-QM-00216
LSC-QM-XXXXX
8.5
Improvement
.Directives for production control

.Directives for production work
.#Quality specifications
.Directive for management of
facilities and machinery
management & trace of lots
.Guidelines for incoming
inspection
.Guidelines for the incoming and
outgoing of materials
.Directives for handling, storage
and shipment of products
.Directives for calibration and
inspection
LSC-QM-XXXXX
Monitoring and
Measurement
.Regulation for management of

goods
.Guidelines for evaluation and
management of partners
.Guidelines for material ordering
inspection
.Guidelines for management of
inspectors qualifications
LSC-PP-XXXXX
LSC-QM-XXXXX
8.2
Document/Name of Standard
LSC-QM-XXXXX
LSC-QM-XXXXX
.Directives for the management

of measuring equipment
.Regulation/Guidelines for
handling customer
dissatisfaction
.Directives/Guidelines for quality
audit
.Directives for inspection
inspectors
inspection
.Directives for disposition of
nonconforming product
.Directives for disposition of
nonconforming material
.Directives
for of
corrective
&
management
quality record
preventive action
Prepared
By (Dept.)
.Purchasing
.Purchasing
.Purchasing
.Incoming
inspection
.QA, Incoming
inspection
.QM
.Production Control
.Production Control
.Each Dept.
.Facilities
maintenance
.QA
.Incoming
inspection
.Purchasing
.Each Dept.
.QM
.Measuring
equipment control
.Measuring
equipment control
.Measuring
equipment control
.QM
.QM
.QM
.QA
.QA
.Incoming
inspection
.QM
.QA
.Incoming
inspection
.QM
.QM,QA
.QM
Page:52
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Quality Manual
Section: 9.2
.2 List of Quality Records
Page: 1/2
Date: 03/15/2012
Revision: 22
9.2 List of Quality Records

Section
ISO 9001
Requirements
Quality Records
Managed By
5.0
Management
Responsibility
- Management review data of the company,

business place/division
.QM, QA
6.0
Resource Management
- Records on qualifications of verifiers

(auditor, inspector, designer)
:Schooling, training, careers, etc.
.QM, QA,
- Training plan and performance for

department members
.Each Dept.
Incoming
inspection,
Design &
development
7.1
Planning of
Product Realization
- Quality plan/QC process diagram/

production process diagram/work flow chart
Production
7.2
Customer-related
Processes
- Contracts
- Records on order sheet/quotation/change
of contract
- Reports on technical review
- Report on delivery time review
Sales
Sales
- Records on the evaluation of designers

qualifications
- Inputs for design such as development plan
.Design &
development
.Design &
development
.Design &
development
.Design &
development
.Design &
development
.Design &
development
7.3
Design and
Development
- Records on design review

- Records on design review and related
actions
- Records on validation of design and related
actions
- Records on design change and related
actions
Records on selection, evaluation,
re-evaluation of partners
Sales
Sales
Purchasing
7.4
Purchasing
7.5
Production and
Service Provision
- Records on lot trace

(daily work sheets, etc.)
production,
etc.
7.6
Control of Monitoring
& Measuring Devices
- Records on calibration/correction of
monitoring/measuring devices
.Measuring
equipment control
8.2
Monitoring and
Measurement
- Plan for internal quality audit

- Records on qualifications of auditor
- Report on internal quality audit
- Letters requesting the correction of
nonconformity
- Records on incoming inspections
- Records on inspection of work-inprocess(daily work sheets, etc.)
- Records on inspection of finished goods
.QM,QA
.QM,QA
.QM,QA
.QM, Incoming
inspection, QA
.QA
.production
.QA
# Reflected the business differences of the divisions, the preservation term of quality records complies with
requirement of procedures and directives/guidelines for management of quality record.
Page:53
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LS Cable & System

Section: 9.2
.2 List of Quality Records
Page: 2/2
Section
ISO 9001
Requirements
Quality Records
8.3
Management of
Non-conforming Product
- Non-conforming reports (of material,

process, finished product inspection)
8.5
Improvement
- Records on corrective actions

Letters requesting the correction of QMS
nonconformity
NCRs for materials
NCRs for processes
NCRs for finished goods
Newsletter on customer complaints, report
on the result of taken actions
Other improvement activities
- Records on preventive actions
Application of statistical
techniques
Activities of troubling shooting TFTs
Other activities for improvement
Date: 03/15/2012
Revision: 22
Managed By
.Incoming
inspection,
production.
QA
.QM,QA
.Incoming
inspection
.production
.QA
.QA
.Each Dept.
.Each Dept.
.Each Dept.
.Each Dept.
# Reflected the business differences of the divisions, the preservation term of quality records complies with
requirement of procedures and directives/guidelines for management of quality record.
Page:54

LS QA Manual

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10.15.18.95 / 2013.03.

: Floor Nos. 12 and 17, LS Tower, 1026-6, Hogye-dong,

Anyang Plant : 555 Hogae-Dong, Dongan-Gu, Anyang-Si, Gyeonggi-Do

: 190 Gongdan-Dong, Gumi-Si, Gyeongbuk 730-708, Korea

Indong Plant : 643 Jinpyeong-Dong, Gumi-Si, Gyeongbuk 730-735, Korea`

Unauthorized efflux or distribution of this Manual is strictly prohibited.

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LS Cable & System

Section: 1.0 Table of Contents

1.0 Table of Contents

Section 2.0 Terms and Definitions

Section 3.0 Quality Policy

Section 4.0 Quality Management System

Section 5.0 Management Responsibility

Section 6.0 Resource Management

Measurement, Analysis and Improvement

Section 9.0 Others

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LS Cable & System

Section: 1.1 Quality Manual Confirmation

1.1 Quality Manual Confirmation

Quality Manual Confirmation

Quality Manual Revision History

Terms and Definitions

Quality Management System

Planning of Product Realization

Design and Development

Production and Service Provision

Control of Monitoring and Measuring Devices

General (Measurement, Analysis and Improvement)

Monitoring and Measurement

Control of Non-conforming Product

Procedures by ISO 9001 Requirement 51-52

List of Quality Records

The contents above have been duly confirmed.

March 15, 2012

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LS Cable & System

Section: 1.2 Quality Manual Revision History

1.2 Quality Manual Revision History

Enacted in English for use in overseas biddings.

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LS Cable & System

1.3 Scope of Application

Control of customer-supplied product and Control of special process, parts of ISO

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LS Cable & System

2.0 Terms and Definitions

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LS Cable & System

2.1 Organization Chart

Chief Executive Officer

Managers of Business Division

Manager of QA/CS Dept.

Manager of Production Dept.

Manager of product Control Dept.

Manager of Production Control Dept.

Manager of Sales Dept.

Manager of Purchasing Dept.

1.This organization chart is prepared based on the quality management

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LS Cable & System

3.0 Quality Policy