Hany George Milad Wassef

Available in Qatar on a transferable family visa

202 Ahmed Shouky street, Bulkily, Alexandria-Egypt
Mobile: (+974) 3351-6059/ (+2) 0111-2546-342

hany_5005_@hotmail.com
OBJECTIVES
I am searching for a place where my skills qualifications and potential can be fully utilized.
I hope to be working with an employer in an increasingly responsible position that enables
me to utilize my talents, and work closely with my colleagues in solving important
problems all to improve the company work.

EDUCATION
Master of Science in Electronics and Communications Engineering.
(Arab Academy for Science & Technology and Maritime Transport Alexandria, Egypt),
"Since October 2011".
Grade: Excellent 3.4
Bachelors of Engineering Electronics and Communications Department.
(Arab Academy for Science & Technology and Maritime Transport Alexandria, Egypt),
"July 2011".
Graduation Project: (Industrial Communications and Automated Systems)
Grade: Excellent 100%
The project discussed the major automation of domestic and industrial scale control
systems. Having implemented a model of a real-time home automation mechanism has
been achieved using microcontroller in automating the lights, AC, curtains and security
alarms. A ZigBee development kit has also been tested as a wireless control mechanism.
For a larger industrial scale automation system, an implementation of a SCADA system
using two Siemens PLC's S7-300 connected via MPI network to an output module had
also been built.
High School: (Mubarak High SchoolAlexandria, Egypt), "July 2006".

LANGUAGE SKILLS
Arabic: Native in speech, writing and reading.
English: Fluent in speech, writing and reading.
French: Fair in speech, writing and reading.
Page 1 of 6

WORK EXPERIENCE
Senior Technical Support Specialist After Sales at (Mobinil LINKdotNET).
(Alexandria, Egypt), "Since July 2014".
Tasks:
- Supervise technical support team by managing schedule, vacations and workflow.
- Handling angry customers.
- Train new employees.
- Compensate customers for delay in repairing.
- Troubleshoot and solve customers technical problems.
- Handling customers complaints.
- Achieving percentage of monthly retained customers.

Manager, Trainer and Co-founder at (INTEGRATE Training Center).

(Alexandria, Egypt), "September 2012 - September 2014".
Tasks:
- Manage training center financial and managerial issues.
- Head of the online marketing team.
- Responsible for the center deals with schools, companys, etc.
- Trainer for smart home courses -eleven times-.
- Trainer for presentation and writing for graduation projects.
- Mentor Integrate minesweeper ranger team in the international minesweepers
competition at Coimbra, Portugal. (October 2014).
- Trainer for home automation - IEEE AlexSB Protons'14 teams. (September 2014).
- Mentor Integrate minesweeper ranger team in the 3rd annual Egypt minesweepers
competition took place at Cairo, Egypt. Local rank #2 (May 2014).
- Mentor Integrate ROV ranger team in the 4th annual Egypt ROV competition at
Alexandria, Egypt. Local rank #1, best team spirit (March 2014).
- Mentor Integrate ROV ranger team in the 12th annual MATE international ROV
competition at Washington, USA. Worldwide rank #26 (June 2013).
- Mentor Integrate ROV ranger team in the 3rd annual Egypt ROV competition at
Alexandria, Egypt. Local rank #2, best poster and best creative team (May 2013).
- Trainer for3D graduation project and four other projects (April 2013).
Technical Support Representative at (LINKdotNET Alexandria CSO).
(Alexandria, Egypt), "March 2014 - June 2014".
Tasks:
- Provide technical and network problem resolution to end-users (customers) by
performing a question diagnosis while guiding users through step-by-step solutions.
Page 2 of 6

- Solutions include, but are not limited to, resolving internet problems,
uninstalling/reinstalling router software, verifying proper hardware and software set
up and router, access point troubleshooting equipment.
- Support provided by clearly communicating technical solutions in a user-friendly,
professional manner.
Network System Administrator at (Alexandria Naval Base).
(Alexandria, Egypt) -During my military service-, "February 2012 - February 2013".
Tasks:
- Manage and over supervise for nine radar units Cisco network over CDMA.
- Using red hat linux and windows server 2008.
- Troubleshooting for all network hardware and software issues.

PERSONAL INFORMATION

Military status: served in the Egyptian Naval Forces (January 2012 - February 2013).
Nationality: Egyptian.
International driving license: valid.
USA Visa: valid.
Able to work in many areas such as "IT, robotics, electronics, communication,
automation, biomedical engineering, customer service, sales, maintenance, etc."
Excellent customer relation management (CRM) and handling angry customers.
Highly motivated fresh, friendly and reliable with outgoing personality.
Excellent communication skills that enjoy meeting challenges.
Willing to learn and to adapt well to new situations.
Able to simultaneously handle heavy workloads and tasks.
Good interpersonal skills and able to deal with a wide range of people.
Willing to travel inside and outside the country.

COMPUTER SKILLS

Using Microsoft Dynamics CRM.

Designing circuits schematics using Orcad, Express PCB, Eagle and Proteus.
Siemens PLC Wincc Flexible Software.
Zelio PLC Software "Zelio Soft".
Basic programming using C.
Expert acquaintance with windows and it's applications in general.
Expert with Microsoft office tools (Word, Excel and Power Point).

Page 3 of 6

COURSES AND CERTIFICATES

Business Writing & Email Etiquette
(Mobinil), (June 2014).
Digital Marketing "Google, Facebook, WhatsApp, etc."
(Digital Academy), (December 2013).
Cisco Certified Network Associate "Routing & Switching" (CCNA)
(Private Trainer), (March 2011).
SCADA/HMI Using WinCC Flexible "Siemens"
(Arab Academy for Science & Technology and Maritime Transport Alexandria),
(November 2010).
LG Programmable Logic Control "PLC"
(Jelecom-Alexandria), (July 2010).
Atmel-AVR-Microcontroller
(IEEE AAST Student Branch), (February 2008).

TRAININGS
Benha Electronics Coay (katron) Benha, Egypt (Augustus 2010)
Manufacturing and troubleshooting of PCB, PLC, TV, radar and lamp.
Siemens co Cairo, Egypt (September 2009)
- PLC design and troubleshooting, at the automation department.
- Renewable energy generation solar and wind.
Telecom Egypt Alexandria, Egypt (Augustus 2009)
Protocols of local, international calls and infrastructure of the telephone systems.
Misr El Amria Spinning and Weaving Co Alexandria, Egypt (July 2009)
Motors and generators function and automation control of the spinning and weaving
factory.
Siemens co Cairo, Egypt (February 2009)
PLC design and troubleshooting, at the automation department.
Page 4 of 6

OTHER EXPERIENCE
Organizer in the Egyptian Engineering Day "EED" program team (September 2013).
Judge in Arab sixth open championship of the robot competition in Alexandria for
judging robotics code and design and referee the robot game (May 2013).
Judge in FIRST LEGO League (FLL) competition in Alexandria and Cairo finals for
judging project and referee the robot game (March 2013).
Mentor of the IEEE ASST ALEX SB (October 2012- October 2013).
Organizer in the Egyptian Engineering Day "EED" program team (September 2012).
Joined the Egyptian Engineering Day "EED" with my graduation project
(September 2011).
Joined the AAST engineering day with my graduation project (May 2011).
Joined Cairo International Telecommunication, Information Technology, Networking,
Computing, Satellite & Broadcasting Trade Fair & Forum for the Middle East and
Africa (Cairo ICT) with my graduation project (May 2011).
Attended the IEEE Egyptian Student Branches Meeting "ESBM" (April 2011).
Judge in FIRST LEGO League (FLL) competition in Alexandria and Cairo finals for
judging (project, team work), and referee the robot game (March 2011).
Organized the "Intel Science Competition-Arab World (ISCArab)" with Intel, S.A.S
and AAST (December 2010).
Treasurer of the IEEE ASST ALEX SB (September 2010- September 2011).
Organized the "Global Facility for Disaster Reduction and Recovery (GFDRR)", with
AAST and the World Bank (September 2010).
Head of operations management committee of the IEEE AAST SB (September 2010September 2011).
Chairman of the Robotics Engineering Club "REC" (September 2008- June 2011).
Page 5 of 6

 Worked as AVR and PIC Microcontroller volunteer trainer in "AAST and REC"
(September 2008- June 2011).
Worked as robotics volunteer trainer in "AAST, REC and IEEE AAST SB"
(September 2008- June 2011).
Joined the AAST engineering day with different projects (September 2008- May
2011).
Head of the financial team in the science-tech program (July 2008- February 2009).
Worked as PCB designer volunteer trainer in "AAST, REC and IEEE AAST SB"
(September 2007- June 2011).
Joined the ROBOCON competition in Egypt (August 2007 and August 2008).
Won the first place in ROBO ADVENTURE competition in AAST, and golden medal
for best design (January 2007).
Volunteer in IEEE since 2006, for that I organized more than hundred of IEEE event
such as (Life on a Chip, Mind Mapping, Tech Talks, ESBM 2008, AVR, PCB, FLL
2011, Startup Weekend Alexandria 2011, ROV 2011, Leading your Career Leading
your Society "2006, 2007,2009,2012 ,2013 and 2014", etc.)

INTERESTS AND ACTIVITIES

Charity and volunteer work.

Reading and searching for the new technology.
Writing poetry.
Playing football.
Building robots.

All references will be furnished upon request

Page 6 of 6