BUYERS

GUIDE
to owning a DMCI Homes Property

Buyers Guide to Owning a DMCI Homes Property

Thank you for making the smart choice by choosing DMCI Homes. We are truly
honoured to be part of your family. Allow us to welcome you by guiding you through
the important steps of owning a home. Here, each step has been detailed and
outlined to make owning your new DMCI Home a truly hassle-free experience.
About DMCI Homes
DMCI Homes is a company of innovative builders and engineering
experts that develop modern day living solutions for urban families. Each
of its developments is built with world-standard craftsmanship borne from
almost 60 years of expertise in the construction and development industry.
Its corporate philosophy is anchored on a deep understanding that buying a
home is more about investing in a better way of living. Thanks to feature-rich,
ideally located communities, residents can finally enjoy a more comfortable
and meaningful way of life where they can feel real good to be home.

TABLE OF CONTENTS
Documentary Requirements and Procedures

Cash Payment Term ...........................................................................

In-House Financing Payment Term ....................................................
Bank Financing Payment Term .........................................................
Payment via Remittance .......... ........................................................
Closing Fees ......................................................................................
Clearance for Turnover ......................................................................
Title Transfer .....................................................................................

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Requirements and Procedures on Amendments in Documents

Change of Name or Transfer of Ownership .....................................

Additional Ownership ......................................................................
Omission of Name ...........................................................................
Change of Personal Information ........................................................
Transfer of Project or Unit ...............................................................

Financing Requirements and Procedures

Statement of Account ......................................................................

Official Receipts ...............................................................................
Holding of Checks ...........................................................................
Pull-out or Replacement of Checks .................................................
Penalties ...........................................................................................
Loan Restructuring ...........................................................................
Cancellation of Accounts .................................................................
Backout on Unit Purchase ...............................................................

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Turnover Process and Payment Obligations

Turnover Process ............................................................................. 19

Unit Warranty .................................................................................. 19

Property Management Services and Payment Obligations

Disclaimer: The contents herein are subject to change without prior notice and do not constitute
an offer of contract.

Property Management Office ..........................................................

Property Management Office Responsibilities and Services ..............
Association Dues .............................................................................
Real Estate Property Tax on Unit ....................................................
Special Assessment Fees ..................................................................
1. Insurance Expenses
2. Real Estate Property Tax on Common Areas
3. Major Repairs and Maintenance
4. Permits and Licenses
Leasing of Units ................................................................................

DMCI Homes Hotline Numbers ............................................

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DOCUMENTARY REQUIREMENTS AND

PROCEDURES

CASH PAYMENT TERM

Days 1 to 7 from Reservation

Date

Days 1 to 7 from Reservation Date

Upon reservation of your chosen unit, a welcome letter shall be given to thank you for
choosing DMCI Homes and remind you that all documentary requirements and payments
must be completed within thirty (30) days. Otherwise, your reservation will be forfeited
and cancelled. To complete the reservation transaction of your unit, you must submit the
following documents to your sales agent to facilitate the documentation process:

Signed Reservation Agreement and Reservation Fee Receipt

Signed Client Registration Form
Signed Computation Sheet
Either a photocopy of your Tax Identification No. (TIN) or BIR Form 1904
Photocopy of passport/any valid Government issued ID/s with signature
Notarized Special Power of Attorney (SPA), for local accounts and consularized SPA
for international accounts (if applicable)
Deed of Undertaking for international accounts (if applicable)
Proof of Billing Address (must be the latest billing statement)
Once all your requirements have been submitted, your sales agent shall endorse your
documents and all other necessary requirements to the Documents and Inventory Control
Department for the preparation of the Deed of Absolute Sale (DOAS).

Days 8 to 15

RELEASE OF DOAS

Once your documents have been properly

endorsed, it will usually take one (1) to
three (3) working days to prepare your
DOAS. While your DOAS is being drafted,
we will send you a copy of the Reservation
Agreement.

Photocopy of DOAS
After one (1) to two (2) days upon request
Notarized DOAS
One (1) year from the date of full payment
along with the transferred title and tax
declarations in your name.

Days 16 to 30

Upon clearance of the full payment, you

will be issued a Clearance for Turnover.
You will then be endorsed to our Turnover
Department so that you can inspect your
unit.

At this time your DOAS will be released

to you. You shall be given fifteen (15) days
to review the DOAS. Should the documents
be in order, you will need to sign the DOAS
and return this to your Sales Agent.
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IN-HOUSE FINANCING
PAYMENT TERM
Upon reservation of your chosen unit, a
welcome letter shall be given to thank you
for choosing DMCI Homes and remind you
that all documentary requirements and
payments must be completed within thirty
(30) days. Otherwise, your reservation will
be forfeited and cancelled. To complete
the reservation transaction of your unit,
you must submit the following documents
to your sales agent to facilitate the
documentation process:
Signed Reservation Agreement and
Reservation Fee Receipt
Signed Client Registration Form
Signed Computation Sheet
Either a photocopy of your Tax
Identification No. (TIN) or BIR Form
1904
Photocopy of any valid Government
issued ID/s with signature
Notarized Special Power of Attorney
(SPA), for local accounts and
consularized SPA for international
accounts (if applicable)
Deed of Undertaking for international
accounts (if applicable)
Proof of Billing Address (must be the
latest billing statement)
Once all your requirements have been
submitted, your Sales Agent shall endorse
your documents and all other necessary
requirements to the Documents and
Inventory Control Department for the
preparation of the Contract to Sell (CTS).

Days 8 to 15
Once your documents have been
properly endorsed, it will usually take one
(1) to three (3) working days to prepare
your CTS. While your CTS is being drafted,
we will send you a copy of the Reservation
Agreement.

Days 16 to 30

At this time your CTS will be released to

you. You shall be given fifteen (15) days to
do the following:
1. Review and evaluate the terms and
conditions in the Contract to Sell
(CTS)
2. Prepare the required number of
Post-Dated Checks (PDCs) covering
your down payment:
If unit is still under construction,
PDCs should cover the entire down
payment period
If unit is ready for occupancy (RFO),
minimum of 24 PDCs
If terms of payment is cash upon
turnover (RFO or NON-RFO),
PDCs should cover the entire down
payment period and balance
If payment is through bank financing,
PDCs should cover the entire down
payment period
If payment period is under 10 years inhouse financing, PDCs should cover
the entire down payment and the
first 5 years monthly amortization.
Should the documents be in order, you
will need to sign your CTS and return this
to your Sales Agent.
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Notarized CTS
Thirty (30) days from the date of closing the sale with complete documents.
Upon clearing of the required down payment, you will be issued a Clearance for Turnover.
You will then be endorsed to our Turnover Department so that you can inspect your unit.

BANK FINANCING
PAYMENT TERM
For direct bank financing, a duly accomplished loan application form with the following
pre-approval requirements must be submitted to your preferred accredited bank or DMCI
Homes Bank Financing Helpdesk four (4) months before the first monthly amortization for
processing of your bank loan approval:
1. If Employed within the Philippines
Certificate of Employment (COE)
stating annual salary and position
Latest Income Tax Return (ITR)
Pay Slips (past 2 months)
Proof of Billing Address (must be
the latest billing statement)
Bank Statements
2. If Overseas Filipino Worker (OFW)
POEA Authenticated Contract
(seaman)
COE Authenticated by Philippine
Consulate (direct hired)
3. If Self-Employed
Business Name (DTI) or SEC
Registration
Articles of Incorporation and
By-laws with SEC Registration
Certificates
List of Trade References (At least
3 names and contact numbers of
major suppliers and/or customers)
Audited Financial Statements for
the past two (2) years
Bank Statements for the past six
(6) months
Proof of Billing Address (must be
the latest billing statement)
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4. If Practicing Doctor
Clinic address/es and schedule
Bank Statements for the past six
(6) months
5. If income is from Rental of
Properties
List of tenants and rental amount
Complete address/es of properties
being rented
Bank Statements for the past six
(6) months
When approved by your bank, you will
be issued a Letter of Guaranty (LOG)
which must be submitted to the Financing
Department.

Release of your loan proceeds normally

takes five (5) to seven (7) working days from
receipt of conformed LOG, settlement and
submission of the following post-approval
requirements.
1. Conformed Letter of Guaranty (LOG)
and Deed of Undertaking (DOU)
2. Signed Loan Documents
Deed of Assignment
Promissory Note
Real Estate Mortgage
Special Power of Attorney
Note: Signed & settled to the bank prior
release of Bank Guaranty (bank process)

3. Other requirements
Post-dated checks or Auto-Debit
Agreement
Mortgage Redemption Insurance
(MRI)
Insurance of the property to be
financed
For
Condominiums
(Fire/
Earthquake
insurance
endorsement),
policy
and
photocopy of the official receipt
can be obtained from the
Property Management office of
your project
For completed House and Lot,
insurance should be obtained
from a reputable and accredited
insurance company
Note: Signed & settled to the bank prior
release of Bank Guaranty (bank process)

4. Payment of bank charges, which include

Documentary Stamp Tax, Notarial and
Mortgage Fees
Note: Signed & settled to the bank prior
release of Bank Guaranty (bank process)

5. Developer Requirements
Post-dated check (PDCs) covering
the required down payment
amount based on the restructured
computation sheet (if applicable)
Full settlement of unpaid down
payment
Full settlement of closing fees
Signed Contract to Sell (CTS)
and conformed restructured
computation
Note: Signed & settled to DMCI Homes prior
to loan released. (DMCI Homes process)

Upon clearing of the required down

payment and bank loan release, you will
be issued a Clearance for Turnover. You
will then be endorsed to our Turnover
Department so that you can inspect your
unit.
Accredited Banks
BDO
BPI
Chinabank
HSBC
Malayan Bank
Metrobank
PNB
PSBank
Security Bank
UCPB

To request for change of payment terms for the balance from in-house financing to
bank financing, same procedure shall be followed. However, upon submission of Letter of
Guaranty (LOG) to Financing Department, it will be endorsed to the Credit & Collection
Department for the issuance of latest statement of account & to the Remedial Department
for facilitation of your restructured computation sheet, which normally takes ten (10)
working days to release from the date of receipt. The restructured computation sheet
requires your conformity within five (5) days from the date of issuance. All checks that will
mature within thirty (30) days from the date we received the Letter of Guaranty will still
be deposited and considered in the computation as part of payments made.
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PAYMENT VIA REMITTANCE

FOR INTERNATIONAL BUYERS

In order to promptly and properly monitor your remittances, DMCI Homes has made
arrangement with banks in facilitating remittances with the following procedure:
1. Go to your nearest remittance center / bank tie up
2. Fill-out remittance slip form / remittance application
Mandatory fields Description
Remitter name
Name of person sending the payment
Beneficiary name
DMCI Homes
Subscriber name
Name of buyer
Subscriber number
Remitter code / Policy number
Document number
Reference number
Amount of remittance
Total amount of amortization payment in Php
Remittances made without the above required information will not be processed by tie-up
banks foreign branches and offices / Remittance centers.
Collection Center Agent shall encode the account number. If correct, agent shall proceed
with the transaction. If not, Invalid Account shall appear on the screen and the agent will
not accept the remittance.
Note: Your remitter code is your policy number. Please do not lose this account number.
3. Inform Collection Center Agent
of the remittance amount in peso
value. Agent shall convert the peso
amount to the equivalent foreign
currency
4. The usual remittance bank charges
or service fee will be for the
account of the buyer. The service
fee will depend on the charges
applied by the originating foreign
branch or office
5. A validated official receipt (as proof
of remittance) shall be issued to the
buyer by the Banks foreign branch
or office/remittance center
6. Remittance will be credited to
DMCI Homes account within 24
hours from date of remittance.
Thus, remittance must be made
at least one (1) working day prior
to amortization due date to avoid
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incurrence of penalty due to late

payment. DMCI Homes will issue
Official Receipt (OR) as proof of
payment for the purchased DMCI
Homes property based on the date
payment was credited to DMCI
Homes account
7. It is best to keep copy of remittance
slip or validated official receipt
issued by the remittance center/tieup bank in case there will be a need
to reconcile actual remittances
made

(taxes, closing fees, and other assessment on the property)

To the outstanding principal balance
If you have multiple unit and/or parking slots, payment will be applied in the same
manner as above, i.e. on all outstanding penalty, interest and other charges of each
account prior to allocation on principal

CLOSING FEES
Closing fees are classified as other charges or fees payable to the Developer for the transfer of
title from the Developer to the Buyers name.
For Sales with Reservation date of July 15, 2008 onwards, the closing fees are already included
in your schedule of payment / CTS Annex.
Depending on your term of payment, closing fee rates ranges from 3.6% - 6% of the total
contract price. It includes fees and charges for Documentary Stamp Tax, Transfer fees, Registration
fees, Assurance fund, Administrative and Processing fees and LGU/IT Service fees.
Your clearance for unit turnover will automatically
be processed and released by the Documents
and Inventory Control Department to Turnover
Department once the following requirements
are submitted and complied:
1.
2.
3.
4.
5.

CLEARANCE FOR
TURNOVER

Complete documentary requirements based on availed payment term

Full settlement or cleared minimum down payment requirement of the project
Release of loan proceeds for bank financing term
Updated payment status (current)
Complete PDCs

Note: Your payment will be applied in

the following order:
To the expanded value added tax,
if any
To the penalty due and outstanding
To the interest due and outstanding
To any other outstanding charges
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TITLE TRANSFER

Your title will be processed once the following

documentary requirements are submitted and
completed. Processing of title is approximately
one (1) year:

1. Full payment of Total Contract Price (TCP) and Closing Fees

2. Receipt of the signed Deed of Absolute Sale (DOAS) from the principal buyer
3. Availability of the title and tax declaration c/o DMCI Homes
The following documents will be released to you after the one (1) year processing period:
1. Notarized Deed of Absolute Sale (DOAS)
2. Tax Declaration
3. Condominium Certificate of Title (CCT) or Transfer Certificate of Title (TCT)
4. Tax Receipt or Tax Clearance (Real Estate Tax)
To receive your title, tax declaration, and notarized DOAS, the following requirements must
be presented and complied:
1. Two (2) Valid IDs
2. If through an Authorized Representative
Special Power of Attorney (SPA)
Two (2) Valid IDs of the Authorized Representative
Photocopy of one (1) Valid ID of the Principal Buyer
3. Full settlement of payment for Real Estate Property Tax
If cash payment, the title will be released within the day
If check payment, the title will be released upon clearing of check
Please note that the company does not allow the following:
1. Transfer of ownership until the total contract price amount is paid in full.
2. Personally transfer the title.

REQUIREMENTS AND PROCEDURES ON

AMENDMENTS IN DOCUMENTS

CHANGE OF NAME OR
TRANSFER OF OWNERSHIP
The following are the requirements and procedures to process your request for change
of name or transfer of ownership:
Request Letter addressed to Customer Care Department and signed by the original
principal buyer and co-buyers
Signed new Reservation Agreement of the new buyer
Photocopy of one (1) valid Government Issued ID of the new buyer
Proof of Billing of the new buyer (must be the latest billing statement and should be
the same with the billing address in the new reservation agreement)
Updated Statement of Account (SOA) from Credit and Collection Group
Administration Fee of P10,000.00
Clearance from Property Management Office (PMO) if original buyer has already
occupied the unit
Fully paid accounts are not allowed to change name or transfer ownership.
Only the principal buyer can request for change of name or transfer of ownership.

ADDITIONAL OWNERSHIP
The following are the requirements and procedures to process your request to add a
joint buyer or co-owner:
Request Letter addressed to Customer Care Department and signed by the
principal buyer with conformity of the joint buyer or co-owner)
Signed Reservation Agreement of the joint buyer or co-owner
Photocopy of one (1) valid Government Issued ID of the joint buyer or co-owner
Proof of Billing of the joint buyer or co-owner (must be the latest billing statement
and should be the same with the billing address in the new reservation agreement)
Updated Statement of Account (SOA) from Credit and Collection Group
Administration Fee of P10,000.00
Only the principal buyer can request for additional ownership
For co-buyers with different billing address, they should declare only one billing
address
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OMISSION
OF NAME

The following are the requirements and procedures

to process your request to omit a joint buyer or coowner:
Request Letter addressed to Customer Care
Department and signed by the principal buyer
with conformity of the joint buyer or co-owner
to be omitted.
Updated Statement of Account (SOA) from
Credit and Collection Group
Administration Fee of P10,000.00
Once all requirements have been submitted to
Customer Care Department, these will be forwarded
to the Credit and Collection Department for
processing of Notice of Approval (NOA). After NOA is
released, the request will be endorsed to Documents
and Inventory Control Department for approval of
request. A Waiver of Rights document will be given
to you for signature and notarization. The notarized
Waiver of Rights document should be returned to
Documents and Inventory Control Department for
preparation of CCIS form to update the system. Your
new CTS/DOAS will be prepared for your signature.

CHANGE OF PERSONAL
INFORMATION
The following are the requirements and procedures to process your request to change
your personal information and contact details:
Change of Marital Status
Request Letter addressed to
Customer Care Department
Proof of Marriage document
Signed Reservation Agreement
Photocopy of one (1) valid
Government Issued ID

Change of Billing Address

Signed Client Details Changes Form
or a Request Letter addressed to
Documents and Inventory Control
Department
Proof of Billing Address (must be the
latest billing statement)

TRANSFER
OF PROJECT
OR UNIT

Transferring from one unit or project to

another is subject to approval of the Management
and may only be allowed within a certain period
of time, which is only six months from the
reservation date.
The following are the requirements and
procedures to process your request to transfer
from one project/unit to another within the
prescribed allowable period:

Forecast Account
These are accounts within 30 days from reservation date
Request Letter addressed to Sales Management Department. The letter
must be approved by the Sales Director and endorsed by Sales Management
Department
Signed Transfer of Unit Form
Closed Account
These are accounts with complete document requirements and signed CTS/DOAS
Request Letter addressed to Sales Management and Project Development
Department. The letter must be approved by the Sales Director for request
on unit transfer or the Project Director for request on project transfer and
endorsed by Customer Care Department.
Signed Transfer of Unit Form
Transfer fee of P4,500.00 applicable to one (1) unit only
All requirements must be submitted to Documents and Inventory Control Department
for holding of new project/unit for transfer.
Finance shall evaluate the amount that will be credited to the new unit. A new
computation sheet will be given based on the new price less credited payments
Issue new PDCs based on new computation sheet. Treasury Department will pull-out
old PDCs if submitted already
Sign new Reservation Agreement, CTS/DOAS etc. for closed accounts.

Change of Contact Information

Signed Client Details Changes Form or a Request Letter/Email addressed to
Customer Care or Documents and Inventory Control Department
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The Statement of Account (SOA)

is sent on a quarterly basis together
with your Official Receipts (OR) on
payments made. Should you wish to get
an advance copy of your SOA, a Request
Letter/Email must be submitted to our
Customer Care Department. Your
SOA will be available for release at the
Customer Care Help Desk after seven
(7) working days upon request.

STATEMENT
OF ACCOUNT

The principal buyer or his/her authorized representative is the only one allowed to
request and to receive the SOA.
The following must be presented in receiving the SOA:
1. Principal Buyer
Valid ID
2. Authorized Representative
Valid ID of the authorized representative
Authorization Letter signed by the principal buyer
Photocopy of the principal buyers valid ID

OFFICIAL
RECEIPTS

The Official Receipts (ORs) are sent through an

accredited courier on a quarterly basis. Should you wish
to claim in advance your ORs, a Request Letter/Email
must be submitted to our Customer Care Department
or you may accomplish a request form available at the
Window 3 of Payments and Collections Area.
The principal buyer or his/her authorized representative
is the only one allowed to request and to receive the ORs.

The following must be presented in receiving the SOA:

1. Principal Buyer
Valid ID
2. Authorized Representative
Valid ID of the authorized representative
Authorization Letter signed by the principal buyer
Photocopy of the principal buyers valid ID
You will be contacted by the Customer Care Department for the releasing schedule/
update of your OR. You may opt to have it mailed to you or you may pick it up at the
DMCI Homes Corporate Head Office, Customer Care Department. Releasing of ORs is
every Friday only.
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HOLDING OF CHECKS
To request to hold deposit or payment of your check, a Request Letter/Email must be
submitted to the Customer Care Department at least fifteen (15) banking days before the
checks due date. Your request will be endorsed to Treasury Department for verification.
After approval and verification of Treasury Department, you will be advised to pay a
holding fee of Php 2,000.00 in cash only.
The principal buyer or his/her authorized representative (with Authorization Letter) is
the only one allowed to request holding of check.

PULL-OUT AND
REPLACEMENT OF
CHECKS
If there have been two incidences of returned
checks due to insufficiency of funds, stopped
payment order or account closed, you may
request for replacement of your check by directly
coordinating with Customer Care department and
update your account.

PENALTIES
The following are the penalties
imposed on late or non-payment
of monthly amortizations:

DAYS PAST
DUE

PENALTY
RATE Based on
unpaid monthly
amortization

1 30

3%

31 60

6%

61 90

9%

91 120

12%

1. Five (5) working days if check is on hand of

Treasury Department
2. Sixty (60) banking days if check is in
warehoused banks.

121 150

15%

151 180

18%

181 210

21%

The principal buyer or his/her authorized

representative (with Authorization Letter and 2 valid
Government issued IDs with claim stub provided
during request of pulling out the check/s) is the only
one allowed to request pull-out or replacement of
check.

211 240

24%

241 270

27%

271 300

30%

301 330

33%

331 365

36%

365 and over

36% + penalty
rate
of
the
number in excess
of 365 days

Your old check will be available for release after

the following number of days upon verification of
Treasury Department:

Note: Pull-out and replacement of checks may

also pertain to change of bank account, change of
payment term, replacement of lumpsum/guaranty
check, conversion to bank financing, and paying in
full. Same number of days shall be applied in releasing
the old checks under these circumstances.

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LOAN RESTRUCTURING
The following are the types of loan restructuring and conditions to be able to qualify:
1. Request to extend the payment term
up to ten (10) years only less the
number of months utilized from the
original payment term provided also
that the principal buyer is less than 65
years old at the end of the restructured
term

2. Request to shorten the payment term

3. Request to pay-off the balance thru
cash or bank financing
4. Request to make additional or advance
cash payment, which may result to recomputation of monthly amortization

Please take note that you are allowed of only two (2) loan restructurings during the
entire term.
The company allows capitalization of penalty but collects only 20% of the total arrears and
penalty as initial payment. The balance will be capitalized and restructured in accordance
with your request. Recapitalization is allowed only once during the entire term.
To request for loan restructuring, a request letter or email must be submitted to the
Customer Care Department. Your request will be endorsed to the Remedial Department
for verification and approval. After verification and approval, you will be advised to pay a
restructuring fee depending on the type requested
1. Php5, 000.00 if request is to extend
the payment term or recapitalization
of penalty covering up to two
restructuring computation per
account only.

2. Requests to shorten the term, payoff the full balance, make advance
cash payments, and conversion from
In-house Financing to Bank Financing
is not subject to restructuring fee.

An updated computation sheet of the restructured loan stating the new monthly
amortization, payment due dates and required cash outlay will be given to you for
conformity. The computation sheet is released within ten (10) working days from date of
receipt of the request for loan restructuring by the Remedial Department provided also
that the restructuring fee, if applicable, is already settled.
You will be required to issue a new set of post-dated checks (PDCs) based on the
conformed computation sheet. *Validity of the computation sheet is only:
1. Seven (7) days from date of receipt for bank financing
2. Ten (10) days from date of receipt for transfer of unit
3. Fifteen (15) days from date of receipt for others
*from date of receipt

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Checks maturing within thirty (30) days from date of request will still be deposited and
considered in the computation.
To request pull-out of your old checks, a request letter or email must be submitted to
Customer Care Department. Your checks will be available for release after the following
number of days upon verification and approval of Treasury Department:
1. Seven (7) working days if check is on hand of Treasury Department
2. Sixty (60) banking days if check is in warehoused banks.
If the client fails to pay the monthly
amortization of the unit / parking purchased,
the Credit and Collection Department
issues a reminder letter if it is 30 days past
due, then a demand letter if it is 60 days past
due to the client. If the account remains in
default status after receiving the said letters,
it will be endorsed to Legal Department.
Legal will then issue the Notice of
Cancellation for actual cancellation of the
account.
Below are the guidelines for default
accounts:

CANCELLATION
OF ACCOUNTS
DUE TO DEFAULT OR
NON-PAYMENT
OF MONTHLY
AMORTIZATION

Accounts with Demand Letter Issued

Client may be allowed to

restructure and update account
during the grace period

Accounts endorsed to Legal

If payments made is more than

50% of the contract price, client
may be allowed to restructure
If payments made is less than 50%
of the contract price, client may
only update account

Accounts cancelled by Legal

No reinstatement
Client may be allowed to purchase
again (new sale) after one year
from cancellation

BACKOUT
ON UNIT
PURCHASE

To request cancellation or back-out of purchased

unit, a request letter or email must be submitted to
the Customer Care Department. Your request will be
endorsed to Remedial Department for verification and
approval. All payments made will be forfeited if the
account is not covered by Republic Act No. 6552 or
Maceda Law.
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Republic Act No. 6552 Maceda Law

The Maceda Law is a public policy that protects buyers of real estate on installment
payments. It is only applicable to accounts which are defaulting in their payments and does
not cover those who surrender their units because of other reasons. Maceda Law provides
the buyer with a right to a refund if installment payments or monthly amortization
was paid for at least two (2) years.
Request for refund due to certain reasons not covered by Maceda Law is subject to
Managements approval.
To request pull-out of your checks, a request letter or email must be submitted to
Customer Care Department. Your checks will be available for release after the following
number of days upon verification and approval of Treasury Department:
1. Seven (7) working days if check is on hand of Treasury Department
2. Sixty (60) banking days if check is in warehoused banks.

TURNOVER PROCESS AND PAYMENT OBLIGATIONS

TURNOVER PROCESS
Turnover is a process in which DMCI
Homes physically delivers the unit to the
buyer.
Within 30 days upon the release of
our Documentation Group of your units
clearance for turnover, a coordinator from
the Turnover Group will call or email you to
inform you of the turnover schedule along
with the turnover fees, which you would have
to settle upon acceptance of the unit.
On the date of your units turnover, you
will be asked to inspect your unit and sign the
acceptance document that states that the unit
is acceptable to you. If there will be requests to
rectify some items, these will be noted in the
punchlist form and shall be endorsed by the
Turnover Group to the Construction Group
for proper action. The final turnover will be
rescheduled until further notice depending on
the quantity or scope of rectification works.
Once you are satisfied with your units
condition, the unit will be immediately
turned over to you. You will be asked to
sign a Certificate of Acceptance and provide
Meralco application documents and settle the
Turnover Fees, which covers the following:
Meralco Service Deposit
Power Bill Deposit
Water Bill Deposit

One-time joining fee for Condominium

Corporation
Monthly association dues: Prorated
for the current month and one month
deposit
You will be introduced to the Property
Management Office (PMO) for briefing and
orientation regarding condominium policies,
rules and regulations.
You shall be given a Homeowners Manual
and the complete set of keys for your unit.
If you fail to inspect and accept your
unit within thirty (30) days from the date
of the written notice from the Turnover
Department, it will be deemed that you
have legally accepted the unit. Charging
of association dues shall automatically
commence from the day that your unit has
been accepted or deemed accepted.
If the principal buyer is not available on the
scheduled turnover of unit, an authorized
representative can accept the unit on his/
her behalf provided the following must be
presented:
Special Power of Attorney (SPA)
Two (2) Valid IDs of the Authorized
Representative
Photocopy of one (1) Valid ID of the
Principal Buyer

UNIT WARRANTY
Your unit is backed by two (2) years warranty on workmanship from the day of
acceptance or deemed acceptance. However, repair of items affected by normal wear
and tear, misuse or termite infestation such as lockset, faucets etc. are excluded in the
prescribed warranty. Upgrades, improvements and other personal modifications to your
unit may only be allowed after the official acceptance. Please note that certain warranties
may be voided by alterations.
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19

PROPERTY MANAGEMENT SERVICES

AND PAYMENT OBLIGATIONS

CONDOMINIUM CORPORATION
Condominium Corporation is a non-stock non-profit Corporation registered with the
Securities and Exchange Commission and managed by a Board of Directors through the
Property Management Office. Its purpose is to maintain all common areas and to govern the
entire estate/project in accordance with the Master Deed with Declaration of Restrictions,
Articles of Incorporations and By-Laws. The individual owners of the condominium units
are the stockholders of this corporation.

DMCI HOMES PROPERTY

MANAGEMENT CORPORATION (DPMC)
DMCI Homes Property Management Corporation or DPMC is a subsidiary of DMCI
Homes. It is mandated to manage and operate the projects of DMCI Homes, as well as to
provide the professional services and support to its clients. DPMC shall be responsible for
the general management of these projects.

PROPERTY MANAGEMENT OFFICE

Property Management Office is the entity through which the Condominium Corporation
exercises its prerogatives to DMCI Homes projects.

PROPERTY MANAGEMENT OFFICE

RESPONSIBILITIES AND SERVICES
DMCI Homes Property Management Corporation (DPMC), through its Property
Management Office (PMO) shall be responsible for the general management of the projects
by providing the following services:
Administrative
Operational programs and policies as well as
house rules and regulations for the projects.
Requests, concerns, and recommendations
from unit owners and tenants are handled
and acted upon.
Accounting
Budgets covering operational expenses
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are prepared and approved. Accounting

records, financial reports and information
are regularly prepared.

Security and Safety

Compliance to the Fire Code and Occupational Safety & Health standards is ensured.
Integration of all security and safety measures, rules, regulations, plans and programs like
security personnel for more responsive and efficient coordination and mutual assistance
in cases of emergency. Coordination with the proper government agencies in conducting
fire drills and orientation, safety programs to be attended by the unit owners, service
providers, and PMO staff.
Housekeeping and Landscaping
Formulate and implement a general preventive maintenance program covering minor
repair works, a pest control program, and a hygienic plan for waste disposal.

ASSOCIATION DUES
Association Dues are assessment of the communitys regular operational
expenses based on the operating budget and projected expenditures for the year.
This is collected monthly and comprises the unit owners share of condominium
expenses including but not limited to the following:
1. Operational expenses of the
Condominium Corporation
2. Utility expenses for the
common areas such as water
and electricity
3. Garbage collection fees
4. Minor repair and maintenance
of common area facilities,
amenities and machineries
5. Office expenses of the Property
Management Office

6. Permits and license fees paid to

the government such as sanitary
permits, fire safety inspection
certificate among others.
7. Salaries
and
wages
of
employees of the Condominium
Corporation
(Property
Manager, Property Management
Staff,
Security
Personnel,
Maintenance Staff etc.)
8. Pest control services in common
areas

The Property Management Office (PMO) is largely funded by the Association

Dues paid by the condominium residents.
Payment of association dues will automatically start from the day your unit
(including service area and parking area) has been accepted or deemed accepted.
Corresponding penalties and interests will be imposed on late payments.

Maintenance and Engineering

Regular inspection and routine maintenance
of major equipment and installations
are performed to ensure efficiency of
operations.
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REAL ESTATE PROPERTY

TAX ON UNIT
Real Estate Property Tax (RPT) on unit is paid by the unit owner based on its floor area.
The developer advances payment of RPT in behalf of its clients and buyers. DMCI Homes
shall release the title to the buyer once the RPT on unit along with other requirements
are settled. From then on, the buyer shall pay the RPT of the unit directly to the local
government.
Payment of RPT on your unit starts from the day your unit has been accepted or deemed
accepted. DMCI Homes Credit and Collection Department sends a statement of account
for your units RPT, fifteen (15) days after payment was made by DMCI Homes to the local
government.
Basis for computation of real estate property tax:

Assessed value x Municipal rate on RPT = Basic tax

SPECIAL ASSESSMENT FEES

Special assessment fees are collected to cover additional expenses that are not part
of association dues expenditures or those costs that Condominium Corporation deems
important for the improvement of the community such as the following:

based on the fair market value of the

property. This real estate property tax on
common areas is shared by all unit owners
in the condominium
Real estate property tax on common
areas is billed quarterly.
Major Repair and Maintenance
Major repair and maintenance covering
the buildings, amenities and common areas
of the project such as repainting of buildings,
major repairs on structures and projects
equipment like elevators and others

Purchasing of new equipment

If the Condominium Corporation deems
it is necessary to purchase new equipment
for the community like additional CCTVs
etc., this will be treated as a special
assessment
Special Services
Special services like termite treatment
and the like that Condominium Corporation
finds necessary to maintain the entire
property may also be billed as special
assessment.

Special assessments may be collected monthly, quarterly, or annually depending on the

project and the nature of expenses. RPT for common areas and property insurance is
being paid yearly, but could be billed to unit owners on different payment terms, while
other special assessments depend on the projects needs.
Basis for computation of special assessment fees on common areas per unit:

Total expenses of the Property

Cost per sqm = Total saleable area of the project (sqm)
Amount due per unit = Cost per sqm x Total area of the unit*
*Including balcony, service area, and parking area

Insurance Expenses on Common Areas

Expenses covering the insurance of the
buildings, amenities and common areas
of the project in case of risks and natural
calamities such as fire, flood and earthquake.
The insurance coverage initiated by
the Condominium Corporation through
the Property Management Office (PMO)
covers the structure (building), the facilities
and the equipment included therein.
For buyers who have their units financed
via a bank loan, or owners who use their
units as collateral for credit, financing or
mortgage purposes, an endorsement letter
or certification from the insurer of the
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property may be requested through the

Property Management Office (PMO).
Unit owners/residents are responsible for
insuring their personal belongings that is,
furniture, fixtures, equipment, appliances,
personal effects and everything inside the
unit.
Different payment terms for insurance
expense apply to different projects
depending on their policy. This may be
billed quarterly or annually.
Real Estate Property Tax on Common Areas
Real Estate Property Tax on Common
Areas is tax applied to local real estate

LEASING OF UNITS
DMCI Homes Leasing Services (DHLS)
is the official property leasing, investment
and management unit of DMCI Homes. It
offers management services and residential
properties for rent or for lease.
To enrol your unit at DMCI Homes
Leasing Services, you can call our Leasing
Department. You will be asked to fill-out
and sign a Lessor Information Sheet and
Authority to Lease, which can be obtained
from Leasing Services Department office
or unit owners can download the said

documents at www.dmcileasing.com.
After submitting the required documents,
Leasing Department will conduct an
inspection and inventory checking of your
unit. An Acceptance Certificate will be
given to you after you surrender a duplicate
of your complete unit keys.
Your unit will now be included in the
leasing database and will be leased out
based on our standard Leasing process.

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DMCI HOMES HOTLINE NUMBERS

DMCI HOMES CORPORATE HEAD OFFICE
1321 Apolinario St. Brgy. Bangkal, Makati City
Telephone No.: (632) 555.7777 Website: www.dmcihomes.com
Facebook: www.facebook.com/dmcihomesofficial
Twitter: www.twitter.com/dmcihomesonline
Office Hours: 8:00am to 5:00pm (Monday to Friday)
DMCI HOMES SALES HOTLINE
For queries regarding DMCI Homes projects, sales and site tripping assistance, please contact Sales
Department at the following numbers:

Telephone No.: (632) 324.8888

Email Address: dmcihomespostman@gmail.com
Office Hours: 8:00am to 5:00pm / Monday to Friday
Website: www.dmcihomes.com
International Sales
Telephone No: (632) 888.3468
Mobile Number:
+63.9178808800
Email Address: dmci.internationalwebsite@gmail.com
Website: www.dmciinternational.com
CUSTOMER CARE DEPARTMENT HOTLINE
For queries and concerns regarding your purchased unit or facilitation of your accounts, please
contact Customer Care at the following numbers:

Telephone No.: (632) 555.7700 / Telefax: (632) 856.7484
Cellphone No.: (0918) 918.3456
Email Address: customercare@dmcihomes.com
Office Hours: 8:00am to 5:00pm / Monday to Friday
LEASING DEPARTMENT HOTLINE
For queries and concerns regarding unit and parking space for lease, please contact Leasing
Department at the following numbers:

Telephone No.: (632) 403.7368
Cellphone No.: (0927) 431.2216
Email Address: leasing@dmcihomes.com
Website: www.dmcileasing.com
Office Hours: 8:00am to 5:00pm / Monday to Friday

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FOR DMCI HOMES

PROJECTS PROPERTY
MANAGEMENT OFFICES
DMCI HOMES PROPERTY MANAGEMENT CORPORATION (DPMC)
For queries and concerns regarding DMCI Homes Property Management Corporation, please
contact DPMC , Head Office at the following numbers:

Telephone No.: (02) 555.7777
Website: www.dmcicommunities.com
Office Hours: 8:00am to 5:00pm / Monday to Friday
ACACIA ESTATES
Acacia Estates, Taguig City
Telephone No.: (632) 828.6917
BONIFACIO HEIGHTS
Lawton Ave., Fort Bonifacio, Taguigi CIty
Telephone Nos.: (632) 856.0953 / 856.0900
CEDAR CREST
Acacia Estates, Taguig City
Telephone No.: (632) 881.6314

THE MANORS AT CELEBRITY PLACE
Capitol Hills, Quezon City
Telephone Nos.: (632) 952.9655 / 951.5394
CYPRESS TOWERS
C-5 Brgy. Ususan, Taguig City
Telephone Nos.: (632) 571.3112 to 13
DANSALAN GARDEN CONDOMINIUMS
Boni Ave., cor. M. Vicente St. Mandaluyong City
Telephone Nos.: (632) 531.2173 / 584.5137
EAST RAYA GARDENS
Mercedes Avenue, Pasig City
Telephone No.: (632) 477.2938
EAST ORTIGAS MANSIONS
Ortigas Avenue Extension, Pasig City
Telephone No.: (632) 655.4772
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HAMPSTEAD GARDEN CONDOMINIUMS

V. Mapa ext., Sta. Mesa, Manila
Telephone No.: (632) 782.1370
ILLUMINA RESIDENCES MANILA
V. Mapa cor. P. Sanchez Sts., Sta. Mesa, Manila
Telephone Nos.: (632) 715.2749 / 353.7811
LAKEVIEW MANORS
Brgy. Ususan, Taguig City
Telephone Nos.: (632) 628.2665 / 571.1684
MAHOGANY PLACE 1 & 2
Acacia Estates, Taguig City
Telephone No.: (632) 571.3227
MAHOGANY PLACE 3
Acacia Estates, Taguig City
Telephone No.: (632) 881.6314
MAGNOLIA PLACE
Tandang Sora Extension, Quezon City
Telephone Nos.: (632) 621.2427 / 930.6986
MAYFIELD PARK RESIDENCES
Felix Ave., Brgy. Rosario, Pasig City
Telephone Nos.: (632) 470.5490 / 212.7573
MORNING SUN HOMES
Brgy. Hagonoy, Taguig City
Telephone No.: (632) 828.6917
OHANA PLACE RESIDENCES
Alabang Zapote Road, Las Pinas City
Telephone No.: (632) 358.3487
PALM GROVE RESIDENCES
Better Living Subd., Paranaque City
Telephone Nos.: (632) 823.4565 / 828.1636
RAINBOW RIDGE CONDOMINIUMS
Brgy. Hagonoy, Taguig City
Telephone No.: (632) 828.6917

RIVERFRONT RESIDENCES
Dr. Sixto Ave., Pasig City
Telephone Nos.: (632) 501.4162 / 571.3091
ROSEWOOD POINTE
Acacia Estates, Taguig City
Telephone Nos.: (632) 571.1499 / 571.1470 / 401.3928
ROYAL PALM RESIDENCES
Acacia Estates, Taguig City
Telephone Nos.: (632) 710.1504 / 571.9195
SPRINGLANE HOMES 1 & 2
Brgy. Hagonoy, Taguig City
Telephone No.: (632) 828.6917
TIVOLI GARDEN RESIDENCES
Coronado St., Mandaluyong City
Telephone Nos.: (632) 571.7880 / 794.0859
THE REDWOODS
Quirino Highway cor. Regalado Ave., Fairview, Quezon City
Telephone Nos.: (632) 709.5690 / 709.5693
VILLA ALEGRE HOMES
Brgy. Mabuhay, Carmona, Cavite
Telephone No.: (046) 482.0183
VISTA DE LAGO VILLAS
Tuktukan, Taguig City
Telephone No.: (632) 642.8615
WILLOW PARK HOMES
RFM Road, Cabuyao, Laguna
Telephone No.: (049) 827.5910
WOODLAND HILLS
Governors Dr., Carmona, Cavite
Telephone No.: (046) 542.0463

RAYA GARDENS CONDOMINIUMS

West Service Rd., Merville, Paranaque City
Telephone Nos.: (632) 828.0522 / 828.1774
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dmcihomesofficial

dmcihomesonline