SAMIP

Selta Advanced
Multimedia Integrated Platform

SAMIP ,

Copyright

out of the present towards the future

B u s i n e s s p ro c e s s - o r i e n t e d c o m m u n i c a t i o n

The challenges for businesses today

It is increasingly important for businesses today
to respond rapidly and effectively to changing
markets and customer needs on pain of losing
competitive edge. So all companies, whether
small, medium or large, need slim processes and
highly performance communication and collaboration both inside the company and toward their
customers.
IP technology, convergence and multi-channelling,
fixed/mobile integration, web services are the main
means that businesses are adopting to meet this
challenge in the most comprehensively effective way.

The ultimate objectives are to improve timeto-market, boost productivity, cut costs,
extend the customer base and improve the
customers loyalty.
SAMIP platforms help you to win the battle:
get all the information you need, be reachable
anywhere and in all circumstances to give a
prompt and complete reply to your customers
for their maximum satisfaction.
A challenge that puts the customer at the centre!

Communication and collaboration anywhere

and at any time: is the value your investment creates
Separate infrastructures, lots of different
suppliers, complexity and high ownership
costs, inadequate response times will soon be
vague memories.
In todays company networks, differing types
of information converge and a vast array of
value-added services are available. The resulting
benefits are reflected in business processes,
which can now offer improved performance,
reduction and optimization of costs and investments to win customers satisfaction and
loyalty.
Selta designed its SAMIP communication server
as the nerve centre of your company network.
The IP-native platform renders innovative
technology wide-reaching, flexible and scalable,
enabling your network to enjoy the advantages

of new convergent communication services made

available through communication applications
that can be integrated with the IT world.

The advantages of SAMIP

An innovative and cost-effective solution

for any kind of enterprise, individual or distributed
Thanks to its flexibility and full range of services,
SAMIP is the ideal communication platform for
small and medium businesses, small offices and
branches, and companies of medium and large
complexity, even with distributed locations.
SAMIP is a full-blown multimedia communication server built around highly integrated
innovative technologies. It uses the standard
protocols and languages (SIP, HTTP and HTML,
XML) and has interfaces (Ethernet, Wi-Fi, TAPI)
for interoperability across different networks,
systems, hardware devices and software applications, including those of 3rd parties.
SAMIP accommodates distributed configurations on broadband interconnections that
deliver big benefits for cost cutting and efficiency, especially for multi-branch companies
and private virtual networks.

An applications and services

oriented communication server
Usage of IP protocol and standard languages
enables SAMIP to be an application-oriented
platform. In particular, the platform manages
unified communications, fixed-mobile convergence, multimedia contact centre, personal
telephony, and videosurveillance applications.
Unified communications and fixed-mobile
integration allow the customer to take advantage of the companys high availability in
terms of people and information.

SAMIP adapts to the needs of specific market

sectors with its full range of vertical applications
for hospitality (Hotels and Senior Residences),
utilities, transport, defence and security.
Thanks to the standards, the full range of SAMIP s
applications can be integrated with the most
commonly used management systems, such as
Enterprise Resource Planning (ERP) and Enterprise
Process Management (EPM), or other traditional
office applications, for example Microsoft
Office or IBM Lotus Notes.

The advantages of SAMIP

Open and scalable platform

Thanks to its modular and scalable architecture,
SAMIP guarantees integration and interoperability
with existing systems thus protecting investments
already made and making it possible to grow
in line with specific hardware and software
requirements. The system management applications can be used to provide local and remote
provisioning, both online and offline, to make
the platform management itself even more
streamlined and efficient.

SAMIP s architecture is based on IP protocol, the

reference protocol for networked communication
and the core of its own communication manager
functionality.
Systems based on this architecture represent
the future development of business communication because they provide connectibility and
dialogue between new generation (hardware
and software) appliances and legacy devices.

ISDN
PSTN

IP Network

Management
NETfon

SIP phone

SIP client on PC

LAN

Provisioning
Server

Wi-Fi phone

Billing
Server

DECT

SAMIP

Alarm
Server
Analogue phone
Digital phone

SAMIP managed IP-PBX: a new class of services

The completeness of its management applications
allows SAMIP to be also implemented as IPmanaged PBX. For customers, this means a
cost-effective and less complex configuration
since its managed by the outsourcer or by the
Carrier directly.
The IP-managed SAMIP solves the problem of
small-medium sized companies that on one hand
need services to improve their work processes, and
on the other hand have some difficulties to make
relevant investments on latest technologies.

Thanks to IP-managed SAMIP , customers will

have the services they need and the possibility
to upgrade them according to their new
requirements, just by paying a fee. In addition
to this, they wont have to worry about infrastructures and maintenance that will be directly
managed by the Carrier or the outsourcer in a
completely transparent way.
IP-managed SAMIP systems is currently certified
by Telefonicas (Spain) and Telecom Italias
(Italy) flat offers.

The advantages of SAMIP

An innovative SIP and HTTP based platform

SAMIP was designed to work as the basic
platform for your communication applications
and to integrate them with your other IT systems.
A company network using SAMIP creates values
for its processes and for the business, by facilitating
truly all-embracing communication, which is vital
to acquiring and retaining the customers loyalty.
The SAMIP platform is based entirely on the
SIP protocol, working alongside XML and
HTTP, the two market standards for IP networks,
for data exchange, and the RTP protocol for
streaming data flows.

XML is one of the basic languages in the development of new Service Oriented Architecture
(SOA) systems and is therefore vital for the
interaction between communication applications and other IT applications.
SAMIP gives the customer the means for
creating new application services by integrating
those already existing on the platform to satisfy
the emerging business needs. This feature
makes SAMIP the ideal platform for a gradual
development in the portfolio of services specially
designed for vertical markets.

The SIP protocol means flexible use of new

generation terminals and applications such as
SIP phones, Wireless SIP phones, Softphone for
PCs and palmtops.

NETfon

ISDN
PSTN

SIP phone

SIP client on PC

LAN

Wi-Fi phone

IP Network
DECT

SAMIP

Analogue phone
Digital phone

SAMIP VoIP
The IP-native SAMIP platform provides Voice
over IP (VoIP) enabling connected devices (fixed
and mobile phones, palmtops, etc.) to communicate in network with other systems, whether new
generation or traditional. VoIP resources can be
enabled gradually and in a simple way.
In order to manage communication among
already existing IP, analogue, digital phones and
PBXs, SAMIP acts as dedicated gateway.

With SAMIP , a company network can be extended by using WAN connections based on SIP and
H.323 IP trunking functionalities and can integrate
traditional systems by means of Q.Sig standard.
SAMIP supports ISDN, Frame Relay, CDN and
xDSL connections and the possibility to make
VoIP trunk calls.
SAMIP supports Call Backup if the main service is
not available.

Vo I P, I P L a n Te l e p h o n y, N e t w o r k i n g

The Advantages of IP Lan Telephony

with the SAMIP platform
SAMIP makes it possible to exploit SIP based
IP Lan Telephony functions, which is crucial to
the concept of anytime, anywhere connections
whether locally or from remote (eg. Home
Office or through PDA phones). With IP Lan
telephony, IP phones can be connected to the
network as if they were a common element of
the data network, also using applications on PCs.
The capacity to treat voice traffic in packets
(VoIP) and have data interfaces with the outside
world are essential prerequisites for enjoying
the benefits of new generation applications
services and, more generally, the cost reductions
and process improvement that customers are
expecting. Distributed companies in particular
can benefit from VoIP connections on virtual
networks between their various sites, thus
reducing their costs and optimizing the communications.

With SAMIP , users can connect software phones

(softphones), make telephone calls directly
with the PC/notebook, integrate IP phones
with mailing applications (typically Microsoft
Outlook) to manage incoming and outgoing
calls using a PC/notebook and the existing
telephone book.
SAMIP allows remote users to work as if they
were in the office. And all this without sacrificing
anything in terms of communication quality
and reliability.

Unified Messaging Applications

SAMIP runs Unified Messaging applications
with its Messaging Manager, which handles all
information channels between devices and
platform (email, fax, voice, mms, sms, video).
In practice, this means the user has transparent
univocal access to all types of messaging used
by the company wherever he/she is and from
any device (PC, palmtop, smartphone).
The unified messaging services provided by
SAMIP also through the integration of the
fixed/mobile communication world are crucial for
the companys availability.
These services are:
Voicemail: directly integrated in SAMIP s central
unit without need for additional resources. The
VM is also linked with the SMS management

feature. In fact, SAMIP can notify users of a

new message in their mailbox sending a text
message to their mobile phone. SAMIP also
provides automatic operator.
Voice2Email: integrates the voicemail with
the mailbox to deliver a new voice message,
which is attached to the email as a wave file
so that it can be easily listened even via web
browser.
Fax2Email: a fax server enabling faxes to be
sent and received via email.
SMS2Email: enabling SMS to be sent and
received via email.

Unified Communications

SAMIP integration with Microsoft Office

Communicator/Exchange Server 2007
The architecture of SAMIP allows a strong
integration with third-party Unified Messaging
services. In particular, the integration of SAMIP
with Microsofts Unified Communications suite
has now been certified for a more complete
and powerful platform thanks to the integration
with Office and Exchange, among the most
widespread office applications.
SAMIP was designed to improve the company
processes: this means optimization of costs
and investments, a more agile business and
improved customer satisfaction. Thats why
SAMIP perfectly integrates Microsofts Office
Communicator/Exchange Server. A technological
important liaison for a final product that meets
peoples ever-increasing need for mobility.

Thanks to SIP protocol, SAMIP acts as IP

Gateway between OCS/Exchange server towards
PSTN/ISDN traditional networks, new generation
IP networks, and terminals. In this way, the
unified messaging features are available through
any network and terminal even out of the
companys offices.
As a matter of fact, Selta terminals and
telephone clients provide the Rich Presence services
offered by OCS: the telephone state is actually
monitored in real-time and displayed on Office
Communicator and all Microsoft Office applications. In this way, it is possible to answer calls
benefiting from both Selta terminals audio quality and comfort and Microsoft applications user
interfaces interactivity and flexibility.

Integration of SAMIP
with Microsoft OCS

Office
Communications
server 2007

CSTA
gateway

ISDN
PSTN

IP

SAMIP

Office live meeting

Traditional
terminals

SIP
Mediation server

Integration of SAMIP
with Microsoft Exchange

IP appliance
Message Waiting
Indication Server

Exchange
Mailbox
server role

SIP

IP

Unified
Messaging
server role

ISDN
PSTN

Hub Transport
server role

SAMIP

Active Directory
Traditional
terminals
IP appliance

Mobility

Fixed-Mobile Integration Applications

To satisfy the increasing need for anytime and
anywhere communication, SAMIP offers fixed/
mobile integration services ensuring the best
availability of people whether in the office or
out.
SAMIP employs GPRS and UMTS networks to
reroute calls to mobile phones as well and to send
call acknowledgements to mobile phones in the
event of service unavailability.
SAMIP s fixed/mobile convergence solution
can be configured on a mobile phone that
supports SIP clients through the personal
mobility feature. Practically, it is possible to
transfer an incoming call first to the configured
mobile telephone and then to the voice mail,
in case the mobile is busy or there is no
network coverage.

Personal Telephony applications

These applications, DCP (Desktop Communicator
Professional) and DCS (Desktop Communicator
Supervisor), manage communication services via a
PC thanks to SAMIP s TAPI interface.

Among SAMIP s Personal Telephony applications,

there is also a series of applications for video
calls, which can be made from a PC, laptop or
other mobile devices, delivering maximum
flexibility for users.

An easy-to-use and user-friendly graphics

interface that allow users to open and close
calls, monitor the state (busy/free) of the
extensions and decide to display it (even for
remote extensions), and administer telephone
directories (Outlook, ODBC applications).
Through SAMIP s Telephony Service Provider,
DCP and DCS applications interact with the server
that collects the state of all the extensions in the
network and allows their visualization.
Desktop Communicator

Multimedia Contact Center

Personal Mobility
The Personal Mobility services enable peoples
mobility, a growing need in todays business world.
With Personal Mobility, users can configure their
availability anywhere. In particular, users can
define a series of rules that, when an incoming call is not answered or gets a busy tone,
allow the call to be transferred to different
destinations (mobile phones, voicemail, group
destinations). The rules of Personal Mobility
can be set both by the administrator and the
user in a flexible and easy way through the
web interface.

Multimedia Contact Center management applications

SAMIP isnt just a convergent communication
platform its a full-blown communication server
furnishing an array of applications including
the IPvalue suite, which can supervise a
Call/Contact Center via a simple web browser.

IPvalue Contact Center

IPvalue Contact Center

10

SAMIP uses IPvalue to implement intelligent

management and distribution policies for
inbound and outbound traffic, also with the
support of Text-to-Speech for reading emails,
faxes, sms and information retrieved from
management databases from a phone.
IPvalue is part of Seltas Customer Relationship
Management suite and can be integrated with
CRM applications from other certified IT vendors.

Integrated applications

Integrated applications with SAMIP

Hospital
Hotel

Security
Sales & Marketing

Banking

SAMIP Service Designer

IPvalue
Contact Center

SAMIP Messaging Manager

SAMIP Media Server

SAMIP
Communication Manager

SAMIP
Gateway
ISDN
PSTN

2.5 G

3G

WLAN

xDSL

Service Designer doesnt require the person

doing system integration work to have in-depth
knowledge of this system or, therefore, of the
platform itself.
Service Designer allows the creation of vertical
applications that are tailor-made to suit the
needs of specific sectors and customers

One of SAMIP s most innovative characteristics

is that it enables the customer to seamlessly
develop new applications that integrate and
employ the services offered by the platform
itself.
SAMIP does this with a software tool called
Service Designer, which provides primitives that
the system integrator uses to create new applications or integrate 3rd party applications.
Service Designer

11

Hospitality

Services for Hotels and Senior Residences

Offer the best services to the clientele and
allow the hotel management to have a complete view and control of their structure are
key issues for modern hotels. Through these
services, guests and staff can have access to
communication services that fully satisfy their
needs.

The SAMIP platform provides a suite of

integrated services for hotels (check-in, checkout, etc.) that can be used through the phone,
web browser or via serial port together with a
3rd-party application.

12

The suite includes: management and configuration via browser, management of billing,
wake up calls, room state, and room alarm,
and the possibility to configure services and
show reports, e.g. the complete room state.
To satisfy the needs of medium and large
hotels, the hotel suite can be interfaced with
the most common hotel applications (Fidelio,
Scrigno, Hotel ++, and HOAsys).

M a n a g e m e n t a n d P ro v i s i o n i n g

System Management
SAMBuilder is a client installed on a PC for
configuration and maintenance of SAMIP .
SAMBuilder manages, among other things,
the numbering plan, configuration of users
and lines, user and service enabling, unified
messaging management and system network
alarms management.

SAM Manager

SAM Manager and SAMBuilder form an advanced

management and provisioning suite providing
management of SAMIP systems both online and
stand-alone. This is an extremely compact
management solution grouping in a single
tool all the functions required to manage
systems via a single control panel, either locally
or remote or even with a simple web browser.
This last characteristic is particularly important
for optimizing the activities of resources and
cutting management and maintenance costs,
especially for carriers and Internet Service
Providers (ISP) offering a complete hosting
service. The suite is also included in SAMIP
IP-Managed version.

The comprehensiveness of the functions in the

SAM Manager and SAMBuilder suite boosts the
efficiency of the entire solution by enabling the
user to improve intervention times, cut ownership
costs and optimize Return on Investment (ROI).
On SAMIP platform, the remote management
is realized through the IP network or through
a dial-in connection via an external modem
connected to the serial port of the platform.

SAM Manager comes in a Basic version for

small and medium businesses with few sites,
where management data may be both local to
the platform and distributed across shared
network directories. The Advanced version,
for large enterprises and service providers, is
designed to handle a complex infrastructure
with redundant servers and high reliability.
With SAM Manager , users can select a language,
change the route of the network path, create/
delete a network path, create/delete/edit
exchange data, monitor alarms (both current
and historical), and boot the SAMBuilder
configuration programme both on and offline.

SAMBuilder

13

M a n a g e m e n t a n d P ro v i s i o n i n g

Management via Web Access

Almost all functionalities are managed by the
administrator, while the single network user
can manage personal information through the
same interface (e.g. setup of call forwarding,
personal mobility, access to the centralized
phone book to look for speed numbers or
extensions). The information included in the
telephone book can also be imported or
exported through text or excel files.

SAMIP management suite now includes the

web access version, a web interface that provides
a full range of functionalities according to the
users profile, among which diagnostics, firmware
and software management, provisioning and
system advanced management.

Users can search a phone number in the centralized

phone book and, if they are enabled, use the
click-to-dial feature directly from the web.
Moreover, it is possible to send an email, a sms
or a fax to a selected entry, according to the
availability of the gateway (for sms, for example).
In the centralized phone book, one or more
telephone numbers and email addresses can
be linked to an entry. The search criteria offered
are different: surname, name, and company,
for example.

SAMIP Web Access

SAMIP Web Personal Provisioning

14

Alarms

Alarm Management
The Element Manager suite is based on three
modules, each of them with a precise role in
the interaction with the other network
systems: client, server, agent.
The client reads and writes the alarm data in
the database from which it receives and shows
the alarms.

SAMIP Element Manager, is an advanced

application for the management of alarms and
together with the management and provisioning applications, compose the complete
management centre of SAMIP .
The Element Manager, organizes the systems
in a tree structure and collects and notifies the
alarms in real time through a constant monitoring. If an alarm is detected, the application
sends a notification to the configured email
addresses. Thanks to the Unified Communication
services, the alarm notifications can then be
addressed for example to a mobile phone,
guaranteeing maximum attention even when
the personnel is out of office.

The server downloads the alarms from the

monitored SAMIP platforms regularly and
after a notification coming from the monitored
platforms after specific events. The server
records the alarms in the database and
performs all the needed actions.
The agent notifies SAM Manager , the external
software that monitors the platforms.
With Element Manager is possible to collect,
record, and transmit the alarms coming from
the networking platforms, have different notifications according to the users needs (email,
sms), and display a real-time graphic representation of the network.

The complete management suite has the

advantage to keep the network always under
control, allowing the on-site or remote intervention according to the type of alarm.

SAMIP Alarm Management

15

Advanced Services

SAMIP Telephony Advanced Services

The SAMIP convergence platform is highly
innovative and is designed to operate in and
fully integrate with an IP network. SAMIP
retains its conventional telephony capability
however, which Selta understands is of great
importance to clients, also in terms of the
technologies they have already invested in and
implemented.

SAMIP also provides Line Sharing and Direct

Trunk Selection services that are used respectively
to manage any entity associated to a button or
led of the telephone, and to make an internal or
external call by pressing a button associated to a
user; the same button is also used to answer the
calls coming from the same user.

SAMIP offers advanced telephony services

including all the most sophisticated call control
functionalities required by company communication networks. All multimedia communication
applications will be greatly benefited by these
services, with high performance guaranteed.

SAMIP also offers Inbound Routing service to

configure routing rules on incoming calls
according to the calling number, called number,
and call date/time. This service is typically used to
manage support centre or commercial offices,
and offers an important improvement of efficiency and a biggest satisfaction of the customers
thanks to the optimization of response times.

The PBX services supported by SAMIP include,

in addition to basic telephony, advanced
functions such as incoming and outgoing call
routing, call transit and the possibility of having
a uniform numbering plan with different access
profiles per class of service.

The availability and completeness of these voice

services, which can also be used via a PC with
Personal Telephony applications, is a further
guarantee of improved business efficiency.

High scalable solution

actual needs. Scalability is a key issue for singlesite and multi-site companies in the perspective
of a local and geographical growth.
In this way, both small, medium and large
businesses can optimize their investments
and be sure of a good return (ROI) thanks to
the possibility of a gradual growth of their
network.

SAMIP s scalability and flexibility allow for

gradual investment in step with the customers

16

SAMIP is expandable both locally and geographically by virtue of expansion modules

that increase the number of analogue, digital
and IP users.

Te r m i n a l s

A full range of fixed and mobile devices

Developed to be the fulcrum of company
communication, the SAMIP platform is a server
that distributes and administers services to
the terminals linked to it, which behave like
intelligent clients.

SAMIP offers a full range of connectable

devices, making the platform an invaluable
solution.

SAMIP operates analogue, digital, IP, Dect and

Wi-Fi phones both proprietary and standard, as
well as PC based Personal Telephony applications
(softphone), palmtops and smartphones, thus
guaranteeing full mobility of services and also
providing effective integration with other
applications such as conferencing and collaboration. Meaning improved productivity.

Nokia E Series

SAMIP user terminals

With the client software and a headset
(optional), communication services thus
become available and manageable via PC.
SIP client video softphones

NETfon Bluelight 500

SAEfon multi-function digital phones for a

high quality of service with the possibility to
use services directly from the terminal

The range of IP terminals and client softphones

designed to meet changing customer needs,
such as mobility, includes:

the Zenyth Bluelight family of analog phones,

among which Prestige, a customizable
phone designed for hotels specific needs

IP NETfon Bluelight terminal: the brand new

Seltas IP phone with an innovative design,
an easy-to-use interface, a wide display,
Power over Ethernet (PoE), and a full range
of IP services ensuring Quality of Service
(QoS). Netfon is also designed for remote
applications such as teleworking.

standard SIP phones

client IP SOFTfon: a software application

that turns a PC into a fully equipped
telephone platform.
Softphone client

17

Models

SAMIP family models

SAMIP runs on a high-reliability proprietary
hardware platform that incorporates a number
of special innovative details in its various
component parts, such as hot-swappable
modules, high-speed buses, integrated battery
chargers, extended environmental conditions,
and central unit redundancy.

SAMoffice 8
This is the mid-range solution for medium
size users (SME), a medium capacity server
with 8 slots managing up to 384 IP clients and
up to 640 TDM ports via extended modules.

The platform models are:

SAMoffice 2C
The compact model of the SAMIP family,
with a range of terminals up to 32 IP clients
and 32 TDM ports. The suitable solution for
small offices or remote sites of distributed
small and medium businesses. SAMoffice 2C
has the same potential features of all the other
members of its family, besides maintaining
the same characteristics of scalability.

SAMoffice 8

SAM 4000E
This is the high availability/high capacity
solution for Large Accounts and Enterprises.
It has 15 basic slots modularly expandable to
119. It can serve up to 1512 IP clients and up
to 2560 TDM ports. With its redundancy
capacity, SAM 4000E is ideal for mission
critical applications.

SAMoffice 2C

SAM 4000E

SAMoffice 4
An entry-level solution for small-medium
companies and offices, this communication
server has four slots operating up to 128 IP
clients and up to 160 TDM ports through its
extended module.

SAM Media Server

This integrates both proprietary and 3rd
party IT applications using 3rd party TAPI. Its
an open standard x86 server running on
Microsoft Windows and integrated with
DSP and a software driver providing auxiliary
TAPI/Wave resources.

SAMoffice 4

SAM MS

18

General system characteristics

Configurations and expansions

SUB-RACK

SAMoffice 2C

32

128

64

1 Expansion

128

128

SAMoffice 4 BASE
EXPANSION

SAMoffice 8 BASE

SAM 4000E

TERMINATIONS
32

384

128

+1 Expansion

16

384

256

+2 Expansion

24

384

384

+3 Expansion

31

384

496

BASE

15

1512

240

EXPANSION

+1 Expansion

31

1512

496

+2 Expansion

47

1512

752

+3 Expansion

62

1512

992

+4 Expansion

78

1512

1248

+5 Expansion

94

1512

1504

+6 Expansion

110

1512

1760

+7 Expansion

126

1512

2016

EXPANSION

PERIPHERAL UNITS

USER IP
TERMINALS/LINES*

MODELS

NB. *: maximum configuration not achievable at the same time

Certifications
SAMIP PLATFORM CERTIFICATIONS

CE marking
(EC directive 1999/05:
ETSI EN 300 386
EN 55022
EN 55024
EN 61000-3-2
EN 61000-3-3
EN 60950)
Interoperability on TI Hyperway network (SAMoffice
exchange network) (Telecom Italia Lab.)
PSTN interface (ETSI TBR-21)

ISDN-PRA public network interface

(ETSI TBR-4
ETS 300102
ETS 300125)
ISDN-BRA public network interface
(ETSI TBR-3
ETS 300102
ETS 300125)
Caller ID (ETS 300 778-1)
Environmental tests (ETS EN 300 019 class 3.2 in use)
[carried out in internal laboratory]

General system characteristics

LEGACY PBX SERVICES

APPLICATIONS AND CTI

MANAGEMENT AND PROVISIONING

User terminal management:

analogue (CEI 103, TBR 21)
proprietary digital (SAEfon CL family)
(CEI 103)
ISDN on S0 interface (ETSI TBR-3)
DECT (integrated)

1st party TAPI (Microsoft TAPI 2.2)

IP Management:
online and offline configuration
FW loading of central and peripheral
units via web
loading of courtesy announcements
via web
configuration release management
facility
online and offline maintenance
online alarms collection
accounting and CDR

Operator console (CEI 103):

operator terminal
proprietary digital
(Microsoft TAPI 2.2)
operator console on PC for
partially/totally blind
Trunk line terminal management:
analogue (ETSI TBR-21)
ISDN PRA
(ETSI TBR-4, 300 102, 300 125)
ISDN (BRA)
(ETSI TBR-3, 300 102, 300 125)
Private network terminal management:
analogue E&M
digital: QSig (2Mbit/s)
(ETS 300 011 / 300 170 / 300 171 / 300
172 /300 173 / 300 237 / 300 238 / 300
260 / 300 261)
Legacy class 5 telephone services
Caller ID (ETS 300 778-1)
Supplementary ISDN services:
malicious call identification
(ETS 300 128/129/130)
caller identification
(ETS 300 089/091/092)
identification of connection
(ETS 300 094/096/097)
restriction of caller/connection
(ETS 300 090/091/093/095/096/098)
hold and retrieve (ETS 300 196-1)
3-way conference (ETS 300 188-1)
standard pilot SIP and ETSI-DSS1 call
meter
tele-reading of costs
QSig services:
basic call (ISO/IEC 11572)
name identification (ISO/IEC 13868)
diversion (ISO/IEC 13673)
call transfer (ISO/IEC 13869)
call offer (ISO/IEC 14843)
call completion on busy subscriber
(ISO/IEC 13870)
call completion on no reply
(ISO/IEC 13870)
path replacement (ISO/IEC 13874)
advice of charge (ISO/IEC DIS 15050)
message waiting indication
(ISO/IEC 15506)
Least Cost Routing (LCR)

3rd party TAPI (Microsoft TAPI 2.2)

Personal Telephony CTI
Supervisor Telephony CTI
Contact Center:
multi-channel ACD
IVR
SMS services
WEB services
- Click to chat
- Click to talk (VoIP)
- Call me back
- Co-browsing
CRM oriented
Statistical reporting
Call Flow Editor
INTEGRATED VM / AA
Facility UM (Unified Messaging):
Voice2Email
FAX2Email
SMS2Email
Personal Multi Video Conference

Web Personal Provisioning

Multi-site Management:
alarm
accounting
SNMP-TRAP (RFC 1157) Service Support

General system characteristics

SIP NATIVE
SERVICES

TELEPHONE SERVICES
FOR SIP USERS

UTILITIES FOR SIP USERS

SIP Proxy Server (RFC 3261)

Calling Line Identification

Presentation/Restriction (CLIP/CLIR)

Registration controlled by management

system

Connected Line Identification

Presentation/Restriction (CLIP/CLIR)

Hierarchical SIP user management by

class of service

Hold/Unhold (RFC 3261)

Controlled access to system resources:

outband outgoing calls
abbreviated numbering
restricted numbers

SIP Registrar Server (RFC 3261 / 3327)

SIP Redirect Server (RFC 3261)
Multi-Media Transport with SDP protocol
(RFC 1889)
Session description with SDP protocol
(RFC 3264)
DNS management procedure (RFC 3262)
IP switched P2P
Pooled DSP management

Call forward (RFC 3261)

Call transfer (RFC 3515 / 3891)
Conference (DRAFT 00)
Instant messaging (RFC 3428, partial)
Video-call (RFC 2327)
Multi-line

Fast/preferential access for trusted-host

type SIP remote users
Voice mail
Forking SIP group management
(RFC 3261)

DTMF transmission / reception

(RFC 3261 / 2833)

Services management with interaction

towards traditional users:
Call forward
Call transfer

VOIP CHARACTERISTICS

VOIP AND TOIP SERVICES

DATA NETWORKING

Signalling:
SIP (RFC 3261)
H.323 (ITU-T)

SIP gateway
analogue/digital/DECT terminals
analogue/ISDN (BRI/PRI) lines
DECT RBS
QSig networking
S0 Data

Access to 10/100Mbit/s Ethernet

(IEEE 802.3)

Voice codes:
g.711 (ITU-T)
g.729a/b (ITU-T)
g.723 (6.3) (ITU-T)
g.723 (5.3) (ITU-T)

H.323 gateway (ITU-T H.225.0 / H.225.0)

Network Echo Canceller (ITU-T G.168)

SIP networking with protocol SIP-T

(RFC 3204)

Voice Activity Detection (VAD)

T38 Fax (ITU-T)

Comfort Noise Generation (CNG)

SIP standard terminal support:

hardphone
softphone

Configurable Jitter Buffer

QoS via DiffServ
(RFC 2474 / 2597 / 2598)
QoS via TOS (RFC 791)
Gatekeeper H.323 (ITU-T)
Backup for trunk lines
Music on hold

SIP Wi-Fi standard terminal support

(IEEE 802.11)
SIP hybrid Wi-Fi terminal support - 2/3 g
(IEEE 802.11 / ITU-T IMT-2000)
H.323 standard terminal support
(base call) (ITU-T)
Proprietary IP terminals for KTS services:
hardphone (NETfon)
softphone
Internet connection to company
LAN via NETfon telephone:
teleworking
branch office
Power-over-Ethernet (PoE) (IEEE 802.3af)

QoS via DiffServ

(RFC 2474 / 2597 / 2598)
QoS via TOS
(RFC 1349)
Dial in

www.selta.com

SELTA Espaa, S.A.

SELTA S.p.A.
Headquarters
29010 Cadeo (PC) Italy
Via Emilia, 231
Tel. +39.0523.5016.1
Fax +39.0523.5016.333

Production Plant
64019 Tortoreto Lido (TE) Italy
Via Nazionale, Km 404,500
Tel. +39.0861.772.511
Fax +39.0861.772.555

28935 Mstoles (Madrid)

Pto. Guadarrama, 50 - Spain
Tel. +34.91.6160825
Fax +34.91.6657759

info@seltatel.it

info@seltatel.it

selta@selta.es

SELTA reserves the right to apply modifications without further notice.

CERTIFICATE n. 9110.SEL7

720034001-A0-GB Ed. 3

UNI EN ISO 9001

1k-07/2010