Let It Go, Free Yourself for Emotional Upheavals

28-29 October 2014, Armada Petaling Jaya

*Checkout the latest dates and training venues on http://www.itrainingexpert.com/course-calender.asp

OVERVIEW
Anger is a normal, healthy emotion but can quickly become unhealthy and detrimental if not understood and
controlled. With this Anger Management designed by iTrainingExpert helps you hands-on on managing ones
anger becomes easier and leads to less stress and improved personal and work relationships.
If nothing on this earth is certain, except death and taxes, then why do we are we still affected by 'anger' in all
forms in our lives?
No doubt, there's benefits of having highly strung-emotions at times, but if 'anger' is constantly pounding you
like a predator chasing its prey mercilessly, it can be an incredibly damaging force; costing us their jobs,
personal relationships, and even their lives when it gets out of hand. However, since everyone experiences
anger, it is important to have constructive approaches to manage it effectively.
WHO SHOULD ATTEND
This course is suitable for people whose work involve a lot of communication with others.
LEARNING OUTCOME
By the end of the course, delegates will learn to:
understand themselves and emotions better
discover the root cause of anger and be aware of the triggers for negative emotions
realise that the negative emotion is just a manageable 'temporary state'
manage anger and other negative emotions before they go uncontrollable
control the situation or people who are experiencing 'anger'
maintain calm and contain professional service with unreasonable customers
deal with self-inflicted anger
flush and get rid of the toxic emotions bottled up in our bodies
relax and react differently to cope with anger when it arises in future
ITRAININGEXPERT GLOBAL PLT (LLP 0000201-LGN)
Tel: +603-8074 9056 |
Fax: +603-8082 4164
Email: info@itrainingexpert.com
| Website: www.iTrainingExpert.com

DURATION
2 days; 9.00am 5.00pm
COURSE OUTLINE (2 days)
Module 1 Communication Skills; Angry people are often unable to communicate well because of the flare up
emotions
Using Verbal and Body Language to deescalate the feelings of anger and rage.
Reframing content and context that enable us to control our angry feelings and blood pressure.
Module 2 Becoming Curious; Irritated people often lose their sound judgment and turn condemning

Distinguishing curiosity vs judgment/anger

Face to face with bad-name calling abuse
See negative grouping in a different light
Discover Assumptions are illusions,
Replace I know what youre feeling-thinking with Meta-questions where The answers lie in the
Questions."

Module 3Heart over Head; Generating New Behaviour

Looking through the glass - emotions vs logical thinking
Why our behaviour produces the very opposite outcome we desire
The power of subconscious mind and how you can change your reactions in an instant second
Look for a match desired outcome with actual outcome.
Modul4 4 Digging the Roots of The Negative Feelings; Angry people are often unaware of their feelings
underneath their anger
Searching for the first event that instigate your anger
Disassociate yourself from respond to 'anger'
React in ways that deescalate our anger
Module 5 Consequences of Anger; For those are highly strung can destroy a village rather than build it up
Assessing 'anger' as neutral
Checking our anger thermometer - expressing anger that either escalates or deescalates our anger.
Use solid and simple anger management tools to move into the deeper aspects of anger
Using this emotion to building relationship rather than destroy them
Empower Yourself through Transformative Anger

ITRAININGEXPERT GLOBAL PLT (LLP 0000201-LGN)

Tel: +603-8074 9056 |
Fax: +603-8082 4164
Email: info@itrainingexpert.com
| Website: www.iTrainingExpert.com

Module 6 Freedom from the Need to Control ; Angry people are often obsessed with a need to control the
outcome
How to loosen the grip of the 'problems' or 'conflicts'
Managing your "expectation to results" and attachment to outcome in solving personal conflict in
life.
Let go of "outcome" without compromising ones integrity, values or performance
Liberate from the bondage of 'ego' and 'control freak'
Free yourself from negative emotions that affects your health and experience better relationships with
others
METHODOLOGY
This is an experiential training which integrates learning through videos, role plays, presentations, activities,
business games, case studies, presentations, group discussions and reflection.
COURSE LEADER
MS KIKI NG
Certified NLP Trainer and Master Coach
TimeLine Master Practitioner
Certified Master Hypnotherapist.
M.Sc in Training and Human Resource Management (UK)
B. Economics with the National University of Malaysia.
B. Sc Applied Social Science majoring in Counseling with the Australian College of Applied Psychology

Ms Ng is bring 25 years of substantial experience in performance-oriented to the training and

consultancy for corporate companies and individuals. Prior to her full time dedication as a Master NLP
trainer, Ng held top management positions; having her last position as the Director of Organisational
Development in some medium to large organisations.
Her wide experience in the corporate world and her knowledge in learning psychology have given her the
distinct advantage in designing and facilitating corporate training programmes, as she relates well to
challenges faced by all levels in the organisation.
Professionally trained in HRM and psychology, Kiki further deepen her understanding of human
behaviour and communication in the State- of Are Excellence Modelling Technology- called Neuro
Linguistics Programming (NLP). Ng is a certified NLP trainer who has a positive and lively disposition. She
enthuses her audience by always providing interactive and energetic presentations.
In her trainings, she speaks both to the conscious and unconscious mind, promoting concept in the
memory director, improving retention and recall of information and emotions whenever needed. A lot of
her past students describe her as a very creative, fun and lively trainer who sets high standards. Some of
the companies whom Ng has served include:

Maybank Bhd
Uni. Pendidikan Sultan Idris

Dawama Publishing
Suria KLCC BHD

Life Technologies Ltd (Hong Kong)

KPMG (Malaysia)

ITRAININGEXPERT GLOBAL PLT (LLP 0000201-LGN)

Tel: +603-8074 9056 |
Fax: +603-8082 4164
Email: info@itrainingexpert.com
| Website: www.iTrainingExpert.com

Tenaga Nasional Bhd

TELEKOM (Sabah)
TELEKOM (Kuantan)
TELEKOM (Terengganu)
TELEKOM (Kelantan)
EON Sdn Bhd
Siemens Malaysia Sdn Bhd
Henkel (Malaysia) Sdn Bhd
(Schwarskopf)

Bank Industri dan Teknologi

Bank Pertanian Malaysia
Ngiu Kee Corporation Bhd
Berjaya Group
Mahkota Medical College
INVESTMENT

Lembaga Penduduk and Pembangunan

Keluarga Negara
FMG (Samsung) Malaysia Sdn Bhd
Kossan Rubber Industries Bhd
K-Line Maritime Sdn Bhd
Siemens VDO (Penang)

Favelle Favco Bhd

SOGO Department Store (M) Bhd
Genting Centre of Excellence Sdn Bhd
AXA Affin Assurance Berhad
Daxon Technology Sdn Bhd (BENQ)
ERICSSON @MSC

ATRAAC (Shell)
Sharp-Roxy (M) Sdn Bhd
Alps (Malaysia) Sdn Bhd
Inti College Malaysia
ACCA (M) Sdn Bhd
Samsung Display Malaysia (Seremban)
Charoen Popkhand Group
On-Semi Conductor Sdn Bhd
Kurnia Insurance Bhd
F-Secure Asia Pacific
Mahkota Medical College (Melaka)
QES (Asia Pacific) Sdn Bhd

Michael & Guys Hair Salon

SnT Global Services Sdn Bhd

Normal price:
RM 2590.00 | US 880.00 per delegate
Early Bird Price:
RM 1990.00 | US 680.00 per delegate ( Payment 14 days before the course commence)
Group Registration: RM 1890.00 | US 640.00 per delegate for a minimum of 3 participants register together.
(Fee inclusive of Buffet Lunch, Refreshment, Training Materials Certificate of Achievement)
REGISTRATION
Download Registration from: http://www.itrainingexpert.com/Registration-Form/
Registration Online: http://www.itrainingexpert.com/course/25/Anger-Management-At-Work.html
This training programme is SBL Claimable *Subject to PSMB conditions.
We Are An Approved Training Provider Under SBL Scheme With Pembangunan Sumber Manusia Berhad,
Malaysia. (PSMB/HRDF).
1. All registrations MUST be accompanied within PAYMENT 14 days after the issuance of invoice or fully paid
before the event.
2. Completed registration form with cheque or telegraphic transfer should be made in favor of
"ITRAININGEXPERT GLOBAL PLT".
3. Bank into "CIMB BANK BERHAD" Account No: 800 356 2428. Swift Code: CIBBMYKL.
Scan & email to info@itrainingexpert.com the bank-in slip to us.

ITRAININGEXPERT GLOBAL PLT (LLP 0000201-LGN)

Tel: +603-8074 9056 |
Fax: +603-8082 4164
Email: info@itrainingexpert.com
| Website: www.iTrainingExpert.com

TRAINING REGISTRATION FORM (PUBLIC PROGRAM)

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PLEASE FAX THIS FORM TO +603-8082 4164 or email to info@itrainingexpert.com
For enquiry, please contact us at +603 80 74 9056

ITRAININGEXPERT GLOBAL PLT (LLP 0000201-LGN)

Tel: +603-8074 9056 |
Fax: +603-8082 4164
Email: info@itrainingexpert.com
| Website: www.iTrainingExpert.com

INVOICE, REGISTRATION, CANCELLATION, PAYMENTS, DISCOUNT, AND REFUND POLICIES PAYMENT AGREEMENT
1.
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3.

4.
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8.

The organiser shall confirm all registrations latest by one (1) week before the commencement of the programme.
To join, please complete this Registration Form and return to us via FAX NO. +603-8082 4164, send a signed
scanned copy to info@itrainingexpert.com or register online. Reservation or Registration by Telephone WILL
NOT BE ACCEPTED.
A pro-forma invoice will be emailed to you upon acceptance of the Registration Form.
Payment is required within 14 days upon receipt of the invoice. All payment must be before to the training date.
Confirmation letter will be issued to participants once payments have been received. All payments must be
banked into the organisers bank account and email or fax payment slip as proof of payment.
Payment MUST BE DONE prior to the events commencement otherwise the registrant can be refused entry.
For late payment, we will start charging a 10% interest for payment not received 7 days after the completion of
the program.
Please make cheque payable to: "ITRAININGEXPERT GLOBAL PLT".
Bank into "CIMB BANK BERHAD" Account No: 800 356 2428. Swift Code: CIBBMYKL. Scan & email to
info@itrainingexpert.com the bank-in slip to us.
The course offered is SBL claimable under Human Resources Development Fund (Malaysia).

CANCELLATION POLICY
1. The organiser shall confirm all registrations latest by one (1) week before the commencement of the course.
2. Once a registration is confirmed, NO CANCELLATION IS ALLOWED. If the registered delegate is unable to attend,
a substitute is allowed. A registration cancelled on the week of confirmation will be charged the full training fee.
3. All cancellations will incur a 10 per cent administration fee.
4. Cancellations made less than seven working days before the training event will not be eligible for a refund.
5. For cancellation in writing (letter/email) in more than 14 days prior to the training we will prepare a full refund.
6. If you cannot attend an event, you can nominate a substitute at any time without payment of an administration
fee.
7. In case of registrations that have been paid in advance, no refunds or credits will be given for registrations
cancelled on the week of confirmation or for no-shows. A substitute may be sent.
8. A full (100%) refund may be granted if the course is cancelled by the organiser. The organiser reserves the right to
postpone or cancel any course and/or change instructors at any time.
PROGRAM POLICY
Please note that consultant and topics are confirmed at the time of publishing. However, should circumstances
beyond the control of the organizer may occur, we reserve the right to alter or modify the advertised speakers/ topics/
dates if necessary.
DATA PROTECTION
Personal Data is gathered in accordance with the Personal Data Protection Act 2010 (Act 709).

ORGANIZERS RIGHT TO CANCEL OR RESCHEDULE

We reserve the right to cancel or reschedule any program or course. In the event that, the organizer cancels a program
or course, a full refund of the amount paid for the program or course will be issued or applied as a credit toward a
rescheduled program or course. We cannot and do not assume responsibility for any other costs (i.e. non-refundable
airline tickets or hotel reservations) or damages (including consequential, exemplary, incidental, or tort damages) or
for any lost profits resulting from the rescheduling or cancelling a program or course.
Email to info@itrainingexpert.com with any questions or concerns.
Information is updated as of 1 November 2014

ITRAININGEXPERT GLOBAL PLT (LLP 0000201-LGN)

Tel: +603-8074 9056 |
Fax: +603-8082 4164
Email: info@itrainingexpert.com
| Website: www.iTrainingExpert.com