Dear Associates,

The case studies for process role play are mentioned below.
Instructions:
1. Divide your learning groups into 4 teams and distribute the 4 case studies be
tween these teams.
2. Each group should use EPW (Enterprise Process Web) and iQMS wiki ONLY for pre
paring a role play of not more than 10 mins. Avoid using generic internet conten
t.
3. Each group will be given only 10 mins to present.
4. Do not explain the terms EPC, VACD and ETVX. This mentioned for your informat
ion only.
Useful abbreviations:
EPC - Event Process Chain
VACD - Value Added Chain Diagram
ETVX - Entry criteria, Tasks, Verification and Validation, Exit criteria
Note:
For both case study 3 and 4, in case the given links don't open, you can try acc
essing the links given by using the following path:
1. Open EPW from Ultimatix. Path: Knowledge Management ---> Enterprise Process W
eb.
2. Go to Contents tab.
3. Under Navigation Tree on the left side, follow the path:
TCS Business Process Framework ----> Delivery -----> Delivery Support Processes
-------> Change and Configuration Management (Case study 4) / Verification (Case
study 3).
Here you will find flow charts for each heading mentioned by me under Case study
3 and 4.
-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------Case study 1:
A retail customer approaches TCS to develop a system for their vendor management
.
Take any key activity/activities from the phases of the Development Process - R
equirements Analysis, Construction, High Level Design and System Testing
Develop a role play with actors and roles.
Useful links:
iQMS wiki :
Development Process Handbook
Requirements Analysis
Detailed activities of Requirements Analysis (Sections : 4.2, 4.7)
High Level Design
Detailed High Level Design (Sections : 5.1, 5.3, 5.4, 5.5)
Construction
Detailed Construction (Sections : 7.2, 7.3)
EPW:
Development Process VACD
Case study 2:
A banking customer maintains their credit management system by a 15-member inter

nal IT team. Customer decides to outsource the maintenance of credit management

system to TCS.
Take any key activity/activities from the phases of the Development Process - M
anage Incidents, Manage Problems and Change Requests
Develop a role play with actors and roles.
Useful links:
iQMS wiki :
Maintenance Process Handbook
Manage Incidents
Manage Problems
EPW:
Maintenance Process VACD
Case study 3:
Take any key activity/activities from the Verification and Validation Processes.
Develop a role play with actors and roles.
Useful links:
Quality Control and Assurance activities (Project Lifecycle Processes ppt)
EPW:
Verification and Validation VACD
Program Code review
Review reporting and Defect logging
Final Inspection EPC
Obtaining customer sign-off
Case study 4:
Take any key activity/activities from the Change and Configuration Management Pr
ocesses. Develop a role play with actors and roles.
Useful links:
Configuration Management((Project Lifecycle Processes ppt)
EPW:
Change and Configuration Management VACD
Change Control
Project Records Access
Configuration Identification
Change Implementation for Major changes
-------------------------------------------------------------------------------------------------------------------------------------------------------------------------Do get back to me in case of any queries.