APG Catalogue 2014

Airline Distribution
Solutions
by APG Network

Dear Airline Executive

It has taken us more than 20 years to build the
APG Network, the worlds leading network for
commercial and distribution services for airlines.

Richard Burgess
President

We had three key objectives:

To be global, and present in all the key markets in the world. Through our 108 worldwide
offices, we now cover 176 countries.
To be the best in each market. By bringing
together the key independent players in each
country, we have created a team of highly
experienced local managers and a strong
presence in all areas of the world.
To maintain a close relationship with IATA and
ARC. Over many years, we have achieved a
very special relationship with IATA and ARC,
including the joint creation of new distribution
products.
Our key goals are to help airlines exploit smalland medium-sized markets on a variable
cost basis, to generate more revenue for less
cost, and to maximize an airlines distribution
network with a comprehensive approach

based on a tailored portfolio of our various

distribution products.
The APG Network is organized on a worldwide
basis with individual offices per country and
a corporate body at the centre, APG Inc. The
management of the network is carried out
by a Board which includes the President of
the Network, the CEO of APG Inc. the COO
of the Network, one Vice President per major
geographical area and one Executive Product
Director per product.
In this catalogue, we will have the pleasure
to introduce you to our members and our
organization and in particular, James W.
FOSTER, our Chief Operating Officer based in
New York, will introduce you to our portfolio of
products (see pages 10-11).
Our four Vice Presidents are Raul ROCA from
Buenos Aires covering the Americas, Ferzan
UNLUSOY from Istanbul covering Europe, Djibril
B. TABOURE from Bamako covering the Middle
East & Africa and Keiko ASANO based in Tokyo
covering Asia.

7 Executive Product Directors run our products

Achma ASOKAN USA
APG AACP ARC ASP Coordinator Program..................................................................................................pages 12-13

The financial flows and the administrative

organization

Thibault LENOIR France

APG ACTP APG Corporate Travel Plan............................................................................................................pages 14-15

are

managed

by

Emilie

BIGGERSTAFF in Paris.
The network partners with over 200 airline clients

Robert THUROW Germany

APG CCS Call Center Services............................................................................................................................. pages 16-17

in over 150 countries encompassing over 1,800

Melinda BUXBAUM UK
APG GSSA GSSA Representation Services.................................................................................................... pages 18-19

In short, we have created key tools to generate

Jean-Louis BAROUX - France

APG GET Global Extended Territories................................................................................................................pages 20-21
Ophlie CHERDRONG France
APG IET-Interline Electronic Ticketing................................................................................................................... pages 22-23
Emilie BIGGERSTAFF France
APG IBCS IATA BSP Consolidator System........................................................................................................ pages 24-25

different contracts.

incremental revenue for airlines, on a variable

cost basis.
In this catalogue we present our services and
their pricing plus the benefits and simplicity of
partnering with APG.
Our motto is:

Think Global, Act Local.

The APG Network

1800 Active Airline Contracts

USD2 Billion+ handled Turn Over
170+ Countries Covered
200+ Airline Customers
100+ Active Members
One APG Network
5

Organization Network
Head Office

Richard BURGESS

James W. FOSTER
Chief Operating Officer

Sandrine
de SAINT-SAUVEUR

Leon PERELMAN

President
LONDON & PARIS

new-york usa

President & CEO, APG Inc.

PARIS FRANCE

Secretary General

Paris France

Vice Presidents

Raul ROCA

Ferzan UNLUSOY

Djibril B. TABOURE

Keiko ASANO

americas

EUROPE

MIDDLE EAST AFRICA

ASIA PACIFIC

Management
The Board meets regularly and is in charge of all the key
decisions regarding the Network: appointments and
cancellations, approval of budgets and acceptance of
new products into the APG World Program.

asia

middle east & africa

europe

AMERICAS

Board of Directors

Raul ROCA

Ferzan UNLUSOY

Vice president
Buenos Aires - Argentina

Vice president
istanbul - turkey

James W. FOSTER

Dorin IVASCU

Mike BEHAN

Tunku ISKANDAR

coo - New York

USA

Bucharest
Romania

Johannesburg
South Africa

Kuala Lumpur
Malaysia

Eduardo BAQUERO

Kees-Jan VAN DER VELDEN

Eyad EL QIREM

Masud KHAN

Caracas
Venezuela

AMSTERDAM
NETHERLANDS

AMMAN
JORDAN

ISLAMABAD
PAKISTAN

Djibril B. TABOURE
Vice president
BAMAKO - MALI

Keilo ASANO
Vice president
Tokyo - Japan

There are two yearly general meetings. The Annual

General Meeting is conducted in Geneva in the spring
at IATA s Headquarters; and the General Commercial
Meeting called APG World Connect, a renowned
aviation event in its own right, is held in a different area
of the world every year. Recent meetings have been
held in Athens, Bangkok, Barcelona, Cairo, Istanbul,
Milan, Montreal, Rio de Janeiro, San Jose, Dead Sea
Jordan, Monaco and Singapore.

APG World Program

Access to a complete set of commercial and distribution products, available
worldwide, by signing with any one of the APG Network Member.
Airlines can have worldwide access to the
APG Network products by signing contracts
with any one of the APG Network Members.
I am James W. FOSTER, COO of the APG
Network, based in New York and in charge of
Commercializing the APG Network product
line. We work under the three guiding principles
below, that is, we are:
Airline Focused on Distribution and
Financial Services
James W. FOSTER
Chief Operating Officer

Targeted at improving Airlines Global

Incremental Revenue and
Operating on a Variable Cost,
Success Basis

In these difficult times, there are only two

ways to improve your business cut costs
or increase revenues. Most of the meaningful
cost cutting has likely been done, and
everyone is aware of core market revenue
enhancement. However, what are you doing
about marginal online, and offline markets
to generate more revenues? Could a global
revenue increment of 5-10% without investing your
own staff assets be helpful?

Grow Your Global Business on a variable

cost basis.
We can show you how to grow your incremental
global business on a success basis increasing
sales in markets that are currently lying fallow
not working for you. We can explain how successful
airlines use a mix of Interline, BSP/ARC and Online
Travel Agency (OTA) sales Channels to optimize
revenues and demonstrate how the APG Network
programs can energize your revenues in each.

Our primary tool is the APG WORLD

PROGRAM. We have created a simple
way for airlines to benefit from each of
our key products.
APG AACP
ARC ASP Coordinator Program

ACTP
APG Corporate Travel Plan

APG CCS
Call Center Services

APG GSSA
General Sales & Services Agency

APG GET
Global Extended Territories

APG IBCS
IATA BSP Consolidator System

APG IET
Interline E-Ticketing

Just reach out to the APG Network member

of your choice, choose the product and the
markets where you want it to be delivered,
and sign the contract.

7 products designed to increase airline revenues

The APG World Program is a holistic approach to outsourced airline distribution and financial management, geared to helping airlines extract the last incremental dollar from both small/seasonal Online markets and Offline
markets of all geographical sizes.

10

APG AACP
ARC ASP Coordinator Program

APG ACTP
APG Corporate Travel Plan

APG CCS
Call Center Services

APG GSSA
General Sales & Services Agency

Replicating the success of the IATA

IBCS program, APG USA developed a
similar, variable cost access program
in cooperation with the Airlines
Reporting Corporation the US
version of the Area Settlement Plan
(ASP) giving airlines access to more
than 14,300 ARC accredited travel
agents. Today, 39 airlines participate
in the AACP program.

ACTP is a payment solution created

to strengthen the bond between
airlines and corporate customers.
This new product initiated with UATP
is tailored for underserved corporate
card markets. It will help airlines to
lower the acquisition costs of new
corporate customers, increase their
loyalty and distinguish partner airlines
fromcompetitors.

CCS is a Multilingual Call Center

Solution that can be tailored for
every type of airline. Our proven
professional
customer
contact
management offering includes
comprehensive back office services
that will improve your customer loyalty
and differentiate your company from
competitors. CCS includes call and
email services for your customers,
24/7 opening hours, all time zone
coverage, 20 languages available
from native speakers with profound
airline experience, flexible hotline
solutions for unexpected situations
and proven infrastructure safety.

The cornerstone of our World

Program, since 1991, our GSSA
product offers world standard
commercial representation and
management services globally,
by region or for an individual
country. Our GSSA services also go
hand in glove with our other APG
products which provide access to
the relevant area settlement system
(ARC or BSP) or distribution via our
APG IET product to facilitate ticketing
in smaller markets, all to achieve
maximum revenue results.

APG GET
Global Extended Territories

APG IET
Interline E-Ticketing

APG IBCS
IATA BSP Consolidator System

The latest product in our growing

portfolio and a hybrid distribution
product, GET combines a number
of our existing products. It has been
developed following consultation
with our airline partners and offers
entry-level representation combined with BSP/ARC participation
as required - all under one global
agreement. GET targets all tertiary
markets where an airline has no current distribution.

Working with our partner Heli Air

Monaco (YO/747), a scheduled
airline flying between Nice, France
and Monaco, APG IET affords joining airlines ticketing access on
YO/747 ticket documents to travel
agents in ARC and 80 BSPs covering
more than 135 countries worldwide.
In addition, APG IET gives member
carriers the ability to interline, via
YO/747, with all those airlines that
have, or will join, the APG IET program. APG IET now has more than
80 airlines enrolled since its inception in 2008 and is targeting 150 airlines by the end of 2014

Developed jointly with IATA in 1999,

IBCS allows airlines a variable cost,
Pay as you Earn way to access
up to 64,000 IATA accredited travel
agents in 83 BSPs worldwide. The
APG Network has introduced more
than 250 airlines to BSP membership
in both Online and Offline
markets, signing 80% of all IBCS
contracts registered with IATA.

11

APG AACP - The ARC ASP Coordinator Program

Introduction to and management of ARC membership in USA

participating carriers to either test the market

and/or build brand recognition in the US,
featuring a low, one-time joining fee, and
monthly variable costs based on transactions
and revenue generated.
2. Associate Carrier Program Those carriers
with higher volumes of transactions can begin
participation with a one-time low joining fee,
a minimal monthly fixed cost and a lower
monthly variable cost based on transactions
and revenues generated.

Functional Description
The Airlines Reporting Corporation (ARC) manages
and operates the Area Settlement Plan (ASP) for the
USA - analogous to IATAs BSP system. Developed
by ARC for airlines and agents, it provides them
with a simplified approach to the selling, reporting,
settlement and administration of passenger air
transportation. ARC has 195 airline members.
Building on the success of the IATA IBCS program,
APG USA developed a variable cost program
with the Airlines Reporting Corporation, enabling
airlines access to the 14,300 strong ARC accredited
travel agents. 39 airlines currently participate in the
AACP program and APG USA has been named
a recipient of the ARC Sales Partner of the Year

12

award for its efforts. ARC processes 190 million air

tickets annually, valued at just over $85 billion
49% of which are international tickets.

Target Audience
Legacy Airlines, Hybrid Carriers, Low Cost Airlines,
Start Ups, Domestic, International, Online, Offline,
even Railroads.

Solution
ARC in conjunction with APG USA offers three levels of
participation opportunities to allow carriers to increase
their revenues from the US market at the lowest possible
cost per transaction:
1. Transaction Only Program designed for
Start-ups, Offline Carriers, or any Non-ARC

3. Full Carrier Program designed for larger volume

carriers that are mainly online with a one-time joining
fee, a minimal monthly fixed cost and the lowest
monthly variable cost based on transactions and
revenues generated.
APG USA assists Carriers with:
1. ARC Joining formalities for any of the three
ARC membership programs (Transaction Only,
Associate or Full)
2. ARC Coordination Services, which include:
Acting as Legal Representative and the ARC
administrative interface
Assist airlines in securing Credit Card
relationships preparatory to entry into OTAs
Preliminary Sales Audit (Commissions)/Raise

Benefits

ADMs on behalf of carrier

Raise Airline Determined ADMs for Fare or
Booking violations
Assist

airlines

in

securing

Credit

Card

relationships preparatory to entry into OTAs

Preliminary Sales Audit (Commissions)/Raise
ADMs on behalf of carrier
Raise Airline Determined ADMs for Fare or
Booking violations
Adjudicate ADMs with travel agents as required
Refund Administration for partially utilised tickets
Weekly reconciliation of cash and credit card
sales

Revenue from marginal markets at variable cost

lower than Interline Service Charges
Weekly Cash flow directly to your bank account
anywhere in the world

Executive Product Director Contact

Increased Sales from distribution of the airline

product to more than 14,000 ARC Accredited
Travel Agents in the USA

The contracting APG office, likely the best known

to you of our organization, would oversee and
lead the APG Network activity with your company.

All immigrant population generate VFR traffic for

all airlines worldwide

In addition, we have appointed internal Executive

Product Directors who are especially trained and
qualified in each of our products.

US Companies generate business traffic for

airlines worldwide
Affluent US resident generate tourism traffic for
airlines worldwide

Administer carriers agency revocation program

Higher Yields From High Value Customers like:

Sales support Help Desk for ARC Travel Agents

Travel Management Companies (TMCs)

Dedicated telephone lines and email addresses

Corporate Travel Departments (CTDs)

Ticketing support for NON-ARC Travel Agents

Higher Volumes from

Training on ARC procedures

Online Travel Agents Expedia, Travelocity, Orbitz

etc.

Assistance with OTA negotiations

Prerequisites

Consolidators
Tour Operators

Scheduled airline

Consortia

Electronic Ticketing Capable

Meeting Incentive Convention and Exhibition

(MICE) agents.

Available in Global Distribution Systems (GDS).

ARC and APG USAs aggressive fraud prevention

techniques have Reduced Fraud to negligible
numbers e.g. $750,000 on over $85 Billion in
revenue.

The APG AACP

Executive Product
Director is:

Achma ASOKAN
Tel +1 201 484 8036
aacp@apg-ga.com

13

APG ACTP APG Corporate Travel Plan

Introduction to and management of ARC membership in USA

seeking to develop their brand awareness towards

corporate customers.

Solution

Idprod - Fotolia.com

ACTP provides partner airlines with a unique

co-branded travel payment solution in order to
generate extra sales on the corporate segment.
Partner airlines now have the possibility to bring
added-value to corporate customers by offering
a secured mean of payment free of charge and
accepted by 260 merchant airlines.
- In order to join ACTP, airlines must become
UATP merchants and accept UATP as a form of
payment

Functional Description
UATP is a form of payment which enables
airlines to lower their distribution costs. In 2012,
the annual UATP volume reached USD13 billion
worldwide, a 100% increase in 7 years. UATP
helps the airline industry to save approximately
USD200 million per year in credit card costs.
Although UATP is accepted by most airlines its
volume of transactions in emerging markets
remains limited.

14

In partnership with UATP, APG created a new tailored

product called ACTP which is commercialized by
its network to focus on underserved corporate card
markets. With ACTP, APG can now help airlines to
enhance their offer towards corporate customers,
a segment which is a source of higher yield.

Target Audience
Small and medium sized carriers have the
possibility to co-brand a UATP card with APG. ACTP
is a genuine marketing tool for airlines who are

- Once partner airlines are UATP merchants

they can appoint APG to administer the ACTP
Program. APGs role will be to:

Enable the issuance of co-branded UATP cards

to corporate subscribers

Assess risk on corporate customers

Insure the payments of sales made with cobranded UATP cards

Administer UATPs central billing system

 Insure the access to UATPs transaction portal

managed by APG

Bring training and local support

-

ACTP will be most effective in countries where

credit card penetration is low and where airlines
do not yet consider corporate customers as a
key segment.

No traditional UATP Issuer cost are applied

Benefits for your corporate

customers
A free payment solution is given to corporate

Prerequisites

customers

Travel payments are centralized with one

Scheduled airline
Available in Global Distribution Systems (GDS)
UATP Merchant

invoice per period

Customers have access to a transactional

portal with extensive travel data information

Benefits

Customers have a tool to analyse and manage

Partner airlines become virtual UATP issuer

Helps partner airlines distinguish themselves
from competition on the corporate segment

Attracts new customers and develops the

corporate portfolio of airlines

Reaffirms the brand awareness on home

market

Enables

No financial risk is taken, ACTP is run and

data

collection

customers (level III data)

on

corporate

more easily their companys travel expenses

Helps to setup a travel policy in the company

by bringing cost control

Executive Product Director

Contact
The contracting APG office will oversee and lead
the APG Network activity with your company.
Product will be run by APGs head office with the
support of UATP.

The APG ACTP

Executive Product
Director is:

Thibault LENOIR
Tel +33 1 53 77 13 36
actp@apg-ga.com

15

APG CCS Call Center Services

A mandatory complement for top-quality Customer Contact Management

Multilinguality in email communication, able

to handle the entire process of answering
incoming

customer

emails

in

different

languages
24-hour accessibility covering all time zones
Standardized processes for providing information and making bookings
Differentiation of the way that airlines various
customers and target groups are handled:
B2C End consumers / private individuals,
B2B Companies, wholesalers/retailers and
organizations,
High-status customers, i.e., VIPs

Functional Description
All travelers, whether for business or pleasure, want
rapid answers and solutions - fast and accurate.
Even in times of increasing internet usage, customers
still use the telephone for reservations and
information requirements. Professional customer

16

experience with the airline; e.g. excess or special

baggage requirements, seat reservations, strikes,
website problems of a technical nature, flight
cancellations, and much more.
Airline professionals with 20 languages by
native speakers at each call center location

contact handling ensures a satisfying customer

Single-point-processing: Comprehensive

experience with the airline and differentiates it

contact management including the call itself

from competitors. Especially when on the move,

and after-call work - finalizing the request in a

flexible, hotline solutions validate a positive brand

single call

Managing customer contacts from low-price

to premium passengers
Dedicated Project Manager and Supervisor
per airline:
Standardized management procedures
Maintenance and airline customer service
Experienced staff with deep insights into the
airline business
Extensive training programs
All secured processes Made in Germany.

CALL CENTER SERVICES

Target Audience
All airlines, large and small need APG CCS
for worldwide professional customer contact
management with flexible opening hours and
hotline solutions. Despite the rise of the Internet,
many customers still use the phone for contacting
the airline.

Available

Languages:

Arabic,

Bulgarian,

Chinese, Croatian, Dari, Farsi, Dutch, German

(all staff), Hindi, English (all staff), French, Italian,
Polish, Portuguese, Romanian, Russian, Serbian,
Spanish, Swedisch, Turkish
Security: Breakdown prevention management
systems in place, secured infrastructure in terms
of power supply and telecoms network, Data

Solution
Reservations and Ticketing
Helpdesk Line
Customer service
Complaint management (logging and solving
complaints)
Special Service Requests (SSR)
Baggage Tracing
Schedule Changes
BSP/IBCS Management
Flight refunds / Refund Management
Dispatching confirmations and travel documents
Optional: Operation of customer reward
programs / FFP

Security Officer on site.

Benefits

Investment
Reasonably priced initial setup fee
Pay-on-use cost on a per Minute basis.

References

Germanwings
Germanwings Boomerang Club
T Ulfly.com
Etihad
Etihad Guest
Safi Airways
Skywork Airlines
Ryanair

Extension of your customer service by offering

18 languages and 24/7 availability.
Call center agents with robust airline experience
Professional customer contact handling with
focus on immediate solutions for people on the
The APG CCS
Executive Product
Director is:

move
Professionalizing the customer contact and
improvement of customer loyalty
Reliable support to manage unexpected
situations in terms of quality and quantity.
Proven infrastructure safety

Robert THUROW
Tel +49 221 963 72 15
ccs@apg-ga.com

Almost 20 years of airline experience

17

APG GSSA General Sales and Services Agency

Introducing any airline in any market at variable cost basis

Solution
Provide point of contact within each market
Targeted Sales Calls
Product training
Negotiate commercial agreements with travel
trade
Negotiate and manage Interline relationships,
Special Prorate Agreements
Creative marketing, advertising and promotional campaigns
Formulate local fares/pricing structure
Presence at Major Exhibitions
Media Liaison.

18

Functional Description

Target Audience

The cornerstone of our World Program, APG offers

world standard commercial representation and
management services globally, by region, or for
individual countries.

Established airlines: smaller and seasonal Online markets; global Offline markets

Prerequisites

For Start-up & Regional airlines, global markets.

Scheduled service airline.

Benefits
Create a positive perception of the airline in
the target markets
Generate traffic from all market sectors as
applicable, including: Interline, Internet (OTAs),
Consortia, Consolidators, Tour Operators, Travel Management Companies, Corporate Travel Departments and retail travel agents

Investment
APG Network charges a percentage of net
sales either on a sold or flown revenue basis
based on carrier size and the scope of representation.

Executive Product Director Contact

The contracting APG office would oversee and
lead the APG Network activity with your company.
We discuss what that role will entail and define
the size and scope of the total relationship.
In addition, we have appointed internal Executive
Product Directors who are especially trained and
qualified in each of our products.

Attain preferred carrier/supplier status

By appropriate segmentation, ensure maximum revenue and yield
Exceed revenue targets established by the
client airline.

The APG GSSA

Executive Product
Director is:

Melinda BUXBAUM
Tel +44 (0)7772 153 590
gssa@apg-ga.com

19

APG GET Global Extended Territories

How to get incremental revenue from far away markets

Solution
Under one single agreement, airlines can enjoy basic
commercial and distribution services which include:
BSP entry, if not currently members, costs borne by
APG
Presence in the APG IET program
Weekly E-mail to all IATA travel agents in the local
language
Basic help desk support in each country via GDS
tool
Anton Balazh - Fotolia.com

Enhanced help desk support where CRS of the

airline is supplied

20

Sales via BSP

Functional Description

Target Audience

Very flexible agreement with only a 90 day notice

period for cancellation or modifications

Specially designed to extend the commercial presence into tertiary territories, APG GET is a single
solution for all remaining markets where airlines
do not have their own offices or a GSA presence.

Airlines who have already set up a presence (own

office or GSA) in their key markets but have not
maximized revenue opportunities in all other markets, and are looking for a simple one-stop shop
solution with minimal administration.

APG provides the airline with 80% of the revenue (excluding taxes, fees, charges and agent commission),
all of which will be generated from published fares
which offer above average yield.

Prerequisites
To participate to the BSP either directly or via
the IBCS program.

Benefits

Investment
No investment
APG grants 80% of the net sales issued via
the local BSP and 100% of the taxes.

Executive Product Director Contact

The contracting APG office will oversee and lead
the APG Network activity with your company. In
addition, we have appointed internal Executive
Product Directors who are especially trained and
qualified in each of our products.

Incremental revenue by creating new markets

never envisaged by the airline client
Improve the airlines yield by limiting fares to
full published fares only
Provides indicator of potential sales in targeted
markets.

The APG GET

Executive Product
Director is:

Jean-Louis BAROUX
Tel +33 1 53 77 13 02
get@apg-ga.com

21

APG IET Interline E-Ticketing

The way to recover Interline agreements lost with the E-Ticketing policy

flying between Nice, France and Monaco, APG

IET allows all joining airlines access to ticketing by
travel agents in the ARC and 80 BSPs covering
more than 135 countries worldwide. Additionally,
it gives member carriers the ability to interline via
YO/747 with all those airlines that have, or will join,
the APG IET program.

Target Audience
All airlines, large and small need APG IET. No
airline is distributed in all BSPs; big carriers have
reduced their Interline partner lists, and small airlines are having trouble obtaining the interline eticketing agreements that they need.

Solution
Functional Description
On June 1, 2008, IATA discontinued support of
paper tickets in all BSPs worldwide, accepting
only Electronic tickets after that date. Today, most
paper ticket interline agreements between airlines have been cancelled and many carriers are

22

scrambling to replace them with IET agreements.

The Interline revenue lost in the transition from
paper interline agreements to IET is estimated
between 2% and 20% of Interline revenue turnover. Interline revenues account for 13.7% of airline
revenues industry wide. Working with our partner
Heli Air Monaco (YO/747), a scheduled airline

An airline joining APG IET signs one single

reciprocal interline e-ticketing agreement or
concurs via the MITA with Heli Air Monaco (YO747) to be connected with YO and all of its IET
partners.
Once the IET agreement is signed, APG will
develop the required electronic links with the
signing carrier.

 IATA/ARC travel agencies can issue Interline

E-Tickets through all major GDS using the YO
code on multiple carriers
Participating airlines will be paid on the usual
Interline settlement basis according to the
standard IATA rules, either via the IATA Clearing House (ICH), ACH (Airline Clearing House
in the USA) or via bilateral invoicing between
the involved partner and YO.

Prerequisites
Scheduled airline
Electronic Ticketing capable.

Benefits

Variable cost based You Pay as You Earn!

Executive Product Director Contact

APG IET has enrolled more than 90 airlines

since its conception in 2008, and is targeting
150 airlines by the end of 2013.

The contracting APG office will oversee and lead

the APG Network activity with your company. In
addition, we have appointed internal Executive
Product Directors who are especially trained and
qualified in each of our products.

ET server technical support and strategic

partner RESIBER

Investment
No Implementation Fees from APG; integration fee (variable) levied by the Interline carriers E-Ticketing service provider

The APG IET Executive Product Directors are:

9% Interline Service Charge (ISC) paid when

an Interline passenger is delivered, billed
through the ICH/ACH or bilaterally between
the airlines

No large investment in your own IET solution

Ticketing access, via Heli Air Monaco (YO/747),
to travel agents in ARC and over than 80 BSPs
covering more than 135 countries worldwide
Gives member carriers the ability to interline,
via YO/747, with all those airlines that have, or
will join, the APG IET program

Sandrine
de SAINT-SAUVEUR

Ophlie
CHERDRONG

Tel +33 (1) 53 77 13 16

iet@apg-ga.com

Tel +33 (1) 53 77 13 25

iet@apg-ga.com

23

APG IBCS IATA BSP Consolidator System

Easy access to all BSPs for all airlines

Target Audience
IBCS is widely used by carriers of all sizes:
Big airlines use IBCS in thin or seasonal online
markets and in offline markets
Small, start up or regional airlines use IBCS in
both online and offline markets to establish
their brand rapidly.

Solution
IBCS helps airlines to generate marginal sales
revenues: APG Network Members function as the
Local Carrier Representative to BSPs
Handles application formalities for the airline
with the BSP offices
Executes agreements between the airline &
the BSP

Functional Description
IBCS, developed jointly by IATA and the APG
Network in 1999 to widen BSP membership, permits scheduled airlines (whether IATA members or
not) to join any BSP worldwide on a variable cost,
Pay as you Earn basis, with nominal joining fees.

24

The BSP system, operating in 83 locations covering

over 140 countries, has accredited 64,000 travel
agents. APG Network has introduced more than
250 airlines to BSP membership in both Online
and Offline markets and has over 1,100 activated IBCS contracts in force in the BSPs around the
world.

Processes Travel Agent Debit/Credit Memos

(ADMs/ACMs)
Sets up local banking relationships, or alternatively, open carrier escrow accounts
Assists in local credit card acceptance/clearance process, or alternatively offers outsourced
acceptance/clearance facilities at low cost

Prerequisites
Scheduled airline
IATA or Non IATA affiliation
Available in Global Distribution Systems (GDS).

Benefits

IBCS airlines are eligible to join the IATA Card

Clear, Card AXS systems giving worldwide
access to Visa and MasterCard clearance
No long term contracts 90 days notice;
conversion to normal BSP without penalty.

Investment

Full BSP membership in a program backed by IATA

Features BSP membership on a Pay as
you Earn variable cost basis without major
capital expenditure
Affords automated neutral E-ticket issuance
via GDS
Remittance on BSP payment cycle directly
to the airline
IBCS carriers can participate in the IATA
Currency Clearance System (ICCS) allows
payment in choice of currency and country

Cost

Joining fee*

$ 1,000
per BSP

$ 500
Annual
Membership fee
per airline

Description

A one time levy paid

upon joining a BSP
Flat fee paid yearly
regardless of the number
of BSPs joined

Based on productivity
Administration 3%
assessed monthly on net value
fee variable

of tickets sold through BSP

Surcharged SCU

$ 4.00
per SCU

Fee per transaction with

no productivity minimums

The APG IBCS

Executive Product
Director is:

* IBCS Extend a new product and facility for airlines already present in a minimum of
10 BSP, allows access to a block of any 5 BSP worldwide for only $1,000 in joining fees.

Emilie BIGGERSTAFF
Tel +33 (1) 53 77 13 29
ibcs@apg-ga.com

25

APG Network Customers (Oct - 2013)

ACCESS RAIL

AIR INDIA

AVIANCA

DARWIN AIRLINES

ADRIA AIRWAYS

AIR ITALY

AVIOR

AER LINGUS

AIR KORYO

AZERBAIJAN
AIRLINES

AEROFLOT

AIR MADAGASCAR

AEROGAL

AIR MALTA

AEROLINEAS
ARGENTINAS

AIR MEDITERRANEE
AIR NAMIBIA

AEROMAR

AIR NEW ZEALAND

AEROMEXICO

AIR NIUGINI

AEROPOSTAL

AIR ONIX

AFRICA WORLD
AIRLINES

AIR SEYCHELLES
AIR TAHITI

BEARSKIN AIRLINES
BELAVIA
BINTER CANARIAS
BRUSSELS AIRLINES

TAAG - Angola
Airlines

DNIPROAVIA

HUNNU AIR

RWANDAIR

TACV CABO VERDE

DUTCH ANTILLES
EXPRESS

ICELANDAIR

MONTENEGRO
AIRLINES

TAME

INSEL AIR

MYANMAR AIRWAYS

SAFI AIRWAYS

EL AL

NATIONAL AIRLINES

SANTA BARBARA
AIRLINES

TAM Linhas Aereas

INTERLINK

EGYPTAIR

ISRAIR AIRLINES

NEPAL AIRLINES

SARATOV AIRLINES

ESTONIAN AIR

JAT AIRWAYS

OLYMPIC AIRWAYS

SAS

ETHIOPIAN AIRLINES

JET AIR

OMAN AIR

SAT AIRLINES

ETIHAD AIRWAYS

JET AIRWAYS

PACIFIC WINGS

SATA AIR ACORES

PAKISTAN AIRLINES

SATA
INTERNATIONAL

EUROPE AIRPOST

CARPATAIR

FIJI AIRWAYS

CAYMAN AIRWAYS

FINNAIR
FLEXFLIGHT

AIR VALLEE

CEIBA
INTERNATIONAL

ALITALIA

CHALAIR

AMASZONAS

CHINA SOUTHERN
AIRLINES

GARUDA
INDONESIA

AIR TAHITI NUI

AIR TRANSAT

AIR ANTILLES
EXPRESS

AIR UGANDA

AIR BALTIC

BANGKOK AIRWAYS

ROYAL JORDANIAN
RUSLINE

BULGARIA AIR

AIGLE AZUR

AIR AUSTRAL

BAHAMASAIR

MIAT - MONGOLIAN
AIRLINES

FEDERAL AIRLINES

AFRIQIYAH AIRWAYS

AIR ASTANA

AZUL Y TRIP
AIRLINES

DIREKTFLYG

HONG KONG
EXPRESS AIRWAYS

FLYBE

GEORGIAN
AIRWAYS

KENYA AIRWAYS
KHORS AIR
KOREAN AIR
KORONGO
AIRLINES
KUWAIT AIRWAYS
LAM Mozambique
Airlines

PEGASUS HAVA
TASIMACILIGI A.S

TAP
TAROM
TATARSTAN
TIARA AIR
TOUMAI AIR CHAD
TRANSAERO
TRIP LINHAS AEREAS

PELICAN AIR

SAUDI ARABIAN
AIRLINES

SERVICES

SENEGAL AIRLINES

TURKISH AIRLINES

PHILIPPINES
AIRLINES

SHANDONG
AIRLINES

TWIN JET

PHOEBUS APOLLO
AVIATION

SHENZHEN AIRLINES

UKRAINE
INTERNATIONAL

SIBERIA AIRLINES

UTAIR AVIATION JSC

SICHUAN AIRLINES

UTAIR UKRAINE

SOLOMON AIRLINES

UZBEKISTAN
AIRWAYS

PRECISION AIR

TUNISAIR

AIR BISHKEK

ANDES LINEAS
AEREAS

AIR BOTSWANA

ANTRAK AIR

AIR BURKINA

ARKIA ISRAELI

AIR CALIN

AIRLINES

COMPAGNIE
AFRICAINE
DAVIATION

AIR CARAIBES

ASERCA

CONVIASA

HAINAN AIRLINES

AIR CAUCASUS

MALMO AVIATION

ASIANA AIRLINES

RAIL EUROPE

CORSAIR

HAWAIIAN AIRLINES

AIR CHINA

ASKY

ROYAL AIR MAROC

CROATIA AIRLINES

HELI AIR MONACO

MARSLAND
AVIATION

SRI LANKAN
AIRLINES

XIAMEN AIRLINES

AIR COTE DIVOIRE

ATLANTIC AIRWAYS

CRONOS AIRLINES

HELVETIC AIRWAYS

MAYA ISLAND AIR

ROYAL BRUNEI
AIRLINES

STAR PERU
STARBOW AIRLINES

AIR CORSICA

ATLASJET

CYPRUS AIRWAYS

MEA

ROYAL FALCON

SUN DOR

XL AIRWAYS
FRANCE

AIR FRANCE

AUSTRIAN AIRLINES

CZECH AIRLINES

HONG KONG
AIRLINES

MERIDIANA FLY

AIRLINES

SYPHAX AIRLINES

YEMENIA

COMORES
AVIATION INTL

LAO AIRLINES

GOL

LOT POLISH
AIRLINES

GROZNY AVIA

PROFLIGHT
COMMUTER
SERVICES

LUXAIR

GULF AIR

PULLMANTUR AIR

MALAYSIA AIRLINES

QATAR AIRWAYS

SOMON AIR
SOUTH AFRICAN
AIRWAYS

VIM AIRLINES
WIND ROSE
AVIATION
WINDWARD ISLAND

APG Network Wordl Companies Clients Oct 01 - 2013

26

APG Network Presence

Reach the World

Further information
is available at www.apg-ga.com

all information is available on

www.apg-ga.com

ALGERIA ANGOLA ARGENTINA AUSTRALIA

AUSTRIA AZERBAIJAN BANGLADESH BELGIUM
BOLIVIA BOTSWANA BRAZIL BRUNEI
BULGARIA CAMEROON CANADA CHILE
CHINA COLOMBIA COSTA RICA CROATIA
CYPRUS CZECH REP. DENMARK DOMINICAN
REPUBLIC DUBAI EASTERN CARIBBEAN
ECUADOR EGYPT FINLAND FRANCE GEORGIA
GERMANY GHANA GREECE HONG KONG
HUNGARY INDIA INDONESIA IRAK
IRELAND ISRAEL ITALY IVORY COAST JAMAICA
JAPAN JORDAN KAZAKHSTAN KENYA
KUWAIT LEBANON LIBYA LUXEMBOURG
MACEDONIA MALAYSIA MALI MALTA
MEXICO MONGOLIA MOROCCO MYANMAR
NAMIBIA NEPAL THE NETHERLANDS NEW
ZEALAND NIGERIA PAKISTAN PANAMA
PARAGUAY PERU PHILIPPINES POLAND
PORTUGAL ROMANIA RUSSIA SAUDI ARABIA
SENEGAL SERBIA SINGAPORE SLOVAKIA
SLOVENIA SOUTH AFRICA SOUTH KOREA
SOUTH PACIFIC SPAIN SRI LANKA SWEDEN
SWITZERLAND SYRIA TAIWAN THAILAND
TUNISIA TURKEY UAE UKRAINE UNITED
KINGDOM USA UZBEKISTAN VENEZUELA
VIETNAM YEMEN

APG Network Representatives Oct 01-2013

27

66, avenue des Champs-lyses - 75008 PARIS

Tel. +33 1 53 77 13 40 - Fax +33 1 53 77 13 03
www.apg-ga.com - contact@apg-ga.com

Photos: APG Network, Fotolia, istock

APG NETWORK HEAD OFFICE