Christopher Land 1234 47th Ave #10

LinkedIn.com/in/c2land Oakland, California 94601

christopher@sfo.com http://deuxciel.blogspot.com
Gvoice:510-8427-411 AIM: c2718281 / @deuxciel

OVERVIEW
An accomplished technical support engineer, I offer more than a decade of experience supporting our
clients’ various groups: Engineering, IT & Services, Sales and Marketing. As employee or intern, I am
grateful to have worked for many world-class firms and explored many diverse industries, including Online
Ad Management Systems, SMTP Services, Relational Database Systems, Broadband Networks and PBX
Systems.

I am both comfortable diplomat and good-natured observer, who easily navigates a wide variety of social
currents, no matter relaxed or tense, preferably minimizing all unnecessarily dramatic or stressful
interactions. Technical Services & Systems Support have dominated my primary assignments. For the
critical accounts, I have provided Project Supervision, Application Deployment as well as Training &
Support Services, with recent experience in IT and business operations.

I am a detail-oriented, naturally intuitive problem-solver with the patience and attention of a rational
troubleshooter. Such achievements nonetheless might have doubled in significance, were they awarded
with professional training and certification. Therefore, I am currently seeking that unique opportunity,
perhaps guided by a mentor, where innate talents may develop their perfection, and where my education
unlocks further career growth and personal satisfaction.

TECHNICAL
Protocols: HTTP, RSS, SMTP, FTP, TCP/IP, SOAP
Databases: MySQL DBA, Oracle CASE, SQL Server
Platforms: Server 2000, IIS, Apache, Ubuntu, Solaris

EXPERIENCE

02/2009 - Present
Technology Activist
RED y WIFI, Oakland, CA
http://www.redywifi.us

• Implement low-cost wireless internet access & support as self-service model for sustainable
communities

09/2008 - 01/2009
Chief Technology Officer
adONEis, Oakland, CA
http://adoneis.com

• Provide low-cost ad announcement services using Open AdStream for NPOs & CBOs as well as in
service to communities
• Recommend implementation and deployment strategies for web and email publishers, merchants
and general public

09/2007 - 08/2008
Sr. Ad Operations Manager
Ad Operations Interactive, New York, NY
http://www.adopsinc.com
 • Ad operations and trafficking using Open AdStream, DART for Publishers and other online ad
systems
• Recommend implementation and deployment strategies for web and email publishers
• Recommend methods for Campaign optimization, creation and monitoring
• Banner Insertion, rich media testing, custom reporting and Inventory

02/2007 - 07/2007
Systems Support Engineer
TroubleShoot Inc, San Francisco, CA
http://www.troubleshoot.com

• Manage the daily dispatch of engineers on-site to customer premises, whenever remote solutions
proved impractical, while integrating already-purchased online automated call tracking system,
HelpSTAR.
• Standardize record-keeping by mapping recommended MCSE job routines to unit descriptions,
durations and costs thereby increasing both data depth and report clarity, resulting in increased
billing accuracy
• Recommend as a TSI policy to phase out support for on-site FTP servers managed by our
customers' staff of architectural, construction or real state professionals
• Research cost-effective alternatives proposing remote file-sharing and remote backup solutions in
order to allow TSI staff to proactively plan with each customers' managers their future Information
Systems growth.

06/2006 - 02/2007
Sound Reinforcement Technician
Digital Sound Pro, Oakland, CA
http://www.digitalsoundpro.com

• As an experienced DJ, Composer and Audio Engineer, provide Digital Audio Workstation [DAW]
support and training to, assist with software integration by, and peer review for and by both fresh
and seasoned industry professionals
• Rent and engineer sound reinforcement for live musicians, for DJs and for digital performance
artists
• Contract to provide promotions to and for Bay Area venues supporting current and future events by
local, national and international artists

05/2006 - 06/2006
Customer Support Engineer
Lyris Technologies, Emeryville, CA

• Responding to pre- and post-sales technical requests

• Helping customers to install, configure, and troubleshoot Lyris software
• Investigating customers' network issues as they relate to our software
• Assist in Knowledge base population and maintenance
• Assist Engineering team in filing and resolution of bugs and/or issues

01/2006 – 01/2007
DJ/Engineer
djRN, Oakland, CA

• Provide Digital Audio Workstation [DAW] software integration and training to Disc Jockeys & Analog
Musicians
• Provide internet project management and systems support to home-based businesses and private
clients
06/2004 - 12/2005
Store Manager
RadioShack Corporation, Ft. Worth, TX

• Entered and completed Radioshack’s Associate Manager in Training program in District 0536 at
store 01-3644 on Lake Ave in Pasadena, CA
• Transferred to District 0532 at store 01-9002 on Park Blvd in Oakland, CA in October 2004 realizing
immediate store performance improvements
• Promoted to Store Manager for store 01-3853 in Richmond, CA’s Hilltop Mall and reclaiming its
reputation and regaining customer loyalty
• Responsible for performance management of sales associates, while maximizing profitability and
achieving complete customer satisfaction

03/2004 - 05/2004
Systems Manager
Next Estate Communications, Monrovia, CA

• Manage IT infrastructure projects ensuring steady operation of the company’s call center systems
• Oversaw system deployment of new PBX, IVR, workstations and software upgrades
• Responsible for ensuring the security and privacy of our business' and partners' data networks

08/2003 - 11/2003
Customer Service Engineer [Contract]
IronPort Systems, San Bruno, CA

• Managed key generation and distributed product and option keys to businesses, who included some
of North Americas most influential companies, such as Cisco Systems, Walmart and Dell
• Provided 1st Tier support for delivery issues on IronPort MTA appliances
• Installed and configured upgrade units at Cisco Systems data center

05/2003 - 06/2003
Systems Engineer [Contract]
Ad Delivery Solutions, San Francisco, CA

• Influential part of team responsible for creating project plan for Open AdStream software upgrade
• Responsible for technical accuracy and for strategies to maximize time and cost savings
• Created migration scripts, clarifying and simplifying documented procedures

03/1999 - 12/2002
Principal Technical Services Engineer
24/7 Real Media, San Francisco, CA

• Independently created and managed 5-person Technical Support team to support Western region.
Management duties included hiring, performance reviews, training mentor. Technical liason to
Engineering
• Provided consultancy to customers integrating Open AdStream with their existing site infrastructure
• Trained, installed and upgraded Open AdStream software for national & international customers

08/96 - 12/98
Project Manager/Software Support Specialist
Shinko Technologies, Hayward, CA

• Developed integrated color proofing applications with strategic partners

 • Authored comprehensive documentation on Postscript Color Proofing
• Provided complete product support for OEMs, VARs and end users

05/96 - 08/96
Technical Support Specialist
ON Technology, Cambridge, MA

• Responsible for deployment of the Lotus Notes-based KnowledgeBase

• Created internal documentation and training for Noteworks support team
• Provided 2nd Tier escalation for Novell MHS Internet gateways and Macintosh applications

06/93 - 05/96
Senior Support Engineer
Scanview, Foster City, CA

• Appeared as a speaker at national and regional seminars discussing topics on digital publishing and
as a panelist with authors Gary Poyssick and Steve Hannaford, along with other industry
representatives
• Trained diverse clients, in-house or on-site, to use ColorQuartet scanning and separation software in
standalone or networked environments, incl. John Lund Photodigital and Harmon Publishing
• Provided support, service and repair for the ScanMate drum scanner and DotMate imagesetter
product lines

03/93 - 06/93
Technical Marketing Support Specialist
StarDivision, Inc., Menlo Park, California

• Provided Technical Support for sales and marketing aspects of the StarView product, a portable GUI
library for the Windows 3.1, Windows NT 3.x, OS/2, Macintosh and various UNIX platforms

12/92 - 06/93
Technical Sales Associate
Fry’s Electronics, Palo Alto, California

• Performed retail sales of computer equipment to individual and corporate customers

• My ongoing work in desktop video and multimedia systems development, as well as a consulting
practice, provided the necessary base of experience

09/90 - 11/92
Video Applications Engineer
Stratospheric Productions, Mountain View, California

• Investigated the feasibility of an object-oriented, 3-D projective GUI employing pixel streams to
display hardware
• Designed innovative “turnkey” video production systems using available editing equipment, to
produce a seminar
• Built a loyal customer base w/critical pre-sunrise java needs [Café Mezzaluna]
• Provided database and business systems integration services to small businesses

INTERNSHIPS

06/90 - 09/90
GEM Fellow/Engineer
Pacific Bell, San Ramon, California
 • As a member of the Broadband Network Research district, procured, installed and configured a
multi-vendor, corporate computing laboratory
• Demonstrated the Bell Labs experimental broadband telecommunications network, MetroCore

07/89 - 09/89
Intern/Support Engineer
Oracle Deutschland GmbH, Munich, Germany

• As a member of the Central Technical Support Group, provided Macintosh database client support
for the Oracle RDBMS
• Designed SQL*Forms application for Order Fulfillment of bug-fixes and software patches to be
delivered to customers
• Evaluated the support requirements for the SQL*TextRetrieval product for i386 SCO-Unix

01/88 - 08/88
Praktikant/Junior Programmer
Nixdorf Microprocessor Eng., GmbH, Berlin, Germany

• As a member of the Product Development Group, developed and coded a prototype “C” application
in which speech recognition is integrated into a PBX capable, voice messaging system. The
application utilized a message-passing programming paradigm for switching between serialized,
ASCII string-coded, input data sources, i.e. translated DTMF from the PBX hardware, and recognized
phonemes, (spoken numbers,) from a speech processing board

EDUCATION

1984 Stanford University, Class of '89, B.S./B.A. Double Major, Palo Alto, CA

B.S. Electrical Engineering: DSP in Computer Design [6-9 units remaining]

1990 GEM Fellow/Engineer for Pacific Bell Broadband Research

B.A. German Studies: German Philosophy [9-12 units remaining]

1988 Stanford in Berlin/Intern, PBX S/W Port, Nixdorf's Business Automation

2004 Reinstatement Application submitted to Registrar

2005 Reinstatement Application revised and submitted to UAR
2006 Reinstatement Application accepted by Engineering Department
2007 Reinstatement Application accepted German Studies Department
2008 Reinstatement approved by UAR pending approval of Registrar
[Spr] Reinstatement approved by Registrar
[Aut] Leave of Absence filed with UAR
2009 Registrar requests revised academic plan with updated curriculum
2010 Program completion anticipated in 1-2 Academic Quarters [Aut,Win 2010/11]

INTERESTS

Audio Engineering, Municipal Wifi, The Reciprocal System of Theory, Applied Mathematics

REFERENCES

Available on request