Michelle L.

Koch
209 Troy Lane • Lombard, Illinois 60148
Phone 815-919-8450 • Fax 630-916-6739
MKoch1982@sbcglobal.net

PROFILE

Goal-directed and results-oriented professional with a strong human resources background and education. Skilled
communicator and self motivated with initiative and focus. I am a professional, personable and exceptionally
organized person seeking a position where I can utilize my education, professional background and extensive
human resources and finance skills to further the goals of the company I represent.

PROFESSIONAL BACKGROUND

Human Resources Manager (Promotion, November 2007 – Present)

Business Manager (September 2005 – November 2007)
ResCare Premier & ResCare HomeCare, Downers Grove/Chicago, Illinois
Human Resources
• Compile and maintain employee personnel files and new hire packets
• Maintain medical/benefit, I-9, Affirmative Action and WOTC files
• Workers Compensation: claims reporting, status tracking and OSHA 300/300A file maintenance
• Full cycle recruitment to include job posting, screening, selection, interviewing and hiring. Also
experienced with working with numerous agencies to ensure diversity among the workforce
• Pre-employment background screening to include E-Verify social security validation,
county/state/nationwide criminal history, motor vehicle history, address history and reference checks
• Responsible for all Family Medical Leave requests, paperwork and ongoing documentation
• Conduct new hire and annual employee trainings
• Track all licensing, certifications and training documents for all exempt/non-exempt staff
• Consult with management team regarding disciplinary actions, hiring, terminations, suspensions,
investigations, etc.
• Review and approve all corrective actions and disciplinary measures
• Manage and process all personal, compensation, benefit and status change data for current and new hires
into HRIS
• Record and file employee performance information and all supporting documentation related to
attendance, performance evaluations and terminations
• Conduct exit interviews and trend results to determine areas for agency improvement
• Represent company for issues pertaining to unemployment claims, including hearings
• Evaluate and update job descriptions on a yearly and/or as needed basis
• Ongoing review of all HR related policies and procedures, including the creation of new location specific
policies as needed
• Manage open enrollment and qualifying event benefit changes
• Resolve all employee concerns and complaints in a timely manner, including handling and resolving
compliance action line complaints
• Conduct yearly client and staff satisfaction survey process and analyze/trend results for improvement
Payroll
• Collection/verification of time sheets and planned time off requests
• Enter worked/non-worked hours, wage & merit increases, bonuses, retro pay, etc. using HRIS, Kronos
Workforce Timekeeper and ADP to ensure accurate pay for all employees
• Process bi-weekly and semi-monthly payrolls for multiple locations (<400 employees) continuously
error-free
• Prepare and review appropriate payroll reports as needed following each pay period

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 • Conduct wage analyses as needed
Administration and Finance
• Assist in preparing annual operating budget for areas I oversee and monitor all expenditures to stay within
budget
• Assist Executive Director in budget reconciliation and other forecasting/planning activities
• Monitor bad debt and make collection calls as necessary
• Manage and reconcile monthly petty cash account with expenditures in the $3,000 - $5,000 range
• Manage and reconcile 10 to 20 client fund accounts monthly
• Monthly reconciliation of individual specific company purchasing cards
• Prepare and track all capital expenditure requests
• Handle the coding and batching of all payables, dealing with 100+ venders and maintaining vender files
• Handle minor billing and receivables using Oracle
• Establish and maintain excellent customer, staff and vender relationships
• Quickly resolve any consumer or vender complaints and concerns on an as-needed basis
• Participate in the setup of new acquisitions throughout Illinois/Wisconsin as they occur
• Continuously look for ways to reduce costs through negotiating current service contracts and pricing or
by obtaining quotes for new service contracts

General Manager (August 2002 – September 2005)

Original Maxwell Street, Chicago, Illinois
• Record and file employee performance information and all supporting documentation related to
attendance, performance evaluations and terminations
• Handled employee relations among five locations
• Computed worked hours and wage information for use in payroll processing
• Manage and reconcile multiple petty cash accounts for 4+ locations, as well as all business banking
• Performed remote surveillance from home office via internet based surveillance system

EDUCATIONAL BACKGROUND

Master of Business Administration, HR Concentration

Keller Graduate School of Management, Oakbrook, Illinois
• Graduated June 21, 2009 (GPA 3.7)

Bachelor of Science in Business Administration, HR Concentration

DeVry University, Addison, Illinois
• Graduated June 22, 2008 with Cum Laude Honors (GPA 3.6)

SUMMARY OF QUALIFICATIONS

• Team player willing to work closely with others as well as independently

• Incomparable interpersonal, communication and organizational skills
• Preferred atmosphere is a fast paced, demanding and multi-tasking environment
• Exceptional attention and memory for details, with an outstanding proofreading ability
• Ability to follow instructions well and make decisions with no supervision
• Remarkable ability to elicit trust and build rapport
• Advanced experience with full office management
• MS Office Suite (MAC and PC) – Advanced in 2003 version, highly experienced with 2007 version
• Advanced knowledge of Lotus Notes, Novell GroupWise, ADP Enterprise HRIS, Citrix, Kronos
Workforce Timekeeper v. 4.3 & 6.0, Kronos Talent Management System, ReportSmith and Oracle

REFERENCES: Available upon request.

Michelle Koch
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