Académique Documents
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Business of 2025
Betsy Burton
2014 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. This publication may not be reproduced or distributed in
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Transform
Focus Sales
Channel
Optimize
Outcomes
Channel
People
Entities
Business
Automation
Disruptions of Business
Operations
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2014 Gartner, Inc. and/or its affiliates. All rights reserved.
Digital Marketing
Digital Business
Autonomous
Exploits Nexus
to Drive Efficiency
Expends
Potential
Customers
to "Things"
Smart,
Semiautonomous
Things Become
Primary Customers
Optimize
Interactions
Build
New Business
Models
Maximize
Relationships
With Things
People
Business
People
Business
Things
People
Business
Things
Deeper Customer
Relationship
Analytics
Creation
of New Value
With Things as
Customers
Smart Machines
and Things as
Customers
Sensors, 3D
Printing Smart
Machines
Robotics,
Smarter Machines,
Automation
8%
10%
11%
22%
7%
18%
14%
28%
30%
26%
49%
41%
8 out of 10 digital
20%
19%
business leaders
75%
admit
they
will
need
14%
23%
45%
51%
16%adaptation
and
learning,
41%
25% to be effective
in order
18%
18%
5%
4%
4%
in the new
world
43%
Mfg./+
Resources
(n = 149)
11%
FinServ/
Insurance
(n = 71)
Services
(n = 63)
Healthcare
Providers
(n = 27*)
Comm./
Media
(n = 28*)
Retail
(n = 20*)
Wholesale/
Trade
(n = 22*)
Key Issues
1. Perspective How is EA evolving to respond
to the disruptions of digital business?
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2014 Gartner, Inc. and/or its affiliates. All rights reserved.
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2014 Gartner, Inc. and/or its affiliates. All rights reserved.
Healthcare
First Responders
Emergency Rooms
Financial Services
Insurance (P&C)
Banks (Loan Risks)
Automotive
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2014 Gartner, Inc. and/or its affiliates. All rights reserved.
Retailers
Focus on IT
systems and
on delivering
business value
by providing a
more stable IT
foundation.
IT
Business
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2014 Gartner, Inc. and/or its affiliates. All rights reserved.
Goal to manage,
consolidate,
standardize
and simplify
the IT landscape
to support
the business.
Customers
Partners
Industry
Peers
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2014 Gartner, Inc. and/or its affiliates. All rights reserved.
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Key Issues
1. Perspective How is EA evolving to respond
to the disruptions of digital business?
#GartnerSYM
2014 Gartner, Inc. and/or its affiliates. All rights reserved.
Integral
to Business
& IT Strategy
4% Probability
55% Probability
Only IT
Decisions
Business
and IT Strategy
No Longer
Supports EA
1% Probability
Scope
Focus
Absorbed
Into Business
Strategy
40% Probability
Integral
to Business
& IT Strategy
4% Probability
55% Probability
No Longer
Supports EA
1% Probability
Scope
By 2020,
the majority of organizations will support
EA
Only
IT
Business
as integralFocus
to business & IT strategy. and IT Strategy
Decisions
Absorbed
Into Business
Strategy
40% Probability
35% probability
60% probability
High
Change Impact
Optimize
Operations
Perspective
Low
Orchestrate
Business
Biosphere
1% probability
Inside-out
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2014 Gartner, Inc. and/or its affiliates. All rights reserved.
Maximize
Business
Outcomes
4% probability
Influence
Business
Ecosystem
35% probability
60% probability
Optimize
Operations
Perspective
1% probability
Inside-out
#GartnerSYM
2014 Gartner, Inc. and/or its affiliates. All rights reserved.
Maximize
Business
Outcomes
4% probability
35% probability
60% probability
High
Change Impact
Optimize
Operations
Perspective
Low
Orchestrate
Business
Biosphere
1% probability
Inside-out
#GartnerSYM
2014 Gartner, Inc. and/or its affiliates. All rights reserved.
Maximize
Business
Outcomes
4% probability
35% probability
Architects
60% probability
High
Change Impact
Perspective
Low
Orchestrate
Business
Biosphere
Foundational
Optimize
Enterprise
Operations
Architects
1% probability
Inside-out
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2014 Gartner, Inc. and/or its affiliates. All rights reserved.
Maximize
Business
Outcomes
4% probability
Influence
Business
Ecosystem
Optimize
Operations
Perspective
By35%
2016,
30% of organizations
probability
60% probabilitywill
establish a clear role distinction between
Low
High
foundational
and vanguard
Change
Impact
enterprise architects.
1% probability
Inside-out
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2014 Gartner, Inc. and/or its affiliates. All rights reserved.
Maximize
Business
Outcomes
4% probability
Inside-Out
Outside-In
Outside-out
Focus
Technology
Business Outcomes
Digital Business
Ecosystem
Capabilities
Reference
architectures, policies &
standards
Business architecture,
strategy execution
Business Designs,
Innovation, Scenario
Planning
Engagement
Within the IT
organization, back
office
Treat business
colleagues as partners,
engage
external customers
Business
Outcomes
Broad technology
capabilities
Measurable, business
strategy and operations
Measurable impact
digital business
innovation
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2014 Gartner, Inc. and/or its affiliates. All rights reserved.
Digital Business
Strategy
Explores
the
Guides where
and how
to invest
world of possible
disruptions
Business
OutcomesDefines
signposts,
indicators of
change
Future State
Scenarios
Digital
Disruptions
Identifies
implications,
risks, constraints
and touchpoints
Impact
Guide Opportunities
decisions
and investments
and Threats
and drives
execution
Signature-ready Deliverables
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2014 Gartner, Inc. and/or its affiliates. All rights reserved.
Key Issues
1. Perspective How is EA evolving to respond
to the disruptions of digital business?
#GartnerSYM
2014 Gartner, Inc. and/or its affiliates. All rights reserved.
Capability
Digital Business
Innovation
Digital Business
Leadership
Digital Execution
Delivering Business
Outcomes
Technology Innovation
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Top
technology
trends
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2014 Gartner, Inc. and/or its affiliates. All rights reserved.
Industry
dynamics
Competitor
plays
Tech. firms
and
startups
Strategist
Catalyst
Visionary
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2014 Gartner, Inc. and/or its affiliates. All rights reserved.
Support
Personalized
Campaigns
Contextualized
Interactions
Personalized
Risk,
Reputation &
Fraud Mgmt.
Detect
Fraud
Evaluate
Risk
Manage
Information
Security
Develop
Risk Models
Create
Sandbox
Crowdsource
Innovation
Onboard
Customers
Create and
Maintain
Reputation
Manage
Customer
Identify and
Preferences
Model
New Fraud
Balance
Transparency
Manage
Privacy
Maxims
Develop New
Innovation
Channels
Create Rapid
POC Cycle
Develop
Customer
as Innovator
Capabilities Gap
Assessment
Business
People
Process
Information
Technology
Priority
High
Manage Customer
Identify and
Preferences
Medium
High
Onboard Customer
Low
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2014 Gartner, Inc. and/or its affiliates. All rights reserved.
Gap
Actionable
Deliverables
Diagnostic
Deliverables
Rationalize
Business
Outcomes
Evaluate
Opportunity
& Risk
Exploratory
Technology
Proposals
Opportunity
Proposals
Business Viability
Proposals
Innovation
Strategic Plan
Technology
Analysis
Business Scenario
Analysis
Risk Profiling
Impact Appraisal
Market Analysis
Business Impact
Assessment
Benefit Profiling
Roadmap
Market Research
Business Strategy
Risk Tolerance
Integrated IT
Portfolio Analysis
Technology
Research
Business
Capability Maps
Financial Controls,
& Value Drivers
Related Strategies
Enabling
Deliverables
Create
Business
Transformation
Road Maps
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2014 Gartner, Inc. and/or its affiliates. All rights reserved.
Recommendations
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2014 Gartner, Inc. and/or its affiliates. All rights reserved.
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2014 Gartner, Inc. and/or its affiliates. All rights reserved.