CMP

Converged Management
Platform
Colette Kitterhing
Director of Sales - EMEA
ckitterhing@nectarcorp.com
+44 (0) 7717 661 466

Todays Network Management Challenges

Networks are converging

Codependent systems rely on the same IP network
Can lead to finger-pointing during outages or events
The expertise required to fulfill a full-service IT staff is growing
More sophisticated and more diverse, cross-discipline
Voice, data, security, video, applications, handhelds, etc.
IT teams are understaffed and/or under-budgeted
As businesses expand and function 24x7
Tools that supported single use networks are outdated
Convergence requires deep and wide, cross-discipline functionality
Most management frameworks never make it to production
Lack of available tools was the genesis for Nectar/CMP
Costs can be reduced via remote service bureaus

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Nectar CMP is Different

Most management tools support silos of the infrastructure

Complex relationships exist between apps & supporting network
e.g. data network to VoIP assets, or applications and servers
Business level reporting packages are often expensive
Software frameworks for management are expensive
X to purchase
1.52X to deploy
Nectar CMP is offered as an OpEx (SaaS) or CapEx service
CMP provides a single view into both voice & data networks
CMP correlates network issues with real business processes
CMP reduces problem-resolution timeframes
CMP reduces the burden on internal staff

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Four Pillars of Nectar CMP

1.

2.
3.

4.

System Health & Availability

Single view into both Voice & Data assets
Root Cause Analysis
Dependency Trees, Contextual Monitoring
360-degree view, Tier-1 and Tier-2 troubleshooting at-a-glance
Performance/Resource Utilization
Capacity Monitoring and Trending
Voice Quality (RTCP) Metrics
Trace route & IP Network Visibility
Automated Category (user community) creation
Enhanced CDR linkage
Troubleshooting Tools
Remote Application Proxy, Connection Broker
Saved List Trace, File Transfer, Secure Chat

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Key Features of Nectar CMP

Vendor Knowledge Modules & Information Packs

Adjunct Application & Infrastructure support
ACM, System/Session Manager, Mod Mess, CMS, AES, Verint. . .
Routing/Switching, Servers. . .
Auto-discovery and deployment Wizards
Media gateway registration table & default gateway ping
Extensible
SNMP MIB import, CLI/Web access, Custom Dependency Tree
Full Avaya Communication Manager Inventory
Hardware and Firmware versions
Standard & Custom Reporting
Scheduled, e-mail delivery
Skills Based Routing of Issues/Alerts (Intelli-Q)
Vector-like escorts, queues and escalation policies

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CMPs Building Blocks

Components:

RIG Remote Intelligence Gateway

Client Site monitoring & reporting appliance

DA Distributed Agent
PA Perspective Agent

(SRSTP Nectar Proprietary Protocol)

Enterprise Aggregation Portal

CIP Central Intelligence Platform

Support Delivery Network

EIP Enterprise Intelligence Portal

Help Desk & Support Service

CIP

Service Provider Aggregation Portal

SRSTP Secure Remote Session Transport

Protocol

Client Infrastructure

128-bit, AES-Encrypted network protocol

Nervous system of platform that links all
components
Patent Pending

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EIP, RIGs,
DAs & PAs

Portals &
Dashboards

Nectar/CMP Delivery System Overview

Highlights
Distributed
Architecture

Publish & Subscribe

information model

Secure NOC
communications

Client & Tech Center

share real-time data

On-premise device
monitoring solution

On-premise real-time
dashboards

Detail: On-Premise Appliance

Important Note:
RIG Appliances are ready to deploy with
multiple NICs to accommodate client
gated placement within a corporate DMZ
between external access network and
internal management networks.
ACL & FW use by client supported to
gate interaction with relevant equipment
for monitoring and management under
NOC contract.

The RIG is the only device that will communicate with equipment which the NOC is responsible for
within the client environment

Client can gate/ACL from the RIG Appliance to equipment by IP and Port (well defined in advance of
deployment based on devices monitored and responsible for by the NOC)

Access logs maintained on the on-premise RIG Appliance

Client access is provided to the RIG Appliance

Detail: Communications Protocol when

connecting to Service Provider CIP

SRSTP Protocol Detail

128-bit Encryption in Communications Protocol- end-to-end

Outbound connection only made to designated IPs in our Data Center (regardless of OTI, VPN
or Private-Connect methods) and only on designated TCP port:443

Communication is made between on-premise supplied appliance (Remote Intelligence Gateway)

and the NOCs Data Center not directly from PBX, Adjuncts or supporting equipment

Alarm data and management traffic (open or Client gated) access only to equipment
responsible by NOC for monitoring or response/triage management

Vendor Knowledge Modules (VKM)

Avaya Aura Communication Manager v2.x, 3.x, 4.x, 5.x, 6.0

Avaya Aura Session Manager/Avaya Aura System Manager -v5.2, 6.0, 6.1
Avaya Call Management System v13.x, 14.x, 15.x
Avaya Modular Messaging v3.x, 4.x, 5.x
Avaya INTUITY AUDIX v4.0, 5.0, LX2.0 (telnet only)
Avaya Voice Portal v5.x
Avaya AES v4.x, 5.x
Avaya IP Office v4.x, 5.x, 6.x, 7.x
Avaya Business Communication Manager (formerly Nortel BCM) v5.0, 6.0
Avaya Communication Server 1000 (formerly as Nortel CS 1000) v6.x, v.x
Verint Witness Actionable Solutions
NICE Perform eXpress
UPS Module [used to monitor any RFC1628 (UPS-MIB) compliant UPS]

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Information Packs

NetApp Poller Pack

Avaya Interactive Response (product formally known as Nortel IVR) Poller Pack
Oracle Poller Pack
Autonomy Corp. PLC etalk Qfiniti Call Recording Trap Pack
Oracle Solaris Poller Pack
VMware Poller Pack
Aculab PLC Groomer II
APC Power Distribution Unit
Cisco Router Poller Pack
Cisco Switch Poller Pack
Dell OpenManage
Extreme Networks Poller Pack
Genesys Poller Pack
Juniper Networks Netscreen VPN Firewall Poller Pack
Juniper Networks Poller Pack
Nagios Trap Pack

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Extensibility (Can you monitor. . .)

. . .voice, data, video, storage, virtualization, wireless

Host/Server Wizard
Choose key Linux, Windows, Solaris server metrics
Choose required active services, processes
Dependency Trees automatically created
SNMP Traps/Polls
MIB parser/importer
Select important OIDs, define responses & alert levels
Command Line & Web Admin Access for additional data
Create a 360-Degree View
Add external links, trunks, integrations
Underlying IP infrastructure

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FEATURES & SCREEN SHOTS

Enterprise Visibility - Real TimeDashboards

CMP software distributes monitoring, reporting and dashboards throughout global customers
internal network with information and alert routing to appropriate global resources

Live & Historical Call Details with Quality

Ratings
Live list View of Active Calls

Live & Historical Metrics

MOS
Round Trip Delay
Packet Loss
Jitter

Detailed view of every call with end-to-end network path beginning from end user phone
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Proactive Network Monitoring via

Synthetic Calls - CMP Perspective
CMPs Perspective establishes real-time QoS monitoring end-to-end

Key Uses

Synthesize transactions to match VoIP traffic patterns in your enterprise

Proactive monitoring of end-to-end VoIP/RTP experience
Spot partial WAN outages as they happen
Ensure QoS Policy is working with MOS for Synthetic Calls
Monitor QoS packet tags end-to-end
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VoIP Experience Reports

Automated reports

MOS & VoIP

Experience
Top 20 Negative
EndPoints
Comparison of VoIP
experience by IP
network segment

Understand end-user & critical resource experience at the Customer Premise

Performance Trending Reports

Enable capacity planning on critical resources and facilities
Automated reports for:
MOS & VoIP Experience
Trunk Utilization
DSP Usage
Registration Usage
Event Reports
Network Region & TDM
bus usage
Centralized Gateway &
card inventory

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Real-time Global & Regional Inventory

Asset Reporting
Automated reports:
Chassis Card &
Firmware Inventory
Gateway Inventory

Enable capacity planning on critical resources and facilities

Cabinet layouts

Cost Control Data Bandwidth & Trunk Group

Utilization
Real time and Historical Capacity and Performance Data for all systems
Switch,
Router
& Firewall
Interfaces
Bandwidth
Utilization

PRI & Trunk

Groups Capacity
Utilization

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Forensics - Drilling Down to Find the

Root Problem
Warning Level: Witness Call Recording Service Mapped to Multi-Vendor Technologies
Real-time Monitoring
and Business Reporting
on Dependency Tree
Recording Service
Elements:
Clustered Witness Call Recorders
Avaya AES Server
Avaya Soft phone Registrations
PBX Components
Database Stores
LAN/WAN Infrastructure
Data Infrastructure Components
Application Services.

SLA Performance
Measuring is wrapped
around solution

SLAs Mapping Ready

Full Event Management & Logging

Capabilities

EIP SUPPORT SLIDES

Key Features of Enterprise Intelligence

Portal

Centralized Business Process Impact Views &

Dashboards, single pane of glass
Advanced aggregate reporting
Intelli-Q intelligent alarm routing & escallation
module
Integrated Chat Collaboration with alarm
sharing
Centralized Availability & Performance
Monitoring
Centralized Inventory

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Real Time, Synchronized Alarm

Distribution

RIG Appliance sends

alarms north
EIP and CIP jointly
receive alarm
Alarm enters Intelli-Q for
processing by
intelligence engine
RIG alarms clearing
notify both EIP and CIP
in real time

Joint Service Delivery

Help Desk & Support Services
Customer
Intelli-Q

Partner
Intelli-Q

Customer
EIP

Partner
CIP

Customer Premise Rig

Global Alarm and Alert Visibility

Intelli-Q
Global Alliance, Regional Partner & Customers

One consistent, real time, coordinated view

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Global Alarm Eco Components

Intelli-Q

Issue:
An alarm represented by a dependency tree or a performance threshold alert that has been
triggered from a customer premise Remote Intelligence Gateway (RIG). Issue is immediately sent
to MSP/Carrier and can be sent to customer NoC simultaneously.

Queue:
Issue is routed to a queue on Enterprise (EIP) and MSP/Carrier (CIP). Once placed in a queue
partners and respective NoC engineers are notified by the Intelli-Q module. NoC dashboards show
real time status for each issue, which user is working on issue and how long issue exists.

Importance:
An administrator-defined entry which consists of a name, a priority, and foreground and
background colors. An importance is assigned to each issue in order to prioritize within a Queue.
The importance can be assigned automatically based on policy (escort) or assigned manually by a
user.

Escort:
A policy which defines how Issues are handled at MSP/Carrier CIP. The escort routes an issue to a
queue and can escalate its importance over time. Escorts can move an Issue to difference Queues
based on policy rules for escalation for additional action.

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Intelli-Q enabled Global SLA with

reporting
Entitlement

24x7 Policy

Time of Day
Alert Level
Assigned ?
Accepted ?
Queue
Importance
Change Policy
(escort)

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IQ Ways to think
about it

Escorts are your business advocate

Envision Intelli-Q like and ACD for alarms

Support Policy
Escorts are your vectors
Skills based routing of alarms to your NOC engineers
who are the agents

Notifications can be driven by

Queue assignment of issue

Specific RIG with alarm level filter

Granular Dependency Tree from RIG with alarm level

filter

CMP Event
Flow

Nectar Services Corp

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