KVM Extender

Firmware Upgrade Procedure

for all up-gradable Transmitters and Receivers

Thinklogical KVM Extender products contain up-gradable firmware that controls their operation. Firmware updates are sent to the KVM Extender
Transmitter or Receiver by an application (KM_Download.exe) that can read which of the visualization extenders is attached and selects the appropriate file
to send.

The operation of the keyboard, mouse and USB-HID devices are controlled by the DEVICE and HOST firmware. Extender system and video operation is
determined by the CONTROL processor. Typically, it is advisable to upgrade ALL of the ports on a KVM Extender Transmitter and Receiver whenever
performing an upgrade.

Firmware files and revision numbers are stored in the following:

http://ftp.thinklogical.com/ftp/visualization/updates/
Then select Firmware.zip

The KM_Download.exe application and instructions are stored in:

http://ftp.thinklogical.com/ftp/visualization/updates/
Then select KmDownloadVxxx.zip
(where Vxxx is the version number).

STEP 3: Open the KM_Download application.

Select Identify Product. You will see the name
of the connected device and be instructed which
file to use. NOTE: If you see Logical Device not
found, wait 5 seconds for the device to initialize
and try Identify Product again.

Firmware Update Preparation:

1 Retrieve the Firmware files/revision numbers and the KM_Download application/instructions and place them in an accessible
directory in your CPU.
2 Install the KmDownload application by running setup.exe.
3 Unzip the Firmware.zip file and place the contents in an accessible directory in your CPU.
4 Have a copy of the instructions and latest versions available for comparison after the update is complete.
After installing the KM_Download tool stored in the KmDownloadVxxx.zip file, perform steps 1-14 below to program the Tx and Rx:

STEP 6: When the HOST download

is complete, move the USB cable
from the HOST port to the DEV port
and repeat the procedure using the
file indicated.

C A U T I O N ! R e p l a c e w i t h s a me t y p e a n d r a t i n g f u s e .

UPDAT ES

DEV

DVI-D Co nn ector 2

STEP 2: Program the KVM Extender Control

Port. Using a USB A-B cable, connect the A
end to your Windows-based PC and the B end
to the CNTRL port. NOTE: You may see the
operating system initialize the USB port by
receiving a Logical Solutions
or a New hardware found message.

HOST

CNT RL

Load defaults

Store values

enter

yes/no

yes/no

enter

enter

PHONE:
WEBSITE:
EMAIL:

8
9
10
(800) 291-3211
www.thinklogical.com
support@thinklogical.com

Performing steps 8-10 will erase all

previously stored analog video settings.

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STEP 8: On the front panel of the chassis press

the down button once to reach the *System
Menu.

Transmitter

STEP 1: To program a KVM Extender Transmitter, connect the supplied

AC Power Cord to the transmitter unit and plug it into a standard AC supply.
Ensure that the POWER ON/OFF switch is in the ON (1) position.

STEP 10: Press the left button once to reach

the Store Values Yes/No menu. Press enter
and then the up arrow once to select yes, then
press enter again.

Visit us online at www.thinklogical.com for more

product information, current updates and the
complete line of Thinklogical products.

STEP 11: To program the KVM Extender Receiver repeat the

process in step 1 to apply power to the receiver unit.
STEP 12: Connect the USB cable to the CNTRL port on the
Rx chassis and repeat the above procedure (steps 2, 3 and 4)
using the file indicated.

U
P
D HOST
A
T
E
S CNT RL

STEP 9: Press the right button until you reach

Load Defaults Yes/No. Press enter and then
the up arrow once to select yes, then press
enter again.

Copyright c 2009. All rights reserved. Printed in the U.S.A. All trademarks and service marks are the property of their respective owners.

T 2 A , 2 5 0 V A C

STEP 7: Remove the USB and

Device PS2 cables from the
transmitter and reset the power
to complete the update.
NOTE: It is good practice to
verify that all the ports have
been properly updated.

One way to verify that a port has been updated or to read the current version is to reset power, then reconnect the USB cable to the CNTRL, HOST
or DEV port and select Identify Product. Another way is to go to the *SYSTEM menu and arrow right until PRODUCT REVISIONS are shown.

*systeM menu

STEP 5: When the CNTRL download is

complete, move the USB cable from the
CNTRL port to the HOST port and repeat the
procedure using the file indicated.

1 0 0 -2 4 0 V -,0 .5 A , 5 0 /6 0 H z

CPU

DVI -D Conn ecto r 1

STEP 4: Select Open File. Navigate to the proper

directory for the product being updated and click on
open to initiate the file transfer. A progress bar indicates
the file is being sent. DO NOT remove the USB cable or
power down the unit until the upgrade is complete.

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14

11
Receiver

C A U T I O N ! R e p l a c e w i t h s a me t y p e a n d r a t i n g f u s e .

1 0 0 - 2 4 0 V - ,0 .5 A , 5 0 /6 0 H z

T 2 A , 2 5 0 V A C

STEP 13: When the CNTRL download is complete, move the USB cable from the
CNTRL port to the HOST port and repeat the above procedure (step 5) using the file
indicated.

STEP 14: Remove the USB cable from the receiver and reset the power to complete the
update. NOTE: It is good practice to verify that all the ports have been properly updated.
Please contact Thinklogical with any questions or comments at (203) 647-8700 or
email us at support@thinklogical.com.
KVM_Extender_Firmware_Upgrade_Installation_Guide_Rev_A