JOB PROFILE

JOB TITLE: Dakar RC Information Technology Assistant

DIVISION / DEPARTMENT / LOCATION:
International Division

JOB FAMILY: Information Systems

SALARY: National Pay scale

LEVEL: proposed E1 initial fixed term

contract for 12 months with possibility
of extension or renewal

OXFAM PURPOSE: To work with others to overcome poverty and suffering

DIVISION PURPOSE: To act with poor people as a force for change in addressing the
causes of poverty, suffering and injustice, and alleviating their symptoms.
JOB PURPOSE: To ensure that Oxfam staff within a region can use information
technology and regional information systems, including email, networks, PC and
corporate applications effectively well to enhance Oxfams work.

REPORTING LINES:
Post holder reports to: Regional Information and Systems Manager
BUDGET RESPONSIBILITY: none
DIMENSIONS:
To provide excellent technical expertise
Systems training and designing appropriate IT Courses
Maintenance of infrastructure and equipment
Monitor IS service performance to ensure the business has cost-effective,
dependable systems that satisfy business needs.

KEY RESPONSIBILITIES:

Contribute to the implementation of the country IS strategy in line with the regional
and global Strategy.
Operational responsibility for management and maintenance of all computer
systems at RC, LAN and WAN, technical assessment of requirements on purchase
of hardware/software for the office. To ensure this is done in coordination with
RISM/ISD.
Be the focal point for Service Now & initial contact person for all IT technical issues
within Dakar Regional Center and the wider regional network

May be required to travel to provide technical support to other countries within the
region and beyond

May be required to support management of SLAs external IT supply, support and

maintenance companies like ISPs in relation to connectivity performance , and IT
companies for hardware maintenance

Provide administration support for the IT function. This will include support with
ordering, receipting and payments processing, manage stock of consumables for IT

Supporting & monitoring country IT systems for conformity to defined OGB systems
standards.

Implementing organisations standard IT policies and procedures and provide user

training and support policies. Monitor compliance and report breaches to RISM.

Be responsible for submitting monthly technical reports to the RISM on I.T issues.
Maintain an up-to-date asset register and engage in preventative maintenance
Ensure software licenses are in place for applications used. Liaise with RISM on
software and license requirements.
Keep a file of maintenance and support contracts.
Keep up to date with trends and developments in relevant technologies and make
recommendations regarding infrastructure improvements
Track and control equipment being added to the network by visiting staff and
consultants ensuring compliance with procedures for such movements and data
exchange.

SKILLS AND COMPETENCE:

High level of IT skills encompassing networking, servers, PCs and software.

Demonstrable experience in supporting PC hardware, software, printers, and
networks.
Good knowledge of Domino & IBM Notes
Flexible and able to prioritise own workload, to work independently and meet
deadlines.
The ability to train staff on PC operating systems, Microsoft applications and IBM
notes.
Highly flexible in style with the ability to produce creative and pragmatic solutions to
complex IS problems, within corporate standards.
Ability to work within a team, both locally and internationally.
Good interpersonal and communication skills.
Understanding of the complexities of working in a multicultural environment.
Language:
French: written and spoken
English: average to good

OTHER:
Preparedness to operate away from working base

Graduate and professional training on computers, with knowledge on Local Area

Networks, servers (basic hardware and software)

Ensuring implementation of Oxfams Gender, Diversity and Equal Opportunities

Policies, contribute to the development and sustenance of an organisational
environment, which is gender and ethnic sensitive.

Up-to-date knowledge and skills on latest developments in the IT systems field.