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If any of these is incorrect, kindly correct the same, reset the application as
explained in Problem 1 above and then use the application again.
3. Error message received : Please complete registration process before
using any service
Solution: Please verify whether MPIN has been changed and whether you have
received the following messages on your handset
a) MPIN has been changed
b) Handset Validation successful. Please complete registration at ATM/Branch.
If the messages have not been received, please change the MPIN again by going to
Settings Change MPIN
If the messages have been received, but still the same error is received, then
Change MPIN again and register again.
4. Error is received Mobile Number entered does not match with the one
registered with your Bank
Solution: Please update the Mobile number that you are using for Mobile Banking
with your branch. The branch may have some other/previous number in the system
for you. Get the correct number update in the Mobile Number field in Customer
details in branch system. Once the same is done, register the next day.
5. Error received is Mobile Number has more than one activated user ids
Solution: Please send the following message from your mobile at 9223440000
SDEREG
You will receive an SMS in return User Id unregistered successfully
Now, request a new user id and MPIN and register again from the beginning.
6. Error received is Data entered is invalid
Solution: This issue could be because of a dual sim phone being used. Try inserting
SIM card of the number you are using Mobile Banking on in Slot 1 of the handset. If
this does not solve the problem, try switching off the second SIM in SIM manager
under Settings option and then try using the services again.
7. What if user id is forgotten?
Solution: Kindly contact your branch for the same. If the same cannot be retrieved,
kindly deregister your number and request a new user id and password and register
again.
8. What if MPIN is forgotten?
Solution: If you are using Mobile Banking over application, kindly login to State Bank
Freedom. Goto Settings Forgot MPIN. A new MPIN will be received over SMS.
Goto Settings Change MPIN. Change the MPIN and once the MPIN Change and
Handset Validation Successful messages are received, register again at
ATM/Branch.
10. What to do if you have already changed your mobile number and do not
have the old one with you?
Solution: Before proceeding, kindly get the new Mobile number update with the
Branch and ask the concerned official to update the same in the Mobile Number field
under Customer Details option in the branch system.
Now, ask the concerned official to deregister your previous Mobile Banking in the
system (the mobile number to be entered at the time of deregistration at the officials
screen will be the old mobile number)
Your account will be deregistered in 1-2 days. Now request a new user id and MPIN
and register again.