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Jose Sunny

Muttikkal House, West Hill, Kuriachira. Thrissur, Kerala 680006 Phone: +91-9400161746 E-mail:jose.1486@gmail.com

Jose Sunny Muttikkal House, West Hill, Kuriachira. Thrissur, Kerala 680006 Phone: +91-9400161746 E-mail: jose.1486@gmail.com EXECUTIVE SUMMARY
Jose Sunny Muttikkal House, West Hill, Kuriachira. Thrissur, Kerala 680006 Phone: +91-9400161746 E-mail: jose.1486@gmail.com EXECUTIVE SUMMARY

EXECUTIVE SUMMARY

Graduate specialized in Human Resource Management and Marketing with 6 months of experience in Customer service and marketing in Fast Food industry. Well versed in Talent and Competency management functions of HRM.

Demonstrated excellence in Customer Service, SLA management and Problem Solving

Strong Client relationship management skills that resulted in profitable partnerships

As Placement Committee Member organized placements drives, arranged industry interactions and designed the placement brochure

PROFESSIONAL EXPERIENCE

Associate Manager, Dominos

Bangalore

June 2010 – December 2010

Handled routine management by overseeing the functioning of the cash registers and supporting equipment

Performed supervising staff training, scheduling, inventory control, equipment maintenance, and loss prevention

Solved customer’s problems and managed the department exercising

Accomplished the recruitment for hiring the most qualified candidates

Trained, coached and managed staff, and conducted monthly customer service audits

Expedited front lines, direct flow of customers, and ensured good customer services

Handled customer returns, exchanges, check authorizations, voids, and discretion discounts

Provided orderly maintenance of front-end equipment and supplies

Explored innovative solutions to different problems affecting the services, efficiency, and productivity

Established a communication channel amongst the staffers vividly and in a concise form

 

INTERNSHIP – Tata Voltas Mumbai

April 2012 – May 2012

The project explored the usage of skill matrix. The skill matrix maps the competencies of the employees, helps

the organization to gauge the skill level of its employees and aids in recommending remedial measures such as trainings, certifications etc in case of any gaps in AS IS and TO BE state. As part of the study, 22 sub-verticals were assessed in the finance vertical. The matrix is highly useful in events such as internal recruitments and promotions. The project also involved building a framework for segregating specialist roles based on the skill matrix.

December 2012 DISSERTATION
December 2012
DISSERTATION

A study on psychological wellbeing of Information Technology employees with type A and type B personalities. The study tested the hypothesis that there exists no significant relationship between personality types and psychological well being

EDUCATION

Year of Passing

Degree/Examination

Institute/Board

2013

Post Graduate Diploma in Management

Rajagiri Business School

2010

Bachelor in Hotel Management

Bangalore University

2006

  • 12 th

Board of Public Examinations, Kerala

2004

  • 10 th

Board of Public Examinations, Kerala

ADDITIONAL INFORMATION

Father’s Name

E P Sunny

Date of Birth

14-03-1986

Sex & Marital Status

Male, Single