Vous êtes sur la page 1sur 88

1.

Title page (includes your name, project title, company name, company logo, college name),
2. Certificate from company,
3. Certificate from college,
4. Declaration,
5. Acknowledgement,
6. Preface,
7. Table of content (Index), &
[Followed by pages as mentioned in the Index].

All Missing

Do proper alignment (no arrangement )

COMPANY PROFILE

FUTURE GROUP, led by its founder and Group CEO, MR.


KISHORE BIYANI, is one of Indias leading business houses with multiple
businesses spanning across the consumption space. While retail forms the core
business activity of Future Group, group subsidiaries are present in consumer finance,
capital, insurance, leisure and entertainment, brand development, retail real estate
development, retail media and logistics.
Led by its flagship enterprise, Pantaloon Retail, the group operates over 16 million
square feet of retail space in 73 cities and towns and 65 rural locations across India.
Headquartered in Mumbai (Bombay), Pantaloon Retail employs around 30,000
people and is listed on the Indian stock exchanges. The company follows a multiformat retail strategy that captures

font size 12 almost the entire consumption

basket of Indian customers. In the lifestyle segment, the group operates Pantaloons, a
fashion retail chain and Central, a chain of seamless malls. In the value segment, its
marquee brand, BIG BAZAAR is a hypermarket format that combines the look,
touch and feel of Indian bazaars with the choice and convenience of modern retail.
3

In 2008, BIG BAZAAR opened its 100th store, marking the fastest ever organic
expansion of a hypermarket. The first set of Big Bazaar stores opened in 2001 in
Kolkata, Hyderabad and Bangalore.
The groups speciality retail formats include supermarket chain Food Bazaar,
sportswear retailer - Planet Sports, electronics retailer - eZone, home improvement
chain - Home Town and rural retail chain, Aadhaar, among others. It also operates
popular shopping portal - www.futurebazaar.com.
Future Capital Holdings, the groups financial arm provides investment advisory to
assets worth over $1 Billion that are being invested in consumer brands and
companies, real estate, hotels and logistics. It also operates a consumer finance arm
with branches in 150 locations.
Other group companies include, Future Generali, the groups insurance venture in
partnership with Italys Generali Group, Future Brands, a brand development and IPR
company, Future Logistics, providing logistics and distribution solutions to group
companies and business partners and Future Media, a retail media initiative. The
groups presence in Leisure & Entertainment segment is led through, Mumbai-based

listed company Galaxy Entertainment Limited. Galaxy leading leisure chains, Sports
Bar and Bowling Co. and family entertainment centres, F123.

BIGBAZAAR DISTRIBUTION IN TERMS OF INFRASTRUCTURE:

As BIGBAZAAR is a hypermarket ,it is segmented depending upon


the zones ,space,operations and market scenarios .

SEGMENTATION OF BIGBAZAAR AS PER THE OPERATIONS:

AREA

OPERATING

CATAGORY

40,000 sq ft

BIGBAZAAR EXPRESS

40,000 to 75,000 sq ft

STANDARD BIGBAZAAR

75,000 sq ft

BIGBAZAAR SUPERCENTRES

IN BACK-END OPERATIONS JOINT VENTURES WITH A


FOREIGN PARTNER ARE CONCERNED.

Future Groups joint venture partners include, US-based stationery products retailer,
Staples and Middle East-based Axiom Communications.
Future Group believes in developing strong insights on Indian consumers and
building businesses based on Indian ideas, as espoused in the groups core value of
Indianness. The groups corporate credo is, Rewrite rules, Retain values.
BIGBAZZAR is a subgroup of FUTURE GROUP INDIA LTD.
The main mission of future group BIGBAZZAR is to deliver
everything,everywhere,everytime for every Indian consumer in the most profitable
manner.
They share the vision and belief that their customers and stake holders shall future
scenarios in the consumption space leading to economic development.

BIGBAZAARs are bonded in a chain of shopping malls in India currently with 31


outlets owned by Mr. Kishore Biyanis pantaloon group.
BIGBAZAAR is not just another hyper market but it provides the best products at
the best price.
BIGBAZAAR reflects the look and feel of Indian bazaars at their modern outlets.
All over India , BIGBAZAAR attracts a few 1000 customers on any regular day.
TARGET AUDIENCE OF BIGBAZAAR: Bigbazaar targets higher and upper middle class customers .
The large and growing young working population is a preferred customer
segment.

Bigbazaar specifically targets working women and home makers who are
the primary decision makers.
FUTURE GROUP TRUSTS: Genuine products with warranty.
7 days deliver guarranty.
Easy returns at stores.
PROMOTIONS: Low prices on Wednesday.
Concept of Bigdays.
Promotional offers: Buy one get one free.
Buy one get 40% off on second.
Flat discounts.

MISSION
We share the vision and belief that our customers and stakeholders shall be served
only by creating and executing future scenarios in the consumption space leading to
economic development.

We will be the trendsetters in evolving delivery formats, creating retail realty, making
consumption affordable for all customer segments for classes and for masses.

We shall infuse Indian brands with confidence and renewed ambition.

We shall be efficient, cost- conscious and committed to quality in whatever we do.


We shall ensure that our positive attitude, sincerity, humility and united
determination shall be the driving force to make us successful.

10

11

VALUES

Indianness: confidence in ourselves.

Leadership: to be a leader, both in thought and business.

Respect & Humility: to respect every individual and be humble in our conduct.

Introspection: leading to purposeful thinking.

Openness: to be open and receptive to new ideas, knowledge and information.

Valuing and Nurturing Relationships: to build long term relationships.

Simplicity & Positivity: Simplicity and positivity in our thought, business and
action.

Adaptability: to be flexible and adaptable, to meet challenges.

Flow: to respect and understand the universal laws of nature.

12

HISTORY OF RETAILING:
It is one of the biggest employers in the world. It eats up a large chunk of our money.
It is the retail industry.
Retailing is a massive, passive beast that pervades just about all our lives. Virtually
all of us shop, sometimes as a pleasure and sometimes as a burdenous chore.
But when and how did it all begin? The answer is probably to do with surpluses. As
we got better at cultivating the land, some people found that even after feeding their
families and animals and putting food into storage, there was some left over. Rather
than waste this surplus, it was traded for other surpluses or perhaps tools or other
objects.
Those that had enough land and were particularly good at producing food from it
would have realized that they were on to a good thing by deliberately producing
surpluses. Eventually the informal trade in goods would have become more
organized, with central markets being formed where these producers could get
together on a regular basis in order to exchange goods.
Of course, trading goods for other goods is all very well until you have just about
every thing you are likely to ever need, or the product you want has yet
13

to be produced. In order to get around this, people started to owe goods to other
people. Early forms of credit may have just been verbal agreements. As time passed,
some traders and producers decided to keep a record of what was owed. One way this
was done was by the debtor leaving some collateral with the creditor - some object or
an animal that was held by the creditor until the debt was paid. This was OK until the
debtor needed the tool or animal in order to produce the very goods that were owed.
An alternative way of denoting credit was to use a symbolic object, such as small
animal. Since small animals are not very portable, it became more normal to use
small inanimate objects such as pebbles. Over time these small object became more
decorated and valued and eventually metal coins and paper notes became more and
more familiar. So early trading gave rise to money.
As time passed, some producers would have found they were better at selling the
goods than growing them (or perhaps enjoyed it more!). Others preferred to stick to
growing. So there was a gradual separation of the producers and the traders.
14

And it was not just food that was sold. Tools, trinkets, jewelry, cups, plates and many
other objects would have been traded as well.
The informal markets would, over time, become more formal and more permanent.
So shops began.

15

Other traders would prefer to travel around selling their goods. These became known
as peddlers. Selling from a regular market, from a permanent shop or peddling goods
are known collectively as retailing.
Retail concept is old in india.Worlds first departmental store started in
Rome.Todays kirana stores are based on Manusmriti and Kautilyas
arthshastra.Haats,melas, mandis and door to door salesmen are traditional Indian
retail.
Retailing and wholeselling consists of many organisations designed to bring goods
and services from the point of production to point of use.
Retailing includes all the activities involved in selling goods and services directly to
final consumers for their personal non business use.Retailers can be classified in
terms of store retailers,non store retailing and retail organizations.

16

CURRENT SCENARIO:
India rank first in terms of emerging market potential in ratail sector.Current retail
market is US $250 billion.Growth rate of retail sector in India is 8-10% per annum.
Near about 12 millon retail outlets are spread across India.
FDI In retail sector increases from US $3.1 billion in 2003 to over US $ 7.6 billion in
2009.
TYPES OF RETAILERS:
Retailers are broadly classified into 3 categories:
Food Retailers.
General Merchandise Retailers.
Service Retailers.
OTHER SERVICES PROVIDED BY RETAILERS:
Retail not only provides products to the customer but also gives different types of
services like:
Airlines and travel agents.
Banks.
Health club.
17

Hotel & Restaurant.


Movie Theaters.

TECHNOLOGIES USED IN RETAILING SECTOR:


In- store technologies:
Interactive kiosks.
Virtual display case.
Radio frequency identification tags.
Self-scanning and self checkout system.
Body scanning.
Online technology:
Online display of product.
Online shopping.

CHALLENGES:
Largely urban phenomenon ,pace of growth is still slow.
18

Not being recognized as an industry in India so availability of finance is low to


market players.
High cost of real estate.
High stamp duties
Lack of infrastructure.
Multiple and complex taxation system.
Protest against ratail sector.
FUTURE STRATEGY:
It is projected that that upto 2011 retail sector will be worth around US $ 300
billion.
FDI is going to increase rapidly, upto 2011 retail sector will become biggest
industry in India.
Retail sector is expected to create 2 million jobs upto 2011.
According to Indian Retail Report top 10 players in modern retail trade are
going to investUS $ 18-20 billion in next five years.

19

SECTOR DETAIL:
In India, the most of the retail sector is unorganized. In India, the retail
business contributes around 10 percent of GDP. Of this, the organized retail
sector accounts only for about 5 percent share, and the expected annual growth
rate is 5% per annum andremaining share is contributed by the unorganized
sector.

THE TRENDS IN THE INDUSTRY:


1. Low share of organized retailing.
2. Falling real estate prices.
3. Increase in disposable income and customer aspiration.
4. Increase in expenditure for luxury items.

20

CHART:

21

TYPES OF RETAILING:
There are several types we can see in retailing. They are like:
SPECIALITY STORE:
Narrow product line with deep assortment ,viz apparel stores, book
stores etc. Ex: The limited ,The body shop.
DEPARTMENTAL STORE:
Several products lines- typically clothing,household goods,home
furnishings- with each line operated as a separate department managed
by specialist buyers or merchandisers.
Example:Sears,Bloomingdales
SUPERMARKETS:
Relatively large,low cost,low margin, high volume self service
operation designed to serve total needs for food, laundry & household
maintenance products.
Example: Kroger, Safeway.
CONVENIENCE STORES:
Relatively small store located near residential area,open long
hours,seven days a week and carrying a limited line of high-turnover
convenience products at slightly higher prices.
Example:7-Eleven, Circle K.
22

DISCOUNT STORE:
Standard merchandise sold at lower prices with lower margines and
higher volume.Example: Wal-Mart.

23

OFF-PRICE RETAILERS:

Merchandise bought at less than regular wholesale prices & sold at less
than retail; often-leftover goods,overruns and irregulars obtained at
reduced prices from manufactures or other retailers.
Example: T.J.MAXX. Mikassa (dinnerware).
SUPERSTORE:
Averages 35,000 square feet of selling space traditionally aimed at
meeting consumers' total needs for routinely purchased food and nonfood items. Usually offer services such as laundry, dry cleaning, shoe
repair, check cashing & bill paying.
Example: Borders books & Music, IKEA.
HYPERMARKETS:
Hypermarkets range between 80,000 and 220,000 square feet and
combine supermarket,discount & warehouse retailing principles.
Product assortment goes beyond routinelypurchased goods & includes
furniture, large & small appliances, clothing items and manyother items.

24

Hypermarkets originated in France.


Example: Carrefore and Casino(France).

25

FUTURE RETAIL
Retail forms the core business activity at Future Group and most of its businesses in
the consumption space are built around retail. Future Groups retail network touches
the lives of more than 200 million Indians in 73 cities and 65 rural locations across
the country. The group currently operates around 1,000 stores spread over 16 million
square feet of retail space. Present in the value and lifestyle segments, the groups
retail formats cater to almost the entire consumption expenditure of a wide crosssection of Indian consumers.
Led by Pantaloon Retail, the groups flagship company, the group manages some of
Indias most popular retail chains like Pantaloons - a chain of fashion
destinations, Big Bazaar - a uniquely Indian hypermarket chain, Food Bazaar - a
supermarket chain that blends the look, touch and feel of Indian bazaars with aspects
of modern retail like choice, convenience and quality and Central - a chain of
seamless destination malls.

26

Some of its other formats include Ethnicity- India's first concept store, which
recreates the experience of a traditional ethnic market in a modern retail
format, Brand Factory, Planet Sports, aLL, Top 10 and Star and Sitara. The
group also operates Indias most popular online shopping
portal www.futurebazaar.com.

Retailing of products and services related to home building and home improvement is
led through the groups formats, Home Town, a large-format home solutions store,
along with specialized formats for home furniture and home furnishing
through, Collection i and Furniture Bazaar and consumer electronics
through eZone and Electronics Bazaar.
The group also operates Indias leading rural retailing chain,Aadhaar that is present
in over 65 locations in rural India. Aadhaar, an agri-service cum rural retail initiative,
provides a complete solution provider for the Indian farmer.

27

FUTURE BRANDS

The Future Group has built a strong portfolio of some of the fastest growing
consumer brands in India. This activity is led through Future Brands India Limited,
a specialized subsidiary company that was set up to create and build powerful brands
that address the aspirations of the new Indian consumer.

Some of the key brands in this portfolio include, John


Miller, Lombard,Bare, DJ&C, Buffalo and RIG in the fashion and apparel
space.Dreamline, present in the home segment, offers a wide range of products in
kitchenware, bed & bath linen, and Home Dcor categories.
In the food and home care segment brands include Tasty Treat,Premium
Harvest, Fresh & Pure, Care Mate and Clean Mate.

In consumer durables and electronics space, the groups brands


includeKoryo and Sensei.

28

29

PRODUCTS AT BIGBAZAAR:

30

FUTURE GROUP CONSUMER FINANCE


A business division of Future Capital Holdings (FCH), Future Money aims to set a
new standard in the organized retailing for financial services and products by creating
a differentiated retail brand that will make retail finance Simple, Easy and
Convenient. These financial supermarkets provide a range of innovative financial
products and services
Future Money proposes to leverage its reach and captive customer base to offer a
one-stop solution for financial products and services. Key product and service lines
include consumer durable loans, personal loans, home equity loans, credit cards, life
and non-life insurance, mutual funds, foreign exchange and money transfer.
The group has also launched Future Card, a unique credit card cum loyalty card that
offers loyalty benefits to card holders in over 24 Future Group retail chains as well as
other retail outlets.

31

INSURANCE
Future Generali

Future Groups foray into life and non life insurance services and products is led
through Future Generali India Life Insurance Company and Future Generali India
Insurance Company, respectively.
Future Groups partner, Generali Group was established in 1831 in Italy and is now
amongst the three largest insurance companies in Europe and is ranked 30th on the
Fortune 500 list. It has more than 3,50,000 shareholders, 70,000 employees and is
present in 40 countries across the globe.

The joint venture company - between Pantaloon Retail and Generali Group - Future
Generali brings in a new wave of innovation in the insurance space. Apart from
retailing insurance products in the exciting environment of shopping malls and
consumption centres the companies are also setting up a robust pan-India footprint in
over 100 cities and towns across the country.

32

FUTURE CAPITAL HOLDING


Future Capital Holdings Limited (FCH) is the financial services arm of the Future
Group and has three primary lines of business; investment advisory services, retail
financial services and research.
FCH provides Private Equity and Real Estate investment advisory services to onshore
and offshore clients. These investment advisory services include investment analysis,
research and recommendations.

FCH acts as the investment advisor to the Rs. 350 Crore (approximately US$ 89
Million) Kshitij Venture Capital Fund, an onshore SEBI-registered venture capital
fund, whose main focus is developing retail malls in India. It also acts as the
investment advisor to three offshore investment managers namely:

Indivision Capital Management, the offshore investment manager of the US$ 425
Million offshore private equity fund, Indivision India Partners.

Horizon Development Management, the offshore investment manager of the US$


350 Million offshore real estate fund, Horizon Realty Fund, LLC.

FHL Developments Company LLC, the offshore investment manager of the US$
33

200 Million offshore hotel fund, Indus Hotel Ventures, LLC.


Future Capital Research, our research business, conducts and publishes economic
research on India with the objective of enhancing value creation across our other
businesses.

34

VENTURES
Future Ventures, seeks to promote and participate in innovative and
emerging business ventures in India. The company intends to play a role in powering
entrepreneurship, by promoting or participating in diverse business activities,
primarily in consumption-led sectors in the country, which it defines as sectors
whose growth and development will be determined primarily by the growing
purchasing power of Indian consumers and their changing tastes, lifestyle and
spending habits.

The company will also participate in businesses where it


exercises control or influence, and can add value as active shareholders, by utilizing
the experience and knowledge of the Future Group, and specifically its parent,
Pantaloon Retail.

35

FUTURE HUMAN DEVELOPMENT LTD.(FHDL)


Future Human Development Ltd. (FHDL), a Future Group company, was
incorporated in 2008 with the unique charter to undertake all the Talent acquisition,
Talent management, Talent retention and Career Progression training. The learning &
development at FHDL is unique, in the manner that it is rooted in Indian ideology,
and aims at providing a relevant and contextual learning experience. Fuelled by its
deep belief in the infinite potential of a person, the company has already introduced
more than 25,000 Future Group employees to its basic tenets, and is geared towards
helping more than 40,000 people realize their potential by the year 2010.
Since its inception, FHDL has also branched off into domain specific (retail & allied
services) training, certification, advisory and consultancy. FHDL also recognises that
they can contribute in the development and grooming of current and future talent
across various businesses in areas such as:

Product and service training

Soft skills training

SOP creation and train the trainer

Training efficiency audits and reports

Extending use of FHDL training facility

Customised training and content generation

36

Through these associations, FHDL will not only be involved with the design,
development and delivery of the programs, but also offer a value proposition that
takes into account the businesss needs both in terms of costs and benefits.

With FHDL, Future Group has created a centre of higher learning, which provides the
learner an opportunity to build self and thereby a career through completely Indian
references and methodology, at their three Learning Centers based in Ahmedabad,
Bangalore and Kolkata. FHDL employs a large number of Learning Specialists
across locations.

37

FUTURE MEDIA
Future Media India Limited, aims to create media properties in the ambience of
consumption, and aid consumer-brand engagement, converting footfalls into eyeballs,
creating trends and thereby, the desire to change.
The company was incorporated on March 8, 2006 and its operations commenced
from January 1, 2007. The company offers relevant engagement through its media
properties like Future Visual Spaces, Future Activation, Future Print, Future
Radio, Future TV, Future Fuel and Future Theatre.

Visual spaces in the shopping environment include shopping trolleys, carry-bags,


elevator doors, standees, danglers, trial rooms, counters, in-store signage, product
displays and facades.

Amongst print properties, Future Media offers My World, a monthly magazine for
Future Group customers. Future Media has also launchedFuture TV, the first
retailer-owned channel in India that aims to provide a completely unique audio-visual
experience within an in-store environment.

38

FUTURE SUPPLY CHAIN SOLUTIONS LIMITED

Logistics forms a critical business activity across Future Groups businesses. Future
Supply Chain Solutions Limited (FSCS), a specialized subsidiary, offers strategic,
focused and consolidated approach to meet the groups large supply chain
requirements as well as those of select supply and business partners.

The Future Supply Chain Solutions team currently oversees the operations of an
existing fleet of over 600 dedicated trucks, contracted from established regional and
national transport carriers, most of which are now equipped with GPS sets. In
addition it provides integrated end-to-end SCM, warehousing and distribution, multimodal transportation and container freight station. The total consolidated warehouse
space that the company intends to have operational by 2010-11 is nearly 7.50 million
square feet.

39

LEISURE AND ENTERTAINMENT

The companys presence in the fast growing leisure and entertainment space is
established through its affiliate company, Galaxy Entertainment Corporation Ltd and
its partnership with Mumbai-based Blue Foods.
Galaxy Entertainment Corporation Ltd
GECL operates Leisure Brands including The Bowling Company, The Sports Bar
and The Brew Bar. F123 is the companys kids gaming and entertainment zone while
it operates Sportsbar Express under its The Sports Bar concept.
Future Consumer Products Limited
FCPL is a subsidiary company of Pantaloon Retail India Limited, incorporated in
September 2007. The company has two brands under its
umbrella - SACH & S Drive, inspired by Sachin Tendulkar. These brands
operate in categories such as foods, apparels, personal care and general
merchandize among others, and are available through Future Group formats.

40

AGRE DEVELOPERS LTD


Agre Developers Limited is a Future Group company that will provide a
comprehensive mall/property management and services in India including
positioning, finance management and mall advisory services.
Agre Developers currently operates six shopping malls: Orchid City Centre and
Milan Mall in Mumbai; Cosmos and Lido Malls in Bengaluru; Ahmedabad City
Centre in Ahmedabad and Cosmos Mall in Siliguri.
In addition Agre Developers is engaged in setting up of over two dozen shopping
malls and consumption centres, all of which will be operational by 2011.

41

FUTURE KNOWLEDGE SERVICES


Future Knowledge Services is a retail technology service provider for high quality,
low cost services model catering to the entire retail value chain. Future Knowledge
Services will provide consolidated Technology Support, Business Process
Management and Contact Centre for all group companies and partners. Its key
partners include Wipro, SAP and Cisco.

The pillars on which the deliverables of Future Knowledge Services are based
include IT-based applications and implementation modules; Design,Built and Run to
enable businesses to function smoothly and accurately.
SAP as the backbone provider, ensures connectivity throughout the groups retail
formats, warehouses, vendor partners and allied businesses. In
addition VPN and Business Intelligence and Data Warehousing tools have also
been incorporated as a robust decision making enabler. Further, cutting edge
technology advancements at the store level for better operational efficiencies and
transaction enhancements are underway.

42

FUTURE E-TAILING
Futurebazaar.com, is the groups foray into the consumer e-commerce business in
India. The website is owned and operated by Future Bazaar India Limited, a
subsidiary of Pantaloon Retail (India) Limited.
The company through its website, www.futurebazaar.com, provides customers with
a streamlined, efficient and world class personalized shopping experience, which is
supported with the best technology platform.
Popular Indian computer magazine PC World named Future Bazaar as theBest
Indian Website 2007 in the Shopping category.

43

INTRODUCTION TO STORE:
Bigbazaar ,Rave Moti
Gutaiya Crossing
Kanpur ,Uttar Pradesh-208001
Phone no.-0512-2502826

This store is of two floor and divided into levels based on the nature of
products.There are 21 departments in this store and approx 120 Human Resource
Employed.
As this store is big enough with 2 levels and 21 departments has long product range
and product depth. Once a customer inside the store he will find all kinds of products.
Bigbazaar is not just another hypermarket.It caters to every need of customers
family. Where Big Bazaar scores over other stores is its value for money preposition
for the Indian customers.

44

SECTIONS UNDER STORE:


HOME & KITCHEN:
COOKWARE & STORAGE
SERVEWARE
HOME UTILITIES
HOME LINEN
HOME DECORE
BAGS & LUGGAGE:
BAGS
TROLLYS & SUITCASES

TOYS AND STATIONERY:


TOYS AND GAMES
STATIONERY: OFFICE STATIONERY
CHILDRENS STATIONARY
NOTEBOOKS & DIARIES
BOOKS

45

FASHION:
MENSWEAR
WOMENSWEAR
BOYSWEAR
GIRLSWEAR
INFANTWEAR & ACCESSORIES
JEWELLERY
WATCHES
SUNGLASSES
ELECTRONIC BAZAAR:
ELECTRONICS
HOME APPLIANCES
KITCHEN APPLIANCES

FOOTWEAR:
MENS SANDALS & SLIPPERS
MENS FORMAL SHOES
MENS SPORTS SHOES
MENS CASUAL FOOTWEAR
WOMENS SANDALS & SLIPPERS
46

KIDS SANDALS & SLIPPERS


KIDS SPORTS SHOES

47

MOBILES:

CELLPHONES:-

GSM HANDSETS

CDMA HANDSETS

CELLPHONE ACCESSORIES: ADAPTORS AND CHARGERS


BATTERIES
BLUETOOTH DEVICES
CAR ACCESSORIES
CARRY CASES
HANDSFREE(WIRED)
MORE ACCESSORIES

MORE:
AUTO ACCESSORIES
GIFT VOUCHERS

48

FOOD BAZAAR
1) BEVERAGES:
(a) SOFTDRINKS
(b) MINERAL WATER
(c) JUICES
(d) HEALTH DRINKS
2) CONFECTIONARIES:
(a) ALL KINDS OF CHOCOLATES AND CONFECTIONARIES
3) FRUITS AND VEGETABLES.

4) STAPLES:
a) PULSES, RICE, FLOUR, OILS MASALA ITEMS.
b) DRY FRUITS
c) READY MEALS
d) BREAKFAST CEREALS
5) PROCESS DEPT:
a) CORN FLAKES
b) CHIPS
c) INSTANT MIXES
d) BREAD ITEMS
49

ANAGEMENT OF STORE:

STORE MANAGER

ASST STORE
MANAGER(BIG)

ASST STORE
MANAGER(FOOD)

DEPARTMENT
MANAGER

DEPARTMENT
MANAGER

DEPARTMENT
MANAGER(FURNIT
URE &
ELECTRONICS)

DEPARTMENT
MANAGER
(GENERAL
MERCHANDISE)

DEPARTMENT
MANAGER(FOOT
WEAR &
LUGGAGE)

ASST
DEPARTMENT
MANAGER

TEAM LEADER

TEAM MEMBERS

50

SECURITY MEASURES:
They have Loss Prevention Cell (LPC) that will be looking after the safety
measures in the organizations. There are five members in each store.

They have 3 types of tags:


1. Hard tag
2. Soft tag
3. String tag
These tags will be attached to the materials. If any person will take that without
paying bill some process will be taken by the LPC.

PROCESS: In case any theft is done in Bigbazaar they will catch the person & they
will charge a fine on him and they will fill one form that he had done the mistake &
they will take all 10 fingures thumb impression.

51

AWARDS
CNBC Awaaz Consumer Awards 2009

Most Preferred Multi Product Chain - Big Bazaar

Most Preferred Multi Brand Food & Beverage Chain - Big Bazaar

Images Fashion Forum 2009

Most Admired Fashion Group Of The Year - Future Group

Most Admired Private Label - Pantaloons, the lifestyle format

Critics Choice For Pioneering Effort In Retail Concept


Creation - Central

Coca-Cola Golden Spoon Awards 2009

Most Admired Food & Grocery Retailer Of The Year

Most Admired Food Court

Most Admired Food Professional

Indian Retail Forum Awards 2008

Most Admired Retail Company of the year - Future Group

Retail Face of the Year - Kishore Biyani

Best Retailer Of The Year ( Hypermarket) - Big Bazaar

52

Future Group was awarded the Most Admired Retail Company of the year by the
Indian Retail Forum at a glittering ceremony organised in Mumbai. Mr Kishore
Biyani also won Retail Face of the Year.India Retail Forum (IRF) is a platform for
intellectual insights and information exchange for the retail business in the Indian
subcontinent. The forum presents the business of retail in the region to a global
audience, with the express aim of facilitating understanding about and encouraging
investment in this massive marketplace.
Big Bazaar, the value format of Future Group bagged the Best Retailer Of The Year (
Hypermarket).

53

The INDIASTAR Award 2008

Food Bazaar: Best Packaging Innovation

Food Bazaar bagged the INDIASTAR Award for Best Packaging Innovation in India,
for its private label brand Fresh And Pure Chakki Atta.
INDIASTAR Award is a biennial event which aims to promote and encourage
excellence in packaging design, innovation and technology. The contest was
established in 1972 and is considered as the most popular and premier event for
Indias packaging fraternity. This year there were around 357 entries and the
participants had to submit a sample of their designs for selection.With this award,
Pantaloon Retail (India) Limited becomes the first Indian Retailer to win the
prestigious INDIASTAR Award.

54

Retail Asia Pacific 500 Top Awards 2008

Gold Winner - Top Retailer 2008 Asia Pacific

Retail Asia Publishing Pte, the institutor of these awards, aims to set a platform that
appraise, raises and recognizes the development and growth of retailing throughout
the Asia Pacific region.
Coca-Cola Golden Spoon Awards 2008

Most Admired Food & Grocery Retail Visionary of the Year: Kishore Biyani.

Most Admired Food & Grocery Retailer of the Year Supermarkets: Food
Bazaar.

Most Admired Food & Grocery Retailer of the Year - Hypermarkets: Big
Bazaar.

Most Admired Retailer of the Year - Dynamic Growth in Network Expansion


across Food, Beverages & Grocery: Future Group.

Most Admired Food & Grocery Retailer of the Year - Consumer's Choice: Big
Bazaar.The Coca-Cola Golden Spoon Awards 2008, were given away for the
first time as a culmination of the Food Forum India 2008 - a two day

55

convention which saw the participation of leading brands, retailers & retail
support organizations from across the globe.

56

Objectives of Study, Missing

Research Methodology,

(Types of Research - Research Design, Sampling Design, Tools, Sample Units, Hypothesis, Data Collection

Methods),

missing

RESEARCH METHEDOLOGY:
Since the study is on retail sector, first the detailed study of the store is been
conducted about its management team , its structure, the number of departments .
Based on the topic, objectives were set and to arrive at the opinion on objectives a
set of 100 questionnaires was designed of 10 questions each and response is collected
from the customers who visited the store.
For data collection Random Convenient Sampling method was
adopted. For this project the area of research is Kanpur.
SUB OBJECTIVES OF PROJECT:
1. To know the promotional strategy of Bigbazaar.
2. To know the relationship between promotional strategy and buying decisions.

57

DATA COLLECTION METHOD:


Market Research requires two types of data i.e. secondary and primary
data.Primary data has been used abundantly for the study. Well-Structured
questionnaires were prepared & the survey was undertaken.Feedback has been
taken by asking questions directly to the customers & observation has also been
done to gather primary information.

Primary Data :
Secondary Data:

Field Survey
Big bazaar records
Text books & journals.
Company Websites

Area of Research:

Kanpur

Research approach:

Survey method

58

SAMPLING METHOD:
Since the study is restricted to Retail Sector, all the functional departments of
Bigbazaar and the respondents are found at the store only so accordning to the
convenience, randomly they are picked so sampling method used in the study is
Random Convenient Sampling.
Sampling:
Sample Size:-

100 respondents

Sampling Method:-

Random Convenient Sampling.

Sample Unit:-

Customer of Bigbazaar

Measuring Tool:-

Questionnaire

59

ANALYSIS AND ITERPRETATIONS:


Q No 1: Which store first comes to your mind when you
think of purchasing a product?
RESPONSE

NO OF RESPONDENTS

PERCENTAGE
Big bazaar

77

77%

Vishal Mega mart

15

15%

8%

Other Retailers
TOTAL

100

100%

60

ANALYSIS:
From the survey, from 100 respondents, 77% of them gave1st preference to Big
Bazaar 15% of them gave preference to Vishal Mega Mart and 8% were gave to other
retailer .
INTERPRETATION:
Most of the customers are given 1st preference to Big
Bazaar compare to other retailers.

61

2) From which source did you come to know about Big


Bazaar outlet.
RESPONSE

NO OF RESPONDENTS

PERCENTAGE
T.V.Adevertisement

23

23%

Hoardings.

34

34%

Newspaper

31

31%

Bus paintings

12

12%

62

ANALYSIS:
From the above graph i can come to know that, among 100respondents, 23% of them
come to know about Big Bazaar through TV advt., 34% of the respondents told that
through Hoardings, 31% of them through news paper , and 12%came to know
through bus painting.
INTERPRETATION:
Hoarding is the most influencing factor which is responsible for awareness of Big
Bazaar.

63

3)Are you aware of promotional offers conducted by


big bazaar?
RESPONSE

NO OF RESPONDENTS

PERCENTAGE
YES

87

87%

NO

13

13%

64

TOTAL

100

100%

100
90
80
70
60
50
40

Series 1

87

30
20
10

13

0
YES

NO

ANALYSIS:
Among the 100 respondents, 87% of them
they are aware of promotional offers, 13% told they have
told that they are not aware.

INTERPRETATION:
65

87% of customers are aware of promotional activity in the


big bazaar.

4)Please choose below the factor which attracted you


most at the Big Bazaar.
Rate

NO OF RESPONDENTS

PERCENTAGE
Offer

51

51%

Service

9%

Quality

23

23%
66

Availability of products
TOTAL

17

17%

100

100%

ANALYSIS:
Among 100 respondent 51% customer they have told that they are attracted by the

offers and 9% of them told that they are attracted by service and 235 of them told that
they are attracted by quality and only 17% of them told that only for availability of
products.
INTERPRETATION:
67

Most of the people attracted towards Bigbazaar only for the promotional offers.So
offer is the most influencing factor among those.

5)Which of the following factors influence in your purchase decision?


Rates

NO OF RESPONDENTS

PERCENTAGE
Offer

43

43%

Service

11

11%
68

Quality

21

21%

Effective advertisement

25

25%

TOTAL

100

100%

ANALYSIS:
Among the respondent 43 of them told that offer is responsible for their purchase
decision and 9 of them told that service and 23 of them told that quality an only 25 of
them told that effective advertisement.
INTERPRETATION:
69

Among those factors, offer is the emerging factor which is responsible for purchase
decision of buyers.

6)Do you think the promotional activity of Big Bazaar


gives you clear message?
RESPONSE

NO OF RESPONDENTS

PERCENTAGE

70

YES

77

77%
NO

23

23%
TOTAL

100

100%

ANALYSIS:

71

Among 100 respondent 77 of them told that the promotional


activities of big bazaar gives clear message and 23 of them
told that they do not understood.
INTERPRETATION:
Most of the people highly agree that promotional activity of Bigbazaar gives clear
message.

7)Will you advise anybody to visit Big Bazaar in your


future shopping?
72

RESPONSE

NO OF RESPONDENTS

PERCENTAGE
YES

98

98%

NO

2%

TOTAL

100

100%

ANALYSIS:
73

Among 100 respondents 98 of them told that they will


advise others to visit big bazaar in future shopping and only
2 of them told that they do not advise.
INTERPRETATION:
Most of the respondents would like to advice others in future shopping.

8)Looking at the promotions of Big Bazaar does your purchase pattern changes?
74

RESPONSE

NO OF RESPONDENTS

PERCENTAGE
YES

83

83%

NO

17

17%

TOTAL

100

90

100%

Series 1

80
70
60
50
40

83
Series 1

30
20
10

17

0
YES

NO

ANALYSIS:
75

Among 100 respondent 83 of them told that these


promotional offers changes their purchase pattern and
only 17 of them told do not change.
INTERPRETATION:
Most of the customer believed that promotion is responsible for their purchase
decision.

9) Would you like to make your purchase under


76

unexpected offers?
RESPONSE

NO OF RESPONDENTS

PERCENTAGE
YES

94

94%

NO

6%

TOTAL

100

100%

77

ANALYSIS:
Among 100 respondents 94 of them they are interested to buy products under
unexpected offers and only 6 of them told that they do not buy.
INTERPRETATION:
Most of the customer interested to buy under unexpected offers only.

78

FINDINGS:
INFORMATION SEARCH AND EVALUATION PROCESS

From the survey, from 100 respondents, 77% of them


gave1st preference to Big Bazaar 15% of them gave preference
to Vishal Mega Mart and 8% were gave to other retailer .

From the above graph i can come to know that, among


100respondents, 23% of them come to know about Big Bazaar
through TV advt., 34% of the respondents told that through
Hoardings, 31% of them through news paper , and 12%came to
know through bus painting.

Among the 100 respondents, 87% of them they are aware of


promotional offers, 13% told they have told that they are not
aware.

Among 100 respondent 51% customer they have told that they
are attracted by the offers and 9% of them told that they are
attracted by service and 235 of them told that they are attracted
by quality and only 17% of them told that only for availability
of products.

Among the respondent 43 of them told that offer is responsible


for their purchase decision and 9 of them told that service and
23 of them told that quality an only 25 of them told that
effective advertisement.

79

Among 100 respondent 77 of them told that the promotional


activities of big bazaar gives clear message and 23 of them
told that they do not understood.

Among 100 respondents 98 of them told that they will


advise others to visit big bazaar in future shopping and only
2 of them told that they do not advise.

Among 100 respondent 83 of them told that these


promotional offers changes their purchase pattern and
only 17 of them told do not change.

Among 100 respondents 94 of them they are interested to buy products under
unexpected offers and only 6 of them told that they do not buy.

80

SWOT ANALYSIS:

81

RECOMMANDATIONS:

Big bazaar should keep offers in regular intervals so that there should not be a
long term gap, because offer is the most influencing factor which is responsible
for customer purchase decision.

And they also concentrate on T V advertisement they should show ads and
promotional offers in a regular interval in three languages like Hindi , English.

Hoarding should be placed uncovered area.

82

CONCLUSION:
Indian retail sector is witnessing one of the most hectic Marketing activities of all
times. The companies are fighting to win the hearts of customer who is God said by
the business tycoons. There is always a first mover advantage in an upcoming
sector. In India, that advantage goes to BIG BAZAAR. It has brought about many
changes in the buying habits of people. It has created formats, which provide all
items less than one roof at low rates.
The consumers preferences are changing & they are moving from Traditional Kirana
stores to Modern Retail outlet. Its the main challenge to the Modern retail outlets to
attract the customers towards them from that of competitors. To attract more
customers companies have to carry out the promotional activities in unique way. BIG
BAZAAR has maintained that uniqueness & has succeeded in attracting customers.
The promotional activity of the company, which famous as
Less Price than others as it says Nobody Sells Cheaper and Better! is made its
place in minds of customer. As the competition is becoming stiff in the market the
activities conducted by the company are unique, that have brought fruitful result to
the company. Among them sales Promotions is one of the leading activity or unique
among all other activities & has high influence on the customer walk-in.

83

LIMITATIONS:

The study was restricted to only the customers of BIG BAZAAR, Kanpur.

The time constant was a limiting factor, as more time required carrying out
study on other aspects of the topic.

The result and analysis based on the customer survey method and small sample
size has taken only 100.

Findings are related to particular areas.

84

ANNEXURE:
QUESTIONNAIRE
NAME:

CONTACT NO.

ADDRESS:

1. Which store first comes to your mind when you think of purchasing a
product?
a) Big bazaar
b) Vishal Mart
c) Others

2. From which source did you come to know about Big Bazaar outlet.
a) T.V Advertisement
b) Hoardings
c) Bus paintings
d) News papers
3. Are you aware of promotional offers conducted by big bazaar?
a) Yes
b) No
85

4. Please choose below the factor which attracted you most at the Big
Bazaar.
a) Offer
b) Service
c) Quality
d) Availibility of products

5. Which of the following factors influence in your purchase decision?


a) Offers
b) Quality of products
c) Effective services
d) Effective advertisements
6. Do you think the promotional activity of Big Bazaar gives you clear
message?
a) Yes
b) No
7. Will you advise anybody to visit Big Bazaar in your future shopping?
a) Yes
b) No

86

8. Looking at the promotions of Big Bazaar does your purchase pattern


changes?
a) Yes
b) No
9. Would you like to make your purchase under unexpected offers?
a) Yes
b) No
10.Any valuable
suggestion.............................................................................................................
...............................................................................................................................
...........

SIGNATURE OF CUSTOMER

87

BIBLIOGRAPHY:
REFERENCE BOOKS:
Marketing Management: Philip Kotler
Advertising & Sales: Promotion Belch & Belch.
Retail Management: Bajaj & Srivastava.
Research Methodology: Cooper & Schindler.
JOURNALS & BOOKS:
Business World.
Business Today.
WEBSITES:
www.google.com
www.pantaloon.com
www.wikipedia.com
www.futuregroup.com
www.timesofindia.com

88

Vous aimerez peut-être aussi