1.

c) Instead of using callers zipcodes, route calls to the call center with the fewest callers to
help prevent situations in which there are idle nurses at the same time that there are callers
on hold. This will considerably reduce the average waiting time before they reach a nurse by
distributing the calls across all the call centers.

2. a)Average processing time, p = 120 seconds

Standard deviation of p = 30 seconds
Co-efficient of variation of inter-arrival times = 3
Capacity = 3600/120 * 3 = 90 clients per hour
Arrival rate = 85 clients per hour
Utilization = flowrate/capacity
= 85/90 = 0.944
Hence 0.944*co-eff of variation will give us the number of trappy in use.
0.944*3 = 2.832 clients are using trappy on average
b) average processing time = 120 secs or 2 minutes
time in queue = p/m * (utilization^(sqrt(a(m+1)-1))/1-utilization)*(CVa2 + CVp2)/2
= 2/3 * (0.944^(sqrt(2(3+1)-1))/1-0.944) * (32+(30/120)2)/2
= 48.978 minutes
By applying Littles law to the activity:

( )

= 48.98 * (85/60) = 69.385

69.385 clients are waiting to use the trappy on average
3. a) No. of supercomputers = 5
Arrival rate = 1/4 jobs per minute
Standard deviation of inter-arrival times = 4 minutes
Average Processing time = 16 minutes
Standard deviation on processing time = 24 minutes
Capacity = No. of supercomputers * Processing rate = 5 * (1/16)
= 0.3125
Flow rate = arrival rate = 0.25 jobs per minute

Utilization = Flow rate / Capacity = 0.25 / .3125

Utilization = 0.8 or 80 %

b) Average processing time = 16 minutes

CVpr = 24/16 = 1.5
CVar = 4/4 = 1
time in queue = p * (utilization/1-utilization)*(CVar2 + CVpr2)/2
= 16 * (0.8/1-0.8) * (12+1.52)/2
= 104 minutes
By applying Littles law to the activity:

( ) = utilization

Ip = 104 * = 26
26 jobs are waiting to start processing on average

4. Electronic Circuit Manufacturing

From the given data, sample means, sample ranges, Average of means and Average of ranges are
calculated

Sample

Average

Range(Max-Min)

1010

991

985

986

993

25

995

996

1009

994

998.5

15

990

1003

1015

1008

1004

25

1015

1020

1009

998

1010.5

22

1013

1019

1005

993

1007.5

26

994

1001

994

1005

998.5

11

989

992

982

1020

995.75

38

1001

986

996

996

994.75

15

1006

989

1005

1007

1001.75

18

10

992

1007

1006

979

996

28

11

996

1006

997

989

997

17

12

1019

996

991

1011

1004.25

28

13

981

991

989

1003

991

22

14

999

993

988

984

991

15

15

1013

1002

1005

992

1003

21

Average

999.1

21.73

X-bar = 999.1, R-bar = 21.73

Compute the control limits

Upper control limit, UCL = X-bar + A2 R-bar = 999.1 + 0.73(21.73) = 1014.96

Lower control limit, LCL = X-bar - A2 R-bar = 999.1 0.73(21.73) = 983.23

X - Chart

R-Chart
Upper Control Limit, UCL = D4 * R-bar = 2.28 * 21.733 = 49.551
Lower Control Limit, LCL = D3 * R-bar = 0

From the charts, we infer that all the points are within the control limits which determines that process
is well under control.

5.

Month

Crimes

Sample size

Crime

January

1000

0.007

February

1000

0.009

March

1000

0.007

April

1000

0.007

May

1000

0.007

June

1000

0.009

July

1000

0.007

August

10

1000

0.01

September

1000

0.008

October

11

1000

0.011

November

10

1000

0.01

December

1000

0.008

P-bar = 100/12(1000) = .00833

Sp = Sqrt(P-bar(1-P-bar)/n) = sqrt(.00833(1-0.00833)/1000)

= .0028741
UCL = P-bar + 1.96 Sp = .00833 + 1.96*(.0028741) = .01396
LCL = P-bar - 1.96 Sp = .00833 - 1.96*(.0028741) = .0027
P-Chart

It can be inferred from the chart the process is controlled. (the crime rate over the time
period lies between the control limits) The crime rate has not been increased. However there
were few ups in the crime rate.