Technical Education and Skills Development Authority

_________________________

TRAINEES RECORD BOOK

I.D.
Trainees No._______________
NAME: ___________________________________________________
QUALIFICATION: Front Office Services NC II
TRAINING DURATION :

418 hours

TRAINER: __________________________________________________

Instructions:
This Trainees Record Book (TRB) is intended to serve as record of all
accomplishment/task/activities while undergoing training in the industry. It will
eventually become evidence that can be submitted for portfolio assessment and
for whatever purpose it will serve you. It is therefore important that all its
contents are viably entered by both the trainees and instructor.
The Trainees Record Book contains all the required competencies in
your chosen qualification. All you have to do is to fill in the column Task
Required and Date Accomplished with all the activities in accordance with
the training program and to be taken up in the school and with the guidance of
the instructor. The instructor will likewise indicate his/her remarks on the
Instructors Remarks column regarding the outcome of the task accomplished
by the trainees. Be sure that the trainee will personally accomplish the task and
confirmed by the instructor.
It is of great importance that the content should be written legibly on
ink. Avoid any corrections or erasures and maintain the cleanliness of this
record.
This will be collected by your trainer and submit the same to the
Vocational Instruction Supervisor (VIS) and shall form part of the permanent
trainees document on file.
THANK YOU.

NOTES:
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Unit of Competency: RECEIVE AND PROCESS RESERVATION

history, if available,
is checked, and
information is used
to assist in making
the reservation and
to enhance customer
service

NC Level II
Learnin
g
Outcome

Task/Activity
Required

a. availability of the
Recei
reservation is
ve
determined and
reser
advised to the
customer
vatio
b. Alternatives,
n
including waitlist
reque
options, are offered if
st
required booking is
not available.

Date
Accomplished

Instructors
Remarks

c.

Special requests are

clearly recorded in
accordance with
established
requirements

d.

All details of
customer bookings
are confirmed to the
customer and it is
ensured that they
understand and
agree to all details

e.

Reservations are
filed in a manner
which ensures easy
access by others and
is in accordance
with established
procedures

f.

Documents and
other materials are
prepared and issued

c. Inquiries regarding
rates and other
product features are
responded to
according to
established
procedures.

Recor
d
details
of
reserv
ation

a.

b.

Complete customer
details are
accurately recorded
against their
booking in a manner
which ensures
correct
interpretation by
others who may
access the
reservation details
Customer profile or

to the customer in
accordance with the
requirements of the
specific reservation

Updat
e
reserv
ations

a. Financial status of
the reservation is
accurately updated
in accordance with
established
procedures
b. Amendments or
cancellations of
reservations are
received, processed
and recorded in
accordance with
customer request
and established
procedures

Advis a. General and specific

customer
e
requirements and
other
reservation details
s on
are communicated
reser
to appropriate
vatio
departments and
colleagues
n
detail Accurate and relevant
reservation statistics are
s
compiled and provided
to concerned people or
departments

__________________
Trainees Signature

___________________
Trainers Signature

Unit of Competency: OPERATE A COMPUTERIZED RESERVATION

SYSTEM
NC Level II
Learning Outcome

Access and
manipulate
reservation
system
information

Create and
process
reservations

Send and
receive
reservation
communications

Task/Activity
Required

Date
Accomplished

Instructors
Remarks

Trainees Signature
__________________
Trainees Signature

___________________
Trainers Signature

Unit of Competency: PROVIDE ACCOMMODATION RECEPTION

SERVICES
NC Level II
Learning
Outcome

Task/Activity
Required

Date
Accomplished

Instructors
Remarks

Prepare
for guest
arrival
Welcome
and
register
guests
Organize
guest
departure
Prepare
front
office
records
and
reports

__________________

Trainers Signature

Unit of Competency: CONDUCT NIGHT AUDIT

NC Level II
Learning
Outcome

Date
Accomplished

Instructors
Remarks

Monitor
financial
transactions
Complete
routine
records and
reports

__________________
Trainees Signature

___________________

Task/Activity
Required

___________________
Trainers Signature