Académique Documents
Professionnel Documents
Culture Documents
of these
cards were unable to provide solutions before the shipping of this product.
These cards are:
Diamond DT-588
Turtle Beach Montego 2
Aureal Vortex SQ1500
nForce2 MCP-T southbridge
Also, please disable any active Screen Saver or Power Safe applications you may
be using as
these may cause problems when trying to play Cold War.
--------------------------------------------------5. How to Contact Technical Support in NORTH AMERICA
--------------------------------------------------If you are experiencing technical problems with this software and you have
carefully followed the instructions in this read me and in the manual, you
may find further support by visiting our Technical Support section of our Web si
te at:
http://www.dreamcatchergames.com/dci/support/index.php
We have posted common problems and solutions that may help you. We also suggest
that you complete the Technical Support form located at our Web site.
Please provide a detailed description of the problem you are experiencing
(i.e. error message, where in the game the problem occurs, etc.). This will help
our Representatives find a solution much quicker.
All the hardware and software information can also be found by launching the DxD
iag
application, follow the steps below to do so:
Click on Start
Click on Run
Type dxdiag
Click on OK
Click on the Save Information button and save the file to your computer.
You can either have the dxdiag window open when you call Technical Support or cu
t
and paste the information into the Technical Support Form at
http://www.dreamcatchergames.com/dci/support/index.php
In case of certain problems, Cold War will create an error log that will be usef
ul
for Technical Support. You can find these logs, if they exist, in the Cold War d
irectory
in the My Documents folder; the files will be called ErrorLog.txt or LauncherRep
ort.txt.
You can also access some of this information via the Change Options for Cold War
link from the Start menu: it is located on the System information tab of the Opt
ions window.
Phone Support 416-638-6151 *
If you would like to speak with one of our Technical Support Representatives, ou
r hours
of operation are from 10am to 7pm EST, Monday through Friday.
Please have the following ready:
1) Information about your computer's configuration (i.e. RAM, MHz, video
and sound cards). You may use the Technical Support form at our Web site
as a guide. (Please see above on how to determine this information.)
2) A detailed description of the problem (i.e. error message, where in the
game the problem occurs, etc.).
3) Immediate access to your computer so the Representative may walk you
through the steps.
4) Pen and paper to take any notes.
* Please note that Phone Support is located in Toronto, Canada.
--------------------------------------------------6. Related Web Sites
--------------------------------------------------www.coldwar-game.com
The official Cold War Website
www.dreamcatchergames.com
Dreamcatcher's North American Website
www.dcegames.com
Dreamcatcher's European Website
--------------------------------------------------7. Legal
-------------------------------------------------- 2005 Mindware Studios s.r.o. Licensed exclusively to DreamCatcher International
Inc.
Package design 2005 DreamCatcher Interactive Inc. DreamCatcher design and mark a
re
trademarks of DreamCatcher Interactive Inc. Microsoft, Windows and DirectX are regi
stered
trademarks of Microsoft Corporation. 2005 Creative Technology Ltd. The Creative l
ogo is a
registered trademark of Creative Technology Ltd. in the United States and/or oth
er countries.
Software platform logo
and IEMA 2005. The ratings icon is a trademark of the Ent
ertainment
Software Association. All other brands, product names and logos are trademarks o
r registered
trademarks of their respective owners. All rights reserved. Made in Canada.