CENTRAL BANK OF THE UNITED ARAB

EMIRATES

JOB DESCRIPTION
TEAM LEADER EXTERNAL APPLICATIONS

Issue #:

Issue Date:

Services & Financial Control

Position: TEAM LEADER EXTERNAL APPLICATIONS

Reporting to: Manager IT Applications

Location: Head Office

Job reference number:

Role Purpose
To oversee, manage, monitor and lead the process of installing & accepting externally supplied
applications enabling the fulfillment of business requirements while keeping good working
relationships with the external vendors and suppliers.
Principal Accountabilities

OPERATIONAL
Oversee the implementation of multiple, complex, organization-wide systems.
Allocate and ensure resource arrangements during the systems deployment life cycle.
Liaise with the management and concerned Departments heads to identify and clarify business
requirements.
Participate in, recommend and generate the related documents for the processes of RFP
development and vendor selection and service level measurement of the different suggested
systems and solutions.
Manage and document the process of resolving the raised systems issues and related interaction
with the vendors and suppliers.
Supervise and coordinate the contract management, maintenance and support agreements, and
service level agreements with all the related entities.
Lead the coordination in the process of the procurement, finance, project management, business
analysis and functional requirements, and operations with the related IT sections and the CBUAE
Departments and committees.
Participate in the vendor assessment process and managing all the related documentation for the
financial and qualitative analysis of vendors, suppliers and the related systems and solutions.
Supervise the process of assessing the feasibility of functional requirements.
Ensure the alignment of categorization and prioritization of business requirements.
Supervise the development of technical details for configuration (if required) including monitoring
of cross-module interdependences.
Ensure the optimization of configuration with regards to performance, compatibility with
architecture and functionality.
Manage all the related deployed external systems.
Oversee and support the testing of realized functionality.
Liaise with the external parties to ensure the proper delivery of requested functionality.
Lead the technical requirements of the User Acceptance Test(s) of the supplied systems and
solutions and generate the final result reports.
Conduct and manage the feedback from the end-users about the quality of the deployed systems.
Provide solutions or recommendations on complicated technology issues for application
development and implementation.

Principal Accountabilities
Perform any other duties within the scope of the role.
PEOPLE DEVELOPMENT

Guide and motivate subordinates to enhance performance and produce quality work, and
ensure that they are continuously developed for higher level roles.

Prepare performance evaluation and appraisal reports of direct reports to assess subordinates
productivity and progress, and identify training needs of team members.

Supervision (Numbers of positions reporting to the incumbent)

Direct: 4

Indirect: NA

Attachment to the job description for the position of:

TEAM LEADER EXTERNAL APPLICATIONS

Key Interactions
Internally:
All departments for matters pertaining to
realizing externally developed applications

Externally:

Vendor technology providers

Education & Experience Profile

Bachelor degree in computer science, information technology or computer engineering.

4-8 years experience with at least 2 years experience in a similar role in a mid-to-large
enterprise.

Working experience in the UAE, with appropriate familiarity with the UAE market and its
regulations.

Proficient in English, Arabic would be an advantage.

Key Behavioural & Technical Skills

Key Behavioural Skills:

Achievement Orientation Having a concern for working well or for surpassing a standard of
excellence. This standard may be ones own past performance (striving for improvement); an
objective measure (results orientation); outperforming others (competitiveness); challenging goals
one has set, or even doing what has not been done before (unique innovation).

Problem Solving Identifying and solving problems in a timely manner. Suggesting /implementing
solutions to overcome operation related obstacles and achieve the desired results.

Job Knowledge - Understanding the requirements of the job and constantly keeping knowledge upto-date with new developments pertaining to the job area.

Quality Focus -Striving to execute tasks in accordance with the relevant quality standards.
Implementing and adhering to the relevant policies, procedures and guidelines.

Communication - Communicating clearly and concisely with appropriate use of vocabulary as well
as body language. Engaging in productive and effective dialogues.

Key Technical Skills:

Extensive experience with related software and hardware systems.

Extensive experience with computer system architectural designs and standards.

Extensive experience in the Application Delivery Process.

Key Performance Indicators

Timeliness of completing activities in line with budgetary limits.

Accuracy of reports and information provided for decision making.

Timeliness of presenting the required reports.

Number of identified risks and issues.

Stratification rate of end-users with the implemented applications.

Prepared By
Name:

Received and Accepted By

Name:

Title:
Signature: ..

Signature:

Date:

Date: