Académique Documents
Professionnel Documents
Culture Documents
Introduction
1.1
Prelude
The communications activities that make up promotion strategy inform people about products
and persuade the companys buyers, channel organizations and the public at large to purchase
brands. The objective is to combine the promotion components into an integrated strategy for
communicating with buyers and others who influence purchasing decisions.
Since each form of promotion has certain strengths and shortcomings, KDS accessories
integrated strategy incorporates the advantages of each component into a cost-effective
promotion mix.
KDS is one of the largest and most diversified business groups in Bangladesh and KDS
accessories division is one of these concerns. The accessories include Thread, Poly, Printing,
Label and Packaging etc. its facility at KDS is the only composite unit with all manufacturing
facilities in one complex. It has qualified professionals with expertise in its own line of business
that ensures that its entire product can fulfill international quality standards. The world-classes
supply chain management system ensures speedy and prompt delivery during most critical
situations.
To find the problems and limitations of marketing tools used by KDS Accessories.
To suggest necessary measures to solve the identified problems relating customer service.
Practical deskwork
Face to face conversation with the officers.
Face to face conversation with the workers.
B. Secondary data:
I have collected the secondary data from the customer care Head who has given his full support
regarding the research topic. Data were also gathered from the following sources:
i.
ii.
iii.
Articles and
iv.
Data analysis:
Data is processed, analyzed and presented through the list of tables and graphical formulation
with proper reference.
and discussed with the related managers and responsible officials to collect relevant information.
During internship I was concerned about their Supply Chain management system. KDS
accessories are fully export oriented manufacturing company. In my report, I tried to find out the
supply chain network of the KDS accessories. However it seems to me that this study will help
the organization to find out their problems that will lead to future improvement and prosperity of
the KDS accessories.
Every work can successfully be completed only when the reality matches to the expectation. The
study has been conducted on for three months. This shorter duration is inadequate for such a
comprehensive study. If adequate time can be allocated, the study would be more informative
and goal oriented. But, there exist some limitations, which are stated below:
1. Due to shortage of time, it was impossible for me to prepare a comprehensive report
as I intended.
2. Few of the selected personnel refused to give data. In the circumstances alternative
samples were taken.
3. It was not possible to collect, store and present all the information to prepare the
report.
4. Every research study should require a lot of fund to complete. As I have not available
fund, the study was not finished as effectively as it should.
5. Information is a vital force for the competitive market. At present every industry has a
great interest on others secrets. As a result I could not gather all the required
information. Besides some information may be distorted due to the lack of my
capacity, catching power and lack of concentration of the respondents.
6. Most of the officials are too busy to provide me sufficient time.
7. They were very much reluctant to show all the documents.
8. Top management was very hard to reach.
market. Firstly the accessories market was good but in later, it cannot maintain its image because
of some reasons. Like, fail to fulfill the customers expectation, problems in product positioning
due to implementing wrong strategy and consumers unawareness about this product etc.
Finally in recent market KDS accessories conducted survey entitled market acceptability of
accessories product. The ultimate feedback of that survey was that It is the market leader in
terms of superior quality, innovation, efficiency and price of their product etc. therefore, my
study also justify that these leadership are also ahead in accordance with the consumers brand
preference.
KDS believe in working closely with their client to understand their core needs to design
services accordingly and align ourselves as a strategic partner, helping us realize their vision to
be The Preferred TRIMS & Packaging solution company globally
Getting to be one of the largest and most diversified business groups in Bangladesh was a long
and hard road to tread.
It is still continuing on a journey of growth, diversity and achievement.
This growth has been one of the most significant in each area of operation. This was made
possible by the strong drive of the management and continuous dedicated hard work of the rest
of the team.
At present KDS employees are more than 8000 in all its operations. This has been recognized as
one of the largest employer great for the socio economic development of the country.
Chapter Two
Analysis of Findings
2.1 TRIM SOLUTION- THE WAY FORWARD FOR KDS ACCESSORIES:
KDS Accessory figured out that providing this package solution to the garment manufacturer
holds immense prospect. It will unburden the garment player by obviating the need to look for
different accessories from different sources. This will free up resources in the garment sector and
leave the entire accessory sourcing to the more experienced player like us.
Also it saves cost as getting an entire set of accessories will be more cost-effective, which can be
shared across garment and trim solution provider, creating a win-win situation.
We developed trim solution road map after stitching together various strategies and working
plan. Consolidating oversees sourcing and building a subcontracting network featured
prominently in our plan. Sourcing the entire set of accessories was major challenge that we
figured out to be important for us to execute the concept. Also we concentrated sorting out
commercial and logistical hurdles across continents, getting insight into many other accessory
sources that are specializing products we are not making. Sourcing at competitive prices from
these sources in the beginning would not be easy as they used to sell already at competitive
prices to garment players.
However, instead of getting discouraged by these difficulties, we forwarded with optimism to
pursue this trim solution concept. We successfully overcame all these hurdles to make this
concept success. We already provided Trim Solution to several buyers and garment vendors,
who experienced significant benefit in getting supply of entire accessories in consolidated way
with price benefit.
Though the project has received encouraging feedback and generated business, however we still
need to cross miles before this objective fully materialize. The key milestones of becoming
preferred trim solution to garment cutter, and complete solution to garment cutter and finally
complete solution to retailer/ importer at global level are infested with many challenges we
need to overcome. However, wining the trust of garment players, who are habituated in sourcing
from many accessory players, will be most important to us.
the term quality is its relentless passion. Quality is ingrained in our values and in all what it does.
Its business processes and the exception of its retailers and wholesalers through getting highest
quality products of achieving returns.
When the accessories comes to manufacturing, this guiding principle places even more social
responsibility of ensuring quality in terms of quality, purity, stability, safety, efficacy and overall
presentation of the products. KDS quality assurance system establishes control or checkpoint to
ensure the quality of the products during production and upon completion of production. It starts
with raw material and component testing and includes in-process quality control and finished
product testing as well as batch auditing and stability monitoring. Standard operating procedures
developed in accordance with the latest rules and regulations current good manufacturing
practices are being strictly followed in every step.
To ensure all these, a highly dedicated academically sound and professionally competent team is
using most Modern and sophisticated equipment and many other latest computer- aided control
instruments and accessories.
This passion to the total quality has helped KDS from its inception to create many block-bluster
brands in a fiercely competitive accessories market.
KDS has scaled the heights of success due to its dedication and commitment to quality. Its
success at KDS comes from the fact that it has always laid solid emphasis on quality control. In
fact quality is not merely a buzzword at KDS but is an inherent part of our work culture. Each
and every stage of the production process is monitored and checked by KDS quality control team
to ensure that its overseas counterpart gets noting but the best quality.
KDS has established an ongoing relationship with its clients providing them high quality
products. KDS are striving to elevate its standard of excellence for the benefit of its clients.
It is possible to ensure that material is strumming the right note in quality. When it comes to
trims solution, global retail giants like WALMART, TARGET, H&M, GEORGE and KMART
trust KDS accessories. One of the leading trims solutions companies in Bangladesh, KDS
Accessories has now woven a new standard in the trims industry. Thanks to its state-of-art supply
chain and extended manufacturing facilities, products from KDS Accessories are truly world
class. Moreover, Certificates from ISO and other international bodies justify the KDS clients
confidence in it. Any one can change the way used to look at trims solutions. Because when he
wants the very best, everything has to be possible.
Establishment:
KDS packaging established in 1994 in the following areas:
PLASTIC HANGERS:
KDS has come a long way since manufacturing for other brands of hangers. With Wal-Mart,
Kmart approving KDS for global distribution, it has once again set an example in the industry by
being the only Asian company in the world to have this status. KDS has achieved this based on
consistency in quality, services and being competitive price. KDS has 13 injection molding
machines ranging from 130 to 300 tons capacity. And pantone color code size tab color matching
system. Production capacity of the Dominox (80,000-1, 00,000) hangers per day and KDS
hanger production capacity (70,000-80,000) hangers per day. The materials used for making
hangers are PP, GPPS, and HIPS etc. which is imported from Hong Kong, Thai wan, OMAN,
and SAUDI Arab.
Establishment:
Work force 12
10
KDS POLY:
The first few poly bag manufacturers, KDS has by far the biggest production capacities in
Chittagong and one of the largest in Bangladesh. The quality of its poly bags with respect to
strength and clarity keeps the customers satisfied and the competitors away. Vendors
manufacturing for high quality buyers JMS, Azim group apart from many more have used KDS
poly bags. It delivers with the shortest lead times due to high production capacity and self
generated power supply to back up the regular source eliminating production loss. Poly bags in
PP & LDPE in ranges from 0.03 mm up to 0.08 mm high transparency and clarity and durability
hanger / hook attachments and specialized bags.
Establishment:
It has established in 1994.
5 film extruders
LABELS:
To further strengthen the port folio, KDS has recently brought stakes into one of the finest woven
label-producing units in the country. The set up is with a very high specification precision
quality, expected out of the state of the art machines. To complement the woven label machines,
KDS has its own printed label facility to make the package complete. All kinds of labels in
nylon, satin printed labels in satin and nylon paper center, meter and straight fold: 200 pcs per
minute.
Establishment:
2 computerized air jet weaving machine with loom speed of 800 and beating of 1000 ppm
2 computerized rapier weaving machine with loom speed of 600 and beating of 540 ppm
11
12
6. They have a state of-art factory situated in Chittagong which helps them to achieve
economies of scale that lead them to produce cost effective products.
7. They have a very strong distribution channel both in home and host country.
8. KDS is continuously innovating and introducing new product into the market.
9. They have an effective and efficient inventory control system.
10. KDS has a very attractive remuneration package that keeps its employees highly
motivated and encouraged to work.
WEAKNESSES: The major weaknesses of KDS accessories are as follows:
1. KDS state-of-the-art factory and other operations are carried out in Chittagong whereas
their branch office is in Dhaka. This creates a communication gap
2. The new restructuring of the office and different departments are creating a problem.
3. Labor strikes at the factory can stop the whole process.
4. Bureaucratic organizational structure.
5. No clear strategic direction.
6. No effective cost management system.
New government polices regarding foreign trade and investments are not in favor.
2.
3.
Political instability.
4.
Various types of Indian and Chinese accessories exist into the market with low cost and
poor quality.
13
5.
6.
Arising of new and potential companies may affect the reputation of existing
companies.
14
15
16
Annual Report:
KDS Accessories is an ISO certified organization. Thats why; they always prepare their annual
report very accurately and efficiently so that everyone can be informed about their operation.
Charitable Donation:
KDS Accessories provides donations to many charity organizations such as Red Crescent
hospitals and Lions project for disable.
Publications:
KDS Accessories has many publications related to their industry. Everyone can read and collect
those publications from their web address: www.kdsaccesories.net
Company Magazine:
KDS Accessories publishes its own magazine named BLOOM after every three months. This
magazine consists all of the latest information about their organization.
17
days, most orders of KDS Accessories are of that type. The organization has become totally
integrated with information technology. In near future, they will be totally automated in
receiving orders and processing that order swiftly so that communication can be very efficient.
19
A distinctive competency can create superior value and attain a competitive advantage. A firm
with distinctive competency can differentiate its products achieve substantially lower cost than
its rivals.
In this circumstance KDS group is highly customer responsive because I have found that they
conduct a market survey relating to this internally in every four months. After that they analyze,
process data in proper way. Then they get feedback. From that result the concerned authority can
understand how responsive their customers are about the KDS accessories.
However I have got an opportunity to conduct such type of survey for this organization.. In that
survey I have found that the customers of KDS group are very satisfied about their products and
others. According to customers of KDS group can deliver the products in time with its own
vehicles and charge minimum price for this. Besides these products are very much innovative,
good quality and design. The executives of the group are very much efficient, knowledgeable
and cordial in manner. Beside this, in my questionnaire there is a lot of question regarding this
issue and found the same result.
2.9.1 PACKAGING:
KDS accessories division has completed the audit for ISO Certification 9001:2000 for their
packaging factory recently.
KDS is the second among the packaging factories in the country to achieve such prestigious
certification.
KDS packaging is one of the very few corrugated carton manufacturing industries in the country
to introduce automated 5- ply board making plant. Achieving ISO certification will enable to
infuse the quality system into the operational platform of KDS group so that the entire
accessories business can become more customers friendly and cost effective. This endorses
commitment of top management toward sustainable quality initiatives.
One of the largest business groups in the country with an annual turnover of around $350
million, the KDS group has diversified business covering ready-made garments, accessories,
steel, CR coil, textile, information technology, banking and insurance.
They possess a well-equipped production unit and assembly shop. They possess hi tech machines
and sophisticated technology. They manufacture and assemble their own components to ensure
20
quality. It has a team of highly qualified professionals who have a vast experience in their sphere
of operations.
2.9.2 POLY:
Poly is one of the accessories items of KDS accessories division. The growth is increasing day
by day
When the local customers come to understand the opportunities of applying world-class
technologies in the KDS accessories and introduce institutional arrangements that permit
individual pursuit of self interest to serve. Once that happen the products able to grow at a rapid
rate, unless some political accident obstruct the process, until it catches up with best-practice
technology and therefore attains the living standards of the developed countries.
2.9.3 LABEL:
Label is one of the new innovative segments of the KDS accessories division. The main
objective behind this segment is to increase the present portfolio of the organization. KDS has
introduced a woven-label machine firstly in Bangladesh. This machine has fetched the
organization a step ahead in the label manufacturing industries. Already they have achieved
different kinds of label orders and execute these orders very fruitfully in the home and host
country.
21
22
FAVORABLE:
I. KDS is providing garment accessories product at reduced price than its competitors.
II. KDS accessories are presently competing in different product categories with excellent
performance.
III.
duties and
responsibilities.
IV. Their huge promotional efforts help them to serve the market than before.
V. The company has a strong proprietary and important trademark.
UNFAVORABLE:
I. KDS largely depends on direct sales and has less contribution in advertising and
public relations.
II. Their longer lead time and delayed delivery cause the sales decrease in last year.
III. Lack of proper training facilities for the employees to communicate effectively with
the customers.
IV. Inadequate use of proper tools and techniques for improving productivity.
V. They concentrate more on foreign nominated chain shops and not searching
alternative domestic market.
2.
KDS should try to use local raw materials produced at home to reduce the overall
production cost.
3.
4.
The BGMEA should pressurize government to get increased tax holiday and other
export facility to enhance export volume.
5.
The authority should try to reduce shipping problems by negotiating with the
government authority to ensure timely delivery of finished goods.
23
3.1 RECOMMENDATIONS:
Because of the technological advancement, the business environments are constantly changing.
Nothing is fixed except change. In a recent meeting of BATEXPO in the Hotel Sonargaon,
Dhaka; welcoming the new horizon in this connection; almost all the speakers raised their
concern.
There are a number of recommendations for the development of KDS accessories. It is expected
that the level of customer satisfaction of the company may be increased only if the management
takes into consideration to materialize the following suggestions:
1. Continuous customer contact monitoring is essential.
2. Integrated Marketing Communication (IMC) should be used.
3. Customer attraction and retention policy should be modified.
4. Identify new area where new product is not available and no competitors exist.
5. The area where the competitors position is in better KDS should offer attractive facilities
for the outlets and customers in that particular area.
6. Computerized cutting system must be implemented to avoid wastage of fabric and other
raw materials.
7. Planning and other process of accessories industries should be more flexible and easy in
comparison with India and Pakistans process.
8. KDS accessories should have to adopt online selling system
9. Job enlargement and job enrichment techniques should be used to make the job more
effective.
10. To increase the customer awareness of the group they should consider giving the
advertisements in printing and electronic media.
11. Government must work as facilitator of both promotion and regulation of accessories.
Any attempt at direct involvement of government in procurement or supply of different
accessories materials can jeopardize the trade to non-returnable situation. Past experience
in such effort through BATEXPO is pointer enough.
the business organizations are facing huge competition in the market. So, right marketing
technique should be applied at the right time. In this regard, the market plays a pivotal role on the
business field specially to implement a new mechanism.
At present, no organization undertakes any fixed marketing policy and strategy. It is constantly
changed with the advancement of information and technology. The automation of sales is being
implemented by KDS as the pioneer in Bangladesh.
KDS Accessories is a well- established and favorable group in Bangladesh and worldwide. In
around the world, garment accessories industry has huge amounts of buyers and customers. In
fact, customer satisfaction is considered as a key valuable to attain the success of this industry. It
was an attempt to understand the level of customer satisfaction of KDS group through this study.
KDS has an opportunity to enhance the level of customer satisfaction. That is why, a number of
recommendations have been stated and the management of KDS can be benefited from it.
Finally I confess that mistakes may take place in my report because of the various limitations. In
the report I have presented many solutions and ways and these will be able to increase the overall
profitability and performance of the company. So at the end of my report, I can explicitly say
only motivation to the employees and consumers with the proper practicing of the
recommendations and suggestions should be applied by KDS accessories in the target field.
for this the can apply the operation research, time events like PERT, CPM, GANT chart, value
engineering, work simplification and quality control circle.
VI. The company can implement the total quality management system for getting more
customer satisfaction, fewer defects and less waste, reduced cost, improved
productivity and environment on which quality has high priority.
25
Reference:
1. Mr. Shameem, (September-2008) KDS Accessories at a glance-pp-3
2. Mr. Emrul and Sunil Barua,(October,2008) KDS Products vs. others about
quality, Journal of newspaper, pp-83
3. KDS News letter, (August 08)BLOOM BUSTER PRODUCTS OF KDS,
PP-2
4. Economic Report, (August-08),KDSs New Innovation
5. Mr. Mohsin Reza,( September-2008)About KDS,PP-46
6. Website: www.kdsgroup.net/Accessories.
Bibliography:
1. Kotler Philip and Armstrong Gary, Principles of Marketing (Pearson
Education Incorporation, 2005), 10th edition.
2. Jones G.R& Charles W.L. Hill, Strategic Management, 4th edition.
3. Mathotra Naresh K, Marketing Research, 3rd Edition
26