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Appendix Part

Bibliography
i.

Kotler, Philip. Marketing Management. 11thed. New Delhi:

Prentice-Hall, 1999.
ii.

Kinnear, Thomas C., and James R. Taylor. Marketing Research: An Applied


Approach. 5thed. New Delhi: McGraw Hill, 2003.

iii.

Ivancevich, John M., and Steven J. Skinner. Business for the 21st Century. Boston:
Irwin, 2003.

iv.

Zikmund, G. William. Business Research Methods. 7th ed. Singapore: Thomson

Learning South Western, 2003.


v.

Chiwhury, L R. A Textbook in Bankers Advances. 2nd ed. Dhaka:


Fair Corporation, 2003

Work Cited
i.

http:// www.fsibl.bd.com.

ii.

http:// www.google.com.

iii.

http://www.bb.org.bd/econdata.

iv.

http://www.bankinfobd.com/banks/19/First_Security_Bank.

v.

http://www.bb.org.bd/econdata/wageremitance.php.

Questionnaire
Questionnaire Part (All answers are confidential)

Personal Information

Name: Md. Hasibul Islam


Contact Number: 01947450456
Address: 8/27, Mid Ganda. Savar, Dhaka- 1230

Thank you for your nice cooperation and valued support and keep patient to.

Instruction: Please put () tick in the specified boxes and write down your comments in the
specified space.

1. FSIBL offers smart investment modes.


Strongly disagree
1......

Disagree
2......

Neutral
3......

Agree

Strongly agree

4......

5......

2. FSIBL offers lower interest rate than other bank in investment.


Strongly disagree
1......

Disagree
2......

Neutral

Agree

3......

4......

Strongly agree
5......

3. The employees of FSIBL discuss openly with clients before any investment.
Strongly disagree
1......

Disagree
2......

Neutral

Agree

3......

4......

Strongly agree
5......

4. Investment sanction process of FSIBL is time lessing.


Strongly disagree
1......

Disagree
2......

Neutral
3......

Agree
4......

Strongly agree
5......

5. The FSIBL keeps proper record when an investment made.


Strongly disagree

Disagree

Neutral

1......

2......

3......

Agree
4......

Strongly agree
5......

6. FSIBL uses advertisement on investment for increasing the customers.


Strongly disagree
1......

Disagree
2......

Neutral

Agree

3......

4......

Strongly agree
5......

12. What is your suggestion for controlling the risk management of First Security Islami
Bank Ltd.?
First should be keep proper record of transaction.
Secondly high security system must be used.
Thirdly make effective decision which is profitable for the bank.

Abbreviations
ABBREVIATIONS:
AOF

Accounting Opening Form

ATM

Automated Teller Machine.

AVP

Assistant Vice President

BAL

Banking Arrangement Letter

BB

Bangladesh Bank

BCA

Business Credit Application

BDT

Bangladeshi Taka

BFS

Business Financial Service

BIL

Business Installment Loan

BIBM

Bangladesh Institute of Bank Management

BSE

Branch Sales Executive

BSSM

Branch Sales and Service Manager.

CC

Credit Card

CIB

Credit Information Bureau

CSM

Customer Service Manager

CSO

Customer Service Officer

CSR

Customer Service Representative.

DBR

Debt Burden Ratio

DP Note

Demand Promissory Note

DSE

Direct Sales Executive.

EMI

Equated Monthly Installment

EVSA

Extra Value Savings Account.

FCB

Foreign Commercial Bank

FCY

Foreign Currency

FDR

Fixed Deposit Receipt

FL

Flexi Loan

GB

General Banking

GBP

Great Britain Pound.

ICB

Investment Corporation of Bangladesh

IPO

Initial Public Offering

IQMS

Intelligent Queue Management System

IRC

Import Registration Certificate

IBDA

Inter Branch Debit Advice.

IBCA

Inter Branch Credit advice

KYC

Know Your Customer.

LC

Letter of Credit

LTV

Loan of Total Value.

MNC

Multi National Corporation.

NCB

Nationalized Commercial Bank

NGO

Non Government Organization

NPL

Non Performing Loan.

OD

Opening Date /Over Draft

OSA

Operating Savings Account.

PCB

Private Commercial Bank

PDC

Post Dated Cheque

PFC

Personal Financial Consultant

PIN

Personal Identification Number

PO

Pay Order.

PSS

Pension Savings Scheme

PAD

Payment against Document

QManagement

Queue Management.

RFCD

Resident Foreign Currency Deposit

RMG

Ready Made Garments.

SCB

Standard Chartered Bank

SOD

Secured Over Draft

STD

Short Term Deposit

STM

Sales Team Manager

TP

Transaction Profile

TIN

Telephone Identification Number / Identification Number.

UDC

Undated Cheque

VAT

Value Added Tax.