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To get more details on how this process will work once activated, we have provided the
screen shots for easy reference and information.
In the event of above, customer can call our 24X7 call center at 4456000 to request for
reactivation of his/her DBank Online account or can contact his/her branch
Incase customer selects YES he/she you will be taken to below screen to select
minimum three questions and related questions, customer can choose any question and
can provide any answer to the selected question.
Customer is free to select any question and provide associated answer however minimum
three questions must be defined. Please note that system will not allow you to have same
challenges and answer define twice therefore you will have to select different questions.
Note: Type-2 challenges are an optional step as part of security enhancements. However
Doha Bank recommends to define these for better security and controls for your own
account.
Once customer has defined and configured Type-2 user security challenges, next time
when he/she will use DBank Online, system will prompt three stages for as part of user
authentication as below
1.
2.
3.
Note: Customer can also deactivate, activate or change answer to the already
selection questions for Type-2 User Security challenges to know how please see
below instructions.
User Preferences
An option for users to activate or deactivate Type-2 User
Security Challenges
Registered Users once login into DBank Online will have an option which will allow
users to Activate or Deactivate or reset or change Type-2 User security related questions
and respective answers. Following are the options available within User preference
screen which can be accessed using menu items of DbankOnline.
What are the options and features?
1. Activate If activated, User will be prompted to configure own challenges and
related answers. On Activation, an SMS will be send to the users registered
Mobile number and an Email will be send to the users registered email address.
2. Deactivate On Deactivation, an SMS will be send to the Users registered
Mobile number, an Email will be send to the Users registered email address and
user will not prompted for user own defined challenges.
3. Change On change, user will be prompted to change his challenge or respective
answer.
4. Reset On reset, all previously user own defined challenges will be deleted and
user will be prompted to re configure challenges once again.
Thank you for taking time to know about second security layer and related information.
If you have any queries/suggestions please call us on 24/7 Helpline at 445 6000