Lloyd James Martin

Blandford, Massachusetts 01008

ljmartin848@gmail.com
www.Linkedin.com/in/lloydjmartin/
413-848-0137

TESTIMONIALS

GOAL
To join the team as a Manufacturing Field Service Technician. I'm eager to put my
customer service, and technical skills to use, to inspire customer loyalty, satisfaction,
encouraging repeat business, and building long-term positive relationships that will help
increase revenue and promote savings.

ACCOMPLISHMENTS

Wrote and implemented technical assembly procedures resulting in 40% labor

cost savings.

Designed an in-house manufacturing soldering program to save on out sourcing

time, and costs, thus enabling technicians to make on-the-fly corrections for a
cleaner looking manufactured product.

Performed manufacturing and assembly activities consistent with a strict ISO

900:2008 quality system and MIL Spec standards.

Successfully developed and implemented site logs for area customer databases in
order to track service, and changing activity, on a per customer basis, resulting in
a field technician's efficiency and overall customer satisfaction.

Maintained and taught the correct use of various hand tools, along with low and
high voltage meters. Identified calibration due dates for meters and various
measuring devices.

EMPLOYMENT HISTORY
Manufacturing - Field Service: RSL Fiber Systems LLC (2011 - 2014)

Efficiently provided support on assembly, repair, and testing procedures for on

time product delivery.
Maximized work efficiency through work area setup, assembly procedure
development.
Remote Field Service Technical support resulted in 100% customer satisfaction.

Field Service Engineer: Siemens Communications Enterprise Inc.

(1982 - 2009)

Maintained over 100 corporate customers throughout New England and upstate
New York providing support services in the global telecommunications industry
for wireless, fixed, and enterprise networks.
Support services included: sales assistance, customer training, on call support,
properly maintained ESD sensitive mission critical truck stock, and fully utilized
SAP as a real time process for updating customer contracts and documentation.
Repeatedly recognized by management for excellent performance, management
skills and outstanding customer support.

Lloyd was a highly

reliable, self-motivated
employee willing to
take on different tasks
and always meeting
and exceeding
expectations. His
efforts reduced the
manufacturing time of
a mission critical piece
of equipment for the
US Navy by over
40%.
-Giovanni P. Tomasi
CEO/CTO
RSL Fiber Systems, LLC

Lloyd is very
knowledgeable in the
area of
troubleshooting. Along
with his mechanical
and electrical skills,
his hard work ethic,
and ideas for
improvement, he
helped to streamline
the manufacturing
processes for ease and
efficiency.
-Billie Jo Mitchell
Director Manufacturing
RSL Fiber Systems, LLC

Martin (Page 1 of 2)

Lloyd James Martin

mailto:ljmartin848@gmail.com
413-848-0137

EDUCATION
Springfield Technical Community College
Associates of Science in Laser Electro-Optics Technology (2010-2011)
Springfield Technical Community College
Electronics Systems Engineering Certificate of Completion (2010)

Deans List Spring/Fall Semester (2010) and Spring (2011)

Cumulative GPA: 3.944

Academy for Professional Training

Continual training on over 60+ Siemens Communications products (1982-2009)

SPECIAL SKILLS

Wood Badge Trained. Boy Scouts of America ultimate leadership course. I was
able to strongly develop listening and communication skills. These skills are used
every day not only in the work environment, but at home as well.

Has common sense approach to technical troubleshooting.

Knowledgeable in Microsoft Word, Excel, Power Point, and Access.

Possess ability to manage multiple projects simultaneously.

Lloyd Martin is an
extremely dedicated
professional. As a
manager, Lloyd was a
person that I could
count on. Words that
come to mind are
Trustworthy, Team
Player, Reliable and
Detail Orientated.
Lloyds technical and
trouble shooting skills
projected confidence to
both our customers and
our team. He was a
highly regarded asset
to me and to the
company.
-Dennis Schmeider
HHC Director of Operations
Sky Communication, Inc.

CHARITY/VOLUNTEER SERVICE

Maintenance Committee Chair for Holy Family Church, Russell MA. Organize
and direct volunteers for maintaining the church's facilities. (2014)

Boy Scouts of America - Current position of Crew Adviser enables me to help

encourage and develop leadership skills for youth members.
(2000-2014)

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