SAP Solution Manager

Using SSM in SAP Implementation & Support

INTRODUCING HENNY

SAP Overlay Consultant since 1997

Board Member Netherlands SAP User Group

& Member SUGEN

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SAP SYSTEM LANDSCAPE EXAMPLE UM

Development-D
In Project
Redesign
Redesign
(ERP
(ERP 6.0
6.0 -- NW
NW 7.01)
7.01)
and?

related
Identity
Identity &
& Access
Access
Management
Management
Facility
Facility
Management
Management system
system
Syllabus+
Syllabus+

Non
Non SAP
SAP
Transaction
Transaction system
system
NetWeaver
NetWeaver
Tools
Tools

October 2009

APPLICATION LIFECYCLE MANAGEMENT

EH&S
EH&S
(ERP
6.0
(ERP 6.0 -- NW
NW 7.0)
7.0)

Quality Ass.-Q

Production-P

ERP
ERP 6.0
6.0

ERP
ERP 6.0
6.0

ERP
ERP 6.0
6.0 -- Ehp4
Ehp4

NW
NW 7.0
7.0
[CSO]
[CSO]

NW
NW 7.0
7.0
[CST]
[CST]

NW
NW 7.0
7.0
[CSP]
[CSP]

ERP
ERP 6.0
6.0

ERP
ERP 6.0
6.0

NW
NW 7.0
7.0
[CSU]
[CSU]

NW
NW 7.0
7.0
[CSV]
[CSV]

CRM
CRM 7.0
7.0

CRM
CRM 7.0
7.0

CRM
CRM 7.0
7.0

NW
NW 7.0
7.0
[CRO]
[CRO]

NW
NW 7.0
7.0
[CRT]
[CRT]

NW
NW 7.0
7.0
[CRP]
[CRP]

SRM
SRM 4.0
4.0

SRM
SRM 4.0
4.0

SRM
SRM 4.0
4.0

WAS
WAS 6.40
6.40
[SRO]
[SRO]

WAS
WAS 6.40
6.40
[SRT]
[SRT]

WAS
WAS 6.40
6.40
[SRP]
[SRP]

BI
BI 7.0
7.0

BI
BI 7.0
7.0

BI
BI 7.0
7.0

NW
NW 7.0
7.0
[BIO]
[BIO]

NW
NW 7.0
7.0
[BIT]
[BIT]

NW
NW 7.0
7.0
[BIP]
[BIP]

PI
PI 7.0
7.0

PI
PI 7.0
7.0

PI
PI 7.0
7.0

NW
NW 7.0
7.0
[XIT]
[XIT]

NW
NW 7.0
7.0
[XIP]
[XIP]

SNP
SNP 7.0
7.0

SNP
SNP 7.0
7.0

NW
NW 7.0
7.0
[UPO
[UPO ++ BPO]
BPO]

NW
NW 7.0
7.0
[UPT
+
[UPT + BPT]
BPT]

NW
NW 7.0
7.0
[UPP
[UPP ++ BPP]
BPP]

SSM
SSM 7.0
7.0

SSM
SSM ??

SSM
SSM 7.0
7.0

NW
NW 7.0
7.0
[SLO]
[SLO]

NW
NW ??
[SLT]
[SLT]

NW
NW 7.0
7.0
[SLP]
[SLP]

NW
NW 7.0
7.0
[XIO]
[XIO]

SNP
SNP 7.0
7.0

NWDI
NWDI ....
NW0
NW0
[DIP]
[DIP]

SAP SOLUTION MANAGER AT A GLANCE

Think BIG, start small, but do START

Solution Manager is
mandatory, SAP
contractually requires
usage of this toolset
Business Case: ROI 1
to 2 years due to more
efficient support effort
Develop a Roadmap for
implementing Solution
Manager

Inzet formatie SAP domein

20
15

Lineaire groei

Fte 10

Afnemende meerinspanning

Vrijkomend voor
projecten

0
Varianten

Fte reduction in IT support:

Red: linear growth without SSM
Green: less growth with SSM in place
Yellow: available for IT innovations

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PLANNED EVOLUTION OF THE SSM LANDSCAPE

At the IT operations side there is not that much new
Will be better informed then before

Most attention draws Solution Manager Diagnostics

Because it is relatively new
Relatively new also means: instable to a certain extent

When Solution Manager Diagnostics is in scope

Recommendation to realize 2-system landscape to minimize

downtime due to upgrades
Development system (D)
Production system (P)

When CHARM is in scope

Recommendation to realize 3-system landscape (D Q P)

Development-D

Quality Ass.- Q

Production-P

SSM
SSM 7.0
7.0

SSM
SSM 7.0
7.0

SSM
SSM 7.0
7.0

NW
NW 7.0
7.0
[SLO]
[SLO]

NW
NW 7.0
7.0
[SLT]
[SLT]

NW
NW 7.0
7.0
[SLP]
[SLP]

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PRELIMINARY REMARKS
ON CHANGE

Good

We can offer you 3 kinds of services:

1) good
2) cheap
3) quick

The devil
s triangle
Quick

Cheap
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You may choose from either 2 options.....

- good & cheap...(is not quick)
- good & quick...(is not cheap)
- quick & cheap...(is not good)

GROWING COST OVERRUNS

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GROWING TIME OVERRUNS

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QUALITY FAILURES

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SAP SOLUTION MANAGER (SSM)

An ERP system for IT environment
Ultimate goal: mastering devil
s triangle
Cost overruns

Time overruns

Poor quality
Manage all, concentrating on customer satisfaction
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PURPOSE

The purpose of this presentation is to provide an

overview how SAP Solution Manager (SSM) could
be used in SAP projects and SAP support..

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Agenda
Unit
Unit
Unit
Unit
Unit
Unit
Unit
Unit
Unit
Unit

01:
02:
03:
04:
05:
06:
07:
08:
09:
10:

SAP Solution Manager Overview

Project Preparation
Project Blueprint
Working with Documents
Customizing via Solution Manager
Documenting Tailoring via Solution Manager
Documenting Jobs via Solution Manager
Go Live & Support
Tips & Tricks
More Information

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Unit 01

SAP SOLUTION MANAGER OVERVIEW

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SAP Solution Manager project overall model

Solution Monitoring

Service Desk

CHARM

Business Process
Monitoring

Implementation
/ Upgrade

In Scope: Realized

Job Scheduling
Management

Templates
Cutover

Diagnostics

Customization
Synchronization

3rd Party
Integration

Retrofit

Central System
Administration

SLA Management

Transport
Integration

Solution

Early Watch Alert

Basis Service
Desk

Change
Management

Project Standards

System
Monitoring

Test Management

Business
Process
Mapping

Populated
Business
Processes

Solution
Directory

Technical Base
2/3 Solution
Manager System
Landscape

System
Landscape
Directory

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In Scope: still to be
realized
Out of current scope

Functional Base
Standards

In Scope: In execution

Connections
with Managed
Systems

Connect to
SAP

Maintenance
Optimizer

SAP SOLUTION MANAGER

CUSTOMIZED ROADMAP SCOPE
1. Technical base
(Gateway to SAP
included)
2. Functional base
3. Solution
Monitoring
4. Implementation
/Upgrade
5. Service Desk
6. CHARM
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On the road to a transparant SAP Solution

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Current status SSM Implementation Project at

Maastricht University
Project preparation:
First projects in SSM gedefinieerd
Autorization roles defined for project-members
Defenition of documentation standards is in execution
Document-status/acceptance procedure in place
Instruction material finalized for working in projects in SSM
(UM Kick-off presentation, guidelines)
Project execution:
ARIS SAP Solution Manager Synchronization Procedure
defined
ARIS Synchronization technically realized
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Implementation Scenario
Project
Preparation

Business
Blueprint

Realization

Final
Preparation

Go Live
& Support

ASAP
Configure
processes

Define Project

Define Project
Standards

Define solution
based on SAP
processes

Setup System
Landscape

Training

Synchronize
Cust. settings

Testing

Project administration
Issue Tracking/ Monitoring/ Reporting
Roadmaps

SAP Solution Manager

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Handover to
Operations

Unit 02

SAP SOLUTION MANAGER PROJECT

PREPARATION

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Project
Preparation

ARIS SAP Solution Manager

SSM

Project

Template
Project UM

Template
Project UM

Implementatie
Project
X

Implementatie
Project
Y

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UM Documentation: templates for each project

phase
Project Preparation

Blueprint

Realization

Business Process
Design

Functional Design Extension

Technical Design Extension

Functional Design Interface

Technical Design Interface

Decision Paper

Functional Design Report

Technical Design Report

Business Case

Functional Design Form

Technical Design Form

m
a

e
l
p

Functional Design EDI Inbound Technical Design EDI Inbound

Functional Design EDI
Outbound

Final Preparation
Test Script Assembly Test
Test Script Component
Test
Test Script Technical
Integration Test
Test Script Acceptance
Test

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x
E

Go Live & Support

EUT Work Instruction

Technical Design EDI Outbound

Unit 03

SAP SOLUTION MANAGER PROJECT

BLUEPRINT

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Business
Blueprint

Business Process structure in Solution Manager

Procurement and Logistics Execution Processes in ERP

Scenario

Processing Purchase Requisitions in ERP

Business Process 1

Process Step 1

01 Create or process purchase requisitions

Process Step 2

02 Release purchase requisitions

Processing Purchase Orders in ERP

Business Process 2

Process Step 1

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01 Create or process purchase orders

Implementing Processes, not Systems

CRM

SAP ERP

Create
Customer
Order

Create Order

Shipment

Picking

Goods Issue

Send
Confirmation

Create
Invoice

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WMS

How to build Business Process structure content?

Manual Input
Manual Input
ARIS

SAP Business
Process Repository

SAP Business
Process Repository

Aris

SoDocA
RBE Plus
RBE Plus

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Business Process Repository

Business Process Repository
Both in ARIS and in SAP Solution Manager a
Library of Business Processes could be build &
used

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Level

Level 1

Level 2

Level 3

Model
level
Corporate
Proces
Model
(VACD)

Synchronizat
ion project
(VACD)

Synchronizat
ion EPC
(EPC)

Object
level

ARIS

Operationele
inkoo p

Tactische
inkoop

Activa
management
(Finan ci eel)

Revenue
ma nagement
(Financ ieel)

Proj ect
management

Investeringsm
a nagement
(Fina ncieel )

De biteuren
admini stra tie

Invoeren
Basisgegevens

Logisti ek

Sa larisverwerk
ing

Zi ekteverzuim
en
Poortwachter

Uitvoeren
Onts lagbevestiging

Controlli ng en
management
rapportage

Timemanage
ment

Invoeren
Ontslagbevestiging

EPC

Level 4

Detailed
Process
(EPC +
FAD)

P laatsingsmogelij
kheid
geidentific e erd

U itvoeren
Salarisverw erking

Mutatie
noodzakelij k

Resultaten
simulatie
bekend bij...

Medew erker AZM

manager

decentrale P Zmedew erker

A anpassen
Organisatorische
Indeling

centrale
medew erker P.. .

Wijziging
doorber ekening/kost
enverdeling

centrale
medew erker P.. .

Nieuwe
Formatieplaats
bekend

Maintain HR
Master Data

V erandering
Tijdgegevens
nodig?

A...

S tandaard r ooster
veranderen

centrale
medewerker P ...

Aanpassen
Normw erktij den
(incl. OR T/BB D)

A...

Werk tij d
verander t

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Uitvoeren wijzigen
functionele
basisgegevens

Beheer
Organisat iestructu
ur

Indienen
Mutatieaanvraag
funct ionele
gegevens

A utoriseren
Mutatieaanvraag

Controleren/Behere
n In/Uitstroomenquete

FAD

B eant woorden
vragen iv m Salaris

A anvraag
mut at e
i
function...

Personeel s
admin istratie

cent rale
medewerker P ...

W ji ziging
per centage
ziektever zuim

Process

Verwerken
Declaratie s

Afrekening ontslag

Beschikking U WV
W IA ontvangen

Scenario

Financ ieel
management
(Financ ieel)

Crediteuren
admi nistrati e

Be dri jfsvo eri n

g

Controleren op
Arbeidshandicap

Beheer
Organisatiestructuur

Grootboek
adminis tratie

Treasury
cash fl ow
(Financi eel)

centrale
medew erker P.. .

Aanbrengen van
correct ies
functionele
gegevens

Process
step
+
Transactio
n

Project

Business Process Structure

Documentation organized in Tabs

Level 1

Level 2

Level 3

Example:
List of transactions which are
valid for this proces step

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Populate the Business Process Structure

All Customer
Objects

All Documentation
All Customizing
Objects

All End User

Transactions
All Test Cases

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Status of Objects within SSM Project

Start

Process
Step
Relevant?

Status:
Open

Status:
Not Relevant

Status:
In Process

Status:
Finished

End

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Unit 04

WORKING WITH DOCUMENTS

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Where to find documents in SSM?

e
l
p
m
a
x
E
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Start

Status of Documents: Project side

In Process

Review

Released

Reopen by
Project

Review

Initial Status of the Document

A team-member offers the document

for review. The team-lead accepts
(Released) or rejects (In process) the
document.
End-status of the document within the
project. Based on the status
Released
UM Support Dept. will decide of the
document is accepted for Maintenance
Phase.

In case new insights occur (change

before go-live) a finalized document
can undergo changes; document has
to be re-opened.

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In Process

Docume
nt OKE?

Project

Released

Reopen by
Project

Support

In
Beheer?

Reopen by
Support

Review
Support

In
Beheer?

Final

End

Document Management Buttons

Insert
Insert Document
Document
Display
Display Document
Document
Check
Check Document
Document Out/In
Out/In
Insert
Insert Document
Document
Where-Used
Where-Used List
List

Document
Document Attributes
Attributes

History
History
Delete
Delete Document
Document from
from KW
KW
Copy
Copy Document
Document
Change
Change Document
Document

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Delete
Delete Row
Row
(Leaves
(Leaves Documents
Documents in
in KW)
KW)

Difference between Delete Row en Delete!

With the Delete Row button the link between the
document and the project will be removed. The
document itself remains available in the SAP
Knowledge Warehouse.

With the Delete button the link and the document

will be removed from the SAP Knowledge Warehouse.
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Step 1: How to move a document?

Select the document

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Select Copy Document

Step 2: How to move a document?

Select right Tab for type of

document!

Select right node in process

structure

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Select the option: Insert as Link

Step 3: How to move a document?

Select the
olddocument link

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Select Delete Row to remove old link

Unit 05

CUSTOMIZING VIA
SOLUTION MANAGER

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Realization

Step 1: Configuring IMG Objects

Select the right node in the

process structure

2
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Select IMG Object

Select . IMG Object

Step 2: Configure IMG Object thru using SSM

2

Click Configure

Select the IMG Object

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Configure the IMG Object in

target system

Step 3: Document the IMG Configuration

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Document IMG
Configuration. Per tab 1
Configuration Document

Displaying SAP IMG Documentation

Select a IMG object and
click on the
Display
Documentationbutton.

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Unit 06

DOCUMENTING CUSTOMER SPECIFIC

DEVELOPMENTS IN SAP SOLUTION
MANAGER

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Step 1: Create customer specific object in the

system where it belongs to

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Step 2: Record & Document the Customer

specific Developed Objects
Document Customer specific
development

Select the right node in the

process structure

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Register the Object

Unit 07

DOCUMENTING BACKGROUND JOBS WITH

SAP SOLUTION MANAGER

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Step 1: How to perform/schedule a background

job?

Select the tab: Transactions

1
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Select the right node in de

process structure

Select Type: Job Documentation

Step 2: How to perform/schedule a background

job?

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Fill in Job Name

Step 3: How to perform/schedule a background

job?

Fill in a description of the job

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Fill in the job step information

Step 4: How to perform/schedule a background

job?
8

File the Job Document

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Fill in all relevant information like

restarting procedure etc.

Unit 08

GO LIVE & SUPPORT

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Go Live
& Support

Start

Transfer from
Project to Support
Final

Reopen by
Support

Review by
Support

In Process

Status of document when

Support accepts the document
for Maintenance.
When Support does not accept
the document status
Reopen by
Supportapplies.

Review

Docume
nt OKE?

Project

Released

Reopen by
Project

Support

In
Maintena
nce?

Reopen by
Support

After updating the document it

can be re-offered for
Review by
Support
.

Review by
Support

In
Maintena
nce?
Final

End

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Unit 09

TIPS & TRICKS IN SAP SOLUTION

MANAGER

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Documenting in separate window

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Where-Used List
Select an object and
click the Where-Used
button.

Example: User Exit

RV60AFZZ is used in
two scenarios

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Searching for Customer specific Objects thru

TCODE: SOLAR01/SOLAR02

Example:
Search for all spots
within the project
where object
RV60AFZZ occurs

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Search Objects with TCODE: SOLAR_EVAL

Example:
All Z transactions

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Unit 10

USAGE OF SSM TOGETHER WITH OTHER

TOOLING

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Possible Use Case SDA: SSM ARIS SSM:

a Conceptual View

SSM

SDA
Project

SSM

SSM

SDA

Project

SSM
Project

Project
Template
Project

SSM

Mainte
nance

Mainte
nance

Template
Project

Impl.
Project
Solution
Impl.
Project

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SSM

Maint.
Project

ARIS, SSM & HP Quality Centre

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Options for Testing SAP Solutions

Option 1

Test Scope
Identification
Solution Manager
Business Blueprint

Solution Manager
Business Process
Change Analyzer

Test Planning

Manual Tests

Automatic Tests
UI Based Tests
HP
QTP

Solution
Manager Test
Workbench

Solution
Manager Test
Workbench

Solution
Manager
eCATT

SAP TDMS

Option 2
SAP TAO
Solution Manager
Business Blueprint

HP Quality
Center
Solution Manager
Business Process
Change Analyzer

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SAP TDMS

HP Quality
Center

HP QTP

Backend Tests
eCATT
Application
Logic Tests

Unit 10

More INFORMATION

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Ramp up Knowledge Transfer in SAP Support

Portal
1
2

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Select a Learning Map

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Links
Online Documentation
http://help.sap.com/content/documentation/solutionmanager
SAP Solution Manager on SAP Service Marketplace
http://service.sap.com/solutionmanager
E-Learning Materials
http://service.sap.com/rkt-solman
Training curriculum
http://service.sap.com/solutionmanager --> Training
Frequently asked questions
http://service.sap.com/solutionmanager --> FAQ

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Questions?

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