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2700 Lower Rhinehart Road

Mary Perez

Dandridge, TN 37725

E-mail: perezm@goldmail.etsu.edu
(865) 242-7107

OBJECTIVE
To use my customer relations and communications experience coupled with my advertising and
graphic design training to develop and sustain a market base and enhance business opportunities
for my employer.

CERTIFICATIONS
& SPECIALIZED SKILLS

EDUCATION

East Tennessee State University (2013present)


Bachelor of Arts, Mass Communication Advertising and Public Relations
Graduation - May, 2015

Walters State Community College (20122013) Associates Degree, Mass


Communications
Carson Newman University (2010-2012)

Microsoft Office Suite (Mac/PC)


Adobe Program Suite, CS6 and
Creative Cloud (Mac/PC)
Social media distribution, marketing
and design
Copy-Copy/Design Briefs, Print
Campaigns, Copy heavy ads
Design/Creation print based ads,
brochures, flyers, signage and
promotional items

EXPERIENCE
Exotic Pet Center (Sevierville, TN) - Sales Associate; May 2006 Present
Supervisor: Ellen Perez
Responsible for helping build a sustainable customer base by
marketing services and products directly to customers.
Assist with development, management, and implementation of social
media marketing, sales programs, and franchise marketing to regional
sales base.
Design sales and marketing material for paper and electronic
distribution.
Deal with vendor and supply distribution chains during shipping and
receiving processes.
Manage daily customer financial transactions and cash operations.
Maintain a strong product knowledge of entire inventory of exotic
animals, supplies, and care procedures.
Meet customer needs while increase profitability and sales volume.

2700 Lower Rhinehart Road

Mary Perez

Dandridge, TN 37725

E-mail: perezm@goldmail.etsu.edu
(865) 242-7107

Responsible for training new employees and assisting with store


management duties.

The Chop House (Sevierville, TN) - Server; May 2014 - 2015


Supevisor: Richard Wilburn
Work as part of integrated team to provide enjoyable customer service
and experience.
Serve as face of the franchise to the guest.
Interact with customers, resolve disputes, promote up-sales, and
provide a positive experience while maximizing sales volume.
Attend weekly and monthly team meetings to collaborate with team
members on implementing new or innovative processes.
Maintain an organized and collegial approach to customer service and
team interaction while providing guest meal services.
Demonstrate confidence, proficiency, and effective communication
skills while communicating with clients, managers, and team
members.
Logans Roadhouse (Sevierville, TN) Server, Hostess; May 2011 July 2014
Supervisor: Gregory LaRouche
Serve as face of the franchise to the guest, promote return visits,
market additional food service catering opportunities.
Interact with customers, resolve disputes, promote up-sales, and
provide a positive experience while maximizing sales volume.
Attend weekly and monthly team meetings to collaborate with team
members on implementing new or innovative processes.
Demonstrate confidence, proficiency, and effective communication
skills while communicating with clients, managers, and team
members.
Assign and designate tasks to new staff to optimize guest experiences.
Oversee training and on the job training for new employees; through
example and informal instruction demonstrate values and service
expectations required of all Logans employees.
VOLUNTEER and RELATED SERVICE EXPERIENCE

2013 -

East Tennessee State University Advertising Club Vice President; August


present
Elected Vice President August 2014
Assisted with developing and implementing You are ETSU
Campaign designed to increase excitement and involvement for
incoming freshmen. Worked with teams to create marketing strategy,
materials, and implementation plan in addition to obtaining school
approval and support for program.

2700 Lower Rhinehart Road


Dandridge, TN 37725

Mary Perez

E-mail: perezm@goldmail.etsu.edu
(865) 242-7107

Responsible for developing programs and events to increase


participation and enrollment in ETSU Advertising Club.

Upward Sports, Youth Sports Coach (Sevierville, TN); Nov 2006 - Present
Assist non-profit organization introduce children to physical hobbies
and sport activites without incurring unnecessary financial burdens..
Coach Cheeerleading and Basketball; dedicate 4-5 hours week
coaching.
Interact and communicate across generations and socio-economic
groups in social and sports setting with parents and children.
Create a fun, exciting, and educational atmosphere for the children and
families.
Special Olympics Winter Games (Gatlinburg, TN); Dec 2010 present
Assist with planning, setup and delivery of the Special Olympics
Winter Games Awards Banquet.
Assist with recruiting volunteers for serving during the banquet.
Work as part of a team to create a fun, exciting, and meaningful event
for Special Olympics participants and their families.

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